汽车服务中心绩效提升动因的解释结构建模

Q3 Business, Management and Accounting

International Journal of Services Operations and Informatics Pub Date : 2010-11-22 DOI:10.1504/IJSOI.2010.037003

Rishu Sharma, S. Garg

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引用次数: 20

摘要

当前全球经济中服务业的增长是人类历史上前所未有的。即使是大型制造企业，其来自服务的收入比例也发生了巨大变化。汽车行业日益增长的活力、市场的扩大、供应商战略地位的变化、新规则的出台和互联网的普及对制造商的售后配置产生了很大的影响。针对汽车服务中心的复杂性，建立了影响汽车服务中心性能的变量模型，研究了各变量之间的相互关系。本研究以解释结构建模(ISM)为工具，建立了结构关系模型。使用MICMAC分析也可以找到驱动因素。本研究为产品服务系统设计提供了创新的商业模式。本研究将有助于企业管理人员制定改善企业绩效的政策。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Interpretive structural modelling of enablers for improving the performance of automobile service centre

The current growth of the service sector in global economies is unparalleled in human history. Even large manufacturing firms are seeing dramatic shifts in percent revenue derived from services. The growing dynamism of the automotive sector, the enlargement of markets, the changes in the strategic position of suppliers, the introduction of new rules and the diffusion of the internet have great impact on manufacturer's after sales configuration. Considering the complexities in Automobile Service Centre (ASC), a model is developed for the variables affecting the performance of ASC and studies the interrelationship among the variables. Interpretive Structural Modelling (ISM) is used as tool for the present study and structural relationship model has been developed. Driving elements are also found using MICMAC analysis. The present research provides innovative business models for product service system design. The study will help the managers of ASC in developing the policies for improvement in performance of ASC.

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来源期刊

International Journal of Services Operations and Informatics Business, Management and Accounting-Management Information Systems

CiteScore

1.60

自引率

0.00%

发文量

期刊介绍： The advances in distributed computing and networks make it possible to link people, heterogeneous service providers and physically isolated services efficiently and cost-effectively. As the economic dynamics and the complexity of service operations continue to increase, it becomes a critical challenge to leverage information technology in achieving world-class quality and productivity in the production and delivery of physical goods and services. The IJSOI, a fully refereed journal, provides the primary forum for both academic and industry researchers and practitioners to propose and foster discussion on state-of-the-art research and development in the areas of service operations and the role of informatics towards improving their efficiency and competitiveness.