Engineering Management in Production and Services最新文献

{"title":"Methodology for multi-criteria assessment of working conditions as an object of qualimetry","authors":"R. Trishch, O. Cherniak, O. Kupriyanov, V. Luniachek, I. Tsykhanovska","doi":"10.2478/emj-2021-0016","DOIUrl":"https://doi.org/10.2478/emj-2021-0016","url":null,"abstract":"Abstract The article considers several modern scientific papers substantiating the need for assessing workplace safety and focusing on methods applied for the quantitative assessment of working conditions. The analysis found unsolved problems in qualimetry, which could lead to the development of new practical and generally applicable methods to effectively assess working conditions. The analysis proved the relevance of the topic and helped to determine the aim of the article, i.e., the development of a methodology for the quantitative assessment of working conditions in industries, considering harmful production factors. An exponential distribution, which belongs to the theory of extreme statistics, was proposed for the transition of heterogeneous single indicators of harmful factors into a dimensionless scale. Affine transformations were used to combine dissimilar scales, making it possible to divide segments on dissimilar scales into equal proportions. The article proposes a step-by-step method for determining a complex indicator of working conditions in industries. The proposed methodology allows management decisions that minimise the deviation in actual values of harmful factors from the optimal ones. The developed technique was tested at one specific metallurgical production site.","PeriodicalId":37237,"journal":{"name":"Engineering Management in Production and Services","volume":"13 1","pages":"107 - 114"},"PeriodicalIF":0.0,"publicationDate":"2021-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49251737","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Customer experience analysis of cosmetics retail store on millennial women","authors":"Y. Theopilus, Thedy Yogasara, C. Theresia, Dessy Ardine","doi":"10.2478/emj-2021-0010","DOIUrl":"https://doi.org/10.2478/emj-2021-0010","url":null,"abstract":"Abstract Nowadays, customer experience is one of the most powerful forces to increase customer satisfaction, customer loyalty, service quality, and company profit, especially for the cosmetics retail industry that is strongly influenced by the hedonic aspects. Therefore, this exploratory study aims to analyse plausible combinations of factors to reveal commonalities of online and offline customer experience with retail stores to support retailers in the alignment of the store system design with the promising profile of millennial women. The study uses a combination of several methods to conduct a comprehensive analysis, namely Eye Tracking (ET), Customer Journey Analysis (CJA), Retrospective Think Aloud (RTA), and In-Depth Interview (IDI). The analytical methods deliver qualitative and quantitative data to explore both positive and negative experiences from the customer point of view. The study reveals many possible factors that can bring positive or negative customer experience from a cosmetics retail store. Based on the findings, the design recommendations for offline and online cosmetics retail stores (physical, interface, and service systems) were made to help cosmetics retailers produce a positive customer experience. This paper provides two research contributions to the field of service experience. First, the study uses an original combination of four methods that have never been used to explore the experience comprehensively. The combination can increase the depth of this exploratory study in understanding the complexity of all customer experience dimensions. Therefore, this study brings a fresh perspective on the development of the method that can be used by many researchers in a similar area. Second, this study fills the existing gap in that area of exploratory research on customer experience in the cosmetics retail sector. This study could help many cosmetics offline or online retailers to improve their store system to bring a positive customer experience to millennial women as their biggest customer segment. This study could also inform the system design for new “players” in the cosmetics retail industry with valuable guidelines for a positive shopping experience at their store.","PeriodicalId":37237,"journal":{"name":"Engineering Management in Production and Services","volume":"13 1","pages":"29 - 45"},"PeriodicalIF":0.0,"publicationDate":"2021-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41550144","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Application of customisation and personalisation in digital solutions of the non-life insurance market: a case study of Lithuanian, Latvian and Estonian e-sales platforms","authors":"Gedas Baranauskas","doi":"10.2478/emj-2021-0013","DOIUrl":"https://doi.org/10.2478/emj-2021-0013","url":null,"abstract":"Abstract The Baltic non-life insurance market has not only continued recording a dynamic premium growth in the past three years but also has shown a significant transition to digital technologies and solutions. Here, the development of customised insurance products and systems, assessment of claims, and creation of personalised customer experience can be considered best practices in the application of theoretical concepts and, accordingly, require continuous studies from a scientific point of view. Therefore, the following research aims to present an as-is status of existing solutions of digital insurance platforms in Baltic countries and to clarify their compatibility with customisation, personalisation, and value co-creation features at the practical product and functional levels. Accordingly, a case-study method following a combination of a descriptive embedded single-case design and the state-of-the-art method was applied in the analysis of the non-life insurance market, its e-channel environment, and platforms of three Baltic countries — Lithuania, Latvia, and Estonia. The multidimensional assessment matrix has been designed to present the results of the case study analysis on the practical product and functional levels. Research results refer to an assumption that ideas and methods of Mass Customisation and Mass Personalisation concepts, as well as their combination with digital solutions, penetrate the analysed part of the non-life insurance market in the Baltic countries and result in a mutually useful outcome for insurance companies and end-users. The paper contributes to further theoretical investigation of digitalisation and digital transformation of the non-life insurance market in the Baltic countries, as well as the development of practical knowledge in combined management and IT solutions application.","PeriodicalId":37237,"journal":{"name":"Engineering Management in Production and Services","volume":"13 1","pages":"68 - 82"},"PeriodicalIF":0.0,"publicationDate":"2021-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45194851","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Empirical study on mental stress among healthcare staffs and the influencing workplace stressors","authors":"Aws Khasawneh, H. Malkawi, S. Ababneh, O. Al-Araidah, G. Kremer","doi":"10.2478/emj-2021-0012","DOIUrl":"https://doi.org/10.2478/emj-2021-0012","url":null,"abstract":"Abstract This study provides empirical indicators on the presence of alarming mental stress levels among healthcare staffs as a result of the work environment. The study uses a comprehensive survey to identify work stressors and to addresses stress symptoms and coping behaviours among the healthcare givers in Jordan as a case study. The study aims to direct management’s attention to work conditions that largely contribute to increasing mental stresses among their healthcare staffs. Moreover, the study identifies out stress symptoms that employees, team leaders and managers should not ignore to help their fellow workers cope with their stresses through legitimate coping behaviours. A total of 300 responses from 176 nurses, 45 technicians and 79 physicians from three hospitals with high patient flows were included in the statistical analyses. Results demonstrate that stressors related to high job demands, especially long working hours, have the highest impact on the development of stress among surveyed caregivers. Job-demand stressors were the most significant predictor of the symptom recurrence level with a β = 0.334. Continual tiredness and frequent headaches were the most frequent stress symptoms. Taking unprescribed medications, smoking tobacco, and faking reasons to take time off were the most common behaviours to relieve stress. This study contributes to the literature theoretically and practically. From a theoretical perspective, the study provides a comprehensive survey that captures the symptoms, relieve behaviours and work-related causes of stress. From the practical perspective, the study helps care providers and healthcare managers address and resolve work stressors and help their staff adopt healthy behaviours to relieve their stresses.","PeriodicalId":37237,"journal":{"name":"Engineering Management in Production and Services","volume":"13 1","pages":"54 - 67"},"PeriodicalIF":0.0,"publicationDate":"2021-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44534298","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Linking the employee voice to a more sustainable organisation: the case of Lithuania","authors":"Ramunė Čiarnienė, Milita Vienažindienė, Rūta Adamonienė","doi":"10.2478/emj-2021-0009","DOIUrl":"https://doi.org/10.2478/emj-2021-0009","url":null,"abstract":"Abstract During the past years, sustainability has become an idea of organisational development. There is a growing trend to focus more not only on yield and economic profit but also on the care for the environment and contribution to the social balance, simultaneously delivering economic, social, and environmental benefits. This paper aims to determine how employee voice can lead to a more sustainable organisation by examining the gap between employee preferences and the current situation. The quantitative method in the form of a survey was used to examine the role of employee voice in the journey towards a more sustainable organisation across different sociodemographic characteristics. Four-hundred-and-twelve complete responses from Lithuanian employees representing different business and public sector organisations were used for analysis. The results of empirical research revealed a significant gap between the employee voice (importance of sustainable behaviour) regarding economic, social and environmental issues and the manifested corresponding sustainable behaviour. The largest interval in values of the employee voice and the current situation was determined in the groups of sustainable environmental behaviour and sustainable economic behaviour.","PeriodicalId":37237,"journal":{"name":"Engineering Management in Production and Services","volume":"13 1","pages":"18 - 28"},"PeriodicalIF":0.0,"publicationDate":"2021-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41795580","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Role of supplier evaluation criteria in risk mitigation related to purchasing process","authors":"M. Urbaniak","doi":"10.2478/emj-2021-0015","DOIUrl":"https://doi.org/10.2478/emj-2021-0015","url":null,"abstract":"Abstract The article aims to present the role of supplier evaluation criteria in reducing purchasing risk. Before a purchasing enterprise starts cooperating with suppliers, it set specific requirements and expectations. The fulfilment of these requirements and expectations is verified through the evaluation of suppliers. Evaluation results should indicate potential risks that may arise in the development of partnership cooperation. The article includes the results of empirical research conducted using the computer-assisted telephone interviewing (CATI) technique in medium and large manufacturing companies operating in Poland. The results of the conducted empirical research indicate that companies wishing to partner with suppliers try to limit the level of risk associated with purchases. When evaluating suppliers, manufacturers focus mainly on reducing the risk associated with the defective technical quality of products, timely deliveries, delivery flexibility, time to restore continuity of deliveries, completeness of order fulfilment and delivery documentation, as well as price competitiveness. Also, in the evaluation of suppliers, companies operating in Poland are beginning to pay attention to the reduction of negative environmental impact.","PeriodicalId":37237,"journal":{"name":"Engineering Management in Production and Services","volume":"13 1","pages":"96 - 106"},"PeriodicalIF":0.0,"publicationDate":"2021-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49131005","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Using the complexity index method to manage problems related to manufacturing","authors":"H. Abou-Chakra","doi":"10.2478/emj-2021-0011","DOIUrl":"https://doi.org/10.2478/emj-2021-0011","url":null,"abstract":"Abstract The Complexity Index method is an approach developed to help manufacturing companies quantify complexity in production. This paper sheds light on the connection between complexity and manufacturing problems and how the Complexity Index method was used to capture the areas in a production line with high levels of complexity to determine the sources of manufacturing problems related to labour time, surplus production, and manufacturing error. The main areas perceived as complex were due to Work Instructions, Work Content, and Product Variants. The perceived complexities were assessed for proper actions to be taken to decrease their level of complexity. The correlations between complexity and manufacturing problems were used for tracking related issues and ways for improvement. This study presents data on the use of workers’ perception to uncover the areas of complexity, which could be used by the management team to pragmatically capture difficulties and issues related to manufacturing problems to improve the production system.","PeriodicalId":37237,"journal":{"name":"Engineering Management in Production and Services","volume":"13 1","pages":"46 - 53"},"PeriodicalIF":0.0,"publicationDate":"2021-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48077282","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Influence of individual and organisational variables on the perception of organisational values","authors":"Rūta Adamonienė, L. Litavniece, Laima Ruibytė, Evelina Viduolienė","doi":"10.2478/emj-2021-0008","DOIUrl":"https://doi.org/10.2478/emj-2021-0008","url":null,"abstract":"Abstract A favourable organisational culture founded on the values of employees and organisation leaders must be created to achieve goals, innovate and maintain a well-functioning organisation. Knowing these values and how they are influenced by various factors, such as age, the length of service, and the nature of work, must help to change employee beliefs, norms and behaviour patterns in a way that helps to achieve greater organisational success and efficiency. The study sample size consisted of 172 employees of educational institutions and 242 employees from municipal organisations. Occupational features and occupational behaviour were evaluated using a set of organisational values (Glomseth et al., 2011). The current research aimed (1) to evaluate organisational values and feature dimensions with respect to the inter-institutional level, (2) to evaluate organisational values and feature dimensions and distinguish the most prevalent with respect to the subordination level, (3) to evaluate organisational values and feature dimensions with respect to individual variables (gender, age and the length of occupational experience). The results revealed that task effectiveness, time management and cooperation, employee-orientated behaviour were stronger in educational organisations than municipal. Authoritarian management, formality and restrictions were stronger in municipal rather than educational organisations. Compared to beliefs held by subordinates, superiors claimed that positive organisational values, such as effectiveness, cooperation, and employee-orientated behaviour, were more typical in both types of institutions. Formal communication and restrictions were more typical for employees rather than managers. Subordinates but not superiors tended to perceive and evaluate organisational values, features and behaviour differently depending on gender.","PeriodicalId":37237,"journal":{"name":"Engineering Management in Production and Services","volume":"13 1","pages":"7 - 17"},"PeriodicalIF":0.0,"publicationDate":"2021-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43121659","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Intangible assets and the efficiency of manufacturing firms in the age of digitalisation: the Russian case","authors":"Y. Turovets","doi":"10.2478/emj-2021-0001","DOIUrl":"https://doi.org/10.2478/emj-2021-0001","url":null,"abstract":"Abstract A wide consensus exists on the role of intangible assets in both developed and developing economies, especially now, with the new generation of information and communication technologies. Emerging economies generally demonstrate lower endowment with intangibles (Dutz et al., 2012), but follow the same positive patterns for long-run development. In Russia, the contribution of intangibles to growth is still modest, and its capacity to foster productivity has not been achieved. As previous studies showed, efficiency represents one of the main channels of total factor productivity growth. This paper studies the effects of intangibles on the efficiency of Russian manufacturing firms in 2009–2018. Considering the heterogeneity of sectors and firms, the stochastic frontier model is applied. In general, the impact of intangibles is positive but small and influenced by external shocks and structural features. The paper provides evidence on different contributions of intangibles to efficiency for high-tech and low-tech firms and its change over time. It contributes to the strand of literature regarding the technical efficiency measurement on the microlevel. On the practical side, the paper suggests an analytical framework for differentiated policy mechanisms to drive investments in intangibles, which are essential for current digital transformation.","PeriodicalId":37237,"journal":{"name":"Engineering Management in Production and Services","volume":"13 1","pages":"7 - 26"},"PeriodicalIF":0.0,"publicationDate":"2021-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48687205","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Light Fidelity (Li-Fi) overview and investigation into connection speed","authors":"Mithun J. Sharma, Shilpi Sharma","doi":"10.2478/emj-2021-0005","DOIUrl":"https://doi.org/10.2478/emj-2021-0005","url":null,"abstract":"Abstract The overarching aim was to reduce the frequency of connection failures that occur due to the connection speed and reliability, and identify, characterise and optimise the key process input variables (KPIVs). An experimental research approach with an inbuilt planned manipulation to one or more variables in the experimental data set was adopted. Key elements of the Six-Sigma methodology were applied to resolve the issue of high failures due to connection speed and reliability between two Li-Fi transceivers. KPIVs were successfully identified, characterised and optimised to implement a permanent corrective action to ensure a reduction in connection failures from 17% to 0%. The alignment between two Li-Fi transceivers along with Li-Fi cut-out was found to be critical in achieving good connection speed and reliability. The interference due to ambient visible spectrum lighting found to be statistically insignificant. This study explored the application and benefits of accessible wireless data communication technologies. Moreover, it sheds light on the probable factors that may influence Li-Fi connection speed and areas for future research. The current research provides a Six-Sigma based solution to high connection failure rates while using an infrared-based Li-Fi transceiver. Results also offer insights into the analytical tools that were found to be effective during the problem-solving process.","PeriodicalId":37237,"journal":{"name":"Engineering Management in Production and Services","volume":"13 1","pages":"63 - 73"},"PeriodicalIF":0.0,"publicationDate":"2021-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42477830","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}