Gestao e Producao最新文献_第3页

Maturity and level of knowledge management in the company: an application of Nonaka and Takeuchi model and Fuzzy Logic 公司知识管理的成熟度与水平:野中竹内模型与模糊逻辑的应用

Gestao e Producao Pub Date : 2021-05-26 DOI: 10.1590/1806-9649-2020V28E5305

Lídia Silveira Arantes, Orlando Martinelli Junior, Thales Viegas, Júlio Eduardo Rohenkoh

引用次数: 2

Work as management in an environment governed by standards: a study of situations in the steel industry 在标准管理的环境中作为管理者工作:对钢铁行业情况的研究

Gestao e Producao Pub Date : 2021-04-23 DOI: 10.1590/0104-530x5175-20

Adriana Carneiro, Mônica de Fatima Bianco, Adelson Pereira do Nascimento

{"title":"Work as management in an environment governed by standards: a study of situations in the steel industry","authors":"Adriana Carneiro, Mônica de Fatima Bianco, Adelson Pereira do Nascimento","doi":"10.1590/0104-530x5175-20","DOIUrl":"https://doi.org/10.1590/0104-530x5175-20","url":null,"abstract":"Abstract: This article aims to analyze the renormalization processes in work situations of technicians working in a testing laboratory of a steel company in Southeastern Brazil, explaining the contributions of the analytical perspective of Ergology when investigating how workers are organized to manage their activities in order to meet their production and quality goals, their personal as well as customer satisfaction, and protect themselves from work accidents. The qualitative research was carried out based on the analytical approach of Ergology, and the instruments used for data production were documentary investigation within the organization, direct observation of the activities, and semi-structured interviews with the participating workers. The data were treated using content analysis. It was found that these workers value standard operating procedures as tools to aid in the execution of their duties, but criticize them for being extensive, making consultation tiresome, and request more condensed, practical, and attractive procedures for handling. Research showed that certain unforeseen events in the process are only remedied by oneself and the other, demonstrating that the more complete a prescription is, collective experience fills any gaps, since the activity is more complex than anticipated by the standards. This study may contribute to a better understanding of situations common to the steel industry, as well as to academic progress, demarcating the importance of renormalizations not yet explored in this field of study – Ergology in the –Brazilian steel industry.","PeriodicalId":35415,"journal":{"name":"Gestao e Producao","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-04-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"67131822","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Planning the use of helicopters in the last mile distribution process in catastrophes 规划在灾难中最后一英里分配过程中使用直升机

Gestao e Producao Pub Date : 2021-01-01 DOI: 10.1590/1806-9649-2021v28e5053

Iran Rosa Xavier, R. Bandeira, Leandro de Oliveira Silva, A. Bandeira, V. E. Campos, Camila Maestrelli Leobons

引用次数: 0

Perceived quality and loyalty in service operations: a study in banking segment’s corporate person division 服务运营中的感知质量与忠诚度:基于银行部门公司人事部门的研究

Gestao e Producao Pub Date : 2021-01-01 DOI: 10.1590/1806-9649.2020V28E4934

M. Saueressig, Fabiano Larentis, Cintia Paese Giacomello

{"title":"Perceived quality and loyalty in service operations: a study in banking segment’s corporate person division","authors":"M. Saueressig, Fabiano Larentis, Cintia Paese Giacomello","doi":"10.1590/1806-9649.2020V28E4934","DOIUrl":"https://doi.org/10.1590/1806-9649.2020V28E4934","url":null,"abstract":"abstract: This study aims to verify the relationship between perceived service quality and loyalty among corporate customers of a bank located in the southern region of Brazil. Two research stages were developed, one qualitative exploratory and the other quantitative descriptive. The qualitative stage aimed to collect managers’ and customers’ perceptions about the bank services. This stage has been developed through semi-structured in-depth interviews, which provided input to improve the collection instrument applied in the quantitative stage. A survey with 48 questions was applied to 129 customers, based on SERVPERF service quality scale, Santos’ loyalty scale (2001) and questions added from qualitative stage. The qualitative stage has contributed with a proposal of scale adapted to the current context of the banking sector, corporate customers . In the quantitative stage, through multiple regression analysis, we have identified that empathy, safety and response factors, in descending order of importance, have had a greater impact on loyalty, with a power of explanation of 62%. Additionally, through ANOVA, the results allow us to conclude that means are higher among customers with a longer relationship with the bank, among customers who operate with credit and who have the bank as the main financial institution in terms of investments.","PeriodicalId":35415,"journal":{"name":"Gestao e Producao","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"67159283","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 2

Monitoring the mean with least-squares support vector data description 用最小二乘支持向量数据描述监测均值

Gestao e Producao Pub Date : 2021-01-01 DOI: 10.1590/1806-9649-2021v28e019

Edgard M. Maboudou-Tchao

{"title":"Monitoring the mean with least-squares support vector data description","authors":"Edgard M. Maboudou-Tchao","doi":"10.1590/1806-9649-2021v28e019","DOIUrl":"https://doi.org/10.1590/1806-9649-2021v28e019","url":null,"abstract":"Abstract: Multivariate control charts are essential tools in multivariate statistical process control (MSPC). “Shewhart-type” charts are control charts using rational subgroupings which are effective in the detection of large shifts. Recently, the one-class classification problem has attracted a lot of interest. Three methods are typically used to solve this type of classification problem. These methods include the k−center method, the nearest neighbor method, one-class support vector machine (OCSVM), and the support vector data description (SVDD). In industrial applications, like statistical process control (SPC), practitioners successfully used SVDD to detect anomalies or outliers in the process. In this paper, we reformulate the standard support vector data description and derive a least squares version of the method. This least-squares support vector data description (LS-SVDD) is used to design a control chart for monitoring the mean vector of processes. We compare the performance of the LS-SVDD chart with the SVDD and T2 chart using out-of-control Average Run Length (ARL) as the performance metric. The experimental results indicate that the proposed control chart has very good performance.","PeriodicalId":35415,"journal":{"name":"Gestao e Producao","volume":"47 9 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"67160000","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

Visilean® application for monitoring and control of pre-fabricated concrete panels 用于监测和控制预制混凝土板的Visilean®应用程序

Gestao e Producao Pub Date : 2021-01-01 DOI: 10.1590/1806-9649-2021v28e5800

Julia Kanai, C. Gomes, S. Bertoli, P. Fontanini

{"title":"Visilean® application for monitoring and control of pre-fabricated concrete panels","authors":"Julia Kanai, C. Gomes, S. Bertoli, P. Fontanini","doi":"10.1590/1806-9649-2021v28e5800","DOIUrl":"https://doi.org/10.1590/1806-9649-2021v28e5800","url":null,"abstract":"Abstract: Good design and construction planning are essential to ensure the quality of the final product. To do this, it is necessary to develop an integrated organizational system for production and work schedule control, just in time material delivery, job site layout planning and real-time task management. The main objective of this work is to propose a method to improve process flow planning of prefabricated concrete panels based on the software application that uses Visilean® to monitor the movement of the parts in the factory. Visilean® model was useful for the visual verification of project, production and installation processes allowing suggestions for improvements to operational procedures. Research’s contribution is to propose a method for integrated planning that favors scenarios creation to anticipate possible problems that usually occur in both production flow and information flow. In practice, the researchers created a simple interface that allows operators to visualize times, production services and their sequence in real-time. Better visualization of the processes and control has a great impact on the final product’s quality, as well as, timely delivery and improved communication between project, production and construction teams. For future research, the inclusion of the Internet of Things for process automation will be an essential complement to the model.","PeriodicalId":35415,"journal":{"name":"Gestao e Producao","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"67160308","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

Opportunistic behavior in public bidding of agricultural products in IFSULDEMINAS - Campus Inconfidentes IFSULDEMINAS农产品公开招标中的机会主义行为-校园不自信

Gestao e Producao Pub Date : 2021-01-01 DOI: 10.1590/1806-9649.2020V28E4832

Lucas Deleon Ramirio, Wagner Roberto Pereira, Juciara Nunes de Alcântara

{"title":"Opportunistic behavior in public bidding of agricultural products in IFSULDEMINAS - Campus Inconfidentes","authors":"Lucas Deleon Ramirio, Wagner Roberto Pereira, Juciara Nunes de Alcântara","doi":"10.1590/1806-9649.2020V28E4832","DOIUrl":"https://doi.org/10.1590/1806-9649.2020V28E4832","url":null,"abstract":"abstract: This study is based on the theory of transaction costs (TCT) to analyze the opportunistic behavior of suppliers in public purchases of agricultural products provided by the private sector. We argue that among the public purchasing modalities, the electronic auction, although using the principles of the reverse English auction and considered as a market structure governance driven by price, presents opportunistic behavior at the time of bidding by the seller, until the closing of the contract with the buyer. We analyzed the differences in price quotations and the closing price of 20 agricultural products purchased in electronic auction of public bidding processes in comparison to the bid prices and of references between the years 2014 to 2017 in the Federal Institute Sul de Minas - Campus Inconfidentes. The results show that there was a discount in the biddings between the years 2014 and 2017, since the repetition of bids in electronic auction forced the reduction of prices by the suppliers. However, it was possible to note opportunism by some agents, in the items in which the public agency under study did not fully specify the bidding product.","PeriodicalId":35415,"journal":{"name":"Gestao e Producao","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"67159582","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

Critical factors of pedagogical management that influence the evasion in higher education distance learning courses: a case study 影响高等教育远程教育课程规避的教学管理关键因素:个案研究

Gestao e Producao Pub Date : 2021-01-01 DOI: 10.1590/1806-9649.2020V28E4726

Márcio José Käms Senhorinha, Marco Aurélio de Oliveira, A. H. Futami, L. D. Valentina

{"title":"Critical factors of pedagogical management that influence the evasion in higher education distance learning courses: a case study","authors":"Márcio José Käms Senhorinha, Marco Aurélio de Oliveira, A. H. Futami, L. D. Valentina","doi":"10.1590/1806-9649.2020V28E4726","DOIUrl":"https://doi.org/10.1590/1806-9649.2020V28E4726","url":null,"abstract":"Abstract: Society is currently experiencing scientific, technical and social progress, requiring constant renewal with higher quality dedicated to higher education. Distance education (EAD) allows the raise of new learning forms. EAD uses new technologies and the internet to raise the population education level, creating a higher professional qualification and providing training for specialists in several areas of knowledge. Despite the existing facilities and technologies, EAD has evasion rates that are around twenty-five percent. The question that raises from this data is; what are the critical factors associated to pedagogical management that led to this high evasion rate? The objective of the research was to determine the critical factors of pedagogical management, which have an impact on the evasion in undergraduate courses in the EAD. The research place was a higher education center in the north of Santa Catarina state. The identification of the critical factors and main variables that can cause evasion makes use of a method developed for this analysis, with data confronted with the literature, considering the main authors dealing with this topic. The tool chosen for the results analysis was the statistical correlation. Among the critical factors related to pedagogical management, it is possible to mention the adaptation to distance education, and support and feedback as fundamental questions to reduce evasion.","PeriodicalId":35415,"journal":{"name":"Gestao e Producao","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"67159634","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Management for maintenance of public education 公共教育维护的管理

Gestao e Producao Pub Date : 2021-01-01 DOI: 10.1590/1806-9649.2020V28E4894

F. M. C. Ferreira, H. A. Souza

{"title":"Management for maintenance of public education","authors":"F. M. C. Ferreira, H. A. Souza","doi":"10.1590/1806-9649.2020V28E4894","DOIUrl":"https://doi.org/10.1590/1806-9649.2020V28E4894","url":null,"abstract":"abstract: Public education buildings require a plan for the conservation and maintenance of its various systems and facilities. In practice, it can be seen that there are major challenges in managing the maintenance of the Federal Universities in Minas Gerais State involving a lack of financial resources, disqualified and insufficient workforce, lack of investment in the Information Technology sector specific for this purpose, absence of a plan or program for maintenance, absence of specific actions in maintaining structured steel constructions, lack of technical staff for the preparation of inspections, reports and memorial, among others. Faced with this disturbing reality, this study aims to propose guidelines for maintenance of the buildings of public educational institutions, in order to improve the quality of maintenance of these buildings. The methodological approach adopted is the exploratory case study. An investigation of 11 public educational institutions of Minas Gerais is performed. The main contributions of the work refer to the proposition of maintenance management guidelines such as the knowledge of the buildings, the management through software and maintenance program to be used and replicated for other educational institutions of similar characteristics.","PeriodicalId":35415,"journal":{"name":"Gestao e Producao","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"67159687","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 4

A bibliometric-qualitative study about the use of System Dynamics in the areas of Project and Program Management 关于系统动力学在项目和计划管理领域的应用的文献计量学定性研究

Gestao e Producao Pub Date : 2021-01-01 DOI: 10.1590/1806-9649-2021v28e5770

L. Sales, S. Barbalho, Rodrigo Augusto

{"title":"A bibliometric-qualitative study about the use of System Dynamics in the areas of Project and Program Management","authors":"L. Sales, S. Barbalho, Rodrigo Augusto","doi":"10.1590/1806-9649-2021v28e5770","DOIUrl":"https://doi.org/10.1590/1806-9649-2021v28e5770","url":null,"abstract":"Abstract Despite the proliferation as well as great advances in the development of dynamic models applied to project management, research that applies system dynamics principles to program management does not seem to be as fertile. The objective of this paper is to obtain a more accurate vision of how the system dynamics theory is being used in the development of the program management field. The bibliometric-qualitative study confirms there is a robust use of system dynamics tools in the project management area, with a wide range of applications as well as solid results. The study, however, also shows that for programs, despite a noticeable increase regarding the interest in program management by organizations, clearly there is much less research uniting program management and system dynamics. More importantly, some dynamic models are being used to improve the performance of programs, however, few studies take into consideration the specific variables from program management. Thus, we conclude that current research on these two topics can only be viewed as fragmented and in its early stages, offering ample room for improvement.","PeriodicalId":35415,"journal":{"name":"Gestao e Producao","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"67160264","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0