Contemporary Management Research最新文献

{"title":"A Cross-Cultural Comparison of E-Banks Based on Multiple Mediations of Trust","authors":"Thi Le, Nur Aisyah Dwi Hediasri, Shu-Yi Liaw","doi":"10.7903/CMR.17843","DOIUrl":"https://doi.org/10.7903/CMR.17843","url":null,"abstract":"This study tests the importance of the dimensions of trust. Benevolence, ability and integrity mediate the relationship between customer satisfaction and loyalty. This study compared users’ behavior between Indonesia and Taiwan with data from 300 internet banking users from the four biggest banks of each country. Six hundred samples were analyzed using SPSS and SmartPLS 2.0 software for Partial Least Square (PLS) analysis. The major findings are as follows. Customer satisfaction has a positive direct effect on customer loyalty. Benevolence is the most important element of trust. In Indonesia, benevolence and ability mediate the relationship between customer satisfaction and customer loyalty. Integrity does not, because users of internet banking are aware of honesty and fulfillment of promises. In Taiwan, benevolence and integrity have mediate the relationship between customer satisfaction and customer loyalty but ability does not. The findings of this survey provide researchers and managers with valuable information on the importance of trust in the relationship between customer satisfaction and customer loyalty. \u0000 \u0000Keywords: Customer Satisfaction, Trust, Benevolence, Ability, Integrity, Customer Loyalty \u0000 \u0000To cite this document: Thi Mai Le, Nur Aisyah Dwi Hediasri, and Shu-Yi Liaw, \"A Cross-Cultural Comparison of E-Banks Based on Multiple Mediations of Trust\", Contemporary Management Research, Vol.13, No.4, pp. 219-238, 2017. \u0000 \u0000Permanent link to this document: \u0000http://dx.doi.org/10.7903/cmr.17843","PeriodicalId":36973,"journal":{"name":"Contemporary Management Research","volume":"13 1","pages":"219-238"},"PeriodicalIF":0.0,"publicationDate":"2017-12-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44783271","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Relationality in business negotiations: Evidence from China","authors":"Junjun Cheng, Yimin Huang, Yong Su","doi":"10.7903/CMR.16024","DOIUrl":"https://doi.org/10.7903/CMR.16024","url":null,"abstract":"INTRODUCTIONBusiness negotiation is a decision-making process through interactive communication to reach agreement between buyers and sellers (Weingart & Olekalns, 2004). Negotiations are a constructive approach to maintaining inter-firm relationship commitments, and enhancing partnerships (De Dreu, Weingart, & Kwon, 2000; Pruitt, 1981; Thomas, Thomas, Manrodt, & Rutner, 2013). The interactive and interdependent nature of negotiation indicates the impact of relationality on negotiation processes and outcomes (Turel, 2010). For example, negotiators' relationship propensity influences their decisions and strategies made in negotiations. Negotiation practices can \"reconstitute and reshape relationships\" with their counterparts (Thompson, Wang, & Gunia, 2010, p. 502). Despite the recognized importance of understanding relationality in negotiations, only a few negotiation studies have touched upon this topic (e.g., Arino, Reuer, Mayer, & Jane, 2014; Wieseke, Alavi, & Habel, 2014). This research follows the call for relational perspective in negotiation research (Ingerson, DeTienne, & Liljenquist, 2015). By using China as a typical high relational culture, this study examines how relational determinants of negotiators from a high relational culture, including relational (guanxi) orientation and relational commitment on negotiation, affect negotiation communication and outcomes (i.e., economic outcome and relational capital).RELATIONALITY IN NEGOTIATIONSNegotiation has an inherently interdependent structure because \"any bilateral negotiation is an interpersonal interaction\" (Turel, 2010, p. 111). As a social factor influencing negotiation strategies, relational constructs affect negotiators' decisionmaking and subsequent outcomes (Tsay & Bazerman, 2009). However, discussions of relationality in the literature have been rare. Many researchers have agreed that the role of relationality has been under-researched and even ignored in negotiation studies (Greenhalgh, 1987). For example, many experimenters adopted an arelational research design which overlooked the social elements embedded in negotiations (Barley, 1991; Gelfand, Major, Raver, Nishii, & O'Brien, 2006). Following this line of argument, this research explores the salience of relationality in negotiations. In so doing, we operationalize relationality as a conglomerate of relational constructs in negotiation phenomena, including relational orientation, relational commitment, and relational capital.Relational OrientationHuman relationship are a social phenomenon featuring successive interpersonal interactions over time (Varey, 1998). Among other relational constructs, relational orientation has been used as the converse of transactional orientation in the relationship marketing literature (Gopalakrishna Pillai & Sharma, 2003), and treated as individual differences in management research (Leung, Chen, Zhou, & Lim, 2014). In line with these studies, this research defines relational orientation in nego","PeriodicalId":36973,"journal":{"name":"Contemporary Management Research","volume":"12 1","pages":"497-524"},"PeriodicalIF":0.0,"publicationDate":"2017-12-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41856408","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The Links between Innovative Behavior and Strategic Thinking","authors":"Raushan Gross","doi":"10.7903/CMR.18056","DOIUrl":"https://doi.org/10.7903/CMR.18056","url":null,"abstract":"This research presents a frontier analysis, linking two previously separate constructs that cut across many organizational functions: innovative behavior and strategic thinking. Strategic thinking is often viewed prima facie, as a dynamic capability and is used as a competitive apparatus; the factors that influence this mode of thinking have rarely been questioned. This study advances theory by quantitatively testing the effect of innovative behavior’s on strategic thinking from the organizational perspective. Data was gathered from 100 respondents and subjected to hierarchical regression analysis while controlling for age, gender, and years on the job. The final analysis suggests that innovative behavior has a positive and significant impact on the strategic thinking of individuals and groups. \u0000 \u0000Keywords: Innovative Behavior, Strategic Thinking, Management, Organizational Theory \u0000 \u0000To cite this document: Raushan Gross, \"The Links between Innovative Behavior and Strategic Thinking\", Contemporary Management Research, Vol.13, No.4, pp. 239-254, 2017. \u0000 \u0000Permanent link to this document: \u0000http://dx.doi.org/10.7903/cmr.18056","PeriodicalId":36973,"journal":{"name":"Contemporary Management Research","volume":"13 1","pages":"239-254"},"PeriodicalIF":0.0,"publicationDate":"2017-12-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"71361388","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The Influence of Leadership Styles on Employees’ Job Satisfaction in Ethiopian Public Universities","authors":"A. Kebede, Getnet Worku Demeke","doi":"10.7903/CMR.17668","DOIUrl":"https://doi.org/10.7903/CMR.17668","url":null,"abstract":"This study examines the influence of leadership styles on academic job satisfaction in higher education institutions in Ethiopia. The Multifactor Leadership Questionnaire and Job Satisfaction Survey were used to identify the prevailing leadership styles as perceived by employees and to review their satisfaction with the institutions, respectively. The researchers used a cross-sectional survey of academic staff working in selected public universities. A logistic regression analysis was used to assess the relationship between the independent (leadership styles/behaviors) and the dependent (employees’ job satisfaction) variables. The findings suggested that transformational leadership influenced positively faculty job satisfaction. The outcome of the research will generate greater awareness on the importance of having leaders whose behaviors/styles increase faculty job satisfaction and ensure organizational effectiveness. \u0000 \u0000Keywords: Leadership, Transformational Leadership, Transactional Leadership Passive/Avoidant Leadership, Job Satisfaction \u0000 \u0000To cite this document: Alemu Muleta Kebede and Getnet Worku Demeke, \"The Influence of Leadership Styles on Employees’ Job Satisfaction in Ethiopian Public Universities\", Contemporary Management Research, Vol.13, No.3, pp. 165-176, 2017. \u0000 \u0000Permanent link to this document: \u0000http://dx.doi.org/10.7903/cmr.17668","PeriodicalId":36973,"journal":{"name":"Contemporary Management Research","volume":"13 1","pages":"165"},"PeriodicalIF":0.0,"publicationDate":"2017-09-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43478376","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Antecedents of Conspicuous Consumption in Decision-Making Process Using AHP","authors":"S. Sarathy","doi":"10.7903/CMR.17937","DOIUrl":"https://doi.org/10.7903/CMR.17937","url":null,"abstract":"The purpose of this research is to determine the antecedents that influence conspicuous consumption in the decision-making process of low-income consumers. The research methods used include a literature review, in-depth interviews, and focus groups. Four interdisciplinary antecedents that influence conspicuous consumption were identified: socio-psychological (societal hierarchy, situational occurrence); brand features (management-controlled, external factor); consumer behavior (product uniqueness, bandwagon); and marketing associates (high involvement, opinion leader). The research techniques were an analytic hierarchy process and an interview questionnaire. Opinions from 200 respondents were collected and analyzed in Mumbai, India. Marketing associates were found to be the most important antecedent, followed by socio-psychological antecedents. Based on these results, it is recommended that researchers, policy makers, and marketing directors share these insights with academic and marketing researchers. Opinion leaders also play a vital role in influencing the decision-makers in conspicuous consumption among low-income consumers. \u0000 \u0000Keywords: Conspicuous Consumption, AHP, Mumbai \u0000 \u0000To cite this document: Sanjaya Sarathy P, \"Antecedents of Conspicuous Consumption in Decision-Making Process Using AHP\", Contemporary Management Research, Vol.13, No.3, pp. 177-192, 2017. \u0000 \u0000Permanent link to this document: \u0000http://dx.doi.org/10.7903/cmr.17937","PeriodicalId":36973,"journal":{"name":"Contemporary Management Research","volume":"13 1","pages":"177-192"},"PeriodicalIF":0.0,"publicationDate":"2017-09-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43758425","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Customer Engagement Behaviour in Social Media Advertising: Antecedents and Consequences","authors":"I. Chiang, Shih-Hui Lo, Lingfei Wang","doi":"10.7903/CMR.17673","DOIUrl":"https://doi.org/10.7903/CMR.17673","url":null,"abstract":"With the rapid growth and development of social network services, companies have largely increased their advertising budgets for social media advertising. Social media advertising has attracted a great deal of attention among marketers and re-searchers. However, very few works of research have focused on social media ad-vertising and have only concentrated on measuring clicking effects. This study es-tablished a model to analyze customers’ engagement in social media advertising, the relationship among the antecedents of social media advertising engagement, the en-gagement behaviours in social media advertising, and the consequences of social media advertising. This study conducted an online survey among 502 valid Internet users. Partial least squares regression was used to analyze the relationship among the antecedents and consequences of user engagement in social media advertising. Fi-nally, based on the findings, discussions and conclusions will be provided regarding further research and practices. \u0000 \u0000Keywords: Social Media Marketing, Social Media Advertising, Customer Engage-ment Behaviour \u0000 \u0000To cite this document: I Ping Chiang, Shih Hui Lo, and Ling-Hui Wang, \"Customer Engagement Behaviour in Social Media Advertising: Antecedents and Consequences\", Contemporary Management Research, Vol.13, No.3, pp. 193-216, 2017. \u0000 \u0000Permanent link to this document: \u0000http://dx.doi.org/10.7903/cmr.17673","PeriodicalId":36973,"journal":{"name":"Contemporary Management Research","volume":"13 1","pages":"193-216"},"PeriodicalIF":0.0,"publicationDate":"2017-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46459731","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The Relationship between Corporate Social Responsibility and Employer Attractiveness in Egypt: The Moderating Effect of the Individual’s Income","authors":"N. Ibrahim","doi":"10.7903/CMR.17430","DOIUrl":"https://doi.org/10.7903/CMR.17430","url":null,"abstract":"Corporate social responsibility activities can generate many forms of competitive advantage. Employer attractiveness, among others, is one them. Simultaneously, the global talent shortage and the national labor market dynamics render talent attraction a big challenge for organizations in Egypt. The relationship between corporate social responsibility and employer attractiveness was neither tested in Egypt, nor moderated by the individual’s income. The main motivation behind this study is to close these gaps. For this purpose, the conceptual framework proposes that there is a positive relationship between corporate social responsibility and employer attractiveness, and that this relationship is moderated by the individual’s income. The study was conducted at a private university in Cairo. Masters of business administration students were surveyed using non-probability convenience sampling. Data were analyzed using one-way and two-way Analysis of Variance. Findings indicate that there is a strong positive relationship between socially responsible organizations and their attractiveness as employers. Supporting Carroll’s 1979 framework of the relative importance of corporate social responsibility dimensions, the economic responsibility has the highest effect on employer attractiveness, followed by the legal responsibility, and then the discretionary one. Results also show that the individual’s income does not moderate the relationship. These findings act as a valuable guide for human resources practitioners on how to develop an effective employer branding strategy. \u0000 \u0000Keywords: Competitive Advantage, Corporate Social Responsibility, Egypt, Employer Attractiveness, Employer Branding, Human Resources, Individual’s Income \u0000 \u0000To cite this document: Nayera Ahmed Fouad Ibrahim, \"The Relationship between Corporate Social Responsibility and Employer Attractiveness in Egypt: The Moderating Effect of the Individual’s Income\", Contemporary Management Research, Vol.13, No.2, pp. 81-106, 2017. \u0000 \u0000Permanent link to this document: \u0000http://dx.doi.org/10.7903/cmr.17430","PeriodicalId":36973,"journal":{"name":"Contemporary Management Research","volume":"13 1","pages":"81"},"PeriodicalIF":0.0,"publicationDate":"2017-08-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48965138","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Recent Development Trend of Electronic Commerce Research: 2000 to 2016","authors":"Yann-Jy Yang, Chih-Chien Wang, Chien-Chang Chen","doi":"10.7903/CMR.17824","DOIUrl":"https://doi.org/10.7903/CMR.17824","url":null,"abstract":"The current study aims to identify the recent research trend of electronic commerce research and report theoretical background used in the electronic commerce research articles. By searching the five electronic commerce research journals, including Electronic Commerce Research, Electronic Commerce Research and Applications, International Journal of Electronic Commerce, Journal of Electronic Commerce Research, and Journal of Theoretical and Applied Electronic Commerce Research listed in the Social Sciences Citation Index (SSCI) database in a seventeen years period between January 2000 and December 2016, we found 1,205 electronic commerce research articles. By analyzing these articles, the current study maps the trend and reveals the highly influence research article. The current study also reveals theories that used in the electronic commerce research articles. The results provide fundamental insights on the recent research of electronic commerce. \u0000 \u0000Keywords: Bibliometric, Literature Review, Electronic Commerce, Social Science Citation Index, SSCI \u0000 \u0000To cite this document: Yann-Jy Yang, Chih-Chien Wang, and Chien-Chang Chen, \"Recent Development Trend of Electronic Commerce Research: 2000 to 2016\", Contemporary Management Research, Vol.13, No.2, pp. 131-142, 2017. \u0000 \u0000Permanent link to this document: \u0000http://dx.doi.org/10.7903/cmr.17824","PeriodicalId":36973,"journal":{"name":"Contemporary Management Research","volume":"13 1","pages":"131"},"PeriodicalIF":0.0,"publicationDate":"2017-06-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43326363","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The Drivers of Entrepreneurial Intention: The Role of Social Capital and Overconfidence","authors":"Lin-Ju Cheng, C. Liao","doi":"10.7903/CMR.17589","DOIUrl":"https://doi.org/10.7903/CMR.17589","url":null,"abstract":"INTRODUCTIONBased on the drastic changes in the labour market, government and policy-makers worldwide are looking for ways to drive innovation and create jobs (Van Praag and Versloot, 2007). Today's unprecedented entrepreneurial boom is creating career opportunities for young people. A rising number of creative young people is eager to learn entrepreneurship (York and Venkataraman, 2010).Due to the call for more entrepreneurship and more entrepreneurial activities (York and Venkataraman, 2010), knowing the intention and willingness of people in the labour market is important. It would help us to investigate the way in which entrepreneurial ventures are created. Drawing from trait approach, early studies tried to explore how many psychological traits differentiate entrepreneurs from non-entrepreneurs (Das and Teng, 1997; Hatten and Coulter, 1997; Shaver and Scott, 1991). Afterwards, researchers began to investigate how entrepreneurs think (Wadeson, 2008). Using cognitive approaches allow us to distinguish the beliefs, values, cognitive styles and mental processes of entrepreneurs from those of non-entrepreneurs (Sa'nchez, Carballo, and Gutierrez, 2011).In a rapidly changing environment, high uncertainty makes decision-making process more complex. It is difficult to act as a rational decision maker. Kannadhasan and Nandagopal (2010) suggest that cognitive biases play an important role in decision making. This study has extended a cognitive theory in the context of new venture formation by capturing the entrepreneurs' perceptions of their overconfidence and decision to start a new venture (Keh, Foo, and Lim, 2002; Zacharakis and Shepherd, 2001).Borrowing from the theory of cognitive bias, this study observed how cognitive biases affect the decision to create a new venture (Laibson and Zeckhauser, 1998). Among many kinds of cognitive biases, this study considered overconfidence - 'a failure to recognize the limits of our knowledge' (Baron and Markman, 1999) - that has been studied widely and that is relevant to entrepreneurship (Krueger, 2005). The purpose of this study was to examine how overconfidence as a cognitive bias affects entrepreneurs' decision making.The literature on entrepreneurship has examined the relationships between biases and a range of constructs including the decision to start a venture (Franke, Von Hippel, and Schreier, 2006; Keh et al., 2002; Simon, Houghton and Aquino, 2000). Another purpose of this study was to study what factors affect overconfidence biases.Drawing upon the theory of social capital, the researchers propose that social environment interacting with individuals and organizations, drives the opportunity for discovery, evaluation, and exploitation (Corbett, 2007; De Carolis and Saparito, 2006). Social capital refers to the value embedded in the social relationships of individuals or collectives (Adler and Kwon, 2002; Payne, Moore, Griffis, and Autry, 2011). Social capital was a foundational theoretical perspectiv","PeriodicalId":36973,"journal":{"name":"Contemporary Management Research","volume":"13 1","pages":"143"},"PeriodicalIF":0.0,"publicationDate":"2017-06-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43666219","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Using Big Data and Text Analytics to Understand How Customer Experiences Posted on Yelp.com Impact the Hospitality Industry","authors":"P. Ting, Szu-Ling Chen, Hsiang Chen, W. Fang","doi":"10.7903/CMR.17730","DOIUrl":"https://doi.org/10.7903/CMR.17730","url":null,"abstract":"This study combines programming and data mining to analyze consumer reviews extracted from Yelp.com to deconstruct the hotel guest experience and examine its association with satisfaction ratings. The findings show many important factors in customer reviews that carry varying weights and find the meaningful semantic compositions inside the customer reviews. More importantly, our approach makes it possible to use big data analytics to find different perspectives on variables that might not have been studied in the hospitality literature. \u0000 \u0000Keywords: Big Data, Text Analytics, Data Mining, Social Website, Guest Experience Satisfaction, Hotel Management \u0000 \u0000To cite this document: Pei-Ju Lucy Ting, Szu-Ling Chen, Hsiang Chen, and Wen-Chang Fang, \"Using Big Data and Text Analytics to Understand How Customer Experiences Posted on Yelp.com Impact the Hospitality Industry\", Contemporary Management Research, Vol.13, No.2, pp. 107-130, 2017. \u0000 \u0000Permanent link to this document: \u0000http://dx.doi.org/10.7903/cmr.17730","PeriodicalId":36973,"journal":{"name":"Contemporary Management Research","volume":"13 1","pages":"107"},"PeriodicalIF":0.0,"publicationDate":"2017-06-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44731058","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}