2016 14th International Conference on ICT and Knowledge Engineering (ICT&KE)最新文献

Using transition systems and regions to analyze and monitor admission procedures of a hospital 使用过渡系统和区域来分析和监控医院的入院程序

2016 14th International Conference on ICT and Knowledge Engineering (ICT&KE) Pub Date : 2016-11-01 DOI: 10.1109/ICTKE.2016.7804106

Thanet Mettiyaporn, K. Kungcharoen, W. Premchaiswadi

引用次数: 0

Optimization techniques for PL/SQL PL/SQL的优化技术

2016 14th International Conference on ICT and Knowledge Engineering (ICT&KE) Pub Date : 2016-11-01 DOI: 10.1109/ICTKE.2016.7804097

Danai Saisanguansat, P. Jeatrakul

引用次数: 2

Biological and combinatorial problems exploration using parallel and evolutionary computing 使用并行和进化计算探索生物和组合问题

2016 14th International Conference on ICT and Knowledge Engineering (ICT&KE) Pub Date : 2016-11-01 DOI: 10.1109/ICTKE.2016.7804095

Fahmida Hossain, M. Shamsujjoha, Md. Nawab Yousuf Ali

引用次数: 0

A study to investigate time durations of a call center customer service using transition systems 一项调查使用转换系统的呼叫中心客户服务持续时间的研究

2016 14th International Conference on ICT and Knowledge Engineering (ICT&KE) Pub Date : 2016-11-01 DOI: 10.1109/ICTKE.2016.7804104

Chenchira Chuchaimongkhon, P. Porouhan, W. Premchaiswadi

{"title":"A study to investigate time durations of a call center customer service using transition systems","authors":"Chenchira Chuchaimongkhon, P. Porouhan, W. Premchaiswadi","doi":"10.1109/ICTKE.2016.7804104","DOIUrl":"https://doi.org/10.1109/ICTKE.2016.7804104","url":null,"abstract":"This research study applied process mining transition systems and regions technique in order to better discover, investigate and analyze the customer service procedures of a Call Center in a bank regarding credit card problems, issues, inquiries and etc. Using the appropriate algorithm via ProM process mining tool enabled us to simulate and generate the resulting graphs in terms of Transition System models. Moreover, using the Disco Fluxicon process mining platform made possible having a look at the collected event logs from different perspectives and dimensions including the standard deviation analysis and investigation of the frequency of data at each stage and so on. The approach applied in this study and the proposed techniques can provide groundwork for future and further studies in different situations and scenarios. Accordingly, the findings of the study helped the administrators and managers of the call center company to improve and enhance the quality of their service with respect to bank credit service as well as being able to better benchmark and detect the potential or existing problems, discrepancies and noises within the available system.","PeriodicalId":321584,"journal":{"name":"2016 14th International Conference on ICT and Knowledge Engineering (ICT&KE)","volume":"24 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2016-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124663687","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 10

Applying inductive Visual Miner technique to analyze and detect problems in procedures of a hospital in Thailand 应用感应式视觉挖掘技术对泰国某医院流程问题进行分析和检测

2016 14th International Conference on ICT and Knowledge Engineering (ICT&KE) Pub Date : 2016-11-01 DOI: 10.1109/ICTKE.2016.7804105

Tirapong Toyawanit, W. Premchaiswadi

引用次数: 5

The new calculation method of run expectancy 新的运行期望计算方法

2016 14th International Conference on ICT and Knowledge Engineering (ICT&KE) Pub Date : 2016-11-01 DOI: 10.1109/ICTKE.2016.7804093

Kazuki Konda, Yoshiro Yamamoto

引用次数: 0

Student teachers' smartphone academic uses and preferences: Perspectives for mobile-aided pedagogy 学生教师的智能手机学术使用和偏好:移动辅助教学法的视角

2016 14th International Conference on ICT and Knowledge Engineering (ICT&KE) Pub Date : 2016-11-01 DOI: 10.1109/ICTKE.2016.7804099

Reynald M. Cacho

引用次数: 3

Agile-Waterfall hybrid for prevention information system of dengue viral infections: A case study in Health Department of Jember, East Java, Indonesia 敏捷-瀑布混合预防登革热病毒感染信息系统:印度尼西亚东爪哇省卫生部门案例研究

2016 14th International Conference on ICT and Knowledge Engineering (ICT&KE) Pub Date : 2016-11-01 DOI: 10.1109/ICTKE.2016.7804090

I. P. Lesmana, R. N. Karimah, B. Widiawan

{"title":"Agile-Waterfall hybrid for prevention information system of dengue viral infections: A case study in Health Department of Jember, East Java, Indonesia","authors":"I. P. Lesmana, R. N. Karimah, B. Widiawan","doi":"10.1109/ICTKE.2016.7804090","DOIUrl":"https://doi.org/10.1109/ICTKE.2016.7804090","url":null,"abstract":"Dengue viral infections are one the most important mosquito-borne diseases that have rapidly spread in all regions of Indonesia including at district of Jember, East Java in recent years. They may be asymptomatic or may give rise to undifferentiated fever, dengue fever (DF), dengue haemorrhagic fever (DHF), or dengue shock syndrome (DSS). The number of dengue cases at Jember reported increased from 77 in 2011 to 923 in 2015 and case fatality rate exceeded 1.3 in 2011 and over 1.6 in 2015. The main obstacles of dengue surveillance are occurred due to lack of public response to the onset of dengue viral infections cases in the surrounding environment, reporting cases from the hospitals, clinics, or community health centre have been delayed because of accessibility factor and manual written report. Without the validity of the information from dengue patient data, epidemiological investigation can't provide valuable information to control ongoing outbreaks. To overcome these problems, the development of prevention information system of dengue viral infections plays crucial role in the identifying cases and obtaining information from them to decide what actions must be taken by Health Department of Jember to control and eliminate outbreaks. To build robust prevention information system is used the hybrid model to combine both Waterfall and Agile. Leveraging both the Waterfall and Agile approach ensures the success of the project. It removes the disadvantages of both the models while bringing together the advantages of both. The objective of this paper is to highlight the importance of the hybrid model to successfully develop and implement prevention information system of dengue viral infections at Jember to restrict mosquito-borne spreading.","PeriodicalId":321584,"journal":{"name":"2016 14th International Conference on ICT and Knowledge Engineering (ICT&KE)","volume":"14 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2016-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114964852","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 11

Performance analysis of a bank call canter customer service using Fuzzy Miner technique 利用模糊Miner技术对某银行呼叫中心客户服务进行绩效分析

2016 14th International Conference on ICT and Knowledge Engineering (ICT&KE) Pub Date : 2016-11-01 DOI: 10.1109/ICTKE.2016.7804103

Aekaraj Meethip, Poohridate Arpasat, W. Premchaiswadi

引用次数: 0

Discussion of outlier detection methods of purchasing data 采购数据异常值检测方法探讨

2016 14th International Conference on ICT and Knowledge Engineering (ICT&KE) Pub Date : 2016-11-01 DOI: 10.1109/ICTKE.2016.7804092

K. Kono, Yoshiro Yamamoto

{"title":"Discussion of outlier detection methods of purchasing data","authors":"K. Kono, Yoshiro Yamamoto","doi":"10.1109/ICTKE.2016.7804092","DOIUrl":"https://doi.org/10.1109/ICTKE.2016.7804092","url":null,"abstract":"This study essentially evaluates the purchasing histories of supermarkets. Supermarket purchasing-data is often dynamic and can significantly fluctuate via seasonal, bargain-sale, and regular-sale trends. When data are analyzed inclusive of such trends, it is usually necessary to account for these trends within the acquired statistical sets to prevent biasing of results. For this subject evaluation, time-series data were evaluated for each day during a two-year period; however, data trends were ultimately extensively modified during the subject collection period. In addition, detection of outliers (representing a higher day's sales)was successfully carried out at any given time during the data acquisition interval. In this analysis, a two-step process was ultimately employed that converted non-stationary data into stationary data. Firstly, a period of data was contracted; secondly, trend-removal of data was performed through component decomposition (via the use of a state-space model). As the study team applied these two approaches, outliers were regularly detected. Identification of a product sale date, however, could not be adequately represented within the estimated component of a state-space model.","PeriodicalId":321584,"journal":{"name":"2016 14th International Conference on ICT and Knowledge Engineering (ICT&KE)","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2016-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128667375","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0