International Journal of Electronic Customer Relationship Management最新文献_第9页

The impact of leadership type, employee motivation and job satisfaction on the performance of Greek Lifelong Learning Training 领导类型、员工动机和工作满意度对希腊终身学习培训绩效的影响

International Journal of Electronic Customer Relationship Management Pub Date : 2016-09-29 DOI: 10.1504/IJECRM.2016.079382

D. Theoharis, Antonios Katavelos, Vasiliki Tsekouropoulou, Eleni Tegkelidou

{"title":"The impact of leadership type, employee motivation and job satisfaction on the performance of Greek Lifelong Learning Training","authors":"D. Theoharis, Antonios Katavelos, Vasiliki Tsekouropoulou, Eleni Tegkelidou","doi":"10.1504/IJECRM.2016.079382","DOIUrl":"https://doi.org/10.1504/IJECRM.2016.079382","url":null,"abstract":"The purpose of the current study was to investigate the impact of job satisfaction, motivation and leadership type on the performance of Greek Lifelong Learning Trainers and particularly the relationship between motivation and job satisfaction; the relationship between motivation, job satisfaction, leadership and performance; and the relationship between motivation and job satisfaction and performance and the demographic characteristics of the trainers. The research sample consisted of 112 Lifelong Learning Trainers. The research results among others indicate that the higher the motivation the higher the job satisfaction of Lifelong Learning Trainers. Moreover, regarding the existence of a relationship between job satisfaction, motivation, leadership and performance, it was found that there are positive relationships among the three factors and the performance of the trainer. Specifically, the higher the levels of job satisfaction, motivation and leadership, the higher the performance of the trainers.","PeriodicalId":39480,"journal":{"name":"International Journal of Electronic Customer Relationship Management","volume":"10 1","pages":"39"},"PeriodicalIF":0.0,"publicationDate":"2016-09-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1504/IJECRM.2016.079382","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"66748259","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The relationships among information systems, knowledge sharing, and customer relationship management in banking industry 银行业信息系统、知识共享与客户关系管理的关系

International Journal of Electronic Customer Relationship Management Pub Date : 2016-09-29 DOI: 10.1504/IJECRM.2016.079380

Thanh-Binh Phung

{"title":"The relationships among information systems, knowledge sharing, and customer relationship management in banking industry","authors":"Thanh-Binh Phung","doi":"10.1504/IJECRM.2016.079380","DOIUrl":"https://doi.org/10.1504/IJECRM.2016.079380","url":null,"abstract":"Knowledge sharing continues to be an important research topic because it is a prerequisite to good customer relationship management (CRM). Knowledge sharing will lead to higher profitability through increasing CRM capability. This idea seems to have been ignored by other researchers. Previous research has focused on individuals' belief, attitudes, and behaviours that affect knowledge sharing and CRM but had paid little attention to the fact that technology is a mechanism that fosters knowledge sharing and hence increases CRM profitability. Applying the technology acceptance model (TAM) and Delone and McLean (D&M), the article presents a synthesis framework linking technology characteristics, beliefs of users, knowledge sharing, CRM capabilities, and profitability. We test the framework thorough the Structural Equation Modelling (SEM) approach. The data consist of 325 questionnaires for the banking industry in Vietnam. The study reveals that technology characteristics have a significant impact on knowledge sharing but not on CRM. Moreover, the research found that knowledge sharing contributes to improving CRM capability and profitability.","PeriodicalId":39480,"journal":{"name":"International Journal of Electronic Customer Relationship Management","volume":"10 1","pages":"65"},"PeriodicalIF":0.0,"publicationDate":"2016-09-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1504/IJECRM.2016.079380","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"66748220","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 4

Green marketing as a strategic tool for the sustainable development of less favoured areas of Greece: women's agro-tourism cooperatives 绿色营销作为希腊欠发达地区可持续发展的战略工具:妇女农业旅游合作社

International Journal of Electronic Customer Relationship Management Pub Date : 2016-09-29 DOI: 10.1504/IJECRM.2016.079376

Stefanos Tsiaras, Eleni Triantafillidou, Effimia Katsanika

引用次数: 9

Determinants of consumers' behaviour toward alcohol drinks: the case of Greek millennials 消费者对酒精饮料行为的决定因素:希腊千禧一代的案例

International Journal of Electronic Customer Relationship Management Pub Date : 2016-09-29 DOI: 10.1504/IJECRM.2016.079377

Andrianna Armira, Eleni Armira, Dimitris Drosos, M. Skordoulis, M. Chalikias

{"title":"Determinants of consumers' behaviour toward alcohol drinks: the case of Greek millennials","authors":"Andrianna Armira, Eleni Armira, Dimitris Drosos, M. Skordoulis, M. Chalikias","doi":"10.1504/IJECRM.2016.079377","DOIUrl":"https://doi.org/10.1504/IJECRM.2016.079377","url":null,"abstract":"An issue that often engages researchers in recent years is the study of consumer behaviour. Due to the economic crisis in Greece, consumers' preferences and habits are constantly changing. More specifically, with regard to alcohol drinks, consumers tend to decrease alcohol drinks consumption. The alcohol drinks is a highly growing sector of the Greek economy, as there are too many firms operating in the field of imported and domestic products. As time goes by, competition intensifies more and more due to the entry of new brands in the market. There is a wide variety of products, so that even the most 'demanding' consumers can satisfy their preferences. The purpose of this paper is to analyse Greek millennials behaviour towards alcohol drinks. The research tool is a questionnaire distributed to Greek millennial consumers in the area of Athens. The main conclusions drawn from the survey is that Greek millennials despite the economic crisis which has led to a decrease in purchases, they tend to consume alcohol drinks about 1-2 times a week. Therefore, this tendency shows that the evolution of the alcohol drinks industry is possible.","PeriodicalId":39480,"journal":{"name":"International Journal of Electronic Customer Relationship Management","volume":"10 1","pages":"14"},"PeriodicalIF":0.0,"publicationDate":"2016-09-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1504/IJECRM.2016.079377","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"66748209","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 9

Viral marketing analysis and evaluation: the case of the Greek consumer market 病毒式营销分析与评价:以希腊消费市场为例

International Journal of Electronic Customer Relationship Management Pub Date : 2016-09-29 DOI: 10.1504/IJECRM.2016.079375

Eleni Rouva, P. Lalou, M. Skordoulis, M. Chalikias

引用次数: 8

Exploring dimensions and challenges of services quality in banking sector of Pakistan: a focus group methodology 探索巴基斯坦银行业服务质量的维度和挑战:焦点小组方法

International Journal of Electronic Customer Relationship Management Pub Date : 2016-01-19 DOI: 10.1504/IJECRM.2015.074195

K. Shahzad, M. M. H. Aslam, Naveda Kitchlew, S. U. Bajwa

{"title":"Exploring dimensions and challenges of services quality in banking sector of Pakistan: a focus group methodology","authors":"K. Shahzad, M. M. H. Aslam, Naveda Kitchlew, S. U. Bajwa","doi":"10.1504/IJECRM.2015.074195","DOIUrl":"https://doi.org/10.1504/IJECRM.2015.074195","url":null,"abstract":"Service quality, due to its enduring impact on organisational performance, has become a central concern of service-oriented organisations. Due to the nature of its services and continuous interaction with customers, banking sector of Pakistan has become more progressive towards establishing service of quality standards and its monitoring and evaluation process during the recent past. However, there are concerns that the standards set by top management of Pakistani banks do not translate into delivery of quality service by lower level managers. Therefore, it is important to explore how banking sector institutes understand service quality, and how this understanding contrasts with the existing body of knowledge. In this respect, the current study investigates the issue of service quality in the context of banking sector of Pakistan. The study explores the dimensions of service quality and the challenges faced by management to provide promised quality service in the banking sector of Pakistan. The study incorporates qualitative research design with focus group as methodology for data collection. Focus group methodology is useful when the research is exploratory in nature, researchers want to benefit from the knowledge and experience of the respondents and the cultural aspects related to the studied phenomenon are pertinent to be considered. Findings revealed that service quality is a contextual phenomenon in Pakistan and the interpretations of different stakeholders about its dimensions and delivery vary across parts of the country.","PeriodicalId":39480,"journal":{"name":"International Journal of Electronic Customer Relationship Management","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2016-01-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1504/IJECRM.2015.074195","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"66748106","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 2

Website quality: imperatives for effective industrial marketing through websites' usage intensity augmentation 网站质量:通过提高网站的使用强度进行有效的行业营销的必要条件

International Journal of Electronic Customer Relationship Management Pub Date : 2016-01-19 DOI: 10.1504/ijecrm.2015.074190

D. Kanagaraj, J. C. Sudhahar

引用次数: 2

Impact of electronic customer relationship management in banking sector 电子客户关系管理对银行业的影响

International Journal of Electronic Customer Relationship Management Pub Date : 2016-01-19 DOI: 10.1504/ijecrm.2015.074196

E. Abu-Shanab, Layla Anagreh

引用次数: 26

Designing the impact pattern of electronic service quality through perceived value and electronic trust on customers' electronic commitment (case study of customers of different branches of Mellat bank in Shiraz) 通过感知价值和电子信任设计电子服务质量对客户电子承诺的影响模式(以设拉子Mellat银行不同分行客户为例)

International Journal of Electronic Customer Relationship Management Pub Date : 2016-01-19 DOI: 10.1504/ijecrm.2015.074191

Z. Saneian, M. Seify, A. Joukar

{"title":"Designing the impact pattern of electronic service quality through perceived value and electronic trust on customers' electronic commitment (case study of customers of different branches of Mellat bank in Shiraz)","authors":"Z. Saneian, M. Seify, A. Joukar","doi":"10.1504/ijecrm.2015.074191","DOIUrl":"https://doi.org/10.1504/ijecrm.2015.074191","url":null,"abstract":"The aim of the present study is to investigate and design the impact pattern of electronic service through perceived value and the customers' trust in the banking industry. The research sample population consists of all the customers of different branches of Mellat Bank in Shiraz, Iran. According to the analysis of structural equations, out of this sample population, 383 customers of different branches of the Bank were randomly selected. Its validity was accepted and its reliability was approved through Cronbach's Alpha with the value of 0.92. In order to conduct a research data analysis, structural equation modelling technique was applied through software Amos20. The results indicated that electronic service quality and its aspects have a positive and significant effect on the perceived value but a negative effect on electronic trust and also electronic trust has a positive effect on electronic commitment while, perceived value has a negative effect on electronic commitment.","PeriodicalId":39480,"journal":{"name":"International Journal of Electronic Customer Relationship Management","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2016-01-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1504/ijecrm.2015.074191","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"66748051","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

IT-enabled inter-firm governance model to manage service quality level through customers' feedback 基于it的公司间治理模型，通过客户反馈来管理服务质量水平

International Journal of Electronic Customer Relationship Management Pub Date : 2016-01-06 DOI: 10.1504/ijecrm.2015.071712

J. H. Song, Changsoo Sohn

引用次数: 1