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Exploring serial patterns in negative hotel reviews 探索酒店负面评论的连续模式
IF 4.1
Annals of Tourism Research Empirical Insights Pub Date : 2025-11-01 DOI: 10.1016/j.annale.2025.100199
Rodion Skovoroda , Wei Yang , Bowei Chen , Trevor Buck
{"title":"Exploring serial patterns in negative hotel reviews","authors":"Rodion Skovoroda ,&nbsp;Wei Yang ,&nbsp;Bowei Chen ,&nbsp;Trevor Buck","doi":"10.1016/j.annale.2025.100199","DOIUrl":"10.1016/j.annale.2025.100199","url":null,"abstract":"<div><div>This study examines the dynamics of negative customer reviews in the hospitality industry. Drawing on a dataset of 80,521 negative hotel reviews from <span><span>Booking.com</span><svg><path></path></svg></span>, we identify eleven serially correlated aspects of customer experience where current customer complaints predict future ones. These patterns suggest the presence of emerging issues that impact multiple customers over time and show that the size of the time series effects in hospitality can be substantial and important in practice. We attribute these findings to capacity constraints and the relatively slow pace of managerial corrective actions. The empirical findings have implications for academic researchers, service organizations and online platforms, offering insights that can inform strategic decisions, enhance managerial performance evaluation and improve overall customer experience.</div></div>","PeriodicalId":34520,"journal":{"name":"Annals of Tourism Research Empirical Insights","volume":"6 2","pages":"Article 100199"},"PeriodicalIF":4.1,"publicationDate":"2025-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145415421","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
An efficient five-item New Environmental Paradigm 一个高效的五项新环境范式
IF 4.1
Annals of Tourism Research Empirical Insights Pub Date : 2025-11-01 Epub Date: 2025-09-29 DOI: 10.1016/j.annale.2025.100196
Sara Dolnicar , Bettina Grün , Sarah MacInnes
{"title":"An efficient five-item New Environmental Paradigm","authors":"Sara Dolnicar ,&nbsp;Bettina Grün ,&nbsp;Sarah MacInnes","doi":"10.1016/j.annale.2025.100196","DOIUrl":"10.1016/j.annale.2025.100196","url":null,"abstract":"<div><div>Measuring pro-environmental beliefs is vital for knowledge development and decision-making to improve sustainable tourist behaviour. The primary empirical measure of pro-environmental beliefs is the New Environmental Paradigm. The current use of the New Environmental Paradigm is imperfect: (1) the 15-item version lengthens questionnaires, potentially reducing response rates and reducing data quality; (2) using varying subsets of items to reduce respondent burden undermines measurement validity and comparability across studies. We assess all possible 5-item combinations of the 15-item version (one per facet) to produce the NEP-5, a 5-item measure with high test-retest reliability (0.887 compared to 0.904 for the 15-item version), high convergent validity with the 15-item version (0.960 within-waves, 0.869 across), and equally good predictive validity as the 15-item version.</div></div>","PeriodicalId":34520,"journal":{"name":"Annals of Tourism Research Empirical Insights","volume":"6 2","pages":"Article 100196"},"PeriodicalIF":4.1,"publicationDate":"2025-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145219281","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Spatial distribution and challenges in European Union funding: A perspective from tourism projects 欧盟资金的空间分布和挑战：来自旅游项目的视角
IF 4.1
Annals of Tourism Research Empirical Insights Pub Date : 2025-11-01 Epub Date: 2025-10-16 DOI: 10.1016/j.annale.2025.100198
Isabel Torres, María-Dolores Teruel-Serrano, María José Viñals
{"title":"Spatial distribution and challenges in European Union funding: A perspective from tourism projects","authors":"Isabel Torres,&nbsp;María-Dolores Teruel-Serrano,&nbsp;María José Viñals","doi":"10.1016/j.annale.2025.100198","DOIUrl":"10.1016/j.annale.2025.100198","url":null,"abstract":"<div><div>Tourism is a key economic sector, yet its prominence within European Union funding remains limited. This paper presents the first multi-programme estimate of tourism-related EU funding between 2007 and 2020, covering eleven major programmes. An estimated €5.45 billion—2.23 % of total EU funding—was allocated, primarily through regional and structural funds. Support from other instruments was marginal, despite tourism's multisectoral relevance. The findings reveal spatial disparities linked to institutional capacity and governance structures, reflecting broader challenges associated with project-based funding. This study contributes to ongoing policy debates around the future Multiannual Financial Framework (2028–2034) and the EU Sustainable Tourism Strategy, calling for more coherent and inclusive support for tourism across Member States.</div></div>","PeriodicalId":34520,"journal":{"name":"Annals of Tourism Research Empirical Insights","volume":"6 2","pages":"Article 100198"},"PeriodicalIF":4.1,"publicationDate":"2025-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145319774","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Holidays abroad of Dutch citizens do not increase their appetite for greater European integration 荷兰公民出国度假并没有增加他们对欧洲一体化的兴趣
IF 4
Annals of Tourism Research Empirical Insights Pub Date : 2025-11-01 Epub Date: 2025-07-28 DOI: 10.1016/j.annale.2025.100188
Juan Díez Medrano , Juan J. Fernández
{"title":"Holidays abroad of Dutch citizens do not increase their appetite for greater European integration","authors":"Juan Díez Medrano ,&nbsp;Juan J. Fernández","doi":"10.1016/j.annale.2025.100188","DOIUrl":"10.1016/j.annale.2025.100188","url":null,"abstract":"<div><div>What is the relationship between international travel and pro-European dispositions? Most theoretical research on European integration argues that international travel fosters these dispositions, and many cross-sectional studies support this expectation. However, support for this association rests on strong and questionable micro-foundational assumptions. This article critically engages with the association between international travel and pro-European dispositions. To do so, we draw on social psychology models and tourism research, which emphasize that the quality and impact of travel experiences are highly heterogeneous and contingent on individual, interactional, and contextual factors. Building on these perspectives, we predict no association between international travel and support for further European integration. To test this prediction, we use panel data from the Netherlands and employ two-way fixed-effects models to evaluate both the positive and negligible association hypotheses. In line with our prediction, we find that among Dutch citizens, within-individual increases in the number of international trips are not significantly related to changes in support for European integration. In summary, evidence from a rigorous test does not support the claim that typical international travel fosters pro-European dispositions.</div></div>","PeriodicalId":34520,"journal":{"name":"Annals of Tourism Research Empirical Insights","volume":"6 2","pages":"Article 100188"},"PeriodicalIF":4.0,"publicationDate":"2025-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144713567","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
From “dark” and “darker” to “gray” tourism: Revisiting Auschwitz, hybrid-style 从“黑暗”和“黑暗”到“灰色”旅游：重访奥斯维辛，混合风格
IF 4
Annals of Tourism Research Empirical Insights Pub Date : 2025-11-01 Epub Date: 2025-06-03 DOI: 10.1016/j.annale.2025.100182
William F.S. Miles
{"title":"From “dark” and “darker” to “gray” tourism: Revisiting Auschwitz, hybrid-style","authors":"William F.S. Miles","doi":"10.1016/j.annale.2025.100182","DOIUrl":"10.1016/j.annale.2025.100182","url":null,"abstract":"","PeriodicalId":34520,"journal":{"name":"Annals of Tourism Research Empirical Insights","volume":"6 2","pages":"Article 100182"},"PeriodicalIF":4.0,"publicationDate":"2025-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144194421","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The meaningful elements of the Camino: Toward understanding pilgrims' transformative experience 卡米诺的有意义的元素：了解朝圣者的转变经历
IF 4.1
Annals of Tourism Research Empirical Insights Pub Date : 2025-11-01 Epub Date: 2025-11-08 DOI: 10.1016/j.annale.2025.100201
Connie Johnmeyer, Shuangyu Xu , Sonja Wilhelm Stanis , Mark Morgan
{"title":"The meaningful elements of the Camino: Toward understanding pilgrims' transformative experience","authors":"Connie Johnmeyer,&nbsp;Shuangyu Xu ,&nbsp;Sonja Wilhelm Stanis ,&nbsp;Mark Morgan","doi":"10.1016/j.annale.2025.100201","DOIUrl":"10.1016/j.annale.2025.100201","url":null,"abstract":"<div><div>Despite growing research on pilgrimage tourism, a comprehensive understanding of factors driving transformation remains limited. This study used a qualitative approach to identify meaningful elements of the Camino that facilitate pilgrims' transformative experience. Employing a data triangulation strategy, a content analysis was conducted on Camino pilgrims' social media posts and their responses to an open-ended survey questionnaire distributed to 1505 American pilgrims. Results revealed eight elements: religion/spirituality, long-distance walking, community, challenge, simplicity, nature, art/history/culture, and multiculturalism. These align well with Self-Determination Theory and help explain positive personal changes. This research deepens understanding of pilgrims' transformative experiences and the meaningful factors that foster them on the Camino.</div></div>","PeriodicalId":34520,"journal":{"name":"Annals of Tourism Research Empirical Insights","volume":"6 2","pages":"Article 100201"},"PeriodicalIF":4.1,"publicationDate":"2025-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145465329","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Lead times in flux: Analyzing Airbnb booking dynamics during global Upheavals (2018–2022) 变动中的交货时间：全球动荡期间Airbnb预订动态分析（2018-2022）
IF 4
Annals of Tourism Research Empirical Insights Pub Date : 2025-11-01 Epub Date: 2025-07-05 DOI: 10.1016/j.annale.2025.100185
Harrison Katz , Erica Savage , Peter Coles
{"title":"Lead times in flux: Analyzing Airbnb booking dynamics during global Upheavals (2018–2022)","authors":"Harrison Katz ,&nbsp;Erica Savage ,&nbsp;Peter Coles","doi":"10.1016/j.annale.2025.100185","DOIUrl":"10.1016/j.annale.2025.100185","url":null,"abstract":"<div><div>Short-term changes in booking behaviors can significantly undermine naive forecasting methods in the travel and hospitality industry, especially during periods of global upheaval. Traditional metrics like average or median lead times capture only broad trends, often missing subtle yet impactful distributional shifts. In this study, we introduce a normalized L1 (Manhattan) distance to measure the full distributional divergence in Airbnb booking lead times from 2018 to 2022, with particular emphasis on the COVID-19 pandemic. Using data from four major U.S. cities, we find a two-phase pattern of disruption: a sharp initial change at the pandemic's onset, followed by partial recovery but persistent divergences from pre-2018 norms. Our approach reveals shifts in travelers' planning horizons that remain undetected by conventional summary statistics. These findings highlight the importance of examining the <em>entire</em> lead-time distribution when forecasting demand and setting pricing strategies. By capturing nuanced changes in booking behaviors, the normalized L1 metric enhances both demand forecasting and the broader strategic toolkit for tourism stakeholders, from revenue management and marketing to operational planning, amid continued market volatility.</div></div>","PeriodicalId":34520,"journal":{"name":"Annals of Tourism Research Empirical Insights","volume":"6 2","pages":"Article 100185"},"PeriodicalIF":4.0,"publicationDate":"2025-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144557018","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
From fear to recovery: Investor sentiment, macroeconomic shocks, and tourism stock volatility in China 从恐惧到复苏：投资者情绪、宏观经济冲击和中国旅游股波动
IF 4.1
Annals of Tourism Research Empirical Insights Pub Date : 2025-11-01 Epub Date: 2025-11-20 DOI: 10.1016/j.annale.2025.100197
Aziz Ullah , He Biao , Mahfuzur Rahman , Assad Ullah
{"title":"From fear to recovery: Investor sentiment, macroeconomic shocks, and tourism stock volatility in China","authors":"Aziz Ullah ,&nbsp;He Biao ,&nbsp;Mahfuzur Rahman ,&nbsp;Assad Ullah","doi":"10.1016/j.annale.2025.100197","DOIUrl":"10.1016/j.annale.2025.100197","url":null,"abstract":"<div><div>This research investigates the impact of investor sentiment and macroeconomic shocks on the volatility of China's tourism stocks during the COVID-19 recovery period, specifically from March 2020 to December 2022. By analyzing daily data from 20 publicly listed tourism companies using GARCH family models, the study distinguishes between a Crisis Phase (from March 2020 to February 2022) and a Recovery Phase (from March to December 2022). The findings indicate that during the Crisis Phase, investor sentiment and anxiety related to the pandemic heightened volatility, resulting in a 6.2 % contraction in tourism GDP. After March 2022, the impact of pandemic-related fears began to diminish. The analysis also reveals bidirectional volatility spillovers among different tourism subsectors, indicating that market sentiment plays a significant role in contributing to this volatility. The study highlights the importance of investor education and institutional reforms in mitigating herd behavior and stabilizing a key sector of China's economy.</div></div>","PeriodicalId":34520,"journal":{"name":"Annals of Tourism Research Empirical Insights","volume":"6 2","pages":"Article 100197"},"PeriodicalIF":4.1,"publicationDate":"2025-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145568270","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Does improved accessibility translate into tourism growth? A difference-in-differences analysis of bridge infrastructure in Indonesia 可达性的改善是否转化为旅游业的增长？印度尼西亚桥梁基础设施的差异分析
IF 4
Annals of Tourism Research Empirical Insights Pub Date : 2025-11-01 Epub Date: 2025-07-17 DOI: 10.1016/j.annale.2025.100189
Wahyu Wisnu Wardana , Tri Haryanto , Iqram Ramadhan Jamil , Nor Asmat Ismail , Unggul Heriqbaldi , Ebou Correa , Wiwit Nur Rohmah , Shochrul Rohmatul Ajija
{"title":"Does improved accessibility translate into tourism growth? A difference-in-differences analysis of bridge infrastructure in Indonesia","authors":"Wahyu Wisnu Wardana ,&nbsp;Tri Haryanto ,&nbsp;Iqram Ramadhan Jamil ,&nbsp;Nor Asmat Ismail ,&nbsp;Unggul Heriqbaldi ,&nbsp;Ebou Correa ,&nbsp;Wiwit Nur Rohmah ,&nbsp;Shochrul Rohmatul Ajija","doi":"10.1016/j.annale.2025.100189","DOIUrl":"10.1016/j.annale.2025.100189","url":null,"abstract":"<div><div>Tourism growth relies heavily on transport infrastructure. In regions with unique geography, enhanced accessibility can significantly boost tourism. This study examines the impact of the Suramadu Bridge on tourism on Madura Island, Indonesia, using a difference-in-difference (DiD) approach. Unlike prior research focusing on rail transport, this study highlights the overlooked role of bridges in regional tourism. Findings reveal that, unexpectedly, the bridge did not significantly boost tourism, aligning with Leiper's open system framework. Despite the enhanced accessibility, internal barriers to tourism remain. The study highlights the need for integrated planning, multi-stakeholder strategies, and complementary policies to maximize infrastructure benefits. It also emphasizes the importance of viability studies to guide future projects.</div></div>","PeriodicalId":34520,"journal":{"name":"Annals of Tourism Research Empirical Insights","volume":"6 2","pages":"Article 100189"},"PeriodicalIF":4.0,"publicationDate":"2025-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144656398","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
A framework for analysing the individual capital of travel vloggers 一个分析旅游视频博主个人资本的框架
IF 4.1
Annals of Tourism Research Empirical Insights Pub Date : 2025-11-01 Epub Date: 2025-09-22 DOI: 10.1016/j.annale.2025.100195
Made Handijaya Dewantara , Xin Jin (Cathy) , Sarah Gardiner
{"title":"A framework for analysing the individual capital of travel vloggers","authors":"Made Handijaya Dewantara ,&nbsp;Xin Jin (Cathy) ,&nbsp;Sarah Gardiner","doi":"10.1016/j.annale.2025.100195","DOIUrl":"10.1016/j.annale.2025.100195","url":null,"abstract":"<div><div>This study employs an individual capital theoretical framework to analyse travel vlogs and identify ways to maximise vlog performance success. The first phase analyses the social media content of ten vlogs and their viewer comments (<em>n</em> = 816). This was followed by a second phase comprising in-depth interviews with ten viewers and ten destination marketers to validate and re-evaluate the initial findings. Thematic analysis of the vlogs reveals six attributes of individual capital. This study extends the theory of individual capital within the context of destination marketing and travel vlogging by detailing each attribute and identifying a new one.</div></div>","PeriodicalId":34520,"journal":{"name":"Annals of Tourism Research Empirical Insights","volume":"6 2","pages":"Article 100195"},"PeriodicalIF":4.1,"publicationDate":"2025-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145117722","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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