Latgale National Economy Research最新文献_第4页

ASSESSMENT OF OPPORTUNITIES FOR DEVELOPMENT OF ACOMMODATION SERVICES IN REZEKNE CITY 评估rezekne市发展住宿服务的机会

Latgale National Economy Research Pub Date : 2017-11-30 DOI: 10.17770/LNER2017VOL1.9.2652

Ēvalds Višķers, Daina Znotina

引用次数: 0

FACTORS INFLUENCING CUSTOMERS’ SATISFACTION AND THEIR ASSESSMENT 顾客满意的影响因素及评价

Latgale National Economy Research Pub Date : 2017-11-30 DOI: 10.17770/lner2017vol1.9.2461

Inese Silicka, Iveta Dembovska, L. Litavniece

{"title":"FACTORS INFLUENCING CUSTOMERS’ SATISFACTION AND THEIR ASSESSMENT","authors":"Inese Silicka, Iveta Dembovska, L. Litavniece","doi":"10.17770/lner2017vol1.9.2461","DOIUrl":"https://doi.org/10.17770/lner2017vol1.9.2461","url":null,"abstract":"Tourism in many countries and in particular cities is one of the most attractive business forms that enhances the expansion of supply and increases competition. Consequently, the quality of services is the key to a customer’s choice. However, a complex character of SPA hotel services makes it necessary to explore not only the service quality, but also its mutual connection with other business processes. The research study is carried out within the framework of the RTA research grant “Assessment of hotel service development possibilities in Rezekne city”. The aim of this research is to explore and assess the factors affecting satisfaction of the SPA hotels’ customers, and correlations between service quality indicators. To evaluate factors influencing customers’ satisfaction, an expert – client (“mystery guest”) questionnaire was developed. Its practical approbation was carried out conducting a survey in three SPA hotels: Pühajärve Spa & Holiday Resort 3* (Otepää, Valgamaa, Estonia), Hotel Jūrmala Spa 4* (Jurmala, Latvia), Spa Vilnius Anykščiai 4* (Anykščiai, Lithuania). In the result, the conclusion was made that the questionnaire makes it possible to successfully assess the SPA hotel’s business processes and its connection with the quality of services. The attributes identified in the 1st response area are the most important to the customers, though their quality is not proper. The management should pay the most attention to these factors and should accept management decisions to improve them. At the same time, these factors, according to Kano’s model, are either “must-be” (directly affect a customer and shape the essence of the service), or “quantitative” (customer’s satisfaction increases by increasing the quality of the indicator) in the opinion of the SPA hotel visitors.","PeriodicalId":341886,"journal":{"name":"Latgale National Economy Research","volume":"44 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-11-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128085331","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

RESEARCH OF THE GERMAN AUTOMOTIVE INDUSTRY 德国汽车工业的研究

Latgale National Economy Research Pub Date : 2017-11-30 DOI: 10.17770/lner2017vol1.9.2675

Benjamin Blatt

{"title":"RESEARCH OF THE GERMAN AUTOMOTIVE INDUSTRY","authors":"Benjamin Blatt","doi":"10.17770/lner2017vol1.9.2675","DOIUrl":"https://doi.org/10.17770/lner2017vol1.9.2675","url":null,"abstract":"The title of the following research is “Research of the German automotive industry”. The German automotive industry and its well-being and growth is a key sector of the German economy. Therefore it is of importance to analyse this industry. The aim of this research is to provide an analysis of the German automotive industry and its growth. The tasks to achieve the set aim are as follows: turnover, production of motor vehicles and passenger and the strategy of internalization of the German automotive industry. The primary methods used in this research are: logically constructive method, analysis, descriptive method, document study and descriptive statistical methods. Based on these methods the turnover, production of motor vehicles and passenger and the strategy of internalization of the German automotive industry is analysed. This research shows that the German automotive industry constitutes a growth industry between 2005 and 2015. Furthermore, it shows the importance of the strategy of internalization of the German automotive industry for its growth: the two-pillar strategy which consists of production on site an export. Due to the fact that the export numbers are stagnating on a high level in recent years the future focus of the German automotive industry should be set on the production abroad.","PeriodicalId":341886,"journal":{"name":"Latgale National Economy Research","volume":"48 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-11-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127782824","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

TALENT MANAGEMENT AS A NEW FORM OF SUSTAINABLE HUMAN RESOURCES MANAGEMENT 人才管理作为可持续人力资源管理的一种新形式

Latgale National Economy Research Pub Date : 2017-11-30 DOI: 10.17770/LNER2017VOL1.9.2676

Robel Ogbazghi

{"title":"TALENT MANAGEMENT AS A NEW FORM OF SUSTAINABLE HUMAN RESOURCES MANAGEMENT","authors":"Robel Ogbazghi","doi":"10.17770/LNER2017VOL1.9.2676","DOIUrl":"https://doi.org/10.17770/LNER2017VOL1.9.2676","url":null,"abstract":"Even though several researchers investigated the topic talent management, only few presented it with relation to the subject sustainability. A sustainable approach is a key criterion for the implementation of a successful talent management process. To do so, it is important to understand the current needs of students, which represent the talents. The aim of the research study is to develop the awareness of sustainable talent management and to find out what conditions must be met by employers to be seen as an attractive and long-term employer on the part of students, which represent the talents and future leaders. Research methodology consists of a literature review followed by an empirical investigation using an online student survey. The results of the student survey, however, are intended to help understanding the position of students in this topic today. What are the working needs and conditions that are important to them, and what are imperative requirements from the students’ point of view to secure a long-term commitment to a company? Overall, the present paper includes 24 sources of literature, the results of an online student survey with 132 participants from 18 countries, 6 figures and tables.","PeriodicalId":341886,"journal":{"name":"Latgale National Economy Research","volume":"39 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-11-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121075850","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 4

YOUNG PEOPLE IN THE EUROPEAN UNION LABOUR MARKET 欧盟劳动力市场上的年轻人

Latgale National Economy Research Pub Date : 2016-10-24 DOI: 10.17770/LNER2016VOL1.8.1482

Ewa Rollnik-Sadowska

{"title":"YOUNG PEOPLE IN THE EUROPEAN UNION LABOUR MARKET","authors":"Ewa Rollnik-Sadowska","doi":"10.17770/LNER2016VOL1.8.1482","DOIUrl":"https://doi.org/10.17770/LNER2016VOL1.8.1482","url":null,"abstract":"In an era of aging of the European Union population, it is crucial to take care of human resources in various spheres of their life. The potential of young people is particularly important, as their economic activity creates the basis of maintaining the European welfare state model. However, the labour market situation of young people is difficult. Moreover, the phenomena, which have recently attracted increasing attention, are remaining for young people without employment, education or training (NEET). The occurrence of NEET's resources is harmful at micro level - due to pauperization of European households as well as for the whole economy due to insufficient usage of human resources. The paper aim is to compare how the situation of young people differs in the European Union labour markets. The paper was based on both the desk-research of literature as well as the analysis of selected economic indicators of young people (aged 15-29 years). The indicator analysis was made through the usage of cluster analysis (Ward's method and k-means method). The data was gathered from the databases of Eurostat. The selected indicators determine the labour market situation of young people in the EU countries and they are derived from two years – 2006 and 2014. Ward's and k-means methods allowed for dividing the EU countries into three groups. It occurred that the groups in 2006 have a completely different composition of countries than in 2014, which was mainly determined by crisis influences on the labour markets as well as directions of conducted reforms. Additionally, the k-means method allowed for comparison of selected groups on the basis of chosen variables and determination of countries with the best and the worst situation of young people.","PeriodicalId":341886,"journal":{"name":"Latgale National Economy Research","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2016-10-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130909668","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 7

COMPETITIVENESS OPPORTUNITIES FOR TOURISM IN LATGALE REGION 拉丁地区旅游业的竞争力机遇

Latgale National Economy Research Pub Date : 2016-10-24 DOI: 10.17770/lner2016vol1.8.1534

I. Silineviča

引用次数: 1

ELECTRICITY MARKET DEVELOPMENT IN LATVIA 拉脱维亚电力市场的发展

Latgale National Economy Research Pub Date : 2016-10-24 DOI: 10.17770/lner2016vol1.8.1694

Diana Bride, A. Zvaigzne

引用次数: 0

A NEW INNOVATIVE PRODUCT PORTFOLIO IN LATVIA AND ITS AVAILABILITY ON THE MARKET (BUSINESS INCUBATION PROGRAMME 2009-2014) 拉脱维亚新的创新产品组合及其在市场上的可用性(2009-2014年企业孵化方案)

Latgale National Economy Research Pub Date : 2016-10-24 DOI: 10.17770/lner2016vol1.8.1852

I. Silineviča, Maris Igavens, Liene Amantova-Salmane

{"title":"A NEW INNOVATIVE PRODUCT PORTFOLIO IN LATVIA AND ITS AVAILABILITY ON THE MARKET (BUSINESS INCUBATION PROGRAMME 2009-2014)","authors":"I. Silineviča, Maris Igavens, Liene Amantova-Salmane","doi":"10.17770/lner2016vol1.8.1852","DOIUrl":"https://doi.org/10.17770/lner2016vol1.8.1852","url":null,"abstract":"New product development is a very important issue for economic growth and welfare growth in general. The support programme of business incubators plays a significant role for operation of start-up companies in their creation of new products. In spite of it many enterprises of business incubators are not able to finish their innovation process, which shows on necessity to research these problems. The aim of the research is to investigate the portfolio of new products which were developed by Latvian Start-up companies in the frame of the Business Incubation Programme 2009-2014, related to commercialization and market uptake. The research is based on the authors’ conducted research as a part of scientific grant of Rezekne Academy of Technologies „New product development process modeling and analysis in Latvia – innovation barriers”. The following methods are used in this research: content analysis, deductive, logical and comparison, and word cloud methods. As a result, the authors worked out and offered the word cloud of innovative products, which are produced in business incubators in Latvia, and which are available in markets. The authors worked out the word cloud of New Products, which are produced in business incubators, but are not on the markets.","PeriodicalId":341886,"journal":{"name":"Latgale National Economy Research","volume":"122 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2016-10-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131174988","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

RESEARCH OF THE NEW PRODUCT DEVELOPMENT PROCESS 新产品开发过程的研究

Latgale National Economy Research Pub Date : 2016-10-24 DOI: 10.17770/LNER2016VOL1.8.1850

I. Silineviča, Maris Igavens, Liene Amantova-Salmane

引用次数: 6

EVALUATION OF PHARMACEUTICAL CARE SERVICES’ QUALITY IN LATVIA: THE CASE STUDY OF “MENESS APTIEKA” 拉脱维亚药学服务质量评价——以“meness aptieka”为例

Latgale National Economy Research Pub Date : 2016-10-24 DOI: 10.17770/LNER2016VOL1.8.1587

Evija Liepa, J. Hernik, Gunta Grīnberga-Zālīte, A. Matute

{"title":"EVALUATION OF PHARMACEUTICAL CARE SERVICES’ QUALITY IN LATVIA: THE CASE STUDY OF “MENESS APTIEKA”","authors":"Evija Liepa, J. Hernik, Gunta Grīnberga-Zālīte, A. Matute","doi":"10.17770/LNER2016VOL1.8.1587","DOIUrl":"https://doi.org/10.17770/LNER2016VOL1.8.1587","url":null,"abstract":"The availability of quality pharmaceutical care services is an important precondition for the nation’s welfare, therefore their quality maintenance and regular evaluation is one of the main challenges that pharmacies have to deal with. Based on the previous studies of theoretical fundamentals of service quality, the authors have set the research aim to apply SERVPERF and SERVQUAL methods of service quality evaluation for identifying the quality gaps in “Meness aptieka” pharmaceutical services. Retrospective evaluation of service quality can only partly show if quality is at sufficient or insufficient level, therefore authors recommend service providers to use a combined quality evaluation system which includes both identifying of customer expectations and their real experience, afterwards comparing those evaluations to detect gaps in real performance. The research results showed that the quality of the four surveyed “Meness aptieka” pharmacies’ services in Jurmala is at high level and meets customer expectations. There were few minor quality gaps detected, among which most important was customers’ dissatisfaction with new product promotions in pharmacies, which are perceived rather as aggressive sales than holistic care for customer’s health.","PeriodicalId":341886,"journal":{"name":"Latgale National Economy Research","volume":"19 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2016-10-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115173338","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0