Jurnal Penelitian Pos dan Informatika最新文献

{"title":"PREFERENSI KONSUMEN TERHADAP JASA POS DI YOGYAKARTA","authors":"Siti Wahyuningsih","doi":"10.17933/JPPI.2014.040103","DOIUrl":"https://doi.org/10.17933/JPPI.2014.040103","url":null,"abstract":"Abstrak Survei dengan pendekatan kuantitatif ini, berupaya mendiskripsikan data dan informasi mengenai trend penggunaan jasa pos di Yogyakarta sebagai sarana komunikasi tertulis atau surat elektronik, layanan paket, layanan logistik, layanan transaksi keuangan berdasarkan Undang-Undang nomor: 38 Tahun 2009 tentang pos. Realitas penyelenggara jasa perposan di Indonesia saat ini, menimbulkan preferensi konsumen dalam penggunaannya. Mengacu pada Model Sandhusen (2000), penelitian menjelaskan beberapa faktor yang mendasari preferensi konsumen untuk menggunakan jasa pos sesuai pilihannya. Hasil penelitian menunjukkan, karakteristik konsumen yang menggunakan jasa pos berusia 20 – 50 tahun dengan pendidikan rata-rata SLTA. Umumnya konsumen adalah pekerja swasta dan cenderung memilih PT. Pos Indonesia sebagai penyelenggara jasa perposan yang diakui memenuhi kebutuhan. Kesimpulannya, preferensi konsumen terhadap jasa perposan cenderung mempertimbangkan kualitas layanan yang tepat waktu dan tarif yang terjangkau dibanding fasilitas lainnya. Karena itu, penyelenggara pos (BUMN) senantiasa mempertahankan kualitas pelayanan dan mempertimbangkan loyalitas pelanggan. Penyelenggara pos lainnya tetap berkontribusi pada penyelenggaraan jasa pos yang memenuhi standar pelayanan sesuai ketentuan Undang-Undang dan peraturan. Abstract This quantitative survey approach, seeks to describe the data and information on trends concerning the use of the postal services in Yogyakarta as a means of written communication or electronic mail, package services, logistic services, financial transaction services based on Undang-Undang No: 38 of 2009 on postal field. The reality of postal service providers in Indonesia, raises consumer preferences in their usage. Referring to Sandhusen Model (2000), the study describes some of the factors underlying consumer preferences to use the postal service of their choice. The results showed that the characteristics of consumers who use the postal services are between 20-50 years of age, with an average high school education. In general, private sector workers and consumers are likely to choose PT. Pos Indonesia as a recognized postal service provider to meet the needs. In conclusion, consumer preferences towards postal services tend to consider the quality of on time services and affordable rates than other facilities. Therefore, the organizers of the post (SOEs) continue to maintain service quality and customer loyalty into account. Other postal organizers still contribute to the implementation of the postal services that meets the standard of services in accordance with the Act and regulations.","PeriodicalId":31332,"journal":{"name":"Jurnal Penelitian Pos dan Informatika","volume":"4 1","pages":"23-36"},"PeriodicalIF":0.0,"publicationDate":"2014-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"67623963","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Implementasi Sistem ERP (Enterprise Resources Planning) PT Pos Indonesia : Sebuah Inisiasi dan Strategi","authors":"Anton Susanto","doi":"10.17933/jppi.2013.030202","DOIUrl":"https://doi.org/10.17933/jppi.2013.030202","url":null,"abstract":"ABSTRAK Implementasi Enterprise Resources Planning (ERP) PT Pos Indonesia merupakan bagian dari strategi penguatan internal bisnis perusahaan dan pilihan yang cukup penting dalam konteks karena tidak sedikit berbagai implementasi ERP oleh perusahaan-perusahaan di Indonesia yang mengalami kegagalan baik disebabkan oleh over budget , over time dalam pengerjaan proyek, kinerja sistem yang kurang dan keuntungan yang tidak sesuai harapan (Dantes & Hasibuan, 2011). Pilihan investasi ERP ini bukan karena sebab, berbagai pengaruh lingkungan internal maupun eksternal telah menjadi dorongan tersendiri bagi perlunya ERP pada PT Posindo. Faktor eksternal dimaksud seperti iklim kompetisi yang semakin meningkat, upaya IPO ( Initial Public Offering ) yang membutuhkan penerapan tata kelola bisnis dengan standar yang berlaku best practice dan diterima secara internasional dan berbagai kebijakan dan regulasi terkati UU Perposan dan juga peraturan tentang BUMN. Sebagai sebuah sistem terintegrasi, ERP dalam konteks internal diharapkan dapat meningkatkan efisiensi dan kinerja aset produk agar lebih meningkatkan nilai tambah bagi perusahaan, seperti Layanan Pos dan bisnis retail yang secara financial memberikan value added negatif pada tahun 2012. Dalam tahap inisiasi, implementasi ERP dilakukan secara bertahap dimulai dengan modul SAP modul FICO (Financial Controlling) dengan memperhatikan kesiapan infrastruktur dan pengembangan aplikasi-aplikasi existing ( in-house development ) agar nantinya dapat diintegrasikan dengan basis data pada ERP. ABSTRACT The implementation of Enterprise Resource Planning (ERP) at PT Pos Indonesia is a part of strengthen ing internal business strategy and important options because there is many implementation of ERP by various companies in Indonesia that have failed either due to over-budget, over- time in construction project , the performance of the system is lacking and  benefits that are not as expected (Dantes & Hasibuan , 2011). ERP investment options is due without reasoning, many of internal and external environments that influence and drive the need of implementation ERP at PT Posindo. External factors such as the increasing of competition, attempts IPO (Initial Public Offering ) which requires the application of the business governance standards that apply best practices and internationally acceptable and  a wide range of policies and regulations is related postal laws and  the regulations of State-Owned Enterprise. As an integrated system, ERP is expected to improve the efficiency and performance of assets in order to further increase product added value for the company, such as the Postal Service and retail businesses that are financially provide negative value added in 2012. In the initiation phase, ERP implementation is done in stages starting with the modules of SAP FICO ( Financial Controlling ) with regard infrastructure readiness and the development of existing applications (in-house development) that to be integrated wi","PeriodicalId":31332,"journal":{"name":"Jurnal Penelitian Pos dan Informatika","volume":"3 1","pages":"115-128"},"PeriodicalIF":0.0,"publicationDate":"2013-12-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"67624087","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Analisis Hambatan Komunikasi Organisasi Vertikal PT Pos Indonesia (Persero) (Kasus Pada Kantor Pos Medan)","authors":"Paraden Lucas Sidauruk","doi":"10.17933/JPPI.2013.030201","DOIUrl":"https://doi.org/10.17933/JPPI.2013.030201","url":null,"abstract":"ABSTRAK Masalah utama  penelitian ini adalah bagaimana hambatan pelaksanaan komunikasi organisasi vertikal ke atas pada  Kantor Pos Medan.  Untuk menjawabnya  dilakukan penelitian deskriptif dengan pendekatan  kualitatif.  Pengumpulan data dilakukan melalui  wawancara mendalam,  observasi,  dan studi dokumen serta  pengisian  Daftar Isian Pos. Analisis data menggunakan deskriptif kualitatif.  Hasil penelitian menunjukkan bahwa bentuk komunikasi organisasi vertikal ke bawah didominasi komunikasi lisan tatap muka, sedangkan bentuk komunikasi organisasi vertikal ke atas umumnya menggunakan  komunikasi tulisan sepanjang mengenai  laporan keuangan dan informasi pekerjaan kantor.  Jenis informasi yang disampaikan pimpinan kurang  sesuai dengan informasi yang dibutuhkan karyawan sehingga timbul  kesenjangan informasi. Pelaksanaan komunikasi vertikal  ke atas menyangkut keluhan karyawan  masih minim karena adanya  hambatan pribadi (personal barriers), dan  hambatan organisasi (organization barriers). ABSTRACT The main problem of this research is how the implementation of organizational communication barriers vertically upwards on the Medan Post Office. To answer it, conducted a research with descriptive qualitative approach. Data collected through in-depth interviews, observation, and study of documents and filling the Post Checklist. Data analysis using descriptive qualitative. The results showed that the form of organizational downward vertical communication generally dominated by face-to-face verbal communication, while the organizational form of upwards vertical communication generally using written communications throughout the financial statements and information about office work. In accordance to the type of information that is presented by the leaders is lack of the needs of employee so that there are information gaps. Implementation of upward vertical communication regarding employee complaints still minimal due to personal barriers, and organizational barriers .","PeriodicalId":31332,"journal":{"name":"Jurnal Penelitian Pos dan Informatika","volume":"3 1","pages":"93-113"},"PeriodicalIF":0.0,"publicationDate":"2013-12-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"67622988","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Inkubasi Implementasi Ipv6 di Lingkungan PT Telekomunikasi Indonesia Tbk","authors":"Lunel Candra","doi":"10.17933/jppi.2013.030203","DOIUrl":"https://doi.org/10.17933/jppi.2013.030203","url":null,"abstract":"ABSTRAK Sebagai salah satu penyelenggara jaringan dan layanan informasi di Indonesia, PT Telekomunikasi Indonesia (Telkom) menghadapi permasalahan jumlah IP address yang semakin menipis, yang mana juga dihadapi oleh dunia telekomunikasi secara global. IP address yang secara luas digunakan saat ini, yaitu IPv4, memiliki keterbatasan dalam sisi jumlah dan akan segera habis dalam waktu singkat. Namun demikian terdapat beberapa solusi yang dapat dilakukan oleh operator telekomunikasi meliputi I, mplementasi NAT ( Network Address Translation ) 444, dual stack IPv4 dan IPv6, tunneling , dan native IPv6. Keempat solusi di atas memiliki kelebihan dan kekurangan tersendiri, namun target native IPv6 sebagai sasaran utama nampaknya merupakan satu-satunya solusi yang bersifat feasible yang akan dituju oleh semua operator pelaku industri IT di dunia, termasuk Telkom. Unit RDC Telkom selaku unit yang dikhususkan untuk melakukan riset teknologi telah melakukan kajian dan pengujian implementasi IPv6 berskala lab yang difokuskan kepada wadah inkubasi untuk enabling kapabilitas IPv6 pada perangkat telekomunikasi eksisting serta test interoperability di antara perangkat-perangkat tersebut. Studi ini menyajikan hasil dari pengujian fungsi, integrasi multi layer dan interoperability IPv6 di dalam environment lab v6 OASIS RDC Telkom, yang mana dapat juga menjadi referensi bagi pihak penentu kebijakan perusahaan dalam kaitannya dengan adopsi teknologi IP untuk diimplementasi di masa mendatang. ABSTRACT As a network and information service provider in Indonesia, PT Telekomunikasi Indonesia (Telkom) is facing a number of problems of exhausted IP addresses, which is also being faced by global telecommunications world. IP addresses widely used todays, i.e. IPv4, have a limitation in terms of number and will be out soon. However, there are some solutions that can be done by telecom operators including implementation of NAT (Network Address Translation) 444, dual stack IPv4 and IPv6, tunneling, and native IPv6. Each of the solutions mentioned above have advantages and disadvantages, but the target native IPv6 as main target seems to be the only feasible solution to be addressed by IT industry players, including Telkom. Telkom RDC as the unit mainly focusing in the research of IT technology has been reviewing and testing a lab-scale IPv6 implementation. This also focused on the capabilities incubation for enabling IPv6 on existing telecommunications equipment and interoperability test between the devices. This study provides the result of function, multi-layer integration and interoperability test of IPv6 conducted in Telkom RDC OASIS v6 lab, which also can be considered as references for decision makers within the company to adopt IP technology to be implemented in the future.","PeriodicalId":31332,"journal":{"name":"Jurnal Penelitian Pos dan Informatika","volume":"3 1","pages":"129-139"},"PeriodicalIF":0.0,"publicationDate":"2013-12-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"67623814","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Penyusunan Tata Kelola Teknologi Informasi Bagi Pemerintah Daerah Menggunakan Framework Cobit 5 (Studi Kasus: Kabupaten Cilacap)","authors":"Annas Wahyu Purwanto, Budiman Dabarsyah, Hanif Fakhrurroja","doi":"10.17933/JPPI.2013.030206","DOIUrl":"https://doi.org/10.17933/JPPI.2013.030206","url":null,"abstract":"ABSTRAK Kegagalan implementasi e-goverment di Indonesia menurut Junseok Hwang dan Irfan Syamsudin yang melakukan penelitian di Sulawesi Selatan adalah dari sisi pemerintah, bukan dari masyarakatnya. Sementara itu di Kabupaten Cilacap dalam Rencana Pembangunan Jangka Panjang periode 2005-2025 disebutkan bahwa e-government di Kabupaten Cilacap sudah diimplementasikan namun belum optimal. Metodologi Cole digunakan dalam penelitian ini yang terdiri dari 4 (empat) tahapan yaitu identifikasi masalah, intervensi, evaluasi dan refleksi dan pembelajaran. Dilakukan analisis kesenjangan dan analisis resiko untuk menentukan prioritas yang perlu dilaksanakan di Kabupaen Cilacap. Untuk mengejar kesenjangan Capability Level yang terjadi dan memitigasi resiko yang mungkin timbul, Kabupaten Cilacap perlu untuk menetapkan struktur organisasi teknologi informasi (TI),menyampaikan tujuan dan arah manajemen kepada para pemangku kepentingan,memahami arah pembangunan pemerintahan,mengembangkan visi arsitektur TI pemerintahan,menjaga ketersediaan staff TI,mengenali personil-personil kunci TI, menjaga keterampilan dan kompetensi personil TI,mengevaluasi prestasi kinerja personil TI dan merencanakan dan memetakan penggunaan SDM TI. ABSTRACT The failure of the e -government implementation in Indonesia according to Junseok Hwang and Irfan Syamsudin, who were doing research in South Sulawesi, are from the government, not from the people.  Meanwhile in Cilacap District,  Long Term Development Plan for the period 2005-2025 mentioned that e-government in Cilacap already implemented but not optimal yet. Cole methodology used in this study consists of 4 (four) stages: problem identification , intervention , evaluation and reflection and learning. Conduct a gap analysis and risk analysis to determine the priorities that need to be carried out in Cilacap Kabupaten. To pursue a level of capability gaps that occur and mitigate the risks that may arise, Cilacap necessary to establish an organizational structure of information technology (IT), convey the purpose and management direction to stakeholders, understanding the direction of government development, develop a vision of the IT architecture governance, maintain the availability of the IT staff, identify IT personnel key, maintain the skills and competency of IT personnel, evaluate the performance achievement of IT personnel and also planning  and mapping of IT human resources .","PeriodicalId":31332,"journal":{"name":"Jurnal Penelitian Pos dan Informatika","volume":"3 1","pages":"189-203"},"PeriodicalIF":0.0,"publicationDate":"2013-12-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"67623902","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Tata Kelola Mplik (Studi Tentang Kegagalan Manajemen Layanan Akses Informasi Masyarakat di Kota Makassar dan Manado)","authors":"Heru Pudjo Buntoro","doi":"10.17933/jppi.2013.030205","DOIUrl":"https://doi.org/10.17933/jppi.2013.030205","url":null,"abstract":"ABSTRAK Tulisan ini melaporkan temuan sebuah studi yang dilakukan terhadap Tata Kelola Mobil Pusat Layanan Internet Kecamatan (MPLIK) di kota Makassar, provinsi Sulawesi Selatan dan kota Manado, provinsi Sulawesi Utara. Studi dilakukan dengan pendekatan kualitatif. Data dikumpulkan melalui wawancara mendalam dan Focused Group Discussion (FGD) dengan pihak-pihak yang terlibat dalam pengelolaan MPLIK. Selain itu dilakukan pula pengamatan langsung terhadap operasional MPLIK di lapangan, serta studi dokumen terkait. Studi ini antara lain menemukan bahwa gagalnya tata kelola MPLIK di daerah tersebut disebabkan oleh pemahaman yang salah tentang pengelolaan MPLIK oleh pihak-pihak yang terlibat dalam kesepakatan antara penyedia jasa dan pemerintah daerah. Oleh sebab itu perbaikan tata kelola MPLIK yang benar diperlukan, dengan mengacu pada perencanaan kegiatan dan pemberdayaan sumberdaya, pengoperasian, pengendalian dan pengawasan sesuai dengan prinsip-prinsip tata kelola MPLIK yang baik dan benar. ABSTRACT This Paper reports the findings of a study conducted to the governance of Mobile Internet Service Center for District (MPLIK) in the city of Makassar, South Sulawesi Province and the city of Manado, North Sulawesi Province. This study employed qualitative approach, where data was collected through in-depth interviews, Focused Group Discussion (FGD), direct observation, examination of documents, and archival footage. The important finding shows that the failure of MPLIK management in the region mainly caused by misunderstanding of related sides who involved in the agreement, especially the MPLIK (internet) provider, and the local government. That is why the implementation of the right management principels needed. All sides involved must soon implemented the right planning, organizing, actuating, and controlling of the MPLIK, so that it is exceptionally beneficial to the local people.","PeriodicalId":31332,"journal":{"name":"Jurnal Penelitian Pos dan Informatika","volume":"3 1","pages":"171-188"},"PeriodicalIF":0.0,"publicationDate":"2013-12-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"67623839","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"E-Goverment Sembakodroid Monitoring Harga Sembako Berbasis Android","authors":"Ahmad Fahriyannur Rosyady, R. Risnandar, Izzatul Ummah","doi":"10.17933/JPPI.2013.030204","DOIUrl":"https://doi.org/10.17933/JPPI.2013.030204","url":null,"abstract":"ABSTRAK Seiring dengan perkembangan zaman dan teknologi yang begitu pesat, banyak manusia yang tidak dapat dipisahkan dari teknologi. Hal ini menyebabkan banyaknya instansi pemerintah yang memanfaatkan teknologi khususnya di bidang Information Technology (IT) dalam menjalankan business process dalam pemerintahan. Dinas Perindustrian dan Perdagangan (Disperindag) Provinsi Jawa Barat merupakan sebuah Dinas yang bertugas untuk mengatur dan mengawasi  jalannya arus perdagangan di Jawa Barat. Selain itu, Disperindag Provinsi Jawa Barat juga mempunyai tugas untuk melakukan monitoring (mengawasi) harga sembilan bahan pokok (sembako)  yang terdistribusi di pasar-pasar yang berada di Provinsi Jawa Barat. Saat ini, pengelolaan harga sembako hanya dapat dilakukan oleh admin, yang dalam hal ini merupakan pegawai Kementerian Perdagangan sebagai pemantau harga sembako secara nasional. Sedangkan Disperindag Provinsi Jawa Barat memiliki petugas lapangan yang mencatat data langsung dari pasar untuk mendapatkan data harga sembako secara periodik, mulai dari pagi, siang, dan sore hari. Selanjutnya data tersebut dikirimkan ke admin untuk dimasukkan dan dikelola pada server berbasis web untuk disebarluaskan ke masyarakat yang dapat diakses melalui sistem Sembakodroid ini yang dapat diinstal melalui gadget berbasis platform dan Sistem Operasi Android. Sistem Sembakodroid ini terbagi menjadi dua, yaitu mobile system berbasis paltform android yang akan digunakan oleh petugas lapangan untuk menginput dan mengolah data laporan harga sembako dan web based system sebagai server dan untuk pembuatan dokumen laporan harga sembako oleh administrator. Metodologi pengembangan sistem ini dengan menggunakan metode Software Development Life Cycle (SDLC) dengan Prototype Model. Dengan adanya sistem monitoring harga sembako Sembakodroid berbasis platform android ini diharapkan dapat membantu petugas lapangan di Disperindag dalam memonitor harga sembako secara periodik dan mempermudah dalam pembuatan laporan data harga sembako secara cepat dan tepat. Selain itu, sistem yang dibangun ini dapat diakses secara mobile oleh petugas lapangan, sehingga proses pengelolaan data harga sembako dapat dilakukan langsung di pasar. Harapan ke depan, sistem ini dapat diadopsi oleh stakeholder lainnya dalam meningkatkan kinerja pelayanan berbasis e-government untuk mencapai good governance. A BSTRACT Currently, government agencies have made use of Information Technology (IT) to implement a business process in government. Department of Industry and Trade (Industry and Trade) of West Java province is responsible for regulating and overseeing the flow of trade in West Java and monitoring (overseeing) the price of nine essentials food commodities (sembako) that is distributed in the markets around West Java Province. Currently, management of nine essentials food commodities prices can only be done by an admin, which in this case are employees of the Ministry of Commerce as food prices nationwide monitor.  ","PeriodicalId":31332,"journal":{"name":"Jurnal Penelitian Pos dan Informatika","volume":"3 1","pages":"141-169"},"PeriodicalIF":0.0,"publicationDate":"2013-12-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"67623825","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Analisis Penerapan E-Government di Kabupaten Sragen","authors":"Yan Andiariza As","doi":"10.17933/jppi.2013.030103","DOIUrl":"https://doi.org/10.17933/jppi.2013.030103","url":null,"abstract":"ABSTRAK Kabupaten Sragen merupakan salah satu pemerintah kabupaten yang menerapkan e-government dengan baik, dan merupakan kabupaten yang menjadi percontohan dalam suksesnya penerapan e-government. Karenanya perlu untuk dilakukan analisis penerapan e-government di Kabupaten Sragen, sebagai contoh bagi daerah lain dalam membangun e-government di daerah tersebut. Analisa yang dilakukan antara lain melihat seberapa jauh penerapan G2C, G2B dan G2G di Pemerintah Kabupaten Sragen. Selain itu juga dilakukan analisa menggunakan The UN Web Measure Index, dan analisa terakhir melakukan analisa deskriptif untuk 5 faktor kesuksesan penerapan e-government, yaitu Hukum dan Peraturan, Struktur Organisasi, Proses Bisnis, Teknologi Informasi dan Visi, Objektif dan Strategi. Dari hasil analisis diperoleh kesimpulan bahwa Kabupaten Sragen telah menerapkan G2B dan G2G, serta berada pada tahap awal penerapan G2C, selain itu Kabupaten Sragen juga telah mencapai pemerintahan yang online, tanpa kertas dan transparan. Implementasi e-government di kabupaten Sragen tersebut dapat dikatakan sukses karena telah memenuhi beberapa faktor dalam mencapai kesuksesan implementasi e-government, yaitu hukum dan peraturan, struktur organisasi, teknologi informasi dan visi, objektif dan strategi. Bila dilihat berdasarkan UN Web Measured Index, Kabupaten Sragen telah mencapai tahap 4. Saran yang dapat diberikan melalui penelitian ini adalah untuk unit kerja yang menangani TIK di Kabupaten Sragen akan lebih baik bila dipegang oleh unit kerja setingkat eselon 2 dan perlunya SOP dan peraturan tambahan terkait TIK di Kabupaten Sragen. ABSTRACT Sragen is one of the districts that implement well e-government, and being a model for the successful implementation of e-government. It is necessary to do the analysis of the application of e-government in Sragen, as an example for other regions in developing e-government in the area. Analysis was carried out to see how far the application of G2C, G2B and G2G in Sragen Government. It also conducted an analysis using the UN Web Measure Index, and the final analysis of descriptive analysis for the 5 critical success factors of e-government, the laws and regulations, organizational structure, business processes, Information Technology and the Vision, Objectives and Strategies. From the analysis , it is concluded that Sragen G2B and G2G have implemented, and are at the early stages of implementation of G2C, Sragen has also achieved government al online, paperless and transparent. Implementation of e-government in Sragen can be classified to be successful because it has met some success factor in the implementation of e-government, the laws and regulations, organizational structure, information technology and vision, objectives and strategy. Based on the UN's Measured Index, Sragen has reached stage 4. Recommendation from this research for the ICT government unit in Sragen is the unit will be better if the unit where handle by Echelon 2 and the need for ","PeriodicalId":31332,"journal":{"name":"Jurnal Penelitian Pos dan Informatika","volume":"3 1","pages":"49-66"},"PeriodicalIF":0.0,"publicationDate":"2013-09-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"67622889","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Studi Pemilihan Layanan Jasa Pengiriman Oleh Pelaku Bisnis Online Sebagai Sarana Distribusi Produk Menggunakan Strategi Marketing Mix di DKI Jakarta","authors":"Vidyantina Heppy Anandhita","doi":"10.17933/JPPI.2013.030101","DOIUrl":"https://doi.org/10.17933/JPPI.2013.030101","url":null,"abstract":"ABSTRAK Telah dilakukan penelitian pemilihan jasa pengiriman oleh pelaku bisnis online dengan strategi Marketing Mix di DKI Jakarta. Responden dalam penelitian berjumlah 30 orang dengan metode purposif sampling. Diperoleh kesimpulan bahwa variabel Tempat dan Produk merupakan variabel dengan penilaian tertinggi responden untuk memilih jasa pengiriman yang paling sering digunakan. Sedangkan faktor Harga bukan menjadi prioritas utama, hal tersebut dapat dilihat dari konsumen yang memberi penilaian tarif jasa pengiriman PT Pos Indonesia lebih baik (lebih murah) dari pada perusahaan jasa pengiriman yang sering digunakannya. Akan tetapi, hanya 30% pelaku bisnis online yang menggunakan jasa layanan pengiriman PT Pos Indonesia untuk mendistribusikan produknya kepada pelanggan. Dalam studi ini, dapat diketahui bahwa PT Pos Indonesia sebagai perusahaan BUMN dalam jasa pengiriman barang hanya berkontribusi 3,5% terhadap arus jasa pengiriman barang dari bisnis online. Disarankan untuk PT Pos Indonesia untuk dapat meningkatkan promosi dan menjalin kerjasama dengan para pelaku bisnis online serta memperbaiki kualitas layanan mobile pos. ABSTRACT The choice of delivery services company by online businesses with Marketing Mix strategies has been studied based in Jakarta. The study was conducted with purposive sampling for 30 respondent. It can be conclude that Place and Product marketing mix variabel were the variable with the highest ratings among respondents to select most often used delivery service. While the Price factor is not a top priority, it can be seen from consumers that provide appraisal for delivery services rates of PT Pos Indonesia was better (cheaper) than the delivery service companies often used. However , only 30 % of online businesses who uses the PT Pos Indonesia delivery service to distribute its products to customers. In this study , it is known that PT Pos Indonesia as a post state-owned company in Indonesia, contributes only 3.5 % of the  product delivery flow of online business . It is recommended for PT Pos Indonesia to be able to increase the promotion and cooperation with online businesses and improve the quality of mobile services post.","PeriodicalId":31332,"journal":{"name":"Jurnal Penelitian Pos dan Informatika","volume":"3 1","pages":"1-18"},"PeriodicalIF":0.0,"publicationDate":"2013-09-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"67622838","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Pengembangan Layanan Jasa Pengiriman PT. Pos Indonesia Untuk Kebutuhan Masyarakat di Kota Bandung","authors":"Siti Wahyuningsih","doi":"10.17933/JPPI.2013.030102","DOIUrl":"https://doi.org/10.17933/JPPI.2013.030102","url":null,"abstract":"ABSTRAK Berlakunya UU No. 38/2009 Tentang Pos, membawa perubahan terhadap penyelenggaraan pos di Indonesia, dengan  persaingan yang  kompetitif diantara para penyelenggara jasa perposan. PT. Pos Indonesia, sebagai salah satu Badan Usaha Milik Negara  (BUMN) yang  menyelenggarakan  layanan  pos  khususnya  jasa pengiriman surat dan paket,  saat ini  harus memiliki  konsep pengembangan  untuk  meningkatkan  layanan yang  berorientasi kepada pelanggan  dan segmen pasar.  Hal ini menuntut PT. Pos Indonesia (Persero)  untuk  melakukan pengembangan  terhadap  kinerja layanan pos yang berkualitas, cepat dengan biaya  yang  terjangkau. Berdasarkan metode survei dengan pendekatan kuantitatif,  penelitian bertujuan mendeskripsikan data dan informasi secara komprehensif  mengenai  pengembangan  layanan  pada  PT. Pos Indonesia  untuk memenuhi kebutuhan masyarakat  akan jasa pengiriman  surat dan paket.  Hasil penelitian menunjukkan,  pengembangan layanan jasa pengiriman pada PT. Pos Indonesia di Kota Bandung berpedoman pada  UU tentang pos No. 38/2009  dan berkomitmen  pada  prinsip utama Good Corporate Governance (GCG)  untuk  meningkatkan  kinerja  layanan  sesuai  dengan  kebutuhan  masyarakat pelanggannya.  Berdasarkan  analisa  kualitas  layanan  ( Service  Quality ),    masyarakat pelanggan jasa  pada  umumnya   menilai  baik  terhadap   pengembangan layanan  jasa pengiriman  yang  diselenggarakan  PT. Pos Indonesia  di  Kota Bandung.  Di mana   kondisi layanan  di PT. Pos Indonesia   terutama di Kota Bandung  saat ini telah memenuhi  kebutuhan berdasarkan  standar kualitas layanan yang  dinilai baik oleh masyarakat pelanggannya.  Selain memenuhi standar kualitas layanan,  komitmen PT.  Pos Indonesia  senantiasa mempertahankan dan meningkatkan upaya pengembangan  secara  kemitraan  dengan  penyelenggara pos lainnya. ABSTRACT The no. 38 / 2009 on the post bring change for the post in indonesia with competition among the services competitive implementer perposan. PT. Pos indonesia as one state enterprises ( soes ) the postal service esp. letters and packages, delivery service this moment must have the concept of development to improve services to customers and market oriented segments. This will require PT. Pos Indonesia (persero ) to undertake development on the performance of quality, postal service quick at a cost that is actually achievable. Based on the quantitative, with a method of surveying research described a aimed at data and information service in pt konprehensif on the development. Post indonesia to fulfill the communities will delivery of letters and packages. The results showed, the development of delivery services at PT. Pos Indonesia in Bandung based on the Law of the heading. 38/2009 and committed to the main principles of Good Corporate Governance (GCG) to improve the performance of services in accordance with the needs of the customers. Based on the analysis  servqual (Service Quality), people generally consider customer service both","PeriodicalId":31332,"journal":{"name":"Jurnal Penelitian Pos dan Informatika","volume":"3 1","pages":"19-48"},"PeriodicalIF":0.0,"publicationDate":"2013-09-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"67622846","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}