{"title":"The Impact of Information and Communication Technology Utilisation on Firm Performance: A Case Study of Women Entrepreneurs","authors":"Rahmah Ismail, N. Idris","doi":"10.32890/mmj.10.1-2.2006.8936","DOIUrl":"https://doi.org/10.32890/mmj.10.1-2.2006.8936","url":null,"abstract":"Rapid economic development and globalisation make Information and Communication Technology (ICT) become more important as media of production, marketing, and sourcing information. In this era, the level of computerisation is viewed as crucial for the development of industries. Enterprises that are lagging in the ICT facilities are regarded as out-dated and not progressing. Women entrepreneurs are always seen as lagging behind and there is a wide digital divide among them, hence different levels of performance prevails. This paper attempts to examine this issue through focusing on factors that influence level of ICT utilisation in women owned enterprises and how far this will affect their firm performance. In this paper performance is measured by percentage sales, percentage export, value of sales, and profit earned by the firms. The analysis is based on 200 women entrepreneurs surveyed in 2004 in the Klang Valley. They are involved in various types of manufacturing and services sub-sectors. The study found that the level of ICT utilisation is significantly determined by the entrepreneur’s level of education, period of firm establishment, and firm size. It was also found that capital and labour are the two most important determinants of total sales. Other factors that significantly determine total sales are firm size, ICT workers, Internet usage, and computer usage in the production and accounting management. ","PeriodicalId":34347,"journal":{"name":"Malaysian Management Journal","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2020-02-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47690479","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
A. Nasurdin, Osman Mohamed, Thurasamy Ramayah, S. Piaralal
{"title":"Discriminating Complainers and Non-Complainers: A Study within the Malaysian Context","authors":"A. Nasurdin, Osman Mohamed, Thurasamy Ramayah, S. Piaralal","doi":"10.32890/mmj.8.2.2004.8761","DOIUrl":"https://doi.org/10.32890/mmj.8.2.2004.8761","url":null,"abstract":"The purpose of this study is to examine whether consumers’ complaint behavior varies according to demographics, psychographics, and attitude toward businesses as well as product attributes. Discriminant analysis on a sample of 122 consumers residing in north Malaysia showed that complainers were males, married, better educated, and holding white collar jobs. Complainers were found to be more confident, more assertive, individualistic, and possessed a positive attitude toward complaining. Consumers who have a more positive attitude towards businesses and product attributes were more likely to complain. The discriminant model was able to predict behavior of complainers better than chance. Implications and suggestions for future research are discussed. ","PeriodicalId":34347,"journal":{"name":"Malaysian Management Journal","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2020-02-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45214953","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"E-Reading in Organizations: Users’ Satisfaction and Preference","authors":"N. Shiratuddin, S. Hassan","doi":"10.32890/MMJ.8.2.2004.8759","DOIUrl":"https://doi.org/10.32890/MMJ.8.2.2004.8759","url":null,"abstract":"This paper defines electronic reading (e-reading) and then continues to discuss the diverse definitions of the main resource of e-reading, which are, electronic books (e-books). It then proceeds to describe the formats and standards of existing e-book initiatives, which are gaining wider interest since the introduction of portable electronic reading devices and software-based readers that provide users with a more realistic book reading experience. Advantages, disadvantages, and problems with paper-based reading are also explained. In addition, a study concerning an evaluation of e-reading satisfaction is described. Three different e-book formats (LIT, PDF, and HTML) were utilised to accomplish the primary aims of the study, which were to identify the most preferred format, associated software-based reader (Microsoft Reader, Adobe Acrobat Reader, Internet Explorer), and the potential of e-reading in the workplace. Based on a proposed preferred index, the results seem to suggest that Microsoft Reader is more preferable when compared to the other two. However, most participants preferred reading on paper rather than on screen. Although this was the case, some participants would e-read depending on resources and situations. ","PeriodicalId":34347,"journal":{"name":"Malaysian Management Journal","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2020-02-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45565945","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Leader - Member Exchange and Superior-Subordinate Communication Behavior: A Case of a Malaysian Organization","authors":"Bahtiar Mohamad, H. A. Bakar, I. Herman","doi":"10.32890/MMJ.8.1.2004.8756","DOIUrl":"https://doi.org/10.32890/MMJ.8.1.2004.8756","url":null,"abstract":"This paper attempts to test the quality of relationship between superiors and subordinates as indicated in leader-member exchange (LMX) theory on superior communication behavior: The results of this study indicate that there are no significance differences between out-group and in-group members. However when in-group members were compared to mid-group members the result reveals significance differences between these two groups. ","PeriodicalId":34347,"journal":{"name":"Malaysian Management Journal","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2020-02-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46039913","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Identifying Parenting Practices: An Initial Step in Setting Up Parenting Program in School","authors":"Z. Hanafi","doi":"10.32890/MMJ.8.2.2004.8760","DOIUrl":"https://doi.org/10.32890/MMJ.8.2.2004.8760","url":null,"abstract":"The purpose of this study was to identify the levels of parenting practices among Malay and Chinese parents as perceived by their children. A total of 217 students responded to a questionnaire with items pertaining to their mothers’ and fathers’ demandingness and responsiveness practices. Findings revealed most of the Malay and Chinese parents in this study were perceived by their children to be low in demandingness and responsiveness. The only difference reported was between mothers’ and fathers’ demandingness. The response to each item in the demandingness and responsiveness measurement would be a guide to what should be included in the parenting course program. Implications for further research were also discussed. ","PeriodicalId":34347,"journal":{"name":"Malaysian Management Journal","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2020-02-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49299085","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
K. Ahmad, S. Alwee, Zetty Zahureen Mohd Yusoff, Suzana Idayu Wati Osman, S. T. A. Tuah
{"title":"The Association between Ethical Decision-Making, Job Satisfaction, Organisational Commitment and Selected Demographic Variables","authors":"K. Ahmad, S. Alwee, Zetty Zahureen Mohd Yusoff, Suzana Idayu Wati Osman, S. T. A. Tuah","doi":"10.32890/mmj.7.2.2003.8749","DOIUrl":"https://doi.org/10.32890/mmj.7.2.2003.8749","url":null,"abstract":"Job satisfaction and organisational commitment are variables that have been frequently studied. However, the relationship between ethical decision-making and these two variables are seldom explored. This study conducted on 200 employees from public and private companies in various parts of Kuala Lumpur, aims to investigate the relationship between these three variables. Instruments were used from Paolillo & Vitell (2002), Hunt, Wood & Chonko (1989) and Dubinsky & Hartley (1986) to measure ethics, organisational commitment and job satisfaction respectively. Results show that there is a positive correlation between ethics and organisational commitment and between job satisfaction and organisational commitment. However, contrary to expectations, there is no significant correlation between ethics and job satisfaction. The negative correlation between organisational commitment and position r = -0.288, p< 0.1 suggests that people higher up in the hierarchy are less committed towards the organisation. The absence of any significant correlation between ethics and age, experience, and position is also contrary to previous studies conducted in the West. This suggests that, unlike the West, ethics does not increase or decrease with age, experience, and position. ","PeriodicalId":34347,"journal":{"name":"Malaysian Management Journal","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2020-02-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41401667","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Exchange Rate Management: The Case of Malaysia","authors":"Y. Othman, Goh Soo Khoon, D. Mithani","doi":"10.32890/MMJ.7.1.2003.8605","DOIUrl":"https://doi.org/10.32890/MMJ.7.1.2003.8605","url":null,"abstract":"This paper sought to examine whether Purchasing Power Parity (PPP) can become a predictor model for exchange rate. We try to determine whether at least some variant of the PPP-oriented rule may be used in Malaysia as a basis for exchange rate policy. Two methods are used to examine whether longrun PPP holds. The first method is testing whether or not the real exchange rate follows a random walk. The second is the Johansen procedure to test for a long-run relationship between real exchange rate and real economic shocks. It is found that the ringgit real exchange rate follows a random walk, which means PPP does not hold. However, supportive evidence is also seen that there is a long-run relationship between ringgit real exchange rate with current account balance and government spending. The policy implication of this important finding is that some variant of the PPP-oriented rule may be used in Malaysia as a basis for exchange rate policy. Government spending and current account balance can be used as a guide to determine the movement of real exchange rate. The error-correction model shows that real exchange rate, government spending and current account all adjusted to long-run equilibrium. It has a very important policy implication. Fiscal policy, which controls government expenditure, can be used as a tool to manage exchange rate. Measures have to be taken to increase export while at the same time import has to be reduced to maintain the current account balance to be in surplus. This will strengthen the ringgit, thus helping to stabilize the ringgit exchange rate.","PeriodicalId":34347,"journal":{"name":"Malaysian Management Journal","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2020-02-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48957008","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Innovative Technologies for Industrial Wastes","authors":"Abdul Razak bin Chik, Juzhar Jusoh","doi":"10.32890/MMJ.7.2.2003.9765","DOIUrl":"https://doi.org/10.32890/MMJ.7.2.2003.9765","url":null,"abstract":"This article is intended to provide several case studies of successful waste management of a few selected industries in their attempts to become “environmental-conscious” firms. In particular, this article examines the innovative waste-reduction and waste reuse processes undertaken by certain firms in the following industries - asphalt cement and concrete, ferrous metals, Portland cement and concrete, and some other that on the face of it somewhat isolated innovative technologies. For each case, the driver, the waste management technology or processes involved, as well as the associated economic benefits of the adjustments was highlighted. It is hoped that the findings of this article will provide the motivation or continue to motivate engineers and scientists to further explore processes that will help towards better management of industrial wastes. ","PeriodicalId":34347,"journal":{"name":"Malaysian Management Journal","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-07-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46434808","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}