East African Journal of Business and Economics最新文献

{"title":"Electronic Tender Advertisement System on Operational Performance of Small & Medium Enterprises in Kenya","authors":"Jackson Denis Nyamari, E. Oteki, P. Muhoro","doi":"10.37284/eajbe.6.1.1280","DOIUrl":"https://doi.org/10.37284/eajbe.6.1.1280","url":null,"abstract":"The aim of the study was to evaluate how the electronic tender advertisement system affects the the operational performance of SMEs in Kenya. Schumpeter’s theory of entrepreneurship has been applied to ground the study. A descriptive study design was adopted. The target population for the study included 2500 SMEs operating in Murang’a County. The Yamane sample formula was used to determine a sample size of 189 SMEs. Drop and pick method was used in administering questionnaires with a response of 88%. The data collected was cleaned before being processed by use of SPSS version 23. Multiple regression analysis was used to test the hypotheses. R2 of 0.671 postulated that 67.1% of the operational performance of SMEs can be attributed to e-tender advertisement. It was concluded that there is a significant effect between E-tender advertisement and SMEs' operational performance. The study recommended that for easier visibility on upcoming tender contracts, firms should opt advertising tender on the most visited or accessible media platform","PeriodicalId":378318,"journal":{"name":"East African Journal of Business and Economics","volume":"112 4 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-07-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134638591","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Strategies Adopted by Commercial Banks to Enhance Customer Retention in Kenya","authors":"Amboso Joan Matilani, Simon Nyakwara","doi":"10.37284/eajbe.6.1.1282","DOIUrl":"https://doi.org/10.37284/eajbe.6.1.1282","url":null,"abstract":"Customer retention is increasingly being seen as an important managerial issue, especially in the context of a saturated market or lower growth of the number of new customers. The purpose of the study will be to assess the influence of strategic responses by commercial banks on customer retention in Kenya, the case of Kenya Commercial Bank Kisii branches. The data was coded to enable the responses to be grouped into various categories. Data collected in this study was quantitative. The quantitative data was analysed descriptively using Statistical Package for Social Statistics. The findings were presented by the use of frequency distribution tables. The study sought to establish the strategic responses adopted by commercial banks in Kenya to enhance customer retention. The study deduced that the level of service quality in the bank was high. The study established that technology adoption affected customer retention to a moderate extent. To a moderate extent, the bank had adopted new technologies on time, adoption of new technologies had improved the task completion rate among staff, adoption of information technologies had improved the bank’s agency banking management, adoption of information technology had increased the modes of service delivery in the bank and adoption of information technology had improved the portability of the bank’s services internationally. The study further established that product differentiation had been adopted by the banks to a moderate extent. To a moderate extent, the Banks had well-differentiated financial products from other banks; the bank had a well-differentiated market segment from other banks; The Banks had unique financial products for their customers and financial product differentiation has allowed the bank to position itself better on the market. The study concluded that customer relationship management strategy had affected customer retention. Commercial banks had created a platform to manage interactions; the interaction system with customers had improved customer satisfaction levels; the interaction system with customers had reduced the number of customer complaints; and the interaction system with customers had enabled the banks to learn the expectations and needs of its customers. From the findings, it was evident that customer relationship management had affected customer retention; thus, the study recommends that commercial banks should improve customer satisfaction, interaction with customers and systems to know their needs. Technology adoption, commercial banks should adopt new information technologies which would meet customer needs and improve efficiency in the banking industry in Kenya.","PeriodicalId":378318,"journal":{"name":"East African Journal of Business and Economics","volume":"190 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-07-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122056629","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Effect of Profitability Ratio on Bankruptcy Prediction of Dairy Cooperative Societies in Meru County, Kenya","authors":"Sammy Mutiria Murige, J. Simiyu, Henry Kimathi","doi":"10.37284/eajbe.6.1.1265","DOIUrl":"https://doi.org/10.37284/eajbe.6.1.1265","url":null,"abstract":"Many sectors of the economy across the globe are concerned with the avoidance of bankruptcy in order to operate as going concerns. The purpose of this study was to analyse the influence of financial analysis on bankruptcy prediction for dairy cooperative societies in Meru County, Kenya. The objective of the study was to determine the influence of profitability ratio on the bankruptcy prediction of dairy cooperative societies in Meru County, Kenya. The hypothesis was derived from the objective of the study. The research was anchored on value maximisation theory. Descriptive and correlational research designs were used. The target population of the study was 13 dairy cooperative societies in Meru County that were in operation and had audited financial statements for the period of study (2017-2021). A census survey of all 13 dairy cooperative societies was conducted. A checklist was used to collect the secondary data, which was analysed using descriptive statistics and a bivariate model. The significance of the predictor variable on bankruptcy prediction was tested using the t-statistic, and the overall significance of the model was tested using the f-statistic at a 5% level of significance. The research findings were presented in the form of tables and graphs. The study established a statistically significant positive relationship between profitability ratio and bankruptcy prediction (coefficients=12.415, p=0.017<0.05) at a 5% level of significance. The management of dairy cooperative societies is encouraged to closely monitor the financial indicators of profitability. The findings of this study would be important to policymakers, such as the management of dairy cooperative societies and farmers who are key stakeholders in dairy cooperative societies. Scholars and researchers would find this study being of great interest since the gap for further research has been provided","PeriodicalId":378318,"journal":{"name":"East African Journal of Business and Economics","volume":"65 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125997716","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Examining the Effect of Trust on Supply Chain Performance: The Mediating Role of Process Innovation","authors":"Paul Martin Gwaltu, D. Mrisho","doi":"10.37284/eajbe.6.1.1256","DOIUrl":"https://doi.org/10.37284/eajbe.6.1.1256","url":null,"abstract":"This paper assesses the effect of trust on the practice of supply chain performance. The paper also examines the mediating role of process innovation in the relationship between trust and supply chain performance in Tanzania. Drawing from social exchange theory and relational exchange theory, the research posits that, there is a crucial link between trust and supply chain performance. The paper is hence guided by four hypotheses: H1, there is a positive and significant relationship between trust and supply chain performance. H2, there is a positive and significant relationship between process innovation and supply chain performance. H3, there is a positive and significant relationship between trust and process innovation. H4, process innovation mediates the relationship between trust and supply chain performance. The study collected survey data from 262 top managers of 128 companies involved in exporting agricultural products in Tanzania. Inferential statistics were used to assess the relationship between the variables. The findings suggest that both trust and process innovation have a positive and significant effect on supply chain performance. Additionally, the study found that process innovation mediates the relationship between trust and supply chain performance. The current study is unique in its analysis of the influence of group trust on supply chain performance and the mediation role of process innovation, which has received little attention in previous studies.","PeriodicalId":378318,"journal":{"name":"East African Journal of Business and Economics","volume":"17 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133969965","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Nexus Between Public Relations and Sales Performance: Evidence of Marketing Strategies Used by Insurance Brokers in Kenya","authors":"Maryline Inganga, Lucy Kibe","doi":"10.37284/eajbe.6.1.1241","DOIUrl":"https://doi.org/10.37284/eajbe.6.1.1241","url":null,"abstract":"Insurance brokers in Kenya are adopting public relations strategy as one of the marketing strategies to help them enhance sales in a business environment that faces tight competition and stagnation, which has hindered them from registering modest profits. The aim of the survey was to evaluate the role of public relations on the sales performance of insurance brokers in Kenya. The theoretical framework focused on social marketing theory. The researcher adopted a descriptive survey design, which entails the description of characteristics of the variables of interest. The researcher applied a census design where each one in the target population was selected to take on the exercise. The entire target population consisting of 188 staff comprised of marketing managers of insurance broking companies in Kenya who took part in the study. Cronbach`s alpha coefficient was utilised as a method of measuring reliability in the study; the data was collected using a structured questionnaire which was pilot tested among a sample of 18 respondents. The surveyor utilised a quantitative research method in this study. Data was analysed and presented using cumulative frequency tables. Multiple linear regression analysis was adopted. Sales statistics, brand mentions/publicity, lead generation, physical and digital marketing. The results concluded that public relations strategy had a highly significant influence on the sales performance of insurance brokers. Thus, affirms that public relations is the power behind enhancing business relationships, heightening business retention, and spreading good publicity which contributes positively towards the sales performance of insurance brokers","PeriodicalId":378318,"journal":{"name":"East African Journal of Business and Economics","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128984196","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Factors Influencing the Level of Awareness and Knowledge of the Consumer Protection Act (CPA) among Household Consumers in Nairobi County, Kenya: A Case Study of Southlands Estate, Lang’ata","authors":"Kinyamu Roselynn Kainyu","doi":"10.37284/eajbe.6.1.1141","DOIUrl":"https://doi.org/10.37284/eajbe.6.1.1141","url":null,"abstract":"Customers are very important when it comes to discussing or voicing their concerns or dissatisfaction with a product before steps are taken to fix it. This necessitates that customers are aware of their rights in relation to complaint procedures so that they can take appropriate action in accordance with the regulations. To prevent the exploitation of Kenyan consumers, the Consumer Protection Act was passed. However, Kenyans continue to encounter deceptive advertisements, unethical business practices, inflated electricity and water bills, and lack of product information, among other business malpractices. Thus, this study sought to investigate factors influencing the level of awareness and knowledge of the Consumer Protection Act (CPA) among household consumers in Nairobi County with a focus on Southlands Estate, Langa’ta. The specific objectives are; to evaluate the influence of culture and ii) to assess the influence of the nature of the law on household consumers’ level of awareness and knowledge of CPA. Descriptive research methods were used for the study. The 417 respondents were drawn from the Southlands Estate in Lang'ata and were the primary focus of the survey. Simple random sampling was used to choose a total of 42 participants for the study. The questionnaire was the primary source of information. SPSS was used to analyse the quantitative data. Relationship testing between culture, the type of the law, and the dependant variable was performed using inferential statistics (level of awareness and knowledge of the Consumer Protection Act among household consumers). The model summary revealed that culture and nature of law contribute 44% to household consumers’ level of awareness and knowledge of the Consumer Protection Act. The study results indicate a positive and significant relationship between culture, the nature of law and household consumers’ awareness and knowledge of CPA. The study recommends that customers must therefore raise their degree of awareness in order to engage in rational purchasing behaviour and make informed decisions. There is also a need for sensitising consumers to the content in the Consumer Protection Act.","PeriodicalId":378318,"journal":{"name":"East African Journal of Business and Economics","volume":"46 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-03-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128057322","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Sectoral Growth Patterns and Unemployment in Uganda","authors":"Mukoki James, Hisali Eria, M. Ibrahim","doi":"10.37284/eajbe.6.1.1120","DOIUrl":"https://doi.org/10.37284/eajbe.6.1.1120","url":null,"abstract":"Uganda’s labour market is typically characterized by extensive productivity and earning variations with large amounts of labour trapped and toiling in low-productivity subsistence activities. A policy aimed at reallocating such underemployed labour to higher productivity activities plays a role in tackling the unemployment problem and is a top priority for policymakers. This study examines the asymmetric effects of differential sectoral growth on unemployment in Uganda, considering both the size and composition effect of sectoral growth. The results of this study indicated that a positive shock in agricultural sector value added has a positive causal effect on unemployment. Also, a positive and negative shock in the industrial sector does not affect the level of unemployment. Finally, both a positive and negative shock in the service sector value added has a negative effect on the unemployment level. Another interesting finding of this study is that both the size and composition of sectoral growth matter in addressing the unemployment problem in Uganda. Therefore, both positive and negative shocks should be forecasted and incorporated in government planning frameworks for short, medium, and long particularly during manpower planning. However, sectors with higher labour intensity should be prioritized in budgetary allocations, the government should devise means of reducing underemployment of labour trapped in low-productivity agriculture and other small-scale production activities to create meaningful employment.","PeriodicalId":378318,"journal":{"name":"East African Journal of Business and Economics","volume":"33 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-03-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132424041","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Board Characteristics and Financial Performance of DMBs: Evidence from Nigeria","authors":"Johnson Emberga Aernan, S. E. Emengini, Bonaventure Sunday Okonkwo","doi":"10.37284/eajbe.6.1.1117","DOIUrl":"https://doi.org/10.37284/eajbe.6.1.1117","url":null,"abstract":"The study examines the effect of corporate board characteristics on the performance of listed DMBs in Nigeria. This study used secondary data extracted from the annual reports of 12 listed firms in Nigeria during the period 2011 – 2020. The study employed Tobin’s Q as a proxy of firm performance, while Board size, Independence, diligence, gender diversity, and ethnic diversity are employed as the proxies of board characteristics. The Pooled Ordinary Least Square regression (POLS) and panel fixed effect regression methods were used to analyse the data collected. Findings revealed that board size and board ethnic diversity exerts a statistically significant negative influence on DMBs' financial performance, board independence has a negative and non-significant effect on DMBs financial performance, while board diligence and gender diversity have a positive non-significant effect on DMBs' financial performance. The study recommends among others that board size be carefully analysed by shareholders and balanced according to the expected result, board independence be continuously maintained and periodically reviewed, a maximum of 6 board meetings excluding emergency meetings be held annually; board members should consist of at least half gender diversity, and finally, ethnic heterogeneity be allowed on the boards of Nigerian firms for equity, fair representation, and relative peace","PeriodicalId":378318,"journal":{"name":"East African Journal of Business and Economics","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121350185","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Cross-Level effects of High-Performance Work Systems on the Innovative Work Behaviours of Employees: The Role of Future Time Perspectives","authors":"D. Mrisho, Paul Martin Gwaltu","doi":"10.37284/eajbe.6.1.1076","DOIUrl":"https://doi.org/10.37284/eajbe.6.1.1076","url":null,"abstract":"This study assesses the mediating role of future time perspective in the relationship between high-performance work systems and innovative work behaviours of employees in Tanzania’s banking sector. Drawing from AMO theory, social exchange theory, and socio-emotional selectivity theory, we hypothesise that, first, the utilisation of high-performance work systems in an organisation is positively associated with future time perspective; second, the utilisation of high-performance work systems in an organisation is positively associated with the innovative work behaviours of employees in the organisation, and third, future time perspective mediates the relationship between high-performance work systems and innovative work behaviours of employees in a workplace. The findings of this cross-level study constitute 152 respondents from the company level (business unit level) and 220 respondents from the employee level. The results provide empirical evidence that high-performance work systems have a significant and positive effect on future time perspective, high-performance work systems have a positive and significant effect on innovative work behaviour and, importantly, future time perspective has a partial mediation in the relationship between high-performance work system and innovative work behaviour. The practical implications of the study are that managers need to effectively implement HPWS practices to encourage employees to be innovative as mediated by their perception of future prospects. Through this adoption and utilisation of HPWS, organisations can enhance innovative work behaviours amongst employees and therefore organisational performance.","PeriodicalId":378318,"journal":{"name":"East African Journal of Business and Economics","volume":"44 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-02-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132116756","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Formal Entrepreneurship Education and Entrepreneurial Intention of Female Students in Nigeria Universities","authors":"Sherifat Omolola Adesunkanmi, Sharon Jamila Oyolola","doi":"10.37284/eajbe.6.1.1068","DOIUrl":"https://doi.org/10.37284/eajbe.6.1.1068","url":null,"abstract":"This study determined the effect of entrepreneurship education on entrepreneurial intention of female students in Nigeria universities. A survey research design was used for the study. The population of the study constituted final year female students across six federal and state universities in the south-western Nigeria. Simple random sampling technique was used to choose respondents among the students. To this end, final year female students across the Universities formed the respondents of the study. The study used Partial Least Square Structural Equation Modelling (PLS-SEM) the technique of data analysis was processed on SmartPls2. Based on the empirical analysis of the study, findings revealed that the relationship between formal entrepreneurship education and the entrepreneurial intention of final year female students in the universities yields positive and significant impact. The study therefore concludes that entrepreneurship education has a positive and significant effect on the entrepreneurial intention of final year female students in the universities.","PeriodicalId":378318,"journal":{"name":"East African Journal of Business and Economics","volume":"11 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-01-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133384664","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}