Revista de Gestao Social e Ambiental最新文献

{"title":"Improving the Social Utility Evaluation of Brazilian Community Banks: A Study on Banco dos Cocais","authors":"Mariane Goretti de Sá Bezerra Leal, Jeová Torres Silva Júnior","doi":"10.24857/rgsa.v18n1-018","DOIUrl":"https://doi.org/10.24857/rgsa.v18n1-018","url":null,"abstract":"Purpose: The aim of this article is to improve the model for evaluating the social utility of Brazilian Community Development Banks (CDB), based on the perceptions of managers and users-clients-beneficiaries.
 
 Theoretical Framework: The CDBs are solidarity finance initiatives, inserted in the social and solidarity economy in Brazil, whose purposes are carried out based on their social utility in terms of the results achieved with their model of action for the human, political, economic and social development of the territories.
 
 Method: This is an exploratory and descriptive research using a qualitative approach. Data was collected through a documentary survey, field observation and semi-structured interviews at the CDB Banco dos Cocais dos based on the categories of social utility (socio-environmental, socio-political, socio-cultural, socio-economic and socio-institutional). The data was analyzed using content analysis..
 
 Results and Conclusions: Of the 35 subcategories of social utility analyzed, 29 were covered by CDB Banco dos Cocais. The socio-economic, socio-cultural, socio-institutional and socio-environmental categories showed the greatest impact on the social utility of Banco dos Cocais, while the socio-political category showed the least impact, signaling the need to strengthen the political empowerment of the population in the territory.
 
 Research Implications: This research's theoretical contribution includes the reconfiguration of the DECID matrix for social utility evaluation. From the perspective of practical implications, the study aims to contribute to improving the management and evaluation of the CDBs' actions in their territories.
 
 Originality/Value: The research seeks to show that the actions of the CDBs have a strong social utility integrated into the development and strengthening of the territories, which is greater than their solely economic results.","PeriodicalId":38210,"journal":{"name":"Revista de Gestao Social e Ambiental","volume":"12 4","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-11-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135678876","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Wood Residue of Jatobá (Hymenaea courbaril) and Short Fiber of Malva in Composites","authors":"Deibson Silva Da Costa, Wassim Raja El Banna, Roberto Tetsuo Fujiyama","doi":"10.24857/rgsa.v18n1-017","DOIUrl":"https://doi.org/10.24857/rgsa.v18n1-017","url":null,"abstract":"Theoretical reference: The composites are formed by combining two or more materials, enabling improvements in properties and a variety of applications. These materials are highlighted by presenting low cost and enabling environmentally friendly alternatives. Method: Quantitative study, In this work, composites of polyester matrix reinforced by mauve fibers, jatoba wood residues and hybrid mauve/residue system, were analyzed mechanically and microstructurally. The fabrication of the composites began with the cut of the mauve fibers in the lengths of 5, 10 and 15 mm. In the manufacture of the specimens, terephthalic polyester resin was used with incorporation of fibers and residue. The specimens were produced in silicone molds, for the tensile strength tests and scanning electron microscopy (SEM) analysis. Results and conclusion: From the results obtained in the tensile test, it is observed that the resistance of the composites with mauve fibers of 15 mm (25,09 MPa) and hybrids in the proportions of 75% fiber/25% residue (26,06 MPa). In the microstructural characterization, the composites analyzed presented factors that contributed to the improvement and reduction of performance in the results of tensile strength. Implications of the research: It presents important and overwhelming results on composite materials with wood waste and mallow fibers, providing an alternative for inserting waste and fibers into materials with good properties and low cost. Originality/value: The compounds stand out for their simple and viable manufacturing method, in addition to superior results in relation to proven properties. Given the need to search for new materials with good properties and with minimal impacts on the environment.","PeriodicalId":38210,"journal":{"name":"Revista de Gestao Social e Ambiental","volume":"56 10","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-11-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135684052","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Environmental Changes in a Key Region of the Pampa: A Quantitative Analysis of Land use in the Ibirapuitã Environmental Protection area (Rio Grande do Sul) and Surroundings","authors":"Mateus Marques Pires, Rafaela Bellin Pallaoro, Eduardo Périco","doi":"10.24857/rgsa.v18n1-012","DOIUrl":"https://doi.org/10.24857/rgsa.v18n1-012","url":null,"abstract":"Objective: To analyze land use patterns in the Environmental Protection Area (APA) of Ibirapuitã (Rio Grande do Sul, RS) and surrounding municipalities between 1985 and 2022. Theoretical framework: Although the South Brazilian Pampa biome is traditionally associated with low-impact agriculture, there is a recent advance in the conversion of natural vegetation in areas of remnants of native fields such as southwestern RS. This region is home to the Ibirapuitã APA, the largest conservation unit in the Pampa biome in RS (more than 300,000 ha). Methods: Based on land use maps obtained from the MapBiomas platform, the areas of each land use class were extracted and quantified using geoprocessing techniques. We then compared the annual trajectories of land use classes in the internal perimeter of the APA and the surrounding area using descriptive statistics. Results: During the analyzed period, the areas of natural land use classes (native grassland and forest) remained stable within the APA, while in the surrounding municipalities the areas of native grasslands were markedly reduced and mostly replaced by agriculture and urbanization. Implications: The Ibirapuitã APA proved to be strategic for the conservation of native fields in this region of the southern Brazilian Pampas. Novelty: By comparing land use trajectories in the internal perimeter and surroundings of the conservation unit, this study provides the first assessment of the effectiveness of the Ibirapuitã APA in maintaining the natural vegetation of the South-Brazilian Pampa biome.","PeriodicalId":38210,"journal":{"name":"Revista de Gestao Social e Ambiental","volume":"20 2","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135326108","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Anthropology, Anthropocentrism and Anthropocene: From the Anthropocene Towards Anthropous Humanism and Environmentalist Anthropology","authors":"Alan Freire De Lima, Arlete Freire De Lima","doi":"10.24857/rgsa.v18n1-013","DOIUrl":"https://doi.org/10.24857/rgsa.v18n1-013","url":null,"abstract":"Objective: To raise theoretical reflections on the conceptions of the Anthropocene correlated to the moment we call environmentalist anthropology and the incipient theorization and conception of anthropohumanism.
 Theoretical framework: Overcoming theories purely from bio-exact sciences towards a multidisciplinary conception with input from areas of human knowledge such as anthropology and culture, sustainable development, ecology, psychoanalysis, among others.
 Method: A literature review was carried out in bibliographic databases such as Nature, Web of Science, Scielo and the Revista de Gestão Social e Ambiental.
 
 Results and discussions: During this research we arrived at some reflections and theorizations in which eco-anthropology, eco-development beyond the \"physical\" environment, for this purpose the contributions of theories from the human and critical sciences were addressed and were fundamental to a humanist conception of human and environmental development in an eco-sustainable way.
 Implications of the research: The implications are vast, as it is a topic with a more recent theoretical development, it led us to think, rethink and systematize the evolutionary process not only in the timeline, but also the multiple definitions and discussions about the milestones historical moments at which the Anthropocene originated and for its redefinition and/or multiple conceptions.
 Originality and value: It generated more comprehensive reflections on man's action on the biosphere, atmosphere, lithosphere and terrestrial geomorphology, as well as providing an innovative way for the more assertive development of terminologies with a new meaning and/or resignification of some terms such as ecoanthropology, environmental anthropology, anthropohumanism, among others.","PeriodicalId":38210,"journal":{"name":"Revista de Gestao Social e Ambiental","volume":"23 12","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135372784","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Examining the Role of Customer Satisfaction and Brand Image as Mediators Between Service Quality and Repurchase Intent with Reference to India’s International Airlines","authors":"Ravishankar Balakrishnan, Prabu B. Christopher","doi":"10.24857/rgsa.v18n1-010","DOIUrl":"https://doi.org/10.24857/rgsa.v18n1-010","url":null,"abstract":"Purpose: The study's overarching goal is to use findings on the associations between airline passengers’ perceptions of service quality, brand image, and customer satisfaction to forecast whether or not those customers would return for future flights. Theoretical framework: Maintaining service quality is critical for customer retention in the aviation industry since customers have high expectations for exceptional service. Thus, the fundamental significance of service quality lays the foundation for developing a theoretical framework in this study. Method: The hypothesis was tested using Structural Equation Modeling (SEM) on a convenience sample of 423 respondents who travelled on India’s International Airlines (IIA), and the data were examined using statistical software packages such as Analysis of Moment Structures (AMOS) and Statistical Package for the Social Sciences (SPSS). Descriptive research is suggested as the approach of choice. Results and conclusion: The results indicate that service quality has a strong positive effect on repurchase intention, as well as mediated by customer satisfaction. Research implications: The research findings have several implications for the aviation industry, emphasising the significance of incorporating service quality guidelines into the training of airline staff. This approach can enhance customer satisfaction; thereby instilling the customer's repurchase intent. Originality/value: The study presents a unique and original contribution to the existing research literature. The results are particularly valuable as they explore a combination of variables that have not been previously investigated in the aviation industry with such precision.","PeriodicalId":38210,"journal":{"name":"Revista de Gestao Social e Ambiental","volume":"114 2","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135325833","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Morphological Aspects in Seedlings of Adenanthera pavonina under doses of Poultry Manure","authors":"Patrícia Paz Da Costa, Cristiane Ramos Vieira, Marcelo Dias De Souza","doi":"10.24857/rgsa.v18n1-009","DOIUrl":"https://doi.org/10.24857/rgsa.v18n1-009","url":null,"abstract":"Purpose: To analyze the growth and development of Adenanthera pavonina seedlings submitted to substrates containing different proportions of chicken manure. Theoretical framework: Based on scientific articles found on search engines and in books on seedling production; types, characteristics and functions of substrates, with emphasis on poultry manure; morphological characteristics that characterize the growth and quality of seedlings and; characteristics of Adenanthera pavonina, which was the studied species. Method: The experiment was carried out in a greenhouse for a period of 90 days, in which the Adenanthera pavonina seedlings were submitted to different proportions between soil and chicken manure, 100% soil, 75% soil + 25% chicken manure, 50% soil + 50% chicken manure, 25% soil + 75% chicken manure, 100% chicken manure. During 90 days of growth, growth in height and diameter and; at the end of 90 days, the dry mass of the aerial part and the root part of the seedlings was obtained. Results and conclusion: The proportion of 25% chicken manure + 75% soil is the most suitable for the growth and dry mass production of Adenanthera pavonina seedlings, allowing to obtain quality seedlings for planting. While proportions such as the one with 100% bird manure make germination of seeds of this species unfeasible. Research implications: These results provide a correct and ideal recommendation for the studied species, because it proves that the amount of chicken manure in the substrate composition interferes in order to improve or reduce the growth capacity of the seedlings. Proving, therefore, that there is an ideal amount to be used and that this should be the focus of attention for the nurseryman who wants to produce quality seedlings of this species. Originality/value: Use of organic waste for the seedlings production, which is an environmentally correct destination.","PeriodicalId":38210,"journal":{"name":"Revista de Gestao Social e Ambiental","volume":"50 2","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135271394","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Comparative Evaluation of the External Social Capital of Food Firms Between Respondents","authors":"Thi Huyen Yen Chu, Thi Thuy Nga Le, Van Hieu Pham","doi":"10.24857/rgsa.v18n1-016","DOIUrl":"https://doi.org/10.24857/rgsa.v18n1-016","url":null,"abstract":"Purpose: To investigate the external social capital of food firms. In addition, the comparative evaluation between respondents of genders, job positions, ages, academic standards, career seniority, and work location is one way to evaluate the external social capital of food firms. Theoretical framework: Social capital affects innovation in firms and entrepreneurship, thereby bringing solutions to difficult situations for firms, and social capital also helps firms improve their adaptability, minimize risks, maintain existing economic strength, and affect business performance. Method/design/approach: Data were collected through questionnaires sent to 200 employees of food firms, but only 156 questionnaires were suitable. SPSS was utilized for a comparative evaluation of the external social capital of food firms between respondents. Multiple statistical techniques were employed for data analysis, including SPSS via the independent t-test and ANOVA. Results and conclusion: The study's results indicate that there is no difference in assessing the external social capital of food firms between different subjects in terms of gender, academic standards, work location, job position, career seniority, and age. This study offers theoretical and practical implications for improving the external social capital of the food firms in Hanoi, thereby improving business performance. Based on this result, the study proposes some recommendations for food firms. Research implications: This research utilizes the external social capital mix concept based on prior studies in the realm of firms. Within the context of the digital transformation of the entire society, these variables are useful solutions for firms. Originality/value: The analysis of the external social capital of food firms is one of the effective solutions that contributes to improving the business performance of food firms.","PeriodicalId":38210,"journal":{"name":"Revista de Gestao Social e Ambiental","volume":"48 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135371453","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Sustainable Concrete Produced with Petroleum Catalyst waste and Polyethylene Glycol as a Self-Healing Agent","authors":"Tiago Luiz Da Costa, Verenna Santos Guedes, Carmen Couto Ribeiro, Danielle Meireles De Oliveira, Andréia Bicalho Henriques, Marcelo Libânio, Eliane Ayres, Marys Lene Braga Almeida","doi":"10.24857/rgsa.v18n1-015","DOIUrl":"https://doi.org/10.24857/rgsa.v18n1-015","url":null,"abstract":"Purpose: To evaluate the production of concrete from the partial replacement of Portland cement with petroleum catalyst residue (RC), generated in large quantities by the petrochemical industries, and the addition of polyethylene glycol 400 (PEG 400), with an emphasis on investigating its mechanical properties and durability, considering the technological, scientific and environmental aspects.
 
 Theoretical framework: Oil catalyst waste is generated in significant quantities and is classified as non-inert due to its metal ion content, so there is a need to investigate new disposal methods. The use of RC as partial substitute for Portland cement, with the addition of PEG 400 (self-curing agent), was investigated for the production of non-conventional concrete. The waste has pozzolanic activity, enabling improvements in mechanical properties when added to the cement matrix. PEG 400 has properties that can make concrete more effective in terms of water absorption, hydration heat and workability. The search for sustainability leads to research into new construction materials in order to preserve natural resources and reduce environmental impact. The concrete developed can be lower cost and more durable, without any loss of structural strength.
 
 Method/design/approach: The use of RC was investigated with partial substitutions of 2%, 5%, 10% and 20% in relation to the total mass of Portland cement for the manufacture of concrete and the addition of polyethylene glycol (PEG 400) as a self-curing agent. The void ratio, water absorption by capillarity and immersion, specific masses and pozzolanicity index of the waste were investigated. Mechanical and morphological characterization tests were also carried out on the concretes developed.
 
 Results and conclution: The compressive strength of concrete produced with 2% RC in relation to the total mass of cement and 1.5% PEG 400 increased by 18.3% compared to conventional concrete. An increase in the amount of residue caused a reduction in concrete strength. The sample with 1.5% PEG 400 obtained better workability in the fresh state, which may be due to the polymer acting as a self-healing agent. The images obtained by scanning electron microscopy showed that the samples containing 2% added RC had lower porosity. The study showed that the waste can be used satisfactorily in civil construction and the implementation of this new process can reduce global warming and the scarcity of mineral resources, taking sustainability into account.
 
 Research implications: This work contributes to a sustainable circular economy with a new process for using petroleum catalyst waste, with pozzolanic characteristics, in cementitious materials.
 
 Originality/value: The results will be promising for the use of petroleum catalyst waste and polyethylene glycol in the production of environmentally sustainable concrete.","PeriodicalId":38210,"journal":{"name":"Revista de Gestao Social e Ambiental","volume":"22 5","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135372790","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The Relationship Between Personality Traits, Career Adaptability, and Gender: Evidence of Professionals from Brazilian Technology Incubators","authors":"Beatriz Leite Gustmann De Castro, Deoclécio Junior Cardoso Da Silva, Estefana da Silva Stertz, Vânia Medianeira Flores Costa, Luis Felipe Dias Lopes, Clayton Pereira De Sá","doi":"10.24857/rgsa.v18n1-011","DOIUrl":"https://doi.org/10.24857/rgsa.v18n1-011","url":null,"abstract":"Purpose: This study aimed to investigate the relationship between personality traits and career adaptability, verifying the existence of the influence of gender in professionals from technology incubators in southern Brazil. Method: Through a quantitative study, the collection of primary data was carried out with a sample of 310 professionals from technology incubators in southern Brazil, where the relationships of the outlined hypotheses were evaluated through structural equation modeling. Results: Through data analysis, it was verified the existence of relationships between the analyzed constructs, in which the strongest correlations were between the Agreeableness with Emotional Stability and Extraversion, Trust with Cooperation and Control with Concern dimensions. Conclusion: Few studies have addressed the issue of career adaptability and personality traits in the technological environment, even more so when it comes to verifying the issue of gender difference in this space. In this sense, this study contributed to in interrelation of the approaches of career adaptability and personality traits, adding the relative gender to the field of technology since this environment is still strictly masculinized. From a practical point of view, it explains the importance of organizational policies that consolidate the amplitude of female participation and representation, especially in strategic positions in technology, raising reflections for managers about diversity and gender equity in an increasingly digital world.","PeriodicalId":38210,"journal":{"name":"Revista de Gestao Social e Ambiental","volume":"22 2","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135325423","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Cost Analysis in the Transition of Projects to Remote Work During the COVID-19 Pandemic","authors":"Francieli Bender Maritan, Rodrigo Duarte Soliani, Thais Diniz Reis Drumond, Herika Fernanda Dantas Montilha Satrapa, Pollyana Rufino de Souza Oliveira, Francisco Bezerra De Lima Junior, Leonardo Augusto Rodrigues da Silva Nora, Gabriela Cunha De Oliveira","doi":"10.24857/rgsa.v18n1-014","DOIUrl":"https://doi.org/10.24857/rgsa.v18n1-014","url":null,"abstract":"Theoretical Benchmark: The COVID-19 pandemic forced businesses to undergo unprecedented transformations. Projects emerged as key drivers of change, necessitating clear intentions and resource organization. Amid economic challenges, companies globally pivoted to remote work, leading to cost analysis implications. Delays and cost overruns persisted in project management, with factors like inadequate forecasting and unforeseen risks contributing. The study aimed to evaluate the expenses of three consulting projects transitioning from in-person to remote work due to the pandemic's impact. Method: This study employs an exploratory case study methodology to examine the transformations undertaken by a private entity offering educational and technology services in response to the COVID-19 pandemic. The focus is on the technology and innovation sector, where services include metrology, technical services, product development, and consulting. Cost analysis is conducted, comparing in-person and remote project execution, with a fixed-price contract model, and profit margins are evaluated for each project mode. Results and Conclusion: Adapting projects to remote work during the pandemic reduced costs and increased profit margins, with Project A achieving a 4.9% profit margin due to savings. Projects B and C saw significant cost reductions of 17% and 31%, respectively, when executed remotely, leading to higher profit margins. The study underscores the potential for remote consulting projects as a viable business opportunity and suggests further research into their impact on customer satisfaction and pricing competitiveness. Research Implications: The study's findings recommend that consulting firms should adopt standardized cost estimation procedures and implement project-specific cost monitoring. These implications offer practical guidance to consulting firms aiming to excel in demanding situations and streamline their operations effectively. Originality/Value: This research explores how consulting firms can thrive during crises like COVID-19 by adopting remote work, which reduces costs and increases profitability. It suggests, as a topic for future research, a more detailed analysis of the correlation between project execution in-person and remotely, and how this directly affects the satisfaction and performance of client companies.","PeriodicalId":38210,"journal":{"name":"Revista de Gestao Social e Ambiental","volume":"26 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135372969","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}