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Does training and development affect employee retention in the hotel industry?: The mediator role of organizational commitment 培训和发展是否影响酒店行业的员工保留?:组织承诺的中介作用
Menadzment u hotelijerstvu i turizmu Pub Date : 1900-01-01 DOI: 10.5937/menhottur2301051m
M. Mirić, Marko Slavković
{"title":"Does training and development affect employee retention in the hotel industry?: The mediator role of organizational commitment","authors":"M. Mirić, Marko Slavković","doi":"10.5937/menhottur2301051m","DOIUrl":"https://doi.org/10.5937/menhottur2301051m","url":null,"abstract":"The capacity of hotel companies to attract and keep qualified human resources is a critical factor influencing their long-term success. This study aims to verify the effects of training and development on staff retention in hotels located in the Republic of Serbia and to determine if a high degree of organizational commitment alters the strength of the link between these constructs. Descriptive and correlational analysis, ANOVA, T-test, and the regression model for testing mediation effects were applied to a sample of 97 hotel employees. The obtained results confirmed the statistical significance of the association between training and development and employee retention, along with the mediating role of their commitment in this relationship. The study's theoretical contribution enhances knowledge of the intricate connection between training and development, employee commitment, and staff retention. Additionally, the results support hotel management in reinventing the approach for controlling employees' work attitudes through a number of pragmatic implications.","PeriodicalId":346830,"journal":{"name":"Menadzment u hotelijerstvu i turizmu","volume":"12 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114536049","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The quality of hotel service as a factor of achieving loyalty among visitors 酒店的服务质量是获得游客忠诚度的一个因素
Menadzment u hotelijerstvu i turizmu Pub Date : 1900-01-01 DOI: 10.5937/menhottur2301067g
T. Gajić, Dragan Vukolić, M. Zrnić, L. Dávid
{"title":"The quality of hotel service as a factor of achieving loyalty among visitors","authors":"T. Gajić, Dragan Vukolić, M. Zrnić, L. Dávid","doi":"10.5937/menhottur2301067g","DOIUrl":"https://doi.org/10.5937/menhottur2301067g","url":null,"abstract":"The quality of service, as well as the impact of hotel business on achieving loyalty among hotel visitors, has always been a topic of research in the world. The aim of this research was to determine the level of service quality achieved in hotels at Mount Zlatibor, as well as whether quality factors influence the creation of loyalty among hotel visitors. The results of multiple regression analysis showed an evident influence of both tangible and intangible quality factors on loyalty. However, a slightly greater degree of influence of intangible factor was noted. Research can have theoretical and practical importance, as a complement to existing research, as well as for creating a hotel's business strategy.","PeriodicalId":346830,"journal":{"name":"Menadzment u hotelijerstvu i turizmu","volume":"89 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127190361","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The effects of organizational factors on work outcomes: The role of employee resilience in hospitality kitchens 组织因素对工作结果的影响:员工弹性在酒店厨房中的作用
Menadzment u hotelijerstvu i turizmu Pub Date : 1900-01-01 DOI: 10.5937/menhottur2202071j
Marija Jakubiv, Mladen Pršić, Miloš Ćirić
{"title":"The effects of organizational factors on work outcomes: The role of employee resilience in hospitality kitchens","authors":"Marija Jakubiv, Mladen Pršić, Miloš Ćirić","doi":"10.5937/menhottur2202071j","DOIUrl":"https://doi.org/10.5937/menhottur2202071j","url":null,"abstract":"This paper aims to examine the role of relationships between organizational factors, employee resilience and work outcomes, in order to test the mediatory role of employees in hospitality kitchens in Serbia. The paper represents a quantitative study; the research was conducted through a questionnaire which served as a means for collecting reliable data. The data were obtained from 182 respondents employed in hospitality kitchens in Serbia. The results of this research have shown that resilience has a mediatory role between organizational factors and work outcomes. This paper deals with an important research subject, which is currently not given enough attention, which is indicated by the fact that this type of research has not yet been conducted in hospitality kitchens.","PeriodicalId":346830,"journal":{"name":"Menadzment u hotelijerstvu i turizmu","volume":"62 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131225840","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
Rural tourism as a driver of the economic and rural development in the Republic of Serbia 乡村旅游作为塞尔维亚共和国经济和农村发展的驱动力
Menadzment u hotelijerstvu i turizmu Pub Date : 1900-01-01 DOI: 10.5937/menhottur2201079d
Miloš Dimitrijević, L. Ristić, N. Bošković
{"title":"Rural tourism as a driver of the economic and rural development in the Republic of Serbia","authors":"Miloš Dimitrijević, L. Ristić, N. Bošković","doi":"10.5937/menhottur2201079d","DOIUrl":"https://doi.org/10.5937/menhottur2201079d","url":null,"abstract":"Rural tourism supports the linking of the economic, social and environmental development elements, while boosting employment and stepping up rural development This paper aims to assess the importance of rural tourism in terms of the economic and rural development in the Republic of Serbia. The Kruskal-Wallis test was used to compare the values referring to the number of registered tourist arrivals and overnight stays per region. According to the research findings, the region of Šumadija and Western Serbia has the largest number of rural households and also records the highest number of tourist arrivals and overnight stays. In developed countries, the tourism industry strongly supports the agricultural sector by creating new jobs and contributing to the overall economic development, however, the situation is quite different in Serbia. Furthermore, considering the EU, where the rural areas cover a large part of the overall territory, it is exactly the rural areas that account for a significant number of overnight stays and accommodation facilities.","PeriodicalId":346830,"journal":{"name":"Menadzment u hotelijerstvu i turizmu","volume":"183 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128181577","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
How do residents assess the social impact of tourism? 居民如何评估旅游业的社会影响?
Menadzment u hotelijerstvu i turizmu Pub Date : 1900-01-01 DOI: 10.5937/menhottur2101103m
Srđan Milošević, D. Perić, Iva Škrbić
{"title":"How do residents assess the social impact of tourism?","authors":"Srđan Milošević, D. Perić, Iva Škrbić","doi":"10.5937/menhottur2101103m","DOIUrl":"https://doi.org/10.5937/menhottur2101103m","url":null,"abstract":"Tourism plays an important role in the economic and cultural development of society, producing many positive and negative effects. This study aimed to (a) assess the impact of tourism on modern life in Montenegro based on the attitudes of residents and (b) standardize instrument (questionnaire) for assessing these impacts. The sample formed by 521 adults from three different tourist regions (coastal, continental, mountainous). The questionnaire has high validity and reliability. Two components (two independent scales) have been extracted - the negative and positive social impact of tourism. It was found that the increase in positive impacts is followed by an increase in negative effects too. Type of the region, level of municipal development and engagement of respondents in tourism influence significantly the differences between attitudes of examinees. Those who live by tourism most respect its importance for local development.","PeriodicalId":346830,"journal":{"name":"Menadzment u hotelijerstvu i turizmu","volume":"44 3","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131751617","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 3
Loyalty program value: Give me more or treat me better? 忠诚计划价值:给我更多还是对我更好?
Menadzment u hotelijerstvu i turizmu Pub Date : 1900-01-01 DOI: 10.5937/menhottur2102011k
P. Kwiatek, Vladimir Dženopoljac, Abdul Rauf
{"title":"Loyalty program value: Give me more or treat me better?","authors":"P. Kwiatek, Vladimir Dženopoljac, Abdul Rauf","doi":"10.5937/menhottur2102011k","DOIUrl":"https://doi.org/10.5937/menhottur2102011k","url":null,"abstract":"Customer loyalty programs are frequently used by companies to establish and improve relationships with customers by providing them with rewards. Loyalty programs investigated in the literature focus mainly on tangible rewards and economic benefits offered to the customers. However, some research done on intangible rewards of loyalty programs suggest that they can be superior to tangible benefits in affecting customer loyalty. Previous research drew conclusions in industry-specific settings. The aim of the paper is to assess the impact of tangible and intangible benefits on customer loyalty using an on-line customer panel representing different industries. The data collected from over 300 customers is subjected to CFA/SEM analysis in R environment. The main contribution of the present study is that it represents the first attempt (to the best of authors\" knowledge) to capture loyalty programs\" tangible and intangible value in an Arab cultural context, given the fact the focus was on the participants from the United Arab Emirates. Several important dimensions of LP programs in an Arab country are revealed. Firstly, the study confirmed that social value of a loyalty program significantly impacts customer loyalty. In addition, it was confirmed that the flexibility of a loyalty program increased customer loyalty. Ultimately, it was established that customers value intangible benefits more than the tangible ones.","PeriodicalId":346830,"journal":{"name":"Menadzment u hotelijerstvu i turizmu","volume":"14 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"117030382","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 4
Key cultural-historical determinants of tourism improvements of the Municipality of Bač 巴涅茨市旅游改善的关键文化历史决定因素
Menadzment u hotelijerstvu i turizmu Pub Date : 1900-01-01 DOI: 10.5937/menhottur2301177s
Branislav Sančanin, Aleksandra Penjišević, Katarina Stojanović
{"title":"Key cultural-historical determinants of tourism improvements of the Municipality of Bač","authors":"Branislav Sančanin, Aleksandra Penjišević, Katarina Stojanović","doi":"10.5937/menhottur2301177s","DOIUrl":"https://doi.org/10.5937/menhottur2301177s","url":null,"abstract":"The Municipality of Bač is a true treasure trove of authentic tourist attractions due to its turbulent centuries-old past with preserved heritage. That is why the topic of this paper is the cultural and historical factors important for tourism development in the Municipality of Bač. The paper aims to point out the current situation, but it also wants to identify the development potentials of the Municipality of Bač. The process of valuing the heritage of the Bač Fortress, the Bodjani Monastery, the Franciscan Monastery, and the Turkish Bath is based on scientific, cultural, educational, and touristic values. For the purposes of work from August 23 to September 30, 2022, a survey was conducted on a sample of 115 respondents from Bač - the seat of the municipality of the same name, as well as in other settlements of this municipality. The total cultural and touristic value of the authentic heritage exceeds the other average values at the location, while the scientific value is the lowest compared to all the other. Due to the devastation of the Turkish bath, the overall educational function is not satisfactory.","PeriodicalId":346830,"journal":{"name":"Menadzment u hotelijerstvu i turizmu","volume":"96 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"117204260","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The determinants of the usefulness of online reviews in the tourist offer selection 在线评论在旅游优惠选择中有用性的决定因素
Menadzment u hotelijerstvu i turizmu Pub Date : 1900-01-01 DOI: 10.5937/menhottur2202025s
Katarina Sofronijević, Milan Kocic
{"title":"The determinants of the usefulness of online reviews in the tourist offer selection","authors":"Katarina Sofronijević, Milan Kocic","doi":"10.5937/menhottur2202025s","DOIUrl":"https://doi.org/10.5937/menhottur2202025s","url":null,"abstract":"The dynamics of the development of tourism sector is reflected, among other things, in the fact that an increasing number of tourists choose an offer based on online reviews. Although it is true that due to the intensive development of communication via the Internet, online reviews are one of the dominant sources of information, their level of perceived usefulness may differ. The aim of the research is to examine the extent to which textual comments, photos and ratings of tourist offers determine the usefulness of online reviews. In order to analyze the results, we used exploratory factor analysis. Moreover, by using regression analysis, it was confirmed that usefulness affects the level of trust in online reviews, as well as that trust has implications for the intention to purchase a tourist offer. Finally, we came to conclusions that may have numerous implications for the decisions of marketing managers in the field of tourism.","PeriodicalId":346830,"journal":{"name":"Menadzment u hotelijerstvu i turizmu","volume":"181 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114312245","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
Dark tourism in Serbia: Case study of the Kragujevački oktobar Memorial Park 塞尔维亚的黑暗旅游:以kragujeva<e:1> ki oktobar纪念公园为例
Menadzment u hotelijerstvu i turizmu Pub Date : 1900-01-01 DOI: 10.5937/menhottur2301127m
Radovan Miletić, Danijela Pantović, Linda Veliverronena
{"title":"Dark tourism in Serbia: Case study of the Kragujevački oktobar Memorial Park","authors":"Radovan Miletić, Danijela Pantović, Linda Veliverronena","doi":"10.5937/menhottur2301127m","DOIUrl":"https://doi.org/10.5937/menhottur2301127m","url":null,"abstract":"The study presented in the paper employs the benefit-based approach to analyse the potentials of dark tourism as a context which outlines cultural tourism within a broader framework of contemporary tourism development. The focus of the research is the Kragujevački oktobar Memorial Park, which is one of the most infamous dark tourism spots in Serbia - well known among its residents as well as the Balkan region. The research looks into the travellers' reasons for visiting the sight, their on-site experiences and benefits gained. The results of the study highlight the identified motivation and reasons for visiting the Memorial Park, as well as provide a comprehensive overview of the ways the visitors are affected.","PeriodicalId":346830,"journal":{"name":"Menadzment u hotelijerstvu i turizmu","volume":"110 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125265802","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Benefits from adopting technologies for the hotel's supply chain management 从采用酒店供应链管理技术中获益
Menadzment u hotelijerstvu i turizmu Pub Date : 1900-01-01 DOI: 10.5937/menhottur2202091m
V. Milovanović, K. Chong, M. Paunović
{"title":"Benefits from adopting technologies for the hotel's supply chain management","authors":"V. Milovanović, K. Chong, M. Paunović","doi":"10.5937/menhottur2202091m","DOIUrl":"https://doi.org/10.5937/menhottur2202091m","url":null,"abstract":"Information and communication technologies (ICTs) have a significant role in contemporary business activities, helping companies to improve quality, efficiency, flexibility and learning capacity, to reduce costs, and finally, to achieve competitive advantage. The aim of this paper is to examine the extent of implementation, as well as the benefits of ICTs used for the hotel supply chain management (SCM). A survey has been conducted involving 40 hotels in Serbia categorized as four- and five-star. The results reveal modest to scanty adoption of SCM-related ICTs among hotels in Serbia. Hotel managers find ICTs they use as very beneficial regarding: (1) more efficient and faster guest attraction, (2) more efficient communication with suppliers, (3) increased speed, (4) increased flexibility, (5) reduced costs and (6) improved guest services. It was also found that the size and affiliation of hotels do not impact the benefits, while the category is positively associated with benefits from using the SCM technologies.","PeriodicalId":346830,"journal":{"name":"Menadzment u hotelijerstvu i turizmu","volume":"22 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132460909","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
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