{"title":"Scaffolded Help for Learning: How Experts Collaboratively Support Newcomer Participation in Online Communities","authors":"A. Johri, Seungwon Yang","doi":"10.1145/3083671.3083694","DOIUrl":"https://doi.org/10.1145/3083671.3083694","url":null,"abstract":"Online communities, often in the form of discussion forums, encapsulate the very notion of \"doing good with technology\" by serving as a conduit for help-seeking and problem-solving by users who volunteer their time and effort. One form of helping is assisting others with learning new content, an under-examined topic within the context of online communities, and in this paper we present a study investigating how online discussion forums go beyond informational support and guide newcomers' learning. We analyzed a forum dedicated to helping newcomers learn the programming language Java™. Using an empirical approach that combined analysis of forum data with interviews with expert we found that experts consciously and collaboratively scaffolded newcomers' learning by creating shared understanding, providing ongoing diagnosis, and fading their help over time. Multiple resources were leveraged for scaffolding and learners often received personalized instruction through collaborative contributions of multiple experts on the forum.","PeriodicalId":320659,"journal":{"name":"Proceedings of the 8th International Conference on Communities and Technologies","volume":"10 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-06-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126498423","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Civic Intelligence in an Uncertain and Threatening World","authors":"G. Concilio, A. Liddo, D. Schuler, Justin Smith","doi":"10.1145/3083671.3083711","DOIUrl":"https://doi.org/10.1145/3083671.3083711","url":null,"abstract":"This workshop is intended to help explore a variety of often disconnected viewpoints, experiments, research efforts, and computer programs with the explicit purpose of developing more coherent approaches that help support the maintenance and enhancement of civic intelligence under our current and somewhat ominous circumstances.","PeriodicalId":320659,"journal":{"name":"Proceedings of the 8th International Conference on Communities and Technologies","volume":"10 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-06-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125101169","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
G. Avram, J. Choi, S. Paoli, A. Light, Peter Lyle, Maurizio Teli
{"title":"Collaborative Economies: From Sharing to Caring","authors":"G. Avram, J. Choi, S. Paoli, A. Light, Peter Lyle, Maurizio Teli","doi":"10.1145/3083671.3083712","DOIUrl":"https://doi.org/10.1145/3083671.3083712","url":null,"abstract":"Digital platforms, often labeled as part of the \"sharing economy\", are becoming increasingly relevant to both the daily lives of private individuals and to researchers. As these tools are transforming various communities (of interest, place, practice and circumstance) to establish new forms of connection, welfare, labour and service, there emerge fundamental questions around the perils of creation and use. In response to this disruptive trend, this workshop brings together perspectives and cases from researchers and practitioners across various disciplines to interrogate how different forms of collaborative economy might be imagined and created based on the ethics and logic of care.","PeriodicalId":320659,"journal":{"name":"Proceedings of the 8th International Conference on Communities and Technologies","volume":"8 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-06-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116333430","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Supporting Communities of Practice in Public Administrations: Factors influencing Adoption and Readiness","authors":"Oliver Blunk, Michael Prilla","doi":"10.1145/3083671.3083699","DOIUrl":"https://doi.org/10.1145/3083671.3083699","url":null,"abstract":"Exchange of experiences is a common means of informal learning in work places. Multiple organizations have discovered the benefits of actively supporting a community of practice to support this. We implemented a community of practice platform in two public administration organizations concerned with employment and experienced differences between the cases as well as difficulties during the implementation. After conducting a systematic analysis, we identified several influencing factors affecting the emergence of a community of practice. We propose a set of readiness indicators derived from this analysis, offering researchers and practitioners a tool to estimate the readiness of a public administration organization towards adopting communities of practice.","PeriodicalId":320659,"journal":{"name":"Proceedings of the 8th International Conference on Communities and Technologies","volume":"37 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-06-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"120996142","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Untangling the Mess of Technological Artifacts: Investigating Community Artifact Ecologies","authors":"S. Bødker, Peter Lyle, J. Saad-Sulonen","doi":"10.1145/3083671.3083675","DOIUrl":"https://doi.org/10.1145/3083671.3083675","url":null,"abstract":"Everyday communities seem to juggle their technology use largely through the contributions and knowledge brought by its members. This contrasts with work settings where there is a greater focus on strategic choices to acquire new technologies and competencies. We focus on how artifact ecologies are shaped in community settings by personal and community relationships, and on the methodological possibilities of understanding these communities for the purpose of design, and making informed technology choices in communities. We applied interview and visual mapping methods, before undertaking a 'remapping' process as part of our data analysis, thus contributing methodologically to the investigation of artifact ecologies at large and community artifact ecologies in particular. Theoretically, we extend the understanding of dynamics in artifact ecologies and highlight the ways these dynamics are shaped by the social interactions taking place, around technological artifacts, in everyday situations.","PeriodicalId":320659,"journal":{"name":"Proceedings of the 8th International Conference on Communities and Technologies","volume":"3 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-06-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125320857","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Creating a Datascape: a game to support communities in using open data","authors":"A. Wolff, Matthew Barker, M. Petre","doi":"10.1145/3083671.3083686","DOIUrl":"https://doi.org/10.1145/3083671.3083686","url":null,"abstract":"Open data is a resource that both local governments and citizens can use for answering questions about a particular community and for innovating new products and services. In reality, there are a number of barriers to the use of open data, not least that citizens can find it difficult to make sense of available data and understand what sort of problems it may solve. In this paper we describe the development of a board game that is designed to help people to better understand the relationship between data, the environment from which it derives and the questions it can be used to answer. We describe the motivation for the game's development, its current design and our ultimate intention, to create a tangible interactive, datascape. This work has been undertaken as part of a smart city educational programme.","PeriodicalId":320659,"journal":{"name":"Proceedings of the 8th International Conference on Communities and Technologies","volume":"13 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-06-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116838173","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Seeking togetherness: moving toward a comparative evaluation framework in an interdisciplinary DIY networking project","authors":"Gareth J. Davies, Mark Gaved","doi":"10.1145/3083671.3083704","DOIUrl":"https://doi.org/10.1145/3083671.3083704","url":null,"abstract":"There is renewed interest in community networks as a mechanism for local neighbourhoods to find their voice and maintain local ownership of knowledge. In a post-Snowden, big data, age of austerity there is both widespread questioning of what happens to public generated data shared over 'free' services such as Facebook, and also a renewed focus on self-provisioning where there are gaps in digital service provision. In this paper we introduce an EU funded collaborative project ('MAZI') that is exploring how Do-It-Yourself approaches to building community networks might foster social cohesion, knowledge sharing and sustainable living through four pilots across Europe. A key challenge is to develop a shared evaluation approach that will allow us to make sense of what we are learning across highly diverse local situations and disciplinary approaches. In this paper we describe our initial approaches and the challenges we face.1","PeriodicalId":320659,"journal":{"name":"Proceedings of the 8th International Conference on Communities and Technologies","volume":"10 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-06-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127023111","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
H. Davis, L. Hespanhol, J. Farmer, Joel Fredericks, G. Caldwell, Marius Hoggenmüller
{"title":"Designing Participation for the Digital Fringe","authors":"H. Davis, L. Hespanhol, J. Farmer, Joel Fredericks, G. Caldwell, Marius Hoggenmüller","doi":"10.1145/3083671.3083714","DOIUrl":"https://doi.org/10.1145/3083671.3083714","url":null,"abstract":"Digital participation is emerging as a key issue for researchers, designers, educators, industry and others as government policy increasingly seeks to include people in decision-making about all aspects of their lives. Yet, that tends to focus predominantly on mainstream communities of highly urbanized settlements, often neglecting segments of society lacking access to resources, digital technology or telecommunications infrastructure. Likewise, people from diverse and marginalised backgrounds, or who are socially excluded, such as people living with disability, the elderly, disadvantaged youth and women, people identifying as LGBTI, refugees and migrants, Indigenous people and others, are particularly vulnerable to digital under-participation, thereby compounding disadvantage. This workshop proposes to identify practical, innovative, and sensitive design solutions to support digital participation for disadvantaged communities in urban and regional environments; foster digital skills within and across communities; investigate the role of proxies in digital inclusion; and discuss design strategies for sustaining digital inclusion in the long run.","PeriodicalId":320659,"journal":{"name":"Proceedings of the 8th International Conference on Communities and Technologies","volume":"43 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-06-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114452991","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Katja Neureiter, Johannes Vollmer, Rebecca L. Gerwert Vaz de Carvalho, M. Tscheligi
{"title":"Starting up an E-Mentoring Relationship: A User Study","authors":"Katja Neureiter, Johannes Vollmer, Rebecca L. Gerwert Vaz de Carvalho, M. Tscheligi","doi":"10.1145/3083671.3083692","DOIUrl":"https://doi.org/10.1145/3083671.3083692","url":null,"abstract":"Computer-mediated communication (CMC) tools offer new ways for collaboration between distant parties (e.g., e-mentoring). However, this way of collaboration brings along diverse challenges, e.g., setting up a mentoring relationship in the absence of face-to-face meetings. Within a user study with eight mentor-mentee pairs, we investigated how this initial contact can be supported via an online platform. We explored what kind of communication channels are considered useful and to what extent participants reached mutual understanding (common ground). The results indicate that although participants preferred text messaging for the first contact, almost all switched to audio or video calls during the conversation to establish more closeness during the communication.","PeriodicalId":320659,"journal":{"name":"Proceedings of the 8th International Conference on Communities and Technologies","volume":"2 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-06-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"117307779","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Cristhian Parra, C. Rohaut, M. Maeckelbergh, V. Issarny, J. Holston
{"title":"Expanding the Design Space of ICT for Participatory Budgeting","authors":"Cristhian Parra, C. Rohaut, M. Maeckelbergh, V. Issarny, J. Holston","doi":"10.1145/3083671.3083702","DOIUrl":"https://doi.org/10.1145/3083671.3083702","url":null,"abstract":"This paper analyzes existing practices and supporting technologies for Participatory Budgeting (PB), with a special focus on US-related initiatives, as a mean to understand the current and future design space of ICT for participatory democracy. We suggest new design opportunities for ICT to facilitate citizen collaboration in the PB process, and by extension, to reflect on how these technologies could better foster deliberative decision-making at a scale that is both small and large.","PeriodicalId":320659,"journal":{"name":"Proceedings of the 8th International Conference on Communities and Technologies","volume":"67 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-06-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127966520","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}