{"title":"Customer Satisfaction Attribution Analysis of Hotel Online Reviews Based on Qualitative Research Methods","authors":"Pinghao Ye, Bin Yu","doi":"10.1145/3241748.3241758","DOIUrl":"https://doi.org/10.1145/3241748.3241758","url":null,"abstract":"Based on over 8900 online reviews from travelers staying in six hotels in Guangzhou booked on Ctrip, the qualitative research methods were applied to code the online review data via the qualitative analysis software Nvivo11.0 and extracted six main factors influencing the positive or negative emotions of the comments of travelers staying in the hotel in the hotel industry, revealed that the service was the core influential factor, and put forward the strategic recommendations for the future development in the \"Internet + hotel\" industry from the perspective of checked in travelers.","PeriodicalId":339129,"journal":{"name":"Proceedings of the 2018 2nd International Conference on E-Education, E-Business and E-Technology","volume":"4 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-07-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129919648","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Enterprise Resources Planning Project Manager Competency on Improving Organizational Performance through Process Design and Quality Performance","authors":"Z. Tarigan, S. R. Basana, Widjojo Suprapto","doi":"10.1145/3241748.3241777","DOIUrl":"https://doi.org/10.1145/3241748.3241777","url":null,"abstract":"With the increasing numbers of organizations that implement the project management approach, there is an increasing interest of the key users to become the Enterprise Resource Planning (ERP) project manager. The project managers must possess roles and competencies to boost the organizational performance of a company. The implementation and development of ERP in the company are determined by the capabilities and expertise of the project manager. The project manager's competency is used to implement both ERP and Total Quality Management (TQM). Many companies implement ERP and Total Quality Management (TQM) that require managers to have reliable competencies, therefore, many companies seek and retrieve personnel from other companies who have sufficient competence. This research has three main problems, first of all, the influence of ERP project manager competence to improve the process design and the quality performance. Second, the influence of process design on company quality performance, and finally, the improvement of process design and quality performance are able to improve to the company performance. Based on the results of questionnaires distributed to 46 manufacturing companies, it is obtained that the project manager's competency has a positive and significant impact on the design process with 0.730, and on the quality performance with 0.553. Then, the design process has an impact but not significant to the quality performance of 0.164. Finally, it is found that the quality performance has a positive and significant impact on the performance with 0.466 and the process design had positive and significant effect on the performance with 0.692.","PeriodicalId":339129,"journal":{"name":"Proceedings of the 2018 2nd International Conference on E-Education, E-Business and E-Technology","volume":"28 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-07-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123650234","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Cryptography Teaching Based on Problem Oriented: Take the Knowledge Point of Designated Verifier Signature as an Example","authors":"Xiaoming Hu, Wenrong Jiang, Chuang Ma, Taozhi Si, Chengcheng Yu","doi":"10.1145/3241748.3241759","DOIUrl":"https://doi.org/10.1145/3241748.3241759","url":null,"abstract":"In traditional digital signature, anyone who knows the public key of the signer can verify the signer which is not suitable for applying in some environments of needing privacy. Designated verifier signature (DVeSi) scheme can solve this problem in where only the designated verifier can verify the validation of a signature. DVeSi's property makes it broadly be applied into many sences. DVeSi also becomes the main content of the cryptography course in many universities. However, DVeSi's complex makes it be hard to master for students. In our cryptography course, we try to adopt the problem oriented teaching method which has some good effect. In this paper, combining our actual teaching experience and problem oriented teaching method, we analyze the security of two DVeSi schemes which were proposed recently and we find that the two schemes exist some drawbacks. We present the knowledge of DVeSi scheme by presenting their drawbacks and demonstrating the forgery attack and delegation attack existing in the two schemes. Finally, we also give some improvement methods to overcome these drawbacks. Our teaching method has achieved good results for students to acquire knowledge, which has the reference value for other educators.","PeriodicalId":339129,"journal":{"name":"Proceedings of the 2018 2nd International Conference on E-Education, E-Business and E-Technology","volume":"110 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-07-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114242321","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Emotional Words in Chinese ESL Essay Writing","authors":"Hui Sun, T. Goh, Da-wei Jing","doi":"10.1145/3241748.3241761","DOIUrl":"https://doi.org/10.1145/3241748.3241761","url":null,"abstract":"Chinese students are increasing interested in studying abroad and doing well in SAT is a strong requirement for admission into universities in the USA. This short paper investigates the use of emotional words in Chinese students ESL essay writing. Using 565 SAT essays, sentiment analysis with NRC Emotion Lexicon and statistical methods (including descriptive analysis and linear regression analysis) were employed to perform data analysis. The NRC lexicon is an emotional dictionary defining every word with polarities (positive and negative) and eight basic emotions (anticipation, trust, surprise, disgust, sadness, joy, fear and anger). The analysis revealed interesting results. First Chinese ESL students use more positive emotion words in their writing than negative emotion words. Second, both positive and negative emotion words significantly impact essay score. Third, within the eight dimensions of emotions, anticipation, trust, anger and fear have a significant impact on essay score. Previous studies suggest that culture and language proficiency may constitute to such a communication behavior among Chinese ESL learners.","PeriodicalId":339129,"journal":{"name":"Proceedings of the 2018 2nd International Conference on E-Education, E-Business and E-Technology","volume":"28 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-07-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114805165","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"On-Demand Virtual Lectures: Promoting Active Learning in Distance Learning","authors":"Lei Li, Rong Guo, Meng Han","doi":"10.1145/3241748.3241757","DOIUrl":"https://doi.org/10.1145/3241748.3241757","url":null,"abstract":"Virtual lectures are one of the key enablers for effective online learning in the higher education. However, most of the existing virtual lecture approaches are either instructor driven or requiring sophisticated system for customization. In this paper, we present an innovative learner-driven virtual lecture method to promote active learning and student engagement in the distance learning environment. We implemented the proposed on-demand virtual lectures in an Information Technology department in a large public university at the southeast of United States. The learner survey results showed that the proposed on-demand virtual lecture approach can help students learn more effectively than the traditional virtual lectures can. The implications and future directions of this study are discussed.","PeriodicalId":339129,"journal":{"name":"Proceedings of the 2018 2nd International Conference on E-Education, E-Business and E-Technology","volume":"116 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-07-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128055688","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Developing an Arduino Simulation-based Learning System and Evaluating its Suitability","authors":"Lai Ah-Fur, C. Chien-Hung, Lai Horng-Yih","doi":"10.1145/3241748.3241764","DOIUrl":"https://doi.org/10.1145/3241748.3241764","url":null,"abstract":"In STEAM education, the learners are scheduled to do hands-on, minds-on, and collaborative tasks. Appling Arduino hardware in STEAM learning activities often encounter some learning problems such as unfamiliar with electronics wiring skills and concepts. How to reduce these dilemmas is valuable in education. Computer simulation has the potentials to mitigate learners' problems. The purpose of this study is to develop an Arduino simulation-based learning system by adopting web technology and to evaluate its suitability on learning. The Simulation-based Learning System provides three learning modes for tracing the electronics circuits and programming skills of Arduino, including step mode, animation mode and quiz mode. After finishing this system, this study employed STEAM experts to evaluate it. The results revealed that the experts showed high appraisal toward this simulation system. In the near future, this study will conduct a learning experiment for investigating its learning effect.","PeriodicalId":339129,"journal":{"name":"Proceedings of the 2018 2nd International Conference on E-Education, E-Business and E-Technology","volume":"126 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-07-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126797427","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Proceedings of the 2018 2nd International Conference on E-Education, E-Business and E-Technology","authors":"","doi":"10.1145/3241748","DOIUrl":"https://doi.org/10.1145/3241748","url":null,"abstract":"","PeriodicalId":339129,"journal":{"name":"Proceedings of the 2018 2nd International Conference on E-Education, E-Business and E-Technology","volume":"17 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124652595","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}