Menadzment u hotelijerstvu i turizmu最新文献

Business intelligence and open data: The possibilities for the derivation of valuable information in tourism domain 商业智能与开放数据:旅游领域有价值信息获取的可能性

Menadzment u hotelijerstvu i turizmu Pub Date : 2020-12-16 DOI: 10.5937/menhottur2002113b

M. Blagojevic, M. Papic, Dušan Garabinović

引用次数: 3

QFD method application in the process of hotel service quality improvement QFD方法在酒店服务质量改进过程中的应用

Menadzment u hotelijerstvu i turizmu Pub Date : 2019-12-24 DOI: 10.5937/menhottur1902057m

Sandra Milunović-Koprivica, Cariša Bešić, Olga Ristić

引用次数: 2

Assessing the relationship between brand message and guests' choice in the Sarova hotel chain in Nairobi 评估内罗毕Sarova连锁酒店品牌信息与客人选择之间的关系

Menadzment u hotelijerstvu i turizmu Pub Date : 2019-12-24 DOI: 10.5937/MENHOTTUR1902039Z

Mwalimu Zipporah, S. Macharia, J. Kibe

{"title":"Assessing the relationship between brand message and guests' choice in the Sarova hotel chain in Nairobi","authors":"Mwalimu Zipporah, S. Macharia, J. Kibe","doi":"10.5937/MENHOTTUR1902039Z","DOIUrl":"https://doi.org/10.5937/MENHOTTUR1902039Z","url":null,"abstract":"Hotels and restaurants in Kenya aim to distinguish their brand image and differentiate their product or service from competitors by implementing particular brand approaches. The effectiveness of hotel branding among the Sarova hotels in Kenya is key to competiveness of the hotel business according to the previous findings which announced that the Sarova Hotel had vibrant clientele from both local and international markets. Effective branding has persisted during the years and still attracts visitors. The objective of the study was to assess the relationship between brand message and guests’ choice in the Sarova hotel chain in Nairobi. The target population were the guests residing at the Sarova group of hotels in Nairobi for one week on leisure vacation. Out of 380 guests living in the hotels, the sample size was 191 guests. Descriptive and inferential statistics were used to analyze the data. Findings reveal that a successful brand messaging strategy for the Sarova hotel chain in Nairobi perceives the design of a coherent communication strategy in the process of destination brand management as one of critical forces of its competitiveness.","PeriodicalId":346830,"journal":{"name":"Menadzment u hotelijerstvu i turizmu","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-12-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130791827","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Online accommodation booking habits and attitudes of Serbian travelers 塞尔维亚旅行者的在线住宿预订习惯和态度

Menadzment u hotelijerstvu i turizmu Pub Date : 2019-12-24 DOI: 10.5937/menhottur1902011k

Zoran Kalinić, M. Novaković

{"title":"Online accommodation booking habits and attitudes of Serbian travelers","authors":"Zoran Kalinić, M. Novaković","doi":"10.5937/menhottur1902011k","DOIUrl":"https://doi.org/10.5937/menhottur1902011k","url":null,"abstract":"The Internet and its services nowadays have significant influence on the organization of our travel arrangements, starting from information gathering to final booking and payment and they are the major distribution channel for travel services and products. The focus of the paper is on digital accommodation platforms, which enable users to search, explore, compare, book and pay online for accommodation all over the world. The study presents habits and attitudes of Serbian consumers to digital travel purchases, particularly accommodation booking. First, the most significant models of online booking systems, such as hotel websites, online tourist agencies and dedicated accommodation booking platforms are presented and compared. The analysis of the habits of Serbian travelers showed that they very often use various websites and online platforms to book their travels, but also that they prefer well-established international platforms, such as Booking.com and Airbnb. They also use online booking more when staying abroad than for domestic stays, and usually book shorter and cheaper travels and stays. As a key advantages of online booking systems, respondents stated wider variety of the offer and time and money savings.","PeriodicalId":346830,"journal":{"name":"Menadzment u hotelijerstvu i turizmu","volume":"20 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-12-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129586243","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 2

Online booking versus travel agents: Perspective of young tourists in Serbia 在线预订与旅行社:塞尔维亚年轻游客的视角

Menadzment u hotelijerstvu i turizmu Pub Date : 2019-12-24 DOI: 10.5937/menhottur1902105s

Marijana Seočanac, V. Kraguljac, D. Milasinovic

引用次数: 2

Bankruptcy forecasting of hotel companies in the Republic of Serbia using Altman's Z-score model 利用Altman的Z-score模型预测塞尔维亚共和国酒店公司的破产

Menadzment u hotelijerstvu i turizmu Pub Date : 2019-12-24 DOI: 10.5937/menhottur1902087m

M. Milašinović, Snežana Knežević, Aleksandra Mitrović

引用次数: 10

Ranking tourism market performance in EMU countries: Results of PROMETHEE - GAIA approach 欧洲经济联盟国家旅游市场表现排名:PROMETHEE - GAIA方法的结果

Menadzment u hotelijerstvu i turizmu Pub Date : 2019-12-24 DOI: 10.5937/menhottur1902067d

Danijela Durkaliċ, Srđan Furtula, K. Borisavljević

{"title":"Ranking tourism market performance in EMU countries: Results of PROMETHEE - GAIA approach","authors":"Danijela Durkaliċ, Srđan Furtula, K. Borisavljević","doi":"10.5937/menhottur1902067d","DOIUrl":"https://doi.org/10.5937/menhottur1902067d","url":null,"abstract":"Using data from 19 countries of the European Monetary Union (EMU), this paper examines the nature of tourism performance and the ranking of countries according to given parameters in tourism in the period 2012-2017. As tourism cannot be analyzed as an isolated scientific discipline, it is necessary to use a multidimensional and multicriteria approach when studying and researching this field. For this reason, this paper implements a simple methodology for measuring tourism performance in EMU countries using the multicriteria PROMETHEE – GAIA decision model. The paper will, through the analysis of 8 parameters important for the development and evaluation of the tourism industries (number of foreign tourists, number of domestic tourists, quantity of hotel accommodation, cost of living, air pollution, population density, length of railway and number of airports), rank the mentioned countries and provide a deeper analysis of individual parameters. For the entire period of observing and reviewing the performance of the tourism industry, the results of the paper will outline the performance evaluation as well as policy recommendations and conclusions for further consideration and analysis.","PeriodicalId":346830,"journal":{"name":"Menadzment u hotelijerstvu i turizmu","volume":"4 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-12-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115401546","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 11

The importance of training in contemporary organizations 培训在当代组织中的重要性

Menadzment u hotelijerstvu i turizmu Pub Date : 2019-12-24 DOI: 10.5937/menhottur1902115s

Ana Slavković, V. Slavkovic

{"title":"The importance of training in contemporary organizations","authors":"Ana Slavković, V. Slavkovic","doi":"10.5937/menhottur1902115s","DOIUrl":"https://doi.org/10.5937/menhottur1902115s","url":null,"abstract":"This paper describes the concepts of training and career development for employees, level of knowledge of workers, the profit that some companies had from continuous training, and the way in which an organizational psychologist, with the support of management, assesses the need of employees for a particular type of training, according to the method, place and way of work performance. According to the researches, there is a positive correlation between the competencies of each individual employee and the long term growth of productivity of organizations. Learning and development of employees can be a powerful recruitment and retention tool, because investment in employees development demonstrates that the organization values its people, improves their career, makes them more successful at work, and also makes the organization more profitable. The legal norms regulate the professional development of employees, as well as the obligations of the employer who deal with this issue. According to article 49 of the Labor Law, the employer is obliged to provide the employee with education and training, if it is required by the needs of the work process and the introduction of a new way of work organization. The methodology is based on desk research and case study.","PeriodicalId":346830,"journal":{"name":"Menadzment u hotelijerstvu i turizmu","volume":"94 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-12-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125393124","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 13

Cultural-historical resources as initiators of tourism development in Sremski Karlovci 文化历史资源作为斯列姆斯基-卡尔洛夫奇旅游发展的先导

Menadzment u hotelijerstvu i turizmu Pub Date : 2019-12-24 DOI: 10.5937/menhottur1902077s

Branislav Sančanin, G. Perić, M. Stojiljković

{"title":"Cultural-historical resources as initiators of tourism development in Sremski Karlovci","authors":"Branislav Sančanin, G. Perić, M. Stojiljković","doi":"10.5937/menhottur1902077s","DOIUrl":"https://doi.org/10.5937/menhottur1902077s","url":null,"abstract":"Cultural heritage is an authentic and unrepeatable resource. Cultural, economic, political, and ecological facts evaluate its observations, both qualitatively and quantitatively. Therefore, we won’t exaggerate if we say that cultural heritage should have the status of a strategic resource. In this way, both cultural revitalization and general sustainable development are based on it. The scope and dynamics of conducting complex activities, which unite the restoration, conservation, renovation, revitalization, sanitation, and presentation of protected cultural heritage, condition the preservation and promotion of categorized and immovable cultural heritage. The creation of cultural-historical heritage of Sremski Karlovci and its gradual and systematic tourist valorization are the basis for deepening our understanding of its potential. This potential is based on the effective politics of heritage management. It can become an experience and provide pointers for sustainable development. Establishing a correlation between the most important attractions and multipliers supports the necessary move from the multidisciplinary approach to tourism development to an interdisciplinary one. This approach should help one shape and achieve the goals of the development of culture and tourism by relying on cross-sector and interdepartmental connections, and continued cooperation.","PeriodicalId":346830,"journal":{"name":"Menadzment u hotelijerstvu i turizmu","volume":"22 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-12-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123089525","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 8

A bibliometric analysis of Crossref agritourism literature indexed in Web of Science Web of Science检索的交叉农业旅游文献计量学分析

Menadzment u hotelijerstvu i turizmu Pub Date : 2019-12-24 DOI: 10.5937/menhottur1902025d

D. Dimitrovski, M. Lekovič, V. Joukes

引用次数: 22