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International Journal of Services Operations and Informatics最新文献

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The facilitating factors of company's service innovation performance: empirical evidence from China multi-industries 企业服务创新绩效的促进因素——来自中国多行业的经验证据
International Journal of Services Operations and Informatics Pub Date : 2017-01-16 DOI: 10.1504/IJSOI.2017.10002475
Min Li, Z. Jian, Yan Liu, Liangcai Zhang
{"title":"The facilitating factors of company's service innovation performance: empirical evidence from China multi-industries","authors":"Min Li, Z. Jian, Yan Liu, Liangcai Zhang","doi":"10.1504/IJSOI.2017.10002475","DOIUrl":"https://doi.org/10.1504/IJSOI.2017.10002475","url":null,"abstract":"Although the relationship between innovative activities and company's performance has been well studied, there are few studies to explore the internal and external factors simultaneously, especially in the Chinese context. In this research, an open innovation perspective is adopted to explore the relationships among external co-production, internal innovation orientation, business relationships and service innovation performance in the Chinese context. Through an empirical survey of 161 samples in South China, the results indicate the following: (1) internal innovation orientation can promote external co-production; (2) external co-production is an important facilitating factor of company's service innovation performance, but internal orientation has no significant effect on it and (3) business relationships with partners moderate the relations between co-production and innovation orientation. The finding enriches the theory of empirical research in service innovation in the Chinese context.","PeriodicalId":35046,"journal":{"name":"International Journal of Services Operations and Informatics","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2017-01-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45839033","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The effects of relational embeddedness on service innovation performance: network competence as a mediator 关系嵌入对服务创新绩效的影响：网络能力作为中介
International Journal of Services Operations and Informatics Pub Date : 2017-01-16 DOI: 10.1504/IJSOI.2017.10002476
Z. Jian, Mohamed Ali Osman, Lei Li
{"title":"The effects of relational embeddedness on service innovation performance: network competence as a mediator","authors":"Z. Jian, Mohamed Ali Osman, Lei Li","doi":"10.1504/IJSOI.2017.10002476","DOIUrl":"https://doi.org/10.1504/IJSOI.2017.10002476","url":null,"abstract":"Based on network theory and surveys of 243 service providing enterprises in South China, this study investigates the effects of relational embeddedness and network competence on service innovation performance respectively. The mechanisms by which network competence mediates the relationship between relational embeddedness and service innovation were also discussed. Results reveal that both relational embeddedness and network competence are positively related to service innovation performance; network competence has a fully mediating effect on the relationship between relational embeddedness and service innovation performance. This paper contributes to the service innovation literature by extending theories regarding relational embeddedness and network competence to the research field of service innovation.","PeriodicalId":35046,"journal":{"name":"International Journal of Services Operations and Informatics","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2017-01-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44432649","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
Using genetic algorithm for the evaluation of process variants 采用遗传算法对工艺变量进行评价
International Journal of Services Operations and Informatics Pub Date : 2016-11-12 DOI: 10.1504/IJSOI.2016.080086
Tim Neumann, T. Teich, Joerg Militzer, D. Kretz
{"title":"Using genetic algorithm for the evaluation of process variants","authors":"Tim Neumann, T. Teich, Joerg Militzer, D. Kretz","doi":"10.1504/IJSOI.2016.080086","DOIUrl":"https://doi.org/10.1504/IJSOI.2016.080086","url":null,"abstract":"Individual customer demands, price pressure and the probability to deliver at the required date and time are important factors for small and medium sized enterprises (SME). These companies, often in the branch of single-part or small-series production, want to be the supplier for larger companies. Decision makers in large companies have to investigate potential suppliers due to these mostly interrelated criteria. Considering different variants of manufacturing a product and the premature investigation of resources and there capacities make it possible to increase known factors during the proposal preparation. Therefore, this paper is introducing a conceptual framework for the evaluation of different process variants to manufacture a product. In this framework, we are using genetic algorithms to optimise and evaluate process variants including the necessary resources and their capacitive use in an evaluated period.","PeriodicalId":35046,"journal":{"name":"International Journal of Services Operations and Informatics","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2016-11-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1504/IJSOI.2016.080086","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"66743688","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Research on constructing urban green traffic system: the case of Shenzhen City 城市绿色交通体系建设研究——以深圳市为例
International Journal of Services Operations and Informatics Pub Date : 2016-11-12 DOI: 10.1504/IJSOI.2016.080092
M. Liu, Yu Liu
{"title":"Research on constructing urban green traffic system: the case of Shenzhen City","authors":"M. Liu, Yu Liu","doi":"10.1504/IJSOI.2016.080092","DOIUrl":"https://doi.org/10.1504/IJSOI.2016.080092","url":null,"abstract":"Traffic jam is a big problem, which influences people's normal travel, and causes environmental pollution. Green traffic can solve traffic problem effectively. By analysing the factors that affect traffic jams, the article builds cause-and-effect relation diagram and then builds stock-flow diagram. Then taking Shenzhen city as an example, make a simulation of the urban green traffic model system. The result shows that the number of private cars ownership and the increase of vehicle exhaust stock are important driving factors of traffic congestion and environmental pollution. By influencing the total of the private cars ownership, auto purchase limit policy, restrictions and congestion pricing policy control motor vehicle trips, reduce vehicle emissions, and balance automobile exhaust gas pollution problem. At the same time, adopt new energy vehicle subsidy policy to advocate the residents to buy new energy vehicles and improve public transport infrastructure to advocate people to take public traffic vehicle.","PeriodicalId":35046,"journal":{"name":"International Journal of Services Operations and Informatics","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2016-11-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1504/IJSOI.2016.080092","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"66743769","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
An empirical investigation of the older adults' continuance intention towards SNSs 老年人社交网络延续意愿的实证研究
International Journal of Services Operations and Informatics Pub Date : 2016-11-12 DOI: 10.1504/IJSOI.2016.10001007
Wei Liu
{"title":"An empirical investigation of the older adults' continuance intention towards SNSs","authors":"Wei Liu","doi":"10.1504/IJSOI.2016.10001007","DOIUrl":"https://doi.org/10.1504/IJSOI.2016.10001007","url":null,"abstract":"Although Social Network Services (SNSs) continuance usage has recently emerged as an important issue in information systems adaption, the research into older adults' continuance intention towards SNS is still very low, and the acceptance-discontinuance anomaly phenomenon (i.e. users discontinue using e-learning after initially accepting it) is a common occurrence. This study joins the perceived risk and perceived enjoyment to our prior research model which integrated the Expectation-Confirmation Model (ECM), the Technology Acceptance Model (TAM) and the Theory of Planned Behaviour (TPB) to hypothesise a theoretical model to explain and predict the older adults' intentions to continue using SNSs. The hypothesised model is validated empirically using a sample collected from 320 older adults who had prior experience with SNSs and was tested against the proposed research model using structure equation modelling. The results demonstrate that satisfaction has the most significant effect on older adults' continuance intention, followed by perceived usefulness, perceived risk, subject norm and perceived behavioural control. The results of these findings for SNSs practitioners are discussed at the end of this work.","PeriodicalId":35046,"journal":{"name":"International Journal of Services Operations and Informatics","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2016-11-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"66744167","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
Dynamic control policy for the discrete-time queue 离散时间队列的动态控制策略
International Journal of Services Operations and Informatics Pub Date : 2016-11-12 DOI: 10.1504/IJSOI.2016.080074
Tsung-Yin Wang, Fu-Min Chang
{"title":"Dynamic control policy for the discrete-time queue","authors":"Tsung-Yin Wang, Fu-Min Chang","doi":"10.1504/IJSOI.2016.080074","DOIUrl":"https://doi.org/10.1504/IJSOI.2016.080074","url":null,"abstract":"In queueing system, when the server is idle, one of control policy for determining the timing of server activated is when a fixed number N of customers accumulates for service in the system. However, on some practical situations such as watching video file online, the threshold value N may vary depending on different situations. For such situation, this paper studies a random N-policy Geo/G/1 queue, where N is determined as each new cycle begins. We derive some system characteristics, such as system size, idle period, busy period and sojourn time, by using the probability generating function and supplementary variable technique. We also prove that the system size of a continuous-time random N-policy M/G/1 queue can be approximated by the presented discrete-time model.","PeriodicalId":35046,"journal":{"name":"International Journal of Services Operations and Informatics","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2016-11-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1504/IJSOI.2016.080074","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"66743639","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Deceptive reviews detection of industrial product 工业产品的欺骗性审查检测
International Journal of Services Operations and Informatics Pub Date : 2016-11-12 DOI: 10.1504/IJSOI.2016.10001006
Song Deng
{"title":"Deceptive reviews detection of industrial product","authors":"Song Deng","doi":"10.1504/IJSOI.2016.10001006","DOIUrl":"https://doi.org/10.1504/IJSOI.2016.10001006","url":null,"abstract":"Deceptive reviews of products can greatly swing the customer's purchasing decisions. We propose a new method to decrease the influence of deceptive reviews on industrial products by improving the precision of detecting these reviews. The method recognises the deceptive reviews based on the posters' behaviours and the reviews' content. It firstly builds a recognition model of the 'water army' according to the review's quantity, frequency and length, and then builds the content model with five reviews' content features, i.e. the length, the degree of professionalism, the emotional density, the format and the emotional imbalance, and finally detects the deceptive reviews of industrial products by combining an unsupervised clustering algorithm based on F statistics and a feature degree. Our method achieves better results than existing ones according to tests on industrial products of automobiles, mobile phones and computers. Its precision is better than that of identification methods based only on content feature clustering.","PeriodicalId":35046,"journal":{"name":"International Journal of Services Operations and Informatics","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2016-11-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"66744045","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 3
Dynamic parallel machine scheduling with random breakdowns using the learning agent 基于学习代理的随机故障动态并行机器调度
International Journal of Services Operations and Informatics Pub Date : 2016-11-12 DOI: 10.1504/IJSOI.2016.10001001
Biao Yuan, Zhibin Jiang, Lei Wang
{"title":"Dynamic parallel machine scheduling with random breakdowns using the learning agent","authors":"Biao Yuan, Zhibin Jiang, Lei Wang","doi":"10.1504/IJSOI.2016.10001001","DOIUrl":"https://doi.org/10.1504/IJSOI.2016.10001001","url":null,"abstract":"Agent technology has been widely applied in the manufacturing process due to its flexibility, autonomy, and scalability. In this paper, the learning agent is proposed to solve a dynamic parallel machine scheduling problem which considers random breakdowns. The duty of the agent, which is based on the Q-learning algorithm, is to dynamically assign arriving jobs to idle machines according to the current state of its environment. A state-action table involving machine breakdowns is constructed to define the state of the agent's environment. Three rules, including SPT (Shortest Processing Time), EDD (Earliest Due Date) and FCFS (First Come First Served), are used as actions of the agent, and the e-greedy policy is adopted by the agent to select an action. In the simulation experiment, two different objectives, including minimising the maximum lateness and minimising the percentage of tardy jobs, are utilised to validate the ability of the learning agent. The results demonstrate that the proposed agent is suitable for the complex parallel machine environment.","PeriodicalId":35046,"journal":{"name":"International Journal of Services Operations and Informatics","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2016-11-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"66743976","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 4
Some efficient simulation budget allocation rules for simulation optimisation problems 仿真优化问题的一些有效的仿真预算分配规则
International Journal of Services Operations and Informatics Pub Date : 2013-01-01 DOI: 10.1504/IJSOI.2013.059353
L. Lee, Chun-Hung Chen, E. P. Chew, Si Zhang, Juxin Li, N. A. Pujowidianto
{"title":"Some efficient simulation budget allocation rules for simulation optimisation problems","authors":"L. Lee, Chun-Hung Chen, E. P. Chew, Si Zhang, Juxin Li, N. A. Pujowidianto","doi":"10.1504/IJSOI.2013.059353","DOIUrl":"https://doi.org/10.1504/IJSOI.2013.059353","url":null,"abstract":"In service industry, various decisions need to be made to design these service systems or improve their performances. In the face of complex systems and many choices, simulation is used to estimate the performance measures of each alternative when analytical expression is too complex or even unavailable. As multiple replications are required for each design, there is a need to efficiently allocate the simulation budget. The Optimal Computing Budget Allocation (OCBA) is an approach that intelligently allocates simulation budget for maximising the desired selection quality in finding the best alternative(s) and has demonstrated its ability in significantly enhancing simulation efficiency. In this paper, we present three latest developments on OCBA for the optimal subset selection, constrained optimisation, and multiobjective optimisation problems. The models, the corresponding asymptotically optimal allocation rules, are provided together with numerical results showing their efficiency. The proposed rules are also further discussed from the large deviations perspective.","PeriodicalId":35046,"journal":{"name":"International Journal of Services Operations and Informatics","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2013-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1504/IJSOI.2013.059353","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"66743525","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 3
A discrete simulation model for incorporating RFID technology into the Brazilian postal service 将RFID技术纳入巴西邮政服务的离散仿真模型
International Journal of Services Operations and Informatics Pub Date : 2013-01-01 DOI: 10.1504/IJSOI.2013.059377
Jair Jairo Joris, X. L. Travassos, P. Figueiredo
{"title":"A discrete simulation model for incorporating RFID technology into the Brazilian postal service","authors":"Jair Jairo Joris, X. L. Travassos, P. Figueiredo","doi":"10.1504/IJSOI.2013.059377","DOIUrl":"https://doi.org/10.1504/IJSOI.2013.059377","url":null,"abstract":"The market of logistic operators in the segment of parcel delivery in Brazil has grown considerably in the last few years. This growth is caused mainly by e-commerce transactions. Companies that excel in this business offer services that enable traceability of objects and near real-time availability of information to customers. This research aims to study the current process for receiving and handling mail pouches at the Brazilian Postal Service (ECT), with the objective of verifying the technical viability using RFID – Radio Frequency Identification technology. Discrete simulation analysis is used for this purpose. It was found that ECT currently does not offer full traceability of its products. The applicability of RFID technology is determined. Based on the results of the simulations, advantages of the use of RFID tags are discussed.","PeriodicalId":35046,"journal":{"name":"International Journal of Services Operations and Informatics","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2013-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1504/IJSOI.2013.059377","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"66743591","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
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