{"title":"Communicating public health data clearly: lessons from COVID-19.","authors":"Matthew Montesano","doi":"10.1080/17538068.2025.2483599","DOIUrl":"https://doi.org/10.1080/17538068.2025.2483599","url":null,"abstract":"<p><p>Effectively communicating data to a broad range of audiences plays an important role in public health. The COVID-19 pandemic showed how in times of public health crises, people seek out data. Because of this emerging broad interest in public health data, the accessibility and usability of data visualizations and data communication products are critical to reaching not only public health professionals but others, too. At the New York City Department of Health and Mental Hygiene, we've worked to make public health data comprehensible and actionable through an approach that features user-centered design, and incorporates health literacy principles. Key strategies include conducting research with users to understand their needs, ensuring usability in web-based products, and designing data visualization products to be easily understood by both experts and general audience. Explanatory data products, which highlight key insights, play a crucial role in making data accessible. As public health crises continue to demand clear and transparent information sharing, we advocate for a sustained commitment to user-centered design in public health data communication, ensuring that data is not only available but also truly accessible and useful to the public.</p>","PeriodicalId":38052,"journal":{"name":"Journal of Communication in Healthcare","volume":" ","pages":"1-4"},"PeriodicalIF":0.0,"publicationDate":"2025-03-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143732071","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Physicians on the move: practices for shaping a professional medical persona in a second language.","authors":"Oliwia Szymanska","doi":"10.1080/17538068.2025.2484056","DOIUrl":"10.1080/17538068.2025.2484056","url":null,"abstract":"<p><strong>Background: </strong>Numerous healthcare studies emphasize the impact of linguistic background on physician-patient communication. Cultivating a credible professional image through proficient communication skills is essential for promoting patient compliance and achieving positive treatment outcomes. Language proficiency influences a physician's sense of self and ability to provide quality healthcare. This study aimed to explore the practices used by physicians trained in their country of birth to develop a trustworthy professional identity in a second language.</p><p><strong>Method: </strong>The data included transcripts from video-recorded consultations (n = 40, total duration t∼22.5 h) conducted in Norwegian outpatient clinics (n = 6). These consultations involved interactions between Polish physicians (n = 8) and Norwegian patients. Using observational and qualitative analyses, the study focused on identifying recurrent phenomena in the physicians' utterances. To contextualize the findings, qualitative analysis was conducted with the Corpus of Doctor-Patient Conversations from Akershus University Hospital (Ahus). Additionally, insights were obtained from audio-recorded interviews with two participating physicians and two other Polish physicians practicing in France. The data sets complemented each other to demonstrate the generalizability of key communication aspects that physicians should consider when using second-language skills with patients and colleagues.</p><p><strong>Results and conclusions: </strong>Foreign physicians employ various practices to address the diverse and intricate aspects of medical conversations. Establishing a professional stance involves steering the consultation, highlighting one's expertise and humor, and incorporating explanations from the native language. Effective communication is achieved through the substitution of medical terminology with everyday words as well as the use of figurative language, paraphrasing, and repetition.</p>","PeriodicalId":38052,"journal":{"name":"Journal of Communication in Healthcare","volume":" ","pages":"1-14"},"PeriodicalIF":0.0,"publicationDate":"2025-03-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143721759","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Evidence-based medicine concepts for patients: improving shared decision-making.","authors":"Clovis Mariano Faggion","doi":"10.1080/17538068.2025.2469387","DOIUrl":"https://doi.org/10.1080/17538068.2025.2469387","url":null,"abstract":"","PeriodicalId":38052,"journal":{"name":"Journal of Communication in Healthcare","volume":" ","pages":"1-4"},"PeriodicalIF":0.0,"publicationDate":"2025-03-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143568493","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Amy B Hooberman, Jessica Ameling, James Henderson, Matthew Bucala, Milisa Manojlovich, Yvette Salamey, Jeremy B Sussman
{"title":"Development, implementation, and evaluation of an intervention to improve multidisciplinary communication about complex patients.","authors":"Amy B Hooberman, Jessica Ameling, James Henderson, Matthew Bucala, Milisa Manojlovich, Yvette Salamey, Jeremy B Sussman","doi":"10.1080/17538068.2025.2473249","DOIUrl":"https://doi.org/10.1080/17538068.2025.2473249","url":null,"abstract":"<p><strong>Background: </strong>Complex patients require multidisciplinary input for optimal care, but this can lead to fragmented care. This project aimed to improve multidisciplinary communication, care coordination, and patient satisfaction in primary care clinics.</p><p><strong>Methods: </strong>Multidisciplinary team meetings focused on discussing complex patients over six months. Pre- and post-intervention surveys assessed changes in communication and satisfaction among healthcare providers and staff. Patient surveys evaluated their satisfaction with care. The generated action items at multidisciplinary meetings, such as new referrals, were categorized to evaluate the impact on care coordination.</p><p><strong>Results: </strong>Post-intervention surveys showed positive responses regarding improved teamwork, communication, and patient care, but ongoing challenges in the selection of patients and team meeting participants. On average, there were 2.3 new referrals per patient, indicating enhanced care coordination.</p><p><strong>Conclusions: </strong>Multidisciplinary team meetings showed promise in enhancing communication, care coordination, and staff satisfaction. Ongoing refinement and assessment are necessary to optimize their feasibility and effectiveness over a longer time period.</p>","PeriodicalId":38052,"journal":{"name":"Journal of Communication in Healthcare","volume":" ","pages":"1-8"},"PeriodicalIF":0.0,"publicationDate":"2025-03-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143568492","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Charalampos Milionis, Ioannis Ilias, Evaggelia Venaki, Eftychia Koukkou
{"title":"Communicating with transgender people within health care settings: clinical perspectives.","authors":"Charalampos Milionis, Ioannis Ilias, Evaggelia Venaki, Eftychia Koukkou","doi":"10.1080/17538068.2024.2400436","DOIUrl":"10.1080/17538068.2024.2400436","url":null,"abstract":"<p><p>Transgender persons need to regularly interact with health services and practitioners for both gender-transition purposes and routine care. Communication between clinicians and patients is a key element of health care. However, barriers to communication with transgender people in the health care context are usual. They typically include a lack of willingness among health staff to care for trans patients, an adherence to cisnormativity and misgendering by clinicians, and the existence of a displeasing climate during the interaction. Miscommunication generates a series of adverse consequences, including the avoidance of health care by patients and the social marginalization of transgender people. The implementation of novel health policies and organizational restructuring are important steps to create a safe environment for the trans population within health systems. Modification of administrative procedures as well as training and advice for health practitioners are also necessary to facilitate communication with trans people and improve health outcomes among this underprivileged population. The establishment of a society with equal rights among its members and a life without discriminations is the ultimate goal.</p>","PeriodicalId":38052,"journal":{"name":"Journal of Communication in Healthcare","volume":" ","pages":"10-17"},"PeriodicalIF":0.0,"publicationDate":"2025-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142156185","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The promise of AI in healthcare: transforming communication and decision-making for patients.","authors":"Mark Zezza","doi":"10.1080/17538068.2025.2452100","DOIUrl":"10.1080/17538068.2025.2452100","url":null,"abstract":"<p><p>By addressing communication gaps, the integration of AI tools in healthcare has a greater ability to improve decision-making and to empower patients with more control over their health. Current systems for navigating healthcare - such as finding providers or understanding costs - are fragmented and cumbersome, often leaving patients frustrated and uninformed. An AI Healthcare Assistant App, leveraging advances in health IT interoperability, price transparency, and user-centred design, could simplify these processes. By integrating medical records, provider directories, cost data, and user preferences, the app could deliver tailored recommendations, schedule appointments, and even suggest alternatives based on patient feedback. However, widespread adoption of such tools faces challenges, particularly around data privacy and inclusivity. Effective communication strategies - emphasizing transparency, data ownership, and cultural tailoring - are crucial to building trust. Equitable design principles, such as low-literacy interfaces and device compatibility, ensure broader access. While the AI Healthcare Assistant App remains hypothetical, recent technological advances make it much more possible and its potential to revolutionize patient empowerment and healthcare communication is undeniable.</p>","PeriodicalId":38052,"journal":{"name":"Journal of Communication in Healthcare","volume":" ","pages":"6-9"},"PeriodicalIF":0.0,"publicationDate":"2025-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143012647","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Hospital personnel's experiences of using Easy Language in healthcare. A qualitative case study at a public hospital in Finland.","authors":"Tiina Valkendorff, Ulla Vanhatalo","doi":"10.1080/17538068.2024.2431771","DOIUrl":"10.1080/17538068.2024.2431771","url":null,"abstract":"<p><strong>Background: </strong>The demand for simplified languages such as Easy Language has grown, also in healthcare. Despite this, very few studies have examined how healthcare personnel perceive Easy Language, or its effects on healthcare.</p><p><strong>Methods: </strong>This qualitative case study was conducted in a Finnish hospital. The data consisted of 14 interviews with hospital management and operational staff on their experiences of implementing and using Easy Language in patient communication.</p><p><strong>Results: </strong>According to the hospital personnel, the experiences of Easy Language use were mainly positive. The staff felt that patient instructions in Easy Language improved communication with customers. They were proud that the values of the hospital's strategy, especially customer orientation, were realized in practical work. However, operational-level personnel also reported certain challenges, especially regarding the adequacy of resources and training.</p><p><strong>Conclusions: </strong>Considering its modest financial investment, we conclude that the Easy Language project had a positive impact. The hospital staff were satisfied and perceived that health communication in the hospital had improved. Their positive reputation due to their use of Easy Language brought added value to their work. Further studies are needed to measure the direct customer experience and financial effects of using Easy Language.</p>","PeriodicalId":38052,"journal":{"name":"Journal of Communication in Healthcare","volume":" ","pages":"47-54"},"PeriodicalIF":0.0,"publicationDate":"2025-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142773285","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Citizens' engagement in health risk communication and preventive behaviors: the mediating role of perceived shared responsibility in the COVID-19 pandemic.","authors":"Yangzhi Nicole Jiang, Hyojung Park","doi":"10.1080/17538068.2024.2434777","DOIUrl":"10.1080/17538068.2024.2434777","url":null,"abstract":"<p><strong>Background: </strong>In times of a public health emergency such as COVID-19, a government-centric approach may not be sufficient to contain the epidemic and ensure citizens' compliance. This study proposes a theoretical model that integrates individual-oriented, social-oriented, and community-oriented factors to predict individuals' engagement in preventive behaviors and citizen health emergency communication (CHEC). Perceived shared responsibility, which results from the communal nature of the pandemic, is tested as a mediator in the relationships between different motivations and behaviors in the context of COVID-19.</p><p><strong>Method: </strong>To test the model, an online survey with a quota sample of 1,301 adults reflecting the composition of the U.S. population was conducted via Qualtrics.</p><p><strong>Results: </strong>Results show that perceived severity, self-efficacy, worry, and social support significantly increase the perception of shared responsibility, subsequently increasing individuals' adherence to preventive behaviors and their engagement in CHEC. In this process, shared responsibility serves as a mediator between some tested relationships between motivators and two types of behaviors (i.e. communication and prevention).</p><p><strong>Conclusions: </strong>During a public health emergency, individuals' preventive behaviors and communication behaviors are determined by the individual-oriented (e.g. perceived severity), social-oriented (e.g. social support), and community-oriented (e.g. perception of shared responsibility) factors. In this mechanism, the perception of shared responsibility explains how some motivators influence individuals' communication and prevention behaviors.</p>","PeriodicalId":38052,"journal":{"name":"Journal of Communication in Healthcare","volume":" ","pages":"55-64"},"PeriodicalIF":0.0,"publicationDate":"2025-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142787213","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Meghan M JaKa, Maren S G Henderson, Jennifer M Dinh, Marna M Canterbury, Thomas E Kottke, Andrea C Anderson, Lowell Johnson, Nicolaas P Pronk, Jeanette Y Ziegenfuss
{"title":"Development of a stakeholder-engaged tool to evaluate community convening and promote community health.","authors":"Meghan M JaKa, Maren S G Henderson, Jennifer M Dinh, Marna M Canterbury, Thomas E Kottke, Andrea C Anderson, Lowell Johnson, Nicolaas P Pronk, Jeanette Y Ziegenfuss","doi":"10.1080/17538068.2024.2411119","DOIUrl":"10.1080/17538068.2024.2411119","url":null,"abstract":"<p><strong>Background: </strong>Health systems support community health and well-being, and while many commit resources to convening in support of community-engaged communication interventions, they currently lack tools to evaluate this effort. This report describes one health system's mixed-methods stakeholder-engaged development of robust yet pragmatic convening assessment tools.</p><p><strong>Methods: </strong>Semi-structured interviews and web surveys with key stakeholders informed a taxonomy of quality convening and accompanying survey tool. Initial evidence of validity and item variability were assessed descriptively.</p><p><strong>Results: </strong>A 3-item survey aligned with high-priority convening constructs was developed with adequate variability in initial item responses. A companion 21-construct taxonomy organized by domain and stakeholder also resulted.</p><p><strong>Conclusion: </strong>This project resulted in a taxonomy detailing the constructs of quality convening and an accompanying brief survey tool to meets the needs of groups convened by one health system. These tools provide a unique opportunity to measure the quality of community convening within the context of healthcare.</p>","PeriodicalId":38052,"journal":{"name":"Journal of Communication in Healthcare","volume":" ","pages":"27-33"},"PeriodicalIF":0.0,"publicationDate":"2025-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142476860","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The importance of 'dread risk' for vaccine communication.","authors":"Ashleigh M Day, Julie E Volkman","doi":"10.1080/17538068.2024.2393918","DOIUrl":"10.1080/17538068.2024.2393918","url":null,"abstract":"<p><strong>Background: </strong>Perceptions of 'dread risk,' information source beliefs, and trust in these sources are important variables towards understanding vaccine attitudes. The main objective of this research was to learn the associations among these phenomena and, particularly, how these variables may impact our understanding of vaccine attitudes.</p><p><strong>Methods: </strong>In the summer of 2020, a total of 336 (<i>M</i><sub>age</sub> = 53.55; <i>SD</i><sub>age</sub> = 18.58) participants answered an online Qualtrics survey about their 'dread risk' perceptions of vaccines, their information source beliefs (e.g. credible, easy-to-access, etc.), trust in information sources, and vaccine attitudes.</p><p><strong>Results: </strong>Results suggest participants had generally low levels of negative vaccine attitudes (<i>M = </i>3.27; <i>SD </i>= 1.40). Regression analyses to predict negative vaccine attitudes found 'dread risk' perceptions to be the most significant predictor (<i>beta = </i>.61, <i>p </i>< .001), over and above information source beliefs and trust in information sources (<i>F</i> (9, 320) = 75.07, <i>p < </i>.001; adjusted <i>R</i><sup>2</sup> = .67). Age was also significantly and negatively correlated with 'dread risk' (<i>r</i> = -.22, <i>p</i> < .001).</p><p><strong>Conclusions: </strong>Results suggest that vaccine communication efforts should continue to identify individuals' 'dread risk' perceptions about vaccines and emphasize this content in messaging. Future research should aim to understand more about the relationships between negative vaccine attitudes, '<i>dread risk'</i> perceptions, information source beliefs, and trust in information sources to better predict vaccine-related decisions, (in)actions, and to support effective vaccine communication.</p>","PeriodicalId":38052,"journal":{"name":"Journal of Communication in Healthcare","volume":" ","pages":"39-46"},"PeriodicalIF":0.0,"publicationDate":"2025-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142056804","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}