{"title":"Shared accommodation services are changing the hospitality market in cities","authors":"Pavla Burešová, K. Mrkvová, B. Dudić","doi":"10.5937/menhottur1902097b","DOIUrl":"https://doi.org/10.5937/menhottur1902097b","url":null,"abstract":"This study is focused on changes in the accommodation services market affected by shared accommodation platforms. The housing services market in the Czech Republic is segmented complexly. Traditional types of accommodation including hotels, pensions and hostels are using digital platforms such as Trivago, Booking, TripAdvisor, etc. only to mediate offered short-term housing services. The offer of so-called shared accommodation has expanded considerably. One of the most widespread is a digital platform Airbnb acting as an accommodation service provider mediating private immovable properties as well as collective accommodation facilities.","PeriodicalId":346830,"journal":{"name":"Menadzment u hotelijerstvu i turizmu","volume":"7 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-12-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134311366","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Eco-hotels as an example of environmental responsibility and innovation in savings in the hotel industry","authors":"Marija Kostić, M. Ratković, F. Forlani","doi":"10.5937/menhottur1902047k","DOIUrl":"https://doi.org/10.5937/menhottur1902047k","url":null,"abstract":"Green hotels are ecological buildings whose managers set up programs to save water and energy, and reduce solid waste, thereby saving money and aiding preservation of the environment. These hotels have guidelines so that the guests can stay in a safe, non-toxic and energy-efficient lodging. Green hotels are introducing environmental standards and use elements of environmentally friendly new technologies, thereby making a significant contribution to the protection of the environment and achieving better operational results. Looking at global trends in green tourism and hospitality, caused by turbulent development and carrying many negative consequences, the purpose of this paper is to point out and affirm the advantages provided by the green hotels. It also suggests that Serbia can become a more competitive destination considering its potential and resources.","PeriodicalId":346830,"journal":{"name":"Menadzment u hotelijerstvu i turizmu","volume":"5 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-12-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130995568","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Online marketing promotion of local tourism organizations: The analysis of the situation in Moravica administrative district","authors":"Dušan Garabinović","doi":"10.5937/MENHOTTUR1901071G","DOIUrl":"https://doi.org/10.5937/MENHOTTUR1901071G","url":null,"abstract":"Modern information and communication technologies, especially the Internet, have caused many changes that influenced further development of the society, economy and tourism as their integrative part, and will do so in the future. Communication, that is the basis of every promotion, becomes more virtual, digital, online, but its purpose remains the same. Nowadays, even the tourist offer based on highly traditional values should be promoted in a modern way. The institutions of tourism at regional and local levels are much ―closer‖ to the specific product, and such closeness enables better knowledge and understanding. Modern trends in tourism promotion enable local products to reach world proportions and be represented globally. The aim of this paper is to determine the Internet promotion orientation of local tourism organizations from the Moravica administrative district, examine their presence on the Internet in terms of having the official website and social network accounts, and make a comparison between them.","PeriodicalId":346830,"journal":{"name":"Menadzment u hotelijerstvu i turizmu","volume":"680 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-06-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116952080","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Service quality and customer satisfaction in the hotel industry in Serbia","authors":"M. Vujić, Snežana Đorđević, Marija Lakićević","doi":"10.5937/MENHOTTUR1901061V","DOIUrl":"https://doi.org/10.5937/MENHOTTUR1901061V","url":null,"abstract":"The significance of quality measurement and the value of components of a hotel service offer can be observed in the connection with the clients' satisfaction. The goal of this paper is to measure the level of satisfaction with the quality of hotel service, i.e. to identify the possibilities for establishing and development of long-term relations with the hotel's clients. Happy guests show a larger degree of satisfaction and loyalty and they visit the hotel again, recommend it to their friends, which affects the hotel's profits, and the development of tourism as a whole. The research was conducted in eight hotels in Serbia. Primary data were obtained by using survey method and 87 respondents, all of which were the guests of the hotels. The respondents expressed their claims on 7 points of Likert scale. The data analysis was conducted by applying the statistical program IBM SPSS (Statistical Package for the Social Sciences SPSS 20).","PeriodicalId":346830,"journal":{"name":"Menadzment u hotelijerstvu i turizmu","volume":"2 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-06-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128115385","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Religious tourism as a factor of tourism development in Greece: A case study of the monastery of St. Nektarios on Aegina","authors":"D. Redžić","doi":"10.5937/MENHOTTUR1901105R","DOIUrl":"https://doi.org/10.5937/MENHOTTUR1901105R","url":null,"abstract":"The economic and political conditions prevailing both in Greece and around the world determine the overall development of all forms of tourism. The rapid development of specific forms of tourism, such as religious tourism, is gaining an increasing interest in the global tourism market. Religious tourism is one of the key factors for the development of the national economy, and it is also important because it represents the heritage for future generations of enormous cultural, ecological and social significance. Aegina island is characterized by rich natural and cultural resources that are recognizable for their authenticity and beauty, and as such are significant elements for the creation and development of specific forms of tourism. In a study of religious tourism in the St. Nektarios monastery on the island of Aegina, a study was conducted on the impact that religious tourism has on local development and the promotion of pilgrimage to the island of Aegina as a tourist destination of exceptional cultural and religious interest in the international tourist market. In addition, the paper emphasizes the importance of religious tourism as a specific form of tourism that contributes to the development of areas in which religious monuments are located.","PeriodicalId":346830,"journal":{"name":"Menadzment u hotelijerstvu i turizmu","volume":"81 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-06-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129023253","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Do events contribute to the brand of Novi Sad?: A millennials' perspective","authors":"Đurđica Jojić-Novaković, Marija Mandarić","doi":"10.5937/MENHOTTUR1901047J","DOIUrl":"https://doi.org/10.5937/MENHOTTUR1901047J","url":null,"abstract":"In the era of the global economy and more expressed need for obtaining a competitive advantage, strong brands and the branding process itself gain importance, which is why brand management principles are being applied even to geographical areas and destinations. Events and festivals represent an important element of brand destination, i.e. of cities worldwide, whereas in strategic documents related to the tourism both of the Republic of Serbia and of the city of Novi Sad, they are recognised as priority tourist products. The topic of this research is the analysis of importance of festivals for the \"city of festivals\" i.e. Novi Sad, but from the point of view of population that had little attention of researchers – millennials. Millennials, i.e. those born in the 1990's, are the largest generation humankind ever had and their attitudes are dominating on the market. The research conducted in May 2018 on a sample of 102 students in Novi Sad has shown absolute domination of Exit festival in all aspects, but also some other interesting characteristics of Novi Sad brand.","PeriodicalId":346830,"journal":{"name":"Menadzment u hotelijerstvu i turizmu","volume":"48 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-06-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129042664","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Detection of fraudulent actions in the financial statements with particular emphasis on hotel companies","authors":"Dragan Vasilev, D. Cvetkovic, Aleksandar Grgur","doi":"10.5937/MENHOTTUR1901115V","DOIUrl":"https://doi.org/10.5937/MENHOTTUR1901115V","url":null,"abstract":"Financial statements are one of the key sources of information for stakeholders of companies. Therefore, financial reporting aims at presenting an objective and transparent state of an enterprise. In order to protect the interests of all stakeholders of companies, whether external or internal, the role of financial accountants is very important, which is related to the detection of fraudulent activities in the financial statements. Forensic accountants with the knowledge they possess in the field of accounting, auditing, management and other skills, have the ability to clearly understand the irregularities and injustices that occur within the company. Fraudulent actions are most often a case of using an enterprise management strategy to gain benefits to the interests of other marketers that surround it. The aim of the paper is to show the significance of the role of a financial accountant in detecting fraudulent actions in the financial statements. The subject of this paper is to investigate the possibility of fraudulent actions and to look into the specific role forensic accountants have in this process.","PeriodicalId":346830,"journal":{"name":"Menadzment u hotelijerstvu i turizmu","volume":"7 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-06-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114437645","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Iveta Fodranová, Mária Puškelová, K. Mrkvová, B. Dudić
{"title":"Incoming tour operators perspectives in a highly competitive environment: Case of Slovakia","authors":"Iveta Fodranová, Mária Puškelová, K. Mrkvová, B. Dudić","doi":"10.5937/MENHOTTUR1901025F","DOIUrl":"https://doi.org/10.5937/MENHOTTUR1901025F","url":null,"abstract":"Tour operators play a central role in the tourism industry. For tourism distribution channels, the emergence of new ones has been of particular significance, since it leads to priorities change in terms of distribution. The purpose of the current study was to examine the Slovak incoming tour operators in relation to tourism distribution in a highly competitive environment. The findings show that the Slovak incoming tour operators as a mediator of accommodation services are not the first choice of a foreign customer when it comes to accommodation provision. This is the consequence of the fact that tour operators are not able to compete in an adequate way with electronics distribution channels (e.g. Booking, Trivago, Go global and others). The research results show that the Slovak incoming tour operators are not able to develop their activities concerning booking offer. If they want to survive, they will have to change their traditional business model and structure their product portfolio and focus on offer of new different services and dynamic products.","PeriodicalId":346830,"journal":{"name":"Menadzment u hotelijerstvu i turizmu","volume":"9 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-06-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131068497","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Investments and employment in tourism in the Republic of Serbia","authors":"Nemanja Pantić, I. Milojević","doi":"10.5937/MENHOTTUR1901095P","DOIUrl":"https://doi.org/10.5937/MENHOTTUR1901095P","url":null,"abstract":"Investments in tourism are crucial for the development of both tourism and other activities that are directly or indirectly related to it. Despite the immense potential of tourism, the insufficient development of infrastructure appears as one of the reasons that diminishes the role of tourism in Serbian economy. It is therefore of great importance to invest in infrastructure development in tourism. The subject of this paper is to compare Serbia with the countries in the region of Western Balkan and with several other European countries (Germany, France, Italy, Austria, and the Netherlands) in terms of the level of capital investments and employment in tourism. The insight into the amounts of investments will show the position and perspective of Serbia in relation to the countries in region and Europe. By adopting the measures of investment policy in tourism and associated incentives, Serbia will create the climate that will increase the amount of capital investments in tourism, which will have a multiplier effect on employment and also the entire economy.","PeriodicalId":346830,"journal":{"name":"Menadzment u hotelijerstvu i turizmu","volume":"35 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-06-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123539069","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Offer quality affecting consumption of hospitality products and services in franchised restaurants in Nairobi Central Business district Kenya","authors":"Gitau Annie Wambui, Kibe Judy, Macharia Stephen","doi":"10.5937/MENHOTTUR1901037W","DOIUrl":"https://doi.org/10.5937/MENHOTTUR1901037W","url":null,"abstract":"The fast-food concept seems to attract franchisees and is growing rapidly in Kenya. The purpose of the study was to look into the offer quality affecting consumption of hospitality products and services in franchised restaurants in Nairobi Central Business Kenya. The objective of the study was to explore the extent to which offer quality affect consumption of hospitality products and services to achieve competitive advantage in Franchised Restaurants. The problem being investigated was why the offer quality is favouring some franchises and not others. It focused on food and beverage production and service techniques adopted to increase consumption. The research was carried out in the Nairobi CBD in franchised restaurants. The study adopted the descriptive research design. A census study was done on the 15 restaurants and their 15 managers in the CBD while systematic random sampling was done to select 10% of 3250 customers. The data was collected by use of questionnaires and interviews. Descriptive and inferential statistics were used for data analysis. The findings revealed that the quality of food and the price greatly influenced the consumption of the products and services.","PeriodicalId":346830,"journal":{"name":"Menadzment u hotelijerstvu i turizmu","volume":"18 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-06-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127998085","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}