i-comPub Date : 2021-11-27DOI: 10.1515/icom-2021-0035
Benjamin Mueller, S. Diefenbach, Leonhard Dobusch, K. Baer
{"title":"From Becoming to Being Digital","authors":"Benjamin Mueller, S. Diefenbach, Leonhard Dobusch, K. Baer","doi":"10.1515/icom-2021-0035","DOIUrl":"https://doi.org/10.1515/icom-2021-0035","url":null,"abstract":"","PeriodicalId":37105,"journal":{"name":"i-com","volume":"32 1","pages":"319 - 328"},"PeriodicalIF":0.0,"publicationDate":"2021-11-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"78965202","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
i-comPub Date : 2021-11-27DOI: 10.1515/icom-2021-0029
Andreas Riegler, A. Riener, Clemens Holzmann
{"title":"Augmented Reality for Future Mobility: Insights from a Literature Review and HCI Workshop","authors":"Andreas Riegler, A. Riener, Clemens Holzmann","doi":"10.1515/icom-2021-0029","DOIUrl":"https://doi.org/10.1515/icom-2021-0029","url":null,"abstract":"Abstract There is a growing body of research in the field of interaction between drivers/passengers and automated vehicles using augmented reality (AR) technology. Furthering the advancements and availability of AR, the number of use cases in and around vehicles rises. Our literature review reveals that in the past, AR research focussed on increasing road safety and displaying navigational aids, however, more recent research explores the support of immersive (non-)driving related activities, and finally enhance driving and passenger experiences, as well as assist other road users through external human-machine interfaces (HMIs). AR may also be the enabling technology to increase trust and acceptance in automated vehicles through explainable artificial intelligence (AI), and therefore help on the shift from manual to automated driving. We organized a workshop addressing AR in automotive human-computer interaction (HCI) design, and identified a number of challenges including human factors issues that need to be tackled, as well as opportunities and practical usages of AR in future mobility. We believe that our status-quo literature analysis and future-oriented workshop results can serve as a research agenda for user interface designers and researchers when developing automotive AR interfaces.","PeriodicalId":37105,"journal":{"name":"i-com","volume":"37 1","pages":"295 - 318"},"PeriodicalIF":0.0,"publicationDate":"2021-11-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"88554999","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
i-comPub Date : 2021-11-27DOI: 10.1515/icom-2021-0026
Mateusz Dolata, S. Schubiger, D. Agotai, G. Schwabe
{"title":"Changing Things so (Almost) Everything Stays the Same","authors":"Mateusz Dolata, S. Schubiger, D. Agotai, G. Schwabe","doi":"10.1515/icom-2021-0026","DOIUrl":"https://doi.org/10.1515/icom-2021-0026","url":null,"abstract":"Abstract The deployment of mixed reality systems in professional settings demands adaptation of the physical environment and practices. However, technology-driven changes to the environment are problematic in some contexts. Specifically, face-to-face advisory services rely on scripted material routines using specific tools. This manuscript explores challenges encountered during the development of LivePaper, a mixed-reality system for supporting financial advisory services. First, the article presents a range of design requirements derived from existing literature and multiple years of research experience concerning advisory services and physical collaborative environments. Second, it discusses technical and design challenges that emerged when building LivePaper along with those requirements. Third, the article describes a range of technical solutions and new design ideas implemented in a working system to mitigate the encountered problems. It explores potential alternative solutions and delivers empirical or conceptual arguments for the choices made. The manuscript concludes with implications for the advisory services, the systems used to support such encounters, and specific technical guidance for the developers of mixed reality solutions in institutional settings. Overall, the article advances the discourse on the application of technology in advisory services, the use of mixed-reality systems in professional environments, and the physical nature of collaboration.","PeriodicalId":37105,"journal":{"name":"i-com","volume":"52 1","pages":"229 - 252"},"PeriodicalIF":0.0,"publicationDate":"2021-11-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"87438397","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
i-comPub Date : 2021-11-27DOI: 10.1515/icom-2021-0032
N. Krämer, G. Bente
{"title":"Interactions with Artificial Entities Reloaded: 20 Years of Research from a Social Psychological Perspective","authors":"N. Krämer, G. Bente","doi":"10.1515/icom-2021-0032","DOIUrl":"https://doi.org/10.1515/icom-2021-0032","url":null,"abstract":"Abstract Twenty years ago, we reflected on the potential of psychological research in the area of embodied conversational agents and systematized the variables that need to be considered in empirical studies. We gave an outlook on potential and necessary research by taking into account the independent variables behavior and appearance of the embodied agent, by referring to the dependent variables acceptance, efficiency and effects on behavior and summarizing moderating variables such as task and individual differences. Twenty years later, we now give an account on what has been found and how the field has developed – suggesting avenues for future research.","PeriodicalId":37105,"journal":{"name":"i-com","volume":"326 1","pages":"253 - 262"},"PeriodicalIF":0.0,"publicationDate":"2021-11-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"77485091","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
i-comPub Date : 2021-11-27DOI: 10.1515/icom-2021-0028
Angelika C. Bullinger-Hoffmann, Michael Koch, Kathrin M. Möslein, Alexander Richter
{"title":"Computer-Supported Cooperative Work – Revisited","authors":"Angelika C. Bullinger-Hoffmann, Michael Koch, Kathrin M. Möslein, Alexander Richter","doi":"10.1515/icom-2021-0028","DOIUrl":"https://doi.org/10.1515/icom-2021-0028","url":null,"abstract":"Abstract Due to the COVID-19 lockdowns and the related mandated work for home, we have seen a massive increase of the use of collaboration tools in various work settings in the last 18 months. Whereas this might have been a new terrain for some, IT-supported work and the related research domain Computer-Supported Cooperative Work (CSCW) have been around for decades. In this article we briefly review what CSCW has to offer for the currently increasing demand in setting up remote collaboration – and share our own observations about what happened when collaboration tools have been introduced in the pandemic. As a summary, we present some learnings from the experience – both for the current state of CSCW research and for future work.","PeriodicalId":37105,"journal":{"name":"i-com","volume":"40 1","pages":"215 - 228"},"PeriodicalIF":0.0,"publicationDate":"2021-11-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"75138152","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
i-comPub Date : 2021-11-27DOI: 10.1515/icom-2021-0034
Marc Hassenzahl, M. Burmester, Franz Koller
{"title":"User Experience Is All There Is","authors":"Marc Hassenzahl, M. Burmester, Franz Koller","doi":"10.1515/icom-2021-0034","DOIUrl":"https://doi.org/10.1515/icom-2021-0034","url":null,"abstract":"Abstract Twenty years ago, we published an article in the first issue of the i-com entitled “Usability ist nicht alles” (Burmester et al., 2002), that is, “Usability isn’t everything”. This was certainly a provocative title. For most German researchers and practitioners of Human-Computer Interaction (HCI) usability was all there is and all that was ever needed to guarantee humane technology. Back then, we profoundly disagreed. We were convinced that there is more to the quality of interactive technology than mere effectiveness and efficiency. Now, twenty years later it seems safe to say that we had a point. Let’s take this as an opportunity to take a brief and utterly anecdotal look back, to take stock of the current perspective on designing the (user) experience, as well as to discuss some future opportunities and challenges.","PeriodicalId":37105,"journal":{"name":"i-com","volume":"20 1","pages":"197 - 213"},"PeriodicalIF":0.0,"publicationDate":"2021-11-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"84118245","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
i-comPub Date : 2021-08-01DOI: 10.1515/icom-2021-0016
D. Wessel, Julien Holtz, Florian König
{"title":"Practice Report “Smart Disaster Management” — Combining Smart City Data and Citizen Participation to Increase Disaster Resilience","authors":"D. Wessel, Julien Holtz, Florian König","doi":"10.1515/icom-2021-0016","DOIUrl":"https://doi.org/10.1515/icom-2021-0016","url":null,"abstract":"Abstract Smart cities have a huge potential to increase the everyday efficiency of cities, but also to increase preparation and resilience in case of natural disasters. Especially for disasters which are somewhat predicable like floods, sensor data can be used to provide citizens with up-to-date, personalized and location-specific information (street or even house level resolution). This information allows citizens to better prepare to avert water damage to their property, reduce the needed government support, and — by connecting citizens locally — improve mutual support among neighbors. But how can a smart city application be designed that is both usable and able to function during disaster conditions? Which smart city information can be used? How can the likelihood of mutual, local support be increased? In this practice report, we present the human-centered development process of an app to use Smart City data to better prepare citizens for floods and improve their mutual support during disasters as a case study to answer these questions.","PeriodicalId":37105,"journal":{"name":"i-com","volume":"73 1","pages":"177 - 193"},"PeriodicalIF":0.0,"publicationDate":"2021-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"86777903","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
i-comPub Date : 2021-08-01DOI: 10.1515/icom-2021-0021
Rolf Egert, N. Gerber, Jasmin Haunschild, Philip D. . Kuehn, Verena Zimmermann
{"title":"Towards Resilient Critical Infrastructures – Motivating Users to Contribute to Smart Grid Resilience","authors":"Rolf Egert, N. Gerber, Jasmin Haunschild, Philip D. . Kuehn, Verena Zimmermann","doi":"10.1515/icom-2021-0021","DOIUrl":"https://doi.org/10.1515/icom-2021-0021","url":null,"abstract":"Abstract Smart cities aim at improving efficiency while providing safety and security by merging conventional infrastructures with information and communication technology. One strategy for mitigating hazardous situations and improving the overall resilience of the system is to involve citizens. For instance, smart grids involve prosumers—capable of producing and consuming electricity—who can adjust their electricity profile dynamically (i. e., decrease or increase electricity consumption), or use their local production to supply electricity to the grid. This mitigates the impact of peak consumption periods on the grid and makes it easier for operators to control the grid. This involvement of prosumers is accompanied by numerous socio-technical challenges, including motivating citizens to contribute by adjusting their electricity consumption to the requirements of the energy grid. Towards this end, this work investigates motivational strategies and tools, including nudging, persuasive technologies, and incentives, that can be leveraged to increase the motivation of citizens. We discuss long-term and side effects and ethical and privacy considerations, before portraying bug bounty programs, gamification and apps as technologies and strategies to communicate the motivational strategies to citizens.","PeriodicalId":37105,"journal":{"name":"i-com","volume":"28 1","pages":"161 - 175"},"PeriodicalIF":0.0,"publicationDate":"2021-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"81928456","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
i-comPub Date : 2021-08-01DOI: 10.31219/osf.io/drs6u
Christopher Getschmann, Florian Echtler
{"title":"DesPat: Smartphone-Based Object Detection for Citizen Science and Urban Surveys","authors":"Christopher Getschmann, Florian Echtler","doi":"10.31219/osf.io/drs6u","DOIUrl":"https://doi.org/10.31219/osf.io/drs6u","url":null,"abstract":"Abstract Data acquisition is a central task in research and one of the largest opportunities for citizen science. Especially in urban surveys investigating traffic and people flows, extensive manual labor is required, occasionally augmented by smartphones. We present DesPat, an app designed to turn a wide range of low-cost Android phones into a privacy-respecting camera-based pedestrian tracking tool to automatize data collection. This data can then be used to analyze pedestrian traffic patterns in general, and identify crowd hotspots and bottlenecks, which are particularly relevant in light of the recent COVID-19 pandemic. All image analysis is done locally on the device through a convolutional neural network, thereby avoiding any privacy concerns or legal issues regarding video surveillance. We show example heatmap visualizations from deployments of our prototype in urban areas and compare performance data for a variety of phones to discuss suitability of on-device object detection for our usecase of pedestrian data collection.","PeriodicalId":37105,"journal":{"name":"i-com","volume":"17 1","pages":"125 - 139"},"PeriodicalIF":0.0,"publicationDate":"2021-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"77637360","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}