WSEAS Transactions on Business and Economics最新文献

{"title":"A New Adoption Intention Model of Drone Application in Food Delivery Services in Malaysia: A Conceptual Paper","authors":"Y. Sulaiman, Bryan Tiew Wing Khong, Lee Kai Lun, Noor Hasmini Abdul Ghani, Mior Qayyum Izzudin Mior Khairi","doi":"10.37394/23207.2024.21.41","DOIUrl":"https://doi.org/10.37394/23207.2024.21.41","url":null,"abstract":"The current Industrial Revolution era seems to enforce new ways of implementing online food delivery services, one of which is the use of drone delivery. One of the problems is that the existing food delivery services use human riders which are prone to accidents, for example about 1600 death cases were reported in 2020 involving p-hailing (food and parcel) riders. Also, the use of drones is needed to help victims of natural disasters such as floods, typhoons, and landslides. Malaysia has commenced the trial use of drone food delivery to tackle these problems. Particularly, consumers’ behavioral intentions to use drone food delivery services have been laid low with complex aviation rules and regulations. Hence, the main objective of this study is to examine the predictors of adoption intention in drone food delivery among food delivery providers and consumers in Malaysia. The research methods used are qualitative and quantitative research designs. The quantitative data will be collected using an online survey and will be analyzed using structural equation modeling (SMART PLS). For qualitative technique, the telephone interviews with 15 food delivery service providers and drone collaborators will be conducted and analyzed using verbatim analysis. The expected output is a new adoption intention model of drone food delivery services, one Master student (by research), two publications, and one IP. The result will be significant to the nation in terms of increasing the adoption of delivery drones hence increasing automation in line with the Fourth Industrial Revolution (IR 4.0). This research also improves the economy and societal benefit through efficient supply chain and transportation of services in urban and affected areas such as the spread of diseases or natural disasters, i.e., floods and landslides.","PeriodicalId":39427,"journal":{"name":"WSEAS Transactions on Business and Economics","volume":"41 7","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-01-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139381802","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Proposal for a Directive on Internal Control in a Public Institution","authors":"Lidia Tapia, Amado Fernandez, Gualter Couto, Pedro Pimentel, R. Castanho","doi":"10.37394/23207.2024.21.39","DOIUrl":"https://doi.org/10.37394/23207.2024.21.39","url":null,"abstract":"The main challenge of Internal Control is to give dynamism to Administrative Management to adapt to modern needs. The research aimed to propose an Internal Control directive to strengthen administrative management at the Lambayeque Regional Headquarters with a descriptive study. , non-experimental design, quantitative research, using the survey information collection technique, validated by experts, applying to a sample of 50 workers, the data were processed in the SPSS V27 software, obtaining results that showed that the Regional Headquarters presents weaknesses in the five dimensions of Internal Control and the four of administrative management, the result of 86%, was the highest score that the respondents favorably favored the proposal for the Internal Control directive, followed by 78%. in favor of defining the roles of the officials and servers involved, the corresponding responsibilities, among others, which will allow for better administrative management, as well as the determination of the corresponding responsibilities in the event of non-compliance and the induction or training that is required.","PeriodicalId":39427,"journal":{"name":"WSEAS Transactions on Business and Economics","volume":"6 3","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-01-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139383113","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Leadership in Unstable Conditions: Change Management Strategies and Effective Crisis Management for Achieving Success","authors":"Tetiana Kulinich, Olha Materynska, Yuliia Aleskerova, Hanna Kuzmenko, Izolda Balian","doi":"10.37394/23207.2023.20.236","DOIUrl":"https://doi.org/10.37394/23207.2023.20.236","url":null,"abstract":"The paper is devoted to the issue of leadership in unstable conditions in terms of change management strategies and effective crisis management for achieving success. The relevance of the study lies in the fact that it is challenging to be a leader in a changing world where it is almost impossible to predict all the factors of influence, as well as the significance of each unfavorable factor. Consequently, the leadership should be based on precise calculations and a deep understanding of the processes. Also, it should be based on the absence of fear of risk and loss of the company's leading position in the market. The article aims to highlight the leadership in unstable conditions in terms of change management strategies and effective crisis management for achieving success. The subject of the study is modern change management strategies in the business environment. Research methods. The research employed such methods as description, analysis and synthesis, comparison, generalization, and modeling. The article outlines the complexities of leadership in the modern unstable environment. The authors describe the factors influencing the contemporary business environment. Furthermore, they analyze the essence of VUСA as a modern world and compare the differences between the VUСА and BANI worlds. The paper considers such features of the contemporary world as complexity, ambiguity, uncertainty, instability, fragility, anxiety, and the presence of many threats. In addition, it summarizes the impact of artificial intelligence on the business environment and competitiveness. The authors describe such modern change management strategies as the strategy of developing emotional intelligence and intuition, the strategy of non-linear thinking, the VUСA concept, and mindfulness. The article describes the possibilities of developing each strategy while training staff and managers. Also, the use of scenarios in specific cases is analyzed. The paper analyzes the essence of crisis management and determines the differences between preventive and curative strategies. The study considers the application of crisis management in certain circumstances and its benefits. It was determined that the relevance of this work is the importance of leadership in today's unstable world, which allows us to determine how leadership can be effectively implemented in various aspects. In addition, due to the pandemic and military operations, economic crises, and the emergence of new markets, it is difficult to fully compete with strong players. Accordingly, the issue of leadership strategies is quite relevant.","PeriodicalId":39427,"journal":{"name":"WSEAS Transactions on Business and Economics","volume":"69 18","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-12-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138945577","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Optimization of GMr (1,1) Model and Its Application in Forecast the Number of Tourist Visits to Quang Ninh Province","authors":"Van Vien Vu, Van Thanh Phan","doi":"10.37394/23207.2023.20.235","DOIUrl":"https://doi.org/10.37394/23207.2023.20.235","url":null,"abstract":"Currently, many researchers pay more attention to improving the accuracy of the Grey forecasting model. One of tendency is focused on the modification of the accumulated generating operation. In 2015, some scholars used the r-fractional order accumulation to improve the accuracy. However, With the desire of users to have a set of forecasting tools as accurate as possible. This paper based on the flexibility parameter of r-accumulated generation operation proposed the systematic approach by optimizing the number of r for improving the precision. To verify the performance in advance of the proposed approach, three case examples were used, the simulation results demonstrated that the proposed systematic approach provides very remarkable predictive performance with the accuracy performance of the proposed approach being higher than other models in comparison. Furthermore, the real case in forecasting the number of tourism visits to Quang Ninh was also conducted to compare the performance of models. The empirical results show that the proposed model will get a higher accuracy performance with the lowest MAPE =19.722%. This result offers valuable insights for Quang Ninh policymakers in building and developing policies regarding tourism industry management in the future.","PeriodicalId":39427,"journal":{"name":"WSEAS Transactions on Business and Economics","volume":"71 3","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-12-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138945535","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Reacting to a Large-Scale UNK-UNK during Its Initial Onset: Fast Response and Retrospective Sensemaking in South Korea","authors":"Thomas Y. Choi, Daesoo Kim, Seung Ho Yoo","doi":"10.37394/23207.2023.20.232","DOIUrl":"https://doi.org/10.37394/23207.2023.20.232","url":null,"abstract":"This study addresses how a nation may cope with a large unknow-unknown event with looming uncertainty. We focus on Korea’s response to the onslaught of COVID-19. Although Korea’s response was fast and immediate, it was also incremental and disjointed. This study aims to provide a structured understanding of the confusing state of early responses. We adopt the theory-building approach based on case studies and use newspaper articles and government press releases as the primary sources of data. We develop a grounded theoretical model as evidence and use the enactment theory to explain the underlying empirical and theoretical dynamics.","PeriodicalId":39427,"journal":{"name":"WSEAS Transactions on Business and Economics","volume":"12 20","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-12-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138970767","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Destabilization of the Financial Market of Ukraine in the Conditions of Martial Law: Prejudice of Processes","authors":"I. Inna, Stehnei Marianna, Kramarenko Iryna, Liashenko Oleksandra, Mykhalchynets Halyna, Mykhalchynets Nataliia","doi":"10.37394/23207.2023.20.233","DOIUrl":"https://doi.org/10.37394/23207.2023.20.233","url":null,"abstract":"The purpose of the article is to form the process of biasing the destabilization of Ukraine’s financial market in martial law conditions. Based on the research results, strategic maps of the effectiveness of the financial market of Ukraine were developed. It was established that the step-by-step descriptive-numerical presentation of data in dynamic programming models allows for determining adequate measures that must be implemented to achieve the target effectiveness. Therefore, the content of the strategic performance maps of the financial market of Ukraine should be aimed at determining the measures that will ensure the achievement of the priority structure of the distribution of funds by operations, provided that it will also contribute to the implementation of the strategy for the development of the financial sector of Ukraine until 2025. It was determined that the strategic map provides a transformation of information about the structure and development trends of the financial market into team information focused on the production of effects. The developed set of dynamic performance models is focused on visualizing the processes of formation and redistribution of free financial resources and the growth of benefits for key financial market operations. It is illustrated that the outlined complex of dynamic models, based on the connection with stochastic models, ensures the scientific validity of the developed strategic measures, with the help of which it is possible to exceed the increase in benefits achieved in 2021 by the end of 2024. Such models determine adequate measures, such as sets of actions, that should be used to achieve the target performance, which in 2022 amounted to UAH 427,895.7 million. (which is 6.7% lower than the value of 2021), and in 2024 – UAH 575,549.75 million (which is 25% higher than the value of 2021).","PeriodicalId":39427,"journal":{"name":"WSEAS Transactions on Business and Economics","volume":"79 5","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-12-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139000576","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Interest Rates and Inflation in Nigeria: Empirical Evidence from the Autoregressive Distributed Lag Model","authors":"Olufemi C. Ademola, Yimka S. A. Alalade, P. Ogbebor, Olalekan Aworinde","doi":"10.37394/23207.2023.20.234","DOIUrl":"https://doi.org/10.37394/23207.2023.20.234","url":null,"abstract":"Policymakers and scholars continue to have extensive conversations about the relationship between interest rates and inflation in Nigeria. This is because, despite the efforts of Nigerian policymakers and regulatory authorities to achieve a high level of sustainable growth, the economy continued to witness stunted growth over the years, primarily due to double-digit inflation that continuously erodes value. In light of this, this study looked at how interest rates have affected Nigeria’s inflation rate over the last 16 years. The research design for this study is ex-post facto, using time series data for 68 quarters between Q1, 2006 to Q4, 2022. Data were obtained from the databases of the Central Bank of Nigeria (CBN), the National Bureau of Statistics (NBS), and the World Development Indicator (WDI). The study utilized the Autoregressive Distributed Lag (ARDL) model to analyze the effect of interest rates on inflation in Nigeria, while the Augmented Dickey-Fuller (ADF) and Phillip-Perron were employed for the stationarity test. The results of the analysis showed that interest rates have a long-run significant cointegrating relationship with the inflation rate (Adj R2 = 0.48; F-stat (4, 63) = 19.61 p < 0.05). The study therefore recommends that the CBN could alternate its approach to managing inflation in Nigeria by regulating the amount of money in circulation in addition to solely utilizing the interest rates through the MPR’s operation. Furthermore, since the CBN has little control over the other elements, monetary policy by itself is unable to reduce inflation in Nigeria. To guarantee the elimination of all barriers to reducing inflation in Nigeria, the report recommends that the monetary authority work in tandem with the fiscal authority and all pertinent ministries, departments, and agencies (MDAs).","PeriodicalId":39427,"journal":{"name":"WSEAS Transactions on Business and Economics","volume":"196 2","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-12-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138997177","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The Effect of Job Burnout on Generating Organizational Silence - an Analytical Study in the Ministry of Labor and Social Affairs","authors":"Qasim Ali Mohammed","doi":"10.37394/23207.2023.20.230","DOIUrl":"https://doi.org/10.37394/23207.2023.20.230","url":null,"abstract":"Diagnosing the nature of the correct relationship between the variables studied (functional burnout, organizational silence) for their expected relationships after testing them empirically at the level of the sample studied within the research community. The research was conducted in the Iraqi Ministry of Labor and Social Affairs, and (100) questionnaires were distributed to employees working in the ministry. At the middle and lower organizational levels, the questionnaires were collected and analyzed statistically by adopting the ready-made data package (SPSS V26), using several statistical tools, including the arithmetic mean, median, standard deviation, and confirmatory factor analysis. And social affairs, they feel satisfied with their job, self-confidence, high morale, and willingness to work with vigor and activity. Accordingly, the researcher recommends the ministry continue on the same path of interest in providing a work environment based on cooperation and good communication between it and the workers.","PeriodicalId":39427,"journal":{"name":"WSEAS Transactions on Business and Economics","volume":"45 3","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-12-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138587293","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Improvement of the Efficiency of Urban Management within the Concepts of Smart City and Sustainable Development (As Exemplified by Cities in Kazakhstan)","authors":"Aigerim Kulbaeva, S. Nakhipbekova, A. Mergenbayeva, Kamshat Akhmetova, Meruyert Kulbaeva","doi":"10.37394/23207.2023.20.229","DOIUrl":"https://doi.org/10.37394/23207.2023.20.229","url":null,"abstract":"The idea of urban development corresponds to the concept of a smart city and is based on resource savings or more favorable benefit-cost ratios in the long term using a systematic approach to solving a specific problem. In addition, it is necessary to address such challenges in the interests of all city residents with due regard to the possibilities and level of management efficiency. The study aims to identify opportunities for improving the efficiency of managing an urban resource potential within the concept of a smart city. The article considers various approaches to the concept of smart city. In particular, it presents the 4T concept of urban resources based on the relationship between the development of a smart city and its resource potential. Based on the analysis of five large cities in the Republic of Kazakhstan, reporting and strategic documents of local government authorities, a survey of their residents, and targeted interviews with local government employees, the authors of the article have studied their perception of innovations, expectations from their implementation, and manifestations of smart management in these local government bodies. This allowed the authors to evaluate the results obtained within the concept of a smart city and the 4T resource potential.","PeriodicalId":39427,"journal":{"name":"WSEAS Transactions on Business and Economics","volume":"45 9","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-12-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138588503","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Assessing the Impact of Communication on Customer Relationship Marketing: A Case Study of Mobile Telecom Companies","authors":"Stavros Kalogiannidis, F. Chatzitheodoridis, D. Kalfas, Maria Paschalidou","doi":"10.37394/23207.2023.20.231","DOIUrl":"https://doi.org/10.37394/23207.2023.20.231","url":null,"abstract":"The long-term relationship between customers and companies is essential for desired business growth. Most cellular industries rely on different forms of communication and marketing to achieve desired levels of relationships with their customers. This study focused on establishing the general effect of communication on customer relationship marketing in different businesses or organizations. The mobile telecom industry of Greece was used as the case study. A cross-sectional survey design based on a quantitative methodology was used in the study. A well-designed questionnaire was utilized to collect quantitative data from 204 customers of different mobile telecom companies based in Kozani, Greece. Results showed that communication techniques improve the strength of relationships between customers and the business, improving business profitability. The results also showed that the approach of communication in a company plays a very important role in influencing the satisfaction levels of customers which in the long run enhances relationship marketing. The findings confirmed that customer relationships through communication and marketing are essential for the growth of the business through improved performance and profitability. Therefore, companies or companies need to employ the best communication techniques to achieve the desired relationship marketing and sustainable long-term relationships.","PeriodicalId":39427,"journal":{"name":"WSEAS Transactions on Business and Economics","volume":"14 9","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-12-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138589822","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}