An ontology-based approach to product extension services modelling in servitisation

Q3 Business, Management and Accounting

International Journal of Services Operations and Informatics Pub Date : 2010-11-22 DOI:10.1504/IJSOI.2010.037004

Jin Shen, Liya Wang, Yiwen Sun

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引用次数: 6

Abstract

Manufacturers are undergoing a transition from being product-focused to service-based. Product Extension Services (PESs) are essential ingredients in various servitisation strategies. As the business of PESs grows quickly, it is imperative to develop a formal conceptual model. Thereby, this paper investigates an ontology-based approach for representing information and semantic knowledge of intangible PESs. A general knowledge representation scheme, called PESO, is hierarchically developed. At the lower level, a meta-ontology is defined where agreed terms and vocabulary are explained explicitly. The concepts and relations in the ontology are elicited from empirical research. The process ontology in OWL-S is reused by using ontology import mechanism. A precise and formal representation based on OWL is also provided. The resulting PESO provides a common semantic foundation for meaningful representation and knowledge exchange across multi-disciplinary teams and heterogeneous systems. A specific PES called 'Building Solution' is finally illustrated to demonstrate the potential of PESO.

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服务化中基于本体的产品扩展服务建模方法

制造商正在经历从以产品为中心向以服务为基础的转变。产品延伸服务(PESs)是各种服务化战略的重要组成部分。随着PESs业务的快速发展，开发正式的概念模型势在必行。因此，本文研究了一种基于本体的无形信息系统的信息和语义知识表示方法。一个通用的知识表示方案，称为PESO，是分层开发的。在较低的层次上，定义了元本体，其中明确地解释了商定的术语和词汇。本体中的概念和关系是从实证研究中得出的。通过使用本体导入机制，实现了OWL-S中流程本体的重用。给出了一种基于OWL的精确形式化表示。由此产生的PESO为跨多学科团队和异构系统的有意义表示和知识交换提供了一个共同的语义基础。最后阐述了一个名为“建筑解决方案”的具体PESO，以展示PESO的潜力。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

International Journal of Services Operations and Informatics Business, Management and Accounting-Management Information Systems

CiteScore

1.60

自引率

0.00%

发文量

期刊介绍： The advances in distributed computing and networks make it possible to link people, heterogeneous service providers and physically isolated services efficiently and cost-effectively. As the economic dynamics and the complexity of service operations continue to increase, it becomes a critical challenge to leverage information technology in achieving world-class quality and productivity in the production and delivery of physical goods and services. The IJSOI, a fully refereed journal, provides the primary forum for both academic and industry researchers and practitioners to propose and foster discussion on state-of-the-art research and development in the areas of service operations and the role of informatics towards improving their efficiency and competitiveness.