Journal of Management Info最新文献_第5页

Assessing the effectiveness of automated email marketing campaign to retain customer loyalty 评估自动电子邮件营销活动的有效性，以保持客户忠诚度

Journal of Management Info Pub Date : 2022-08-25 DOI: 10.31580/jmi.v9i1.2619

Nur ‘Atiqah Farihah Binti Shifhuddin

{"title":"Assessing the effectiveness of automated email marketing campaign to retain customer loyalty","authors":"Nur ‘Atiqah Farihah Binti Shifhuddin","doi":"10.31580/jmi.v9i1.2619","DOIUrl":"https://doi.org/10.31580/jmi.v9i1.2619","url":null,"abstract":"In this research project, researcher will be explained about assessing the effectiveness of automated email marketing campaign in order to retain customer loyalty. The purposes of this research are to examine the effectiveness of automated email marketing campaign and to investigate the reasons why it can retain customer loyalty. The methodology chose by researcher is quantitative research where the survey will be conducted to collect data that will be extract to perform mathematical techniques. The data collected will be identified regarding the effectiveness of automated email marketing campaign to retain customer loyalty and analysed using SmartPLS software. The results gain from this research is there will be a reason on why automated email marketing campaign is chose in order to retain customer loyalty. In addition, result also revealed that the variables used in effective automated email marketing campaign will gives difference data towards on how it can retain customer loyalty and it shows that the frequency and outstanding content have relationship between the customer loyalty. However, relevant database has no relationship between the customer loyalty. The implications and limitation will be explained further in conclusion.","PeriodicalId":370479,"journal":{"name":"Journal of Management Info","volume":"112 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-08-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"117137696","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Implementation total quality management (TQM) to determine competitive advantage in small and medium enterprise (SME) 实施全面质量管理(TQM)决定中小企业的竞争优势

Journal of Management Info Pub Date : 2022-08-25 DOI: 10.31580/jmi.v9i1.2614

Che Ahmad Anwar Bin Che Husain

引用次数: 0

The role of incentives on improving performance of human resources in Nesma holding company in Saudi Arabia 激励对沙特Nesma控股公司人力资源绩效提升的作用

Journal of Management Info Pub Date : 2022-06-15 DOI: 10.31580/jmi.v9i1.2474

Nahd Yahya Ali Aladeeb, Sanil S Hishan

引用次数: 0

Impact of foreign direct investment on economy, environment, technology, productivity and energy of the countries 外国直接投资对各国经济、环境、技术、生产力和能源的影响

Journal of Management Info Pub Date : 2022-06-15 DOI: 10.31580/jmi.v9i1.2475

Arian Amidi, S. Hishan

{"title":"Impact of foreign direct investment on economy, environment, technology, productivity and energy of the countries","authors":"Arian Amidi, S. Hishan","doi":"10.31580/jmi.v9i1.2475","DOIUrl":"https://doi.org/10.31580/jmi.v9i1.2475","url":null,"abstract":"In today's world, attracting Foreign Direct Investment (FDI) is one of the essential tasks of governments. But what effect will the absorption of Foreign Direct Investment have on that society? Based on the review of 18 articles, the researcher has categorized these effects into the following 5 factors. These factors belong to Economy, Environment, Technology, Productivity, and Energy. Following the results of previous studies, the impacts of the five factors mentioned on communities in the effect of FDI are reviewed. The Boolean search methodology is chosen as the methodology, also the finding of the researcher is mentioned in the paragraphs below. FDI not only aids in the development of this industry, but it also has a substantial impact on the micro and macro levels. FDI has a favorable impact on the growth rate of per capita GDP. In addition, the African continent saw significant economic expansion. The impact of financial systems may explain why developing-country correlations are low while developed-country saving-investment correlations are strong. the impact of GDP and energy usage on Carbon dioxide emissions are significant, whereas the impact of FDI on Carbon dioxide emissions is positive but minor. Industrial SO2 emissions will increase by 0.098 percent for every 1% growth in FDI capital stock. FDI rising emissions in middle-income countries in the near term while reduces them in high-income nations. FDI from TMH areas has a substantial beneficial influence on the productivity of the wood products industry at the industrial level. On energy consumption, FDI revealed a negative scale impact, a structural effect, and a positive technical impact. In the end, the impact of foreign direct investment on worker productivity is positive. The researcher recommends that politicians make every effort to improve their country's political and judicial conditions to attract more FDI to their countries.","PeriodicalId":370479,"journal":{"name":"Journal of Management Info","volume":"13 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-06-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126058356","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

An assessment of central banking on unemployment and poverty: The case of Nigeria 中央银行对失业和贫困的评估:以尼日利亚为例

Journal of Management Info Pub Date : 2022-06-15 DOI: 10.31580/jmi.v9i1.2486

P. Eke

引用次数: 0

Effect of emotional labor on customer satisfaction: The study of multiple moderators in hospitality industry of Pakistan 情绪劳动对顾客满意的影响:巴基斯坦酒店业多调节因子的研究

Journal of Management Info Pub Date : 2022-03-26 DOI: 10.31580/jmi.v8i4.2097

Kamran Ghaffar, Mubbasher Munir, Osama Aziz, Noman Arshed

{"title":"Effect of emotional labor on customer satisfaction: The study of multiple moderators in hospitality industry of Pakistan","authors":"Kamran Ghaffar, Mubbasher Munir, Osama Aziz, Noman Arshed","doi":"10.31580/jmi.v8i4.2097","DOIUrl":"https://doi.org/10.31580/jmi.v8i4.2097","url":null,"abstract":"Emotional labor is the foremost focus for both academicians and practitioners of human resource management from the last two decades. It has become mandatory job for service workers to create, sustain and construct progressive emotional state with customer throughout service encounter process. Different emotional labor strategies execute by service worker capitulate diverse outcomes, since customer may perceive them as fake, robotic or sincere. This study is discussing the relationship between emotional labor and customer satisfaction in the context of hospitality industry in Pakistan. The contemporary research portrays the effect of emotional labor on customer satisfaction by the role of three key moderators which are self-monitoring, co-worker support and customer satisfaction. The selected context is hotel industry of Pakistan which incorporates all five star hotels representing different provinces of country. Accumulated sample size comprises 185 respondents exemplifying front office department of all five star hotels of country. Multivariate data analysis techniques like exploratory factor analysis (EFA), cronbach's alpha and linear multiple regressions for moderators through Hayes process have been used to analyze the data. Data analysis postulates constructive set of findings. Results demonstrates that role of emotional labor is substantial in order to achieve customer satisfaction. Emotional labor is more effective due to deployment of three moderators which are self-monitoring, co-worker support and customer participation. Another noteworthy outcome of research is that, deep acting is more prone towards customer satisfaction in comparison with surface acting. Lastly, this study is dynamic for practitioners in hotel industry and provides valuable insight in this context. In the end limitations and future directions are made by researcher.","PeriodicalId":370479,"journal":{"name":"Journal of Management Info","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-03-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131117132","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

Supply chain management practice among small and medium manufacturing enterprises in Nigeria: Current state and implications 尼日利亚中小型制造企业的供应链管理实践:现状与启示

Journal of Management Info Pub Date : 2022-03-26 DOI: 10.31580/jmi.v8i4.2342

O. A. Ojubanire, Dorcas O. Popoola

{"title":"Supply chain management practice among small and medium manufacturing enterprises in Nigeria: Current state and implications","authors":"O. A. Ojubanire, Dorcas O. Popoola","doi":"10.31580/jmi.v8i4.2342","DOIUrl":"https://doi.org/10.31580/jmi.v8i4.2342","url":null,"abstract":"The study evaluated supply chain management practices of SMMEs in selected locations in Nigeria. It also assessed the performance of SMMEs and determined the level of government assistance to SMMEs in Nigeria. A descriptive survey design was adopted for this study. A sample size of 295 respondents was selected using a simple random sampling technique out of a total population of 2,600 at the time of this study. A questionnaire was used to gather data for this research. The data collected was analyzed using frequencies and percentages, mean, standard deviation, and Pearson’s correlation. Results from the study showed that SMMEs had fairly good supplier integration (50.05%) and information sharing (55.3%) supply chain practices. Results further revealed that operational performance (59.30%) was high and quite satisfactory, while financial performance (51.50%) was a little over average. In addition, the government’s contribution and assistance to SMMEs were low. While suppliers’ integration (r = 0.051, p 0.05), information sharing (r = 0.052, p 0.05) and postponement (r = 0.98, p 0.05) had no significant effect on performance, the extent of outsourcing (r = 0.121, p 0.05) did. Results finally showed that government assistance (r = 0.61, p 0.05) has a positive and significant effect on supply chain management practices. The study concluded that suppliers’ integration and information sharing capabilities were fairly good among the entrepreneurs, the operational performance level among the entrepreneurs was high and satisfactory, and the government’s contribution to the growth of SMMEs was found to be significant, but generally low.","PeriodicalId":370479,"journal":{"name":"Journal of Management Info","volume":"46 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-03-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125842594","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The effect of logistics practice on organizational performance: In case of Kombolcha textile share company 物流实践对组织绩效的影响:以康伯查纺织股份公司为例

Journal of Management Info Pub Date : 2022-03-26 DOI: 10.31580/jmi.v8i4.2329

Amanuel Mengistu Hailu

{"title":"The effect of logistics practice on organizational performance: In case of Kombolcha textile share company","authors":"Amanuel Mengistu Hailu","doi":"10.31580/jmi.v8i4.2329","DOIUrl":"https://doi.org/10.31580/jmi.v8i4.2329","url":null,"abstract":"Logistics is in charge of managing supply through serving customers from which a firm obtains cash. The purpose of this study was to assess the logistics practices and its effect on organizational performance in the case of kombolcha textile Share Company. This research is cross sectional and associational in design. So as to attain the objectives of the study, stratified sampling method were employed in order to get a precise sample size. Quantitative data gathered through Questionnaire were employed as a research instrument to collect primary data. The data was collected from 128 employees of the Company who are directly or indirectly involved in logistics activities. The data were analyzed using statistical package for social science version 20. Descriptive and Inferential statistics were made to describe each of the variables and to test the relationship and influence between independent and dependent variables. The result revealed that logistics dimensions: customer service, inventory management, supply management, transportation management, and warehouse management have highly practiced in the company. The identifying logistics practice dimensions have positive association with organizational performance and have significant influence on organizational performance in this research data set. Therefore; KTSC should take improvement actions in its way of managing logistics process to benefit from best logistics system.","PeriodicalId":370479,"journal":{"name":"Journal of Management Info","volume":"28 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-03-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132853361","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Influence of age diversity on organization performance at Kenya urban roads authority 年龄差异对肯尼亚城市道路管理机构组织绩效的影响

Journal of Management Info Pub Date : 2022-03-25 DOI: 10.31580/jmi.v8i4.1978

Appolonius Shitiabai Kembu, Wesang’ula Salome Nang’oni

{"title":"Influence of age diversity on organization performance at Kenya urban roads authority","authors":"Appolonius Shitiabai Kembu, Wesang’ula Salome Nang’oni","doi":"10.31580/jmi.v8i4.1978","DOIUrl":"https://doi.org/10.31580/jmi.v8i4.1978","url":null,"abstract":"The aim of the study was to investigate the influence of age diversity on organization performance at the Kenya Urban Roads Authority. The study was conducted at Kenya Urban Roads Authority (KURA) Headquarters, in Nairobi and the target population was all categories of employees of KURA. A descriptive research design was used in this study. The method employed was stratified random sampling. The population of the study was 150 and the sample size was 30% of the population which translated to 45 respondents. In order to collect data, structured questionnaires were issued to respondents. A pilot test was done to determine the questionnaire's validity and reliability. Data was analyzed through descriptive and inferential analysis. The multiple regression results showed that age diversity account for up to 41.3% of the variation in organizational performance of KURA. As a result, the study recommends the HR department of KURA to improve age diversity in the organization by increasing the rate of adoption of such practices as mixing the youthful employees' skill with high-tech instruments in order to assist older employees in improving their knowledge of current technologies encouraging the younger employees to take risks in order to contribute to the success of the authority and encouraging the older employees to mentor young employees in acquiring job skills.","PeriodicalId":370479,"journal":{"name":"Journal of Management Info","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-03-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122413064","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Student performance evaluation between offline and online pedagogy: A critical analysis with possible suggestions 学生表现评估的离线和在线教学:批判性分析与可能的建议

Journal of Management Info Pub Date : 2022-03-25 DOI: 10.31580/jmi.v8i4.2080

Shamima Akter Shanta

{"title":"Student performance evaluation between offline and online pedagogy: A critical analysis with possible suggestions","authors":"Shamima Akter Shanta","doi":"10.31580/jmi.v8i4.2080","DOIUrl":"https://doi.org/10.31580/jmi.v8i4.2080","url":null,"abstract":"This study develops a literature review and thereby critically analyses the student performance under online and offline teaching platforms. Online education has much popularity as the leading education instruction mostly during the outburst of COVID-19 pandemic. As a result, as of now different institutes in different countries provide education to the students through online pedagogy. For comparative review analysis, the researcher critically analyzed the current and related published papers in top indexed journals of ISIWOS & SCOPUS. Overall, the review analysis suggests combining online based teaching with current teaching trend and thereby employ the privileges of digital learning to explore teaching tactics for the stated learning effectiveness. In particular, the existing relevant literature guides us that the student performance of online pedagogy is significantly better than that of face-to-face platform. So, the medium of education can affect the student satisfaction that can eventually affect overall performance. Thus, the online academic process must be planned and executed with proper care. Thus, this study substantially promotes to profoundly reconsidering and modifying the underlying propositions of online pedagogy; and thereby design the decision of effective teaching pedagogy.","PeriodicalId":370479,"journal":{"name":"Journal of Management Info","volume":"5 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-03-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125243675","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0