Jurnal Aplikasi Manajemen最新文献_第5页

ACHIEVING PERFORMANCE THROUGH STRATEGIC AGILITY AND ENTREPRENEURIAL INNOVATION: AN EMPIRICAL RESEARCH IN SMEs SECTOR 通过战略敏捷性和企业创新实现绩效:中小企业部门的实证研究

Jurnal Aplikasi Manajemen Pub Date : 2023-03-01 DOI: 10.21776/ub.jam.2023.021.1.03

Fansuri Munawar, Keni Kaniawati, I. Latifah, Dwinto Martri Aji Buana

{"title":"ACHIEVING PERFORMANCE THROUGH STRATEGIC AGILITY AND ENTREPRENEURIAL INNOVATION: AN EMPIRICAL RESEARCH IN SMEs SECTOR","authors":"Fansuri Munawar, Keni Kaniawati, I. Latifah, Dwinto Martri Aji Buana","doi":"10.21776/ub.jam.2023.021.1.03","DOIUrl":"https://doi.org/10.21776/ub.jam.2023.021.1.03","url":null,"abstract":"Small and medium enterprises (SMEs) are often considered significant in developing countries like Indonesia. However, there are several problems regarding the quality of human resources and technical and non-technical skills, weaknesses in seizing opportunities, and lack of innovation. For this reason, SMEs need to be continuously developed both in quantity and quality, especially in improving their performance to contribute to economic development. Therefore, this study examines the factors directly or indirectly related to improving its performance. This study empirically predicts that strategic agility can influence entrepreneurial innovation and organizational learning. Furthermore, this study proposes a relationship between strategic agility, entrepreneurial innovation, and organizational learning on performance in SMEs. This research was conducted by taking samples from SMEs in the food and beverage, fashion, service, and other sectors. Sampling was conducted on 110 owners or managers of UKM in the Bandung, Garut, and Sumedang areas. Data analysis in this study used SEM-PLS. The results show that strategic agility positively relates to entrepreneurial innovation and organizational learning. Then, these findings show that organizational learning has the most significant influence on performance compared to strategic agility and entrepreneurial innovation. This study implies that SMEs can respond quickly to external changes, find creative solutions, and have agile capabilities in work processes. Recommendations for further research include environmental uncertainty moderating variables linking strategic agility and performance.","PeriodicalId":32350,"journal":{"name":"Jurnal Aplikasi Manajemen","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45209484","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

IMPLEMENTATION OF RESOURCE-BASED THEORY ON THE RELATIONSHIP OF INTELLECTUAL CAPITAL AND SMEs PERFORMANCE WITH INNOVATION ABILITY AS A MEDIUM 以创新能力为中介的智力资本与中小企业绩效关系的资源基础理论实施

Jurnal Aplikasi Manajemen Pub Date : 2023-03-01 DOI: 10.21776/ub.jam.2023.021.1.09

Tri Cahyono, C. Herdinata, Eric Harianto, Tikristini Olasode

{"title":"IMPLEMENTATION OF RESOURCE-BASED THEORY ON THE RELATIONSHIP OF INTELLECTUAL CAPITAL AND SMEs PERFORMANCE WITH INNOVATION ABILITY AS A MEDIUM","authors":"Tri Cahyono, C. Herdinata, Eric Harianto, Tikristini Olasode","doi":"10.21776/ub.jam.2023.021.1.09","DOIUrl":"https://doi.org/10.21776/ub.jam.2023.021.1.09","url":null,"abstract":"The interest of this study is how to maintain service quality to achieve customer satisfaction. This study is expected to provide an understanding of the effect of service quality and customer value on customer satisfaction and its indicators. This study analyzes the factors influencing customer satisfaction in the aviation training and education industry. The studies were on service quality, customer value, and customer satisfaction. This research is descriptive and quantitative and focuses on analyzing factors that influence customer satisfaction with a survey method approach using a questionnaire. The population in this study were alumni of Merpati Training Centre students who had completed the initial FOO and Engineering education held by Merpati Training Centre. The study was conducted on 86 respondents with a non-random sampling technique using purposive sampling. The results of the study showed that the service quality has a significant effect on customer value, the service quality has a significant effect on customer satisfaction, the customer value has a significant effect on customer satisfaction, and the service quality has a significant effect on customer satisfaction through the intervening customer value. It showed that maintaining good relationships with customers, in this case, students, and improving the service quality provided will impact the customer value obtained by students. Ultimately the expected customer satisfaction is achieved in the aviation training and education industry. If the service quality, customer value, and customer satisfaction are met as expected, it will impact increasing the number of customers and growing in the future.","PeriodicalId":32350,"journal":{"name":"Jurnal Aplikasi Manajemen","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48381312","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

THE INFLUENCE OF FASHION INNOVATIVENESS ON BEHAVIORAL INTENTION MEDIATED BY BRAND IMAGE AND BRAND LOVE 品牌形象和品牌喜爱对时尚创新行为意向的影响

Jurnal Aplikasi Manajemen Pub Date : 2023-03-01 DOI: 10.21776/ub.jam.2023.021.1.19

Nina Deskartika Miwa, A. Hussein, Mintarti Rahayu

{"title":"THE INFLUENCE OF FASHION INNOVATIVENESS ON BEHAVIORAL INTENTION MEDIATED BY BRAND IMAGE AND BRAND LOVE","authors":"Nina Deskartika Miwa, A. Hussein, Mintarti Rahayu","doi":"10.21776/ub.jam.2023.021.1.19","DOIUrl":"https://doi.org/10.21776/ub.jam.2023.021.1.19","url":null,"abstract":"The study aimed to investigate the impact of fashion innovation, brand image, brand love, and behavioral intention on Customers of Ria Miranda products in Malang. The research sample consisted of 200 purposively selected Customers of Ria Miranda products, with the data being analyzed using the partial least squares (PLS) methodology through SmartPLS. The research methodology involved an assessment of the internal consistency of the measurement models, the examination of outer models, the construction of path diagrams, and the testing of hypotheses. The study's findings suggest that fashion innovation directly impacts customer behavioral intention toward Ria Miranda products. Additionally, brand image and love mediate between fashion innovation and customer behavioral intention towards Ria Miranda products. To conclude, the study demonstrated the significant impact of fashion innovation on customer behavioral intention towards Ria Miranda products and the mediating role of brand image and brand love in this relationship. The high satisfaction level of these customers results in strong brand loyalty, further strengthened by brand love. The findings of this study indicate that customer behavioral intention can be formed if the fashion product management focuses on exploring the existing advantages of the brand, such as the dimension of fashion innovativeness while considering the brand image and the emotional feelings of the customer. When processed, a high-quality brand image and the emotional feelings of the customer play a full role as mediators in affecting behavioral intention.","PeriodicalId":32350,"journal":{"name":"Jurnal Aplikasi Manajemen","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48505796","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

JOB SATISFACTION AND EMPLOYEE PERFORMANCE FACTORS IN PALM OIL PLANTATIONS 棕榈油种植园工作满意度与员工绩效因素

Jurnal Aplikasi Manajemen Pub Date : 2023-03-01 DOI: 10.21776/ub.jam.2023.021.1.10

Prasis Damai, R. Rofiaty, S. Sudjatno

{"title":"JOB SATISFACTION AND EMPLOYEE PERFORMANCE FACTORS IN PALM OIL PLANTATIONS","authors":"Prasis Damai, R. Rofiaty, S. Sudjatno","doi":"10.21776/ub.jam.2023.021.1.10","DOIUrl":"https://doi.org/10.21776/ub.jam.2023.021.1.10","url":null,"abstract":"The research objective was to determine the effect of organizational culture, compensation, and motivation on job satisfaction and employee performance of oil palm plantations at Katari Agro Estate, PT. Bumitama Gunajaya Agro, Central Kalimantan Province. The research sample of 200 plantation direct employees was selected by accidental sampling method from 428 populations. Data were collected using a questionnaire and then analyzed by variant-based Structural Equation Model (SEM) or Partial Least Square (PLS). The results of the analysis prove that organizational culture, compensation, and motivation directly have a significant effect on job satisfaction. Organizational culture, compensation, and motivation have a significant direct effect on employee performance. Job satisfaction directly has a significant effect on employee performance. The indirect effect between organizational culture and motivation on performance through job satisfaction is not significant. The indirect effect between compensation on performance through job satisfaction has significant. The study results have implications for organizational culture, compensation, and employee motivation that need to be improved to increase job satisfaction and employee performance. Suggestions for further research include exploring research by adopting qualitative studies to explain the symptom further and focusing on the influence of organizational culture, compensation, and motivation on indirect employee or managerial employee groups.","PeriodicalId":32350,"journal":{"name":"Jurnal Aplikasi Manajemen","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41415703","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

THE ROLE OF HOSPITAL SERVICE QUALITY IN THE NATIONAL HEALTH INSURANCE / JAMINAN KESEHATAN NASIONAL (JKN) ERA AND THE COVID-19 PANDEMIC 医院服务质量在全民医保时代和新冠肺炎大流行中的作用

Jurnal Aplikasi Manajemen Pub Date : 2023-03-01 DOI: 10.21776/ub.jam.2023.021.1.07

Aqlya Zuhra Ilma, Catur Sugiarto

{"title":"THE ROLE OF HOSPITAL SERVICE QUALITY IN THE NATIONAL HEALTH INSURANCE / JAMINAN KESEHATAN NASIONAL (JKN) ERA AND THE COVID-19 PANDEMIC","authors":"Aqlya Zuhra Ilma, Catur Sugiarto","doi":"10.21776/ub.jam.2023.021.1.07","DOIUrl":"https://doi.org/10.21776/ub.jam.2023.021.1.07","url":null,"abstract":"Fewer people are visiting the outpatient clinics at Pandan Arang Hospital, Boyolali, due to the Covid-19 pandemic and the hospital class transition, with the exception of the Gastroentero Hepatology (GEH) clinic. The primary focus of this research is to learn how the GEH clinic's administration can improve service quality to attract and retain patients. This research aimed to identify the factors (service quality, customer experience, and perceived value) that lead to trust, satisfaction, and loyalty among consumers and patients when choosing healthcare providers. This study used a Sequential Exploratory design with a mixed-method approach, interviewing GEH's management and consultant doctors first and then sending out questionnaires to 307 patients of the GEH clinic at various times. Based on this research, Pandan Arang Hospital has the necessary facilities and staff to qualify as a type B hospital. Pandan Arang Hospital provided outpatient services during the pandemic, with a separate service flow for Covid-19 and Non-Covid-19 patients, as the World Health Organization and the Ministry of Health recommended. Quantitative studies show a positive and significant connection between service quality, customer experience, and perceived value on trust. Then, there's a powerfully positive connection between service quality, the value customers perceive they receive, and their level of trust in the company. Further, a positive and statistically significant correlation exists between contented customers and continued business.","PeriodicalId":32350,"journal":{"name":"Jurnal Aplikasi Manajemen","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45507069","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

LEADERSHIP ROLE AND EMPLOYEE INTENTION TO STAY: NEW EVIDENCE FROM HEALTHCARE SECTOR IN EMERGING ECONOMIES 领导角色和员工留任意向:来自新兴经济体医疗保健行业的新证据

Jurnal Aplikasi Manajemen Pub Date : 2023-03-01 DOI: 10.21776/ub.jam.2023.021.1.08

R. Setyaningrum, Jamaliah Said, Djoko Soelistya

{"title":"LEADERSHIP ROLE AND EMPLOYEE INTENTION TO STAY: NEW EVIDENCE FROM HEALTHCARE SECTOR IN EMERGING ECONOMIES","authors":"R. Setyaningrum, Jamaliah Said, Djoko Soelistya","doi":"10.21776/ub.jam.2023.021.1.08","DOIUrl":"https://doi.org/10.21776/ub.jam.2023.021.1.08","url":null,"abstract":"The report shows that healthcare employees experience more stress, emotional exhaustion, and burnout prevail during and post covid 19 and force employees to leave the profession. However, there are many more who take the challenge by staying on. This research investigates whether servant leadership, work-life balance, and behavior engagement play roles in employee intention to stay. This study surveyed 200 employees of 10 big healthcare companies in Indonesia. The number of respondents who filled out the questionnaire via google form was 137. Data were analyzed using Smart Partial Least Square (PLS). The findings of the study showed that servant leadership has a positive effect on work-life balance, servant leadership has a positive effect on a leader's needs to trust, work-life balance has a positive effect on behavior engagement, work-life balance has a positive effect on leader needs to trust his subordinates, behavioral engagement has a positive effect on the intention to stay, empowerment leader moderates the positive effect of behavior engagement on intention to stay, and leader needs to trust his subordinates has a positive effect on the intention to stay. However, service leadership has no effect on the intention to stay, behavioral engagement has no effect on the leader's need to trust his subordinates, and behavioral engagement has no effect on the leader's need to trust his subordinates. The implication of this research is to retain employees in the company. Although the leadership style is not very supportive, it is still necessary to ensure that the employees feel comfortable at work, trusted by their superiors, and empowered by their abilities.","PeriodicalId":32350,"journal":{"name":"Jurnal Aplikasi Manajemen","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49182494","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

DOES MILLENNIAL RATIONAL IN DECISION MAKING? THE IMPACT OF SELF-CONTROL AND E-MONEY ON COMPULSIVE BUYING: REFERENCE GROUP AS MODERATING VARIABLE 千禧一代决策理性吗？自制力和电子货币对强迫性购买的影响&以参考群体为调节变量

Jurnal Aplikasi Manajemen Pub Date : 2023-03-01 DOI: 10.21776/ub.jam.2023.021.1.02

Z. Rahman, Awan Santosa, Sumiyarsih Sumiyarsih, Rina Dwiarti, Norlaile Salleh Huddin

{"title":"DOES MILLENNIAL RATIONAL IN DECISION MAKING? THE IMPACT OF SELF-CONTROL AND E-MONEY ON COMPULSIVE BUYING: REFERENCE GROUP AS MODERATING VARIABLE","authors":"Z. Rahman, Awan Santosa, Sumiyarsih Sumiyarsih, Rina Dwiarti, Norlaile Salleh Huddin","doi":"10.21776/ub.jam.2023.021.1.02","DOIUrl":"https://doi.org/10.21776/ub.jam.2023.021.1.02","url":null,"abstract":"The millennial generation is known as the sandwich generation, where they sometimes experience various problems in making decisions, including purchasing goods or services. These problems are essential to study regarding decision-making, especially in the digital era. There are various conveniences in conducting transactions, such as e-money. The millennial generation tends to compulsive buying for goods or services with various factors, both due to individual internal and external factors. This study aims to examine the effect of self-control and e-money on compulsive buying, which a reference group moderates. The sampling technique used is purposive sampling with a total of 249 respondents, where the sample criteria are the younger generation with e-money applications. The data analysis technique uses SEM-PLS to test the hypothesis. The results showed that self-control weakened compulsive buying due to the individual's ability to control himself in shopping. E-money usage has a positive effect on compulsive buying because of easier transactions. The novelty of this study used the reference group as a moderating variable, where the results of the reference group strengthen the influence of self-control on compulsive buying because individuals get positive information and suggestion from the group. Finally, the reference group can weaken the influence of e-money on compulsive buying. Although there is convenience in transacting, the presence of information from the group can prevent them from compulsive buying.","PeriodicalId":32350,"journal":{"name":"Jurnal Aplikasi Manajemen","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45641981","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

JOB INVOLVEMENT AND JOB RELEVANT INFORMATION IN MODERATING BUDGETING PARTICIPATION ON BUDGETARY SLACK 工作投入和工作相关信息对预算松弛时预算参与的调节作用

Jurnal Aplikasi Manajemen Pub Date : 2023-03-01 DOI: 10.21776/ub.jam.2023.021.1.12

Tun Huseno, Linda Wati

{"title":"JOB INVOLVEMENT AND JOB RELEVANT INFORMATION IN MODERATING BUDGETING PARTICIPATION ON BUDGETARY SLACK","authors":"Tun Huseno, Linda Wati","doi":"10.21776/ub.jam.2023.021.1.12","DOIUrl":"https://doi.org/10.21776/ub.jam.2023.021.1.12","url":null,"abstract":"Budgetary slack frequently happens in local governments. This can also occur due to indications of individual behavior lowering the income target to facilitate the achievement of local government budgets. The purpose of the study was to examine and analyze job involvement and job relevant information moderating budgetary participation on budgetary slack with empirical study on the regency of Sijunjung. The sample of this research is echelon II, III and IV officials in government of Sijunjung Regency. The sampling technique use in this study is a purposive sampling technique. The sample used in this studi were 59 respondents. The analysis of Partial Least Square (PLS) based on variance is the analytical technique used in this research. The results of the study found that budgetary participation has a positive and significant effect on the level of budget slack reduction. Job involvement was not evidenced to moderate the effect of budgetary participation on the level of budget slack reduction while job relevant information was evidenced to moderate the effect of budgetary participation on the level of budget slack reduction and is in quacy moderation. Suggestions for further research should be to examine the entire regional apparatus organization (OPD) in Sijunjung Regency to see budget slack in the budget preparation process and how employee involvement and information can reduce gaps in employee participation in budget preparation. In the participatory budgeting process, the government must consider the factors that influence budget participation, which can have an impact on budgetary slack, such as job involvement and job relevant information.","PeriodicalId":32350,"journal":{"name":"Jurnal Aplikasi Manajemen","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41262753","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

RELATIONSHIP BETWEEN HUMAN CAPITAL AND MSMES PERFORMANCE WITH COMPETITIVE ADVANTAGE AS A MEDIATION 以竞争优势为中介的人力资本与MSMES绩效的关系

Jurnal Aplikasi Manajemen Pub Date : 2023-03-01 DOI: 10.21776/ub.jam.2023.021.1.14

M. Rokhman, R. Ratnawati, Y. Rahayu

{"title":"RELATIONSHIP BETWEEN HUMAN CAPITAL AND MSMES PERFORMANCE WITH COMPETITIVE ADVANTAGE AS A MEDIATION","authors":"M. Rokhman, R. Ratnawati, Y. Rahayu","doi":"10.21776/ub.jam.2023.021.1.14","DOIUrl":"https://doi.org/10.21776/ub.jam.2023.021.1.14","url":null,"abstract":"The numerous batik industries in Indonesia, including the province of East Java, are evidence of the fast-paced growth of batik in that country. Batik Businesses in East Java continue to perform poorly due to management issues that are numerous and interconnected. The resource-based theory emphasizes internal elements in elucidating business strategy through competitive advantage as a variable that influences the impact of human capital on the performance of Batik SMEs in East Java. The sampling strategy used in this research was proportional random sampling, with numbered samples drawn from 140 East Javan batik SMEs. A structural equation modeling (SEM) study demonstrates how human capital affects MSMEs' performance and competitive advantage. The link between human capital and the success of batik MSMEs in East Java can be mediated by competitive advantage. Based on the research findings, suggestions are put forward for science. The results of this research can enrich references and scientific repertoire related to Resource-Based Theory and can be implemented in MSMEs who want to get good performance by owning, mastering, and utilizing intangible assets through human capital. Batik SMEs in East Java need to improve leadership skills to be more cooperative with employees and partners and improve relations between employees, partners, and consumers, for further researchers can conduct a study of the business environment and network (networking) efforts to improve the performance of MSMEs.","PeriodicalId":32350,"journal":{"name":"Jurnal Aplikasi Manajemen","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46630228","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

THE ROLE OF SERVICE QUALITY AGILITY, COMPETENCE, AND ORGANIZATIONAL COMMITMENT IN IMPROVING EMPLOYEE PERFORMANCE 服务质量、敏捷性、能力和组织承诺在提高员工绩效中的作用

Jurnal Aplikasi Manajemen Pub Date : 2023-03-01 DOI: 10.21776/ub.jam.2023.021.1.17

Tomy Fitrio, Yudha Remofa, H. Hardi, Yusof Ismail

{"title":"THE ROLE OF SERVICE QUALITY AGILITY, COMPETENCE, AND ORGANIZATIONAL COMMITMENT IN IMPROVING EMPLOYEE PERFORMANCE","authors":"Tomy Fitrio, Yudha Remofa, H. Hardi, Yusof Ismail","doi":"10.21776/ub.jam.2023.021.1.17","DOIUrl":"https://doi.org/10.21776/ub.jam.2023.021.1.17","url":null,"abstract":"Employees are assets for the company. Therefore high employee performance can improve company performance in achieving goals. The current research was done to develop a conceptual model related to competency, organizational commitment, service quality agility, and employee performance. In this case, data involved were obtained from 127 BUMN Bank employees. The information was prepared to utilize PLS Structural Equation Modeling. This study suggested service quality agility as a technique to raise worker productivity. The study further revealed that competence and organizational commitment mediated by service quality agility improve employee performance. Therefore, this result supports the hypothesis of the significance of service quality agility in improving employee performance. The findings from this study can be used as a strategy for improving employee performance. This result also strengthens the human motivation theory, in which employees working with suitable competence, high commitment, and high motivation in providing services can improve employee and organizational performance. Future research can focus on service quality agility by expanding the research subject to other business companies related to customer service, and the results may vary.","PeriodicalId":32350,"journal":{"name":"Jurnal Aplikasi Manajemen","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48119650","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1