2010 International Conference on Management and Service Science最新文献_第5页

Compare and Contrast Analysis to the Development Pattern of Energy Producing Provinces with the Aim of Carbon Emission Reducing 以碳减排为目标的产电省发展模式比较与对比分析

2010 International Conference on Management and Service Science Pub Date : 2010-09-16 DOI: 10.1109/ICMSS.2010.5577654

Liang Zhao, Xiang Gao, Yan Zhang

引用次数: 7

Notice of RetractionFamily Business Succession Based on Leadership Establishment of China's Rich Second Generation 关于撤销基于中国富二代领导力确立的家族企业传承的通知

2010 International Conference on Management and Service Science Pub Date : 2010-09-16 DOI: 10.1109/ICMSS.2010.5575526

M. Zhang

引用次数: 0

Emotional and Satisfactory Research of Grouping Consumers in Service Recovery Process 服务恢复过程中消费者分组的情感与满意度研究

2010 International Conference on Management and Service Science Pub Date : 2010-09-16 DOI: 10.1109/ICMSS.2010.5576610

Ying Sun, Jiangang Du

{"title":"Emotional and Satisfactory Research of Grouping Consumers in Service Recovery Process","authors":"Ying Sun, Jiangang Du","doi":"10.1109/ICMSS.2010.5576610","DOIUrl":"https://doi.org/10.1109/ICMSS.2010.5576610","url":null,"abstract":"The industrial service failure is sometimes inevitable and the effective way to re-win customers is through a successful service recovery. Compared with the individual service failure, the group service failure is more complex, thus the loss brought to the service enterprises is more serious. Meanwhile, the implementation of a reasonable remediation strategy and the restoration of community satisfaction will become more difficult. In this article, the service recovery model based on the grouping service failure was established. The proposed model conducts four kinds of experimental designs according to the attribution of responsibility in a service failure. By using the scenario simulation method, the 434 valid questionnaires were analyzed by using the SPSS method and the influence of symbolic compensation and leader persuasion to the recovery satisfactory degree is investigated. The experiment verifies that there is a great influence of symbolic compensation and persuasion to the emotion and satisfaction degree of grouping consumers. It is also proved that the positive emotion after recovery is in positive correlation with the group satisfaction and behavior; the negative emotion after recovery is in negative correlation with the group satisfaction and behavior.","PeriodicalId":329390,"journal":{"name":"2010 International Conference on Management and Service Science","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-09-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122370951","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

A Positive Analysis of the Impacts of International Service Outsourcing on the Industrial Structure 国际服务外包对产业结构影响的实证分析

2010 International Conference on Management and Service Science Pub Date : 2010-09-16 DOI: 10.1109/ICMSS.2010.5577276

Fei Chen

引用次数: 1

Notice of RetractionThe New Production Data Collection and Processing System of the Textile Enterprise 关于撤销纺织企业生产数据采集处理新系统的通知

2010 International Conference on Management and Service Science Pub Date : 2010-09-16 DOI: 10.1109/ICMSS.2010.5575702

Kunling Wang, Jingfeng Shao, Jinfu Wang, Liping Yang

{"title":"Notice of RetractionThe New Production Data Collection and Processing System of the Textile Enterprise","authors":"Kunling Wang, Jingfeng Shao, Jinfu Wang, Liping Yang","doi":"10.1109/ICMSS.2010.5575702","DOIUrl":"https://doi.org/10.1109/ICMSS.2010.5575702","url":null,"abstract":"Aiming at the present condition, which is the level of production management of the textile enterprise couldn't have already adapted the situation and requirement of the modern production, according to the requirements of the informationization construction, first, we analyze the problems that exist physically in the production control, and research the shortcomings of the existing data collection systems. Then, we combine with the production practices of the textile enterprise, aim at the requirements of production management, use the advanced techniques, i.e. network, database, serial communication and data processing, etc., to set up the structure frame diagram, to design network distributed structure based C/S mode, to treat the unreasonable data, and then to develop a new type production data collection and processing system. Meanwhile, in this paper, the software management functions, data collection and data processing principals are illustrated. As proved in practice, for the textile enterprise, the system improves work efficiency, lowers labor cost, realizes network management of the production information, and boosts information-based development of the enterprise.","PeriodicalId":329390,"journal":{"name":"2010 International Conference on Management and Service Science","volume":"110 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-09-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122706002","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The Key Factors Affecting Supply Chain Risk Towards Emergencies 影响供应链突发事件风险的关键因素

2010 International Conference on Management and Service Science Pub Date : 2010-09-16 DOI: 10.1109/ICMSS.2010.5576925

Hui-hui Hao

引用次数: 1

Studies on Innovative Mode of Chinese Folk Traditional Furniture 中国民间传统家具创新模式研究

2010 International Conference on Management and Service Science Pub Date : 2010-09-16 DOI: 10.1109/ICMSS.2010.5577422

Q. Zhang, Xuan Luo

引用次数: 0

Practical Diagnostic Approach of Energy Consumption and Systematic Fault of AC System 交流系统能耗与系统故障的实用诊断方法

2010 International Conference on Management and Service Science Pub Date : 2010-09-16 DOI: 10.1109/ICMSS.2010.5577264

Weijie Zhang, Jieqing Jia, Xiaokang Sheng

引用次数: 1

Hedging Optimization Model Based on the Risk Control of WCVaR 基于WCVaR风险控制的套期保值优化模型

2010 International Conference on Management and Service Science Pub Date : 2010-09-16 DOI: 10.1109/ICMSS.2010.5576907

Hongyan Zhi, Zhongyuan Yang

引用次数: 0

Monitoring Methods Study on the Great Pacific Ocean Garbage Patch 太平洋大垃圾带监测方法研究

2010 International Conference on Management and Service Science Pub Date : 2010-09-16 DOI: 10.1109/ICMSS.2010.5577101

H. Yin, Chang Cheng

引用次数: 3