{"title":"Influence of operational excellence strategy on organisations’ competitiveness among tier III category of Commercial Banks in Kenya","authors":"A. Wamburi, Lucy Kibe, Henry Yatich","doi":"10.58721/rjbf.v3i1.538","DOIUrl":"https://doi.org/10.58721/rjbf.v3i1.538","url":null,"abstract":"Tier 3 Kenyan commercial banks face significant challenges, including intense competition, financial distress, and declining profits despite consistent loan growth. This study investigates the impact of operational excellence strategies on the competitiveness of these banks using a pragmatic research approach that combines qualitative and quantitative methods. The study is grounded in the dynamic capabilities theory and collected data from 288 respondents across various management roles within the banks through semi-structured questionnaires. The data were analyzed using thematic analysis for qualitative data and SPSS for quantitative data, including descriptive statistics, regression analysis, and ANOVA. The regression model revealed a moderate positive relationship between operational excellence and organizational competitiveness, with a correlation coefficient (R) of 0.685. The coefficient of determination (R Square) was 0.469, indicating that operational excellence accounts for 46.9% of the variability in competitiveness. The coefficient for Operational Excellence is 1.260 (standard error = 0.087, beta = 0.685), with a t-value of 14.493 and a significance level of 0.000. The constant coefficient is -1.565 (standard error = 0.353, t-value = -4.437). This study underscores the importance of strategic investments in operational excellence practices to enhance organizational efficiency and sustainable competitive advantages. However, the study's scope is limited to tier III commercial banks in Kenya, and future research should explore additional factors influencing competitiveness and include a broader sample for improved generalizability.","PeriodicalId":311298,"journal":{"name":"Research Journal of Business and Finance","volume":" 43","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-05-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140994141","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The effects of innovation strategies on business sustainability of SMEs in hospitality service industry in Nairobi County beyond COVID-19 pandemic","authors":"Betsy Chepngeno Soi, Erastus Thoronjo Muriuki","doi":"10.58721/rjbf.v3i1.495","DOIUrl":"https://doi.org/10.58721/rjbf.v3i1.495","url":null,"abstract":"This study investigated the impact of innovation strategies on the business sustainability of small and micro enterprises (SMEs) in the hospitality service industry in Nairobi County, particularly in the aftermath of COVID-19. Recognising the importance of innovation in navigating uncertainties, the research aimed to analyse how innovative approaches influenced the sustainability of SMEs in the hospitality sector beyond the pandemic. The study focused on registered SMEs in Nairobi's CBD, employing a descriptive research design. From a total population of 2490 SMEs, a sample of 249 was selected using stratified sampling. Self-structured questionnaires were utilised for data collection and the regression method was employed for analysis. Results of the regression model on Innovative approaches not only assisted businesses in adapting to post-COVID-19 challenges but also contributed to improved service quality and operational resilience. The study's implications extend to SMEs in similar industries, offering practical insights for fostering innovation as a key driver for sustained success. The study recommends that the CBD should improve in process, product & market innovation by creating uniqueness and innovative ideas that will attract customer to the SME`s for the hospitality business in Nairobi. According to the study, the SME`s should also invest in marketing technology that is not costly like social media marketing to brand their products for both local and international market.","PeriodicalId":311298,"journal":{"name":"Research Journal of Business and Finance","volume":"32 3","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-04-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140704803","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Influence of Transaction Costs on Unsold New Houses Held by Members of Kenya Property Developers Association in Nairobi County","authors":"Fridah Karimi Kirera Ngeera","doi":"10.58721/rjbf.v2i2.300","DOIUrl":"https://doi.org/10.58721/rjbf.v2i2.300","url":null,"abstract":"Despite the housing shortage in Kenya, property developers continue to record high numbers of unsold new houses thus tying up funds which jeopardizes the capacity of property developers to engage in constructing more new houses to meet the ever-increasing demand. The purpose of this study was to determine the influence of transaction costs on unsold new houses held by members of the Kenya Property Developers Association (KPDA). The study adopted a positivist philosophy and descriptive correlational research design. The study population consisted of 4,085 unsold new houses. A sample size of 364 units was drawn using a multistage random sampling technique. Property managers of the members of KPDA were the unit of observation and data was collected through a self-administered questionnaire. Data analysis was done through descriptive statistics which comprised of relative frequency distributions, means, and standard deviation. Inferential statistics used included ordinal logistic regression and one-way analysis of variance. The study findings from the generalized ordinal logistic regression revealed that transaction costs of the unsold new houses explained 18.7% of the duration they remained unsold (r 2 = 0.187. Moreover, the results indicated that registration fees (β = 0.398, p < 0.05), real estate agent commissions (β = 0.568, p < 0.05), and legal fees (β = 0.306, p < 0.05) had a significant influence on the duration that new houses remained unsold. The study concluded that transaction costs of the unsold new houses impact the duration the houses remained unsold. The study recommends that residential property developers should consider reducing the transaction costs of the unsold house to below 5% of the quoted price.","PeriodicalId":311298,"journal":{"name":"Research Journal of Business and Finance","volume":"37 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-09-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125388438","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Effects of Governance Systems on Organizational Performance of Water Service Companies in Kenya","authors":"Joslyn Nkonge","doi":"10.58721/rjbf.v2i2.294","DOIUrl":"https://doi.org/10.58721/rjbf.v2i2.294","url":null,"abstract":"Good Governance is a process whereby public and private institutions manage resources to promote development, human rights, justice, peace, accountability, responsiveness, inclusiveness, democracy, and adherence to the rule of law. However, there are many challenges in the governance systems, including politics, corruption, lack of transparency, and lack of accountability. This research focused on the governance systems of water sector companies in Kenya from 2002 to 2021. The purpose of this study was to determine the effects of governance systems on the organizational performance of water service companies in Kenya. The study was limited to 79 registered Water and Sanitation companies in Kenya and 47 Senior Executives in charge of water and sanitation in every county in Kenya, and the CEOs/Senior Executives of the two water regulatory bodies, Water Services Regulatory Board (WASREB) and Water Resources Management Authority (WRMA). The following theories were used; The Systems Theory, The Good Governance Theory and The Resource-Based View Theory. To determine the sample size, simple random sampling techniques were used. Self-administered questionnaires and interview guide questions were used to collect primary data. A sample size of 281 respondents was used. The data was analysed using the Statistical Package for the Social Sciences (SPSS). Correlation and linear regression techniques were used to test the research hypotheses. The study found that water governance framework and performance had a statistically significant linear relationship (r= 0.524, p<.05). The study revealed that water framework variables account for 52.4% of the variability in the performance of water service companies in Kenya. The findings from the regression model indicated that the governance framework significantly influences the organisational performance of water service companies (β = 0.311, p<0.05). The results of this study may be used by water service companies and County Governments in the formulation and implementation of strategies regarding water governance.","PeriodicalId":311298,"journal":{"name":"Research Journal of Business and Finance","volume":"9 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-08-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128608152","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Participative Leadership Style and Performance of Manufacturing Small and Medium Enterprises (SMEs) in Nairobi County, Kenya","authors":"Lucy Atieno Ochieng, J. Koshal, Scott Bellows","doi":"10.58721/rjbf.v2i1.249","DOIUrl":"https://doi.org/10.58721/rjbf.v2i1.249","url":null,"abstract":"The study sought to determine the influence of participative leadership style on organizational performance of manufacturing Small and Medium Enterprises in Nairobi County, Kenya. Anchored on Path Goal Leadership Theory, the study used positivism research philosophy and descriptive correlational research design. The target population consisted of managers/owners from 425 SMEs listed members of the Kenya Association of Manufacturers Nairobi Region. A sample of 369 managers/owners was drawn from the total population using stratified random sampling technique and data was collected using self-administered questionnaires. The descriptive statistics covered were mean, standard deviation, skewness and kurtosis while inferential statistics used for data analysis included: pearson’s correlation, chi-square and binary logistic regression. Binary logistic regression (Cox and Snell R squared) revealed that 6.9 % of the probability of organizational performance was explained by participative leadership style. Parameter estimates results indicated that participative leadership style positively and significantly predicted organizational performance, β= 2.901, p = .000, p < 0.05. Consequently, the null hypothesis that “participative leadership style does not influence organizational performance in manufacturing SMEs in Nairobi” was rejected. The study concluded that participative leadership style significantly influenced organizational performance in manufacturing SMEs in Nairobi County. These study findings are significant to the owners/managers of SMEs, Policy makers/Industry regulators and Academic Researchers as they provide a new dimension on the effect of participative leadership on organizational performance. Since the study was limited to SMEs within Nairobi, further studies could be carried out on participative leadership and the influence it has on the organizational performance of manufacturing SMEs in Kenya at large. The inclusion of demographic variable, the application of a longitudinal research design and other data analysis methods could offer new insights in the SME sector.","PeriodicalId":311298,"journal":{"name":"Research Journal of Business and Finance","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129011411","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Influence of Sustaining Effective Organizational Culture on Organizational Performance of Pharmaceutical Companies in Kenya","authors":"Evelyn Ngaruiya, G. K’aol, Kefah M Njenga","doi":"10.58721/rjbf.v2i1.228","DOIUrl":"https://doi.org/10.58721/rjbf.v2i1.228","url":null,"abstract":"Organizational performance has been a challenge in the pharmaceutical industry in Kenya, with firms recording low returns over the past recent years. The study sought to establish to what extent organizational culture influenced the organizational performance of pharmaceutical companies in Kenya. Organizational culture was operationalized through 3 variables; Innovation, Risk-taking and proactiveness; while organization performance was operationalized through 3 variables; profitability, customer perspective and growth & learning. The study adopted a positivist philosophy approach and a descriptive correlational research design. Structured questionnaires were used to collect data from senior managers in Kenya’s pharmaceutical companies. Of 390 shared across the pharmaceutical companies in Kenya, 320 completed questionnaires were returned. The study hypothesis was tested using inferential tests: ordinal logistic regression and parameter estimates. The study findings established that organizational culture explained 6.3% variations in organizational performance (Nagerlkerke, Pseudo R2 = .063), while parameter estimates indicated that organizational culture significantly predicted organizational performance, β =.211, p ≤ .05), and consequently rejecting the null hypothesis that organizational culture does not significantly influence organizational performance. The study, therefore, recommends that a regular culture audit be undertaken to identify the measures that should be taken to ensure a culture of innovation, risk-taking and autonomy is sustained. Additionally, the study recommends that leadership embrace supportive team norms, organisational values, and behaviours that support the growth of organizational performance.","PeriodicalId":311298,"journal":{"name":"Research Journal of Business and Finance","volume":"70 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132637998","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Issuance of Agency Notices and Tax Compliance of Small and Medium Enterprises in Nairobi County, Kenya","authors":"Gideon Muhwa","doi":"10.58721/rjbf.v2i1.207","DOIUrl":"https://doi.org/10.58721/rjbf.v2i1.207","url":null,"abstract":"This study's purpose was to investigate the influence of the issuance of agency notices on tax compliance of small and medium-sized enterprises (SMEs) in Nairobi County, Kenya. SMEs in Nairobi County made up the research's study population, which was based on the fiscal psychology theory. The study used a targeted sample of 399 managers and owners of SMEs in Nairobi County using a descriptive cross-sectional design in accordance with the positivist research philosophy. The data from the respondents was gathered using a standardized questionnaire with closed-ended questions. Using Statistical Package for Social Sciences (SPSS), descriptive and regression analysis were performed on the collected data. The study findings determined that issuance of agency notices had a positive and significant effect on tax compliance of SMEs in Nairobi County, Kenya (β= 0.543, t = 13.344, p < 0.05). This study concluded that issuance of agency notices was vital in enhancing tax compliance of SMEs. The study recommends to tax authorities in Kenya to take the option of collecting unpaid taxes directly from the SME’s bank when SMEs fail to comply within the negotiated period. Moreover, tax authorities should increase their tax debt recovery by increasing the usage and issuance of agency notices as soft enforcement measures, while enabling facilitation for enhanced tax compliance. This can be done by revamping the debt management organization (segmentation, centralization, digitalization, public sector partnership, and cooperation) and using call centres with functional customer relationship management (CRM). When equipped with a database with sufficient details about the debtors such as the telephone, mail, and physical addresses, CRM can fast-track the collection of the tax debt outstanding, especially from unreachable taxpayers.","PeriodicalId":311298,"journal":{"name":"Research Journal of Business and Finance","volume":"59 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-05-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114265719","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Workplace Trust's Moderating Effect on the Relationship between Authentic Leadership and Employee Commitment among Managers in Kenyan Public Financial Management Reforms Agencies","authors":"Winnifred Gacheru","doi":"10.58721/rjbf.v2i1.204","DOIUrl":"https://doi.org/10.58721/rjbf.v2i1.204","url":null,"abstract":"This paper addresses the moderating effect of workplace trust on the relationship between authentic leadership and employee commitment in agencies implementing public financial management reforms (PFMRs) in Kenya. Methodically, the study was guided by the positivism research philosophy. The study applied descriptive correlational research design because it reveals accurate information that allows for inferences through hypothesis testing. The population of the study was 747 managers from the Kenyan PFMR implementing agencies. Simple random sampling technique was used to select 260 managers for the study. Primary data was collected using a structured questionnaire. Both descriptive and inferential analysis were employed for analysis. The Binary logit regression model was significant with Chi-square χ² (1) = 77.263, p<.001, and the model summary result shows the Nagelkerke R square of .859 (equivalent to R2 on the linear regression model). In a combined model with all the constructs for authentic leadership; the interaction of the Leader's Relational transparency as an independent variable was significant (β = 13.098, Wald = 6.410, p<.05) while the other constructs were not significant (p>.05). Similarly, the inclusion of workplace trusts as moderating variable shows the interaction with the Relational transparency as an independent variable (workplace trust*relational transparency) was significant (β = 4.235, Wald = 7.759, p<.05). In contrast, the other constructs were not significant (p>.05). This shows, in a combined model with specific constructs for the authentic leadership as the independent variable only relational transparency is significant and has significant interaction effect with the workplace trust as moderating variable in agencies implementing public financial management reforms in Kenya. From the empirical evidence and conclusion, the study recommends that the foundation of effective leadership is when leaders are perceived as having a high degree of trust and are believed to practice ethical behavior. Trust formation was explained, as well as how trust can be strengthened or lost through leadership behaviors.","PeriodicalId":311298,"journal":{"name":"Research Journal of Business and Finance","volume":"25 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-05-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"117022709","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Effect of Integrated Financial Reporting on the Value of Firms listed at the Nairobi Securities Exchange","authors":"Jane Nyokabi Gathoni","doi":"10.58721/rjbf.v2i1.196","DOIUrl":"https://doi.org/10.58721/rjbf.v2i1.196","url":null,"abstract":"This study investigated the influence of IFR on the value of firms listed at the Nairobi Stock Exchange (NSE). The study used financial capital reporting, manufactured capital reporting, intellectual capital reporting, human capital reporting, social, and environmental capital reporting as independent variables, firm size as a moderating variable, and firm value and dependent variable. The study used both primary data and secondary data. The secondary data was obtained from individual firms’ annual financial reports and websites then captured in a data collection sheet. Data was obtained from a total of 64 firms listed at the NSE with data ranging from January 1, 2016, to December 31, 2020. Multiple linear regression model was used to test the combined effect on the dependent variable. The study found that there was a positive and significant relationship between financial capital reporting and the value of firms listed at the NSE; there was insignificant relationship between manufactured capital reporting and the value of firms listed at the NSE; intellectual capital reporting had a positive and significant effect on the value of firms listed at the NSE; there existed a positive and significant relationship between human capital reporting and value of firms listed at the NSE; environmental capital reporting had insignificant effect on the value of firms listed at the NSE; social capital reporting had insignificant effect on the value of firms listed at the NSE. The study further established that firm size had moderating effect on the relationship between integrated financial reporting and the value of companies listed at the NSE. The study concludes that integrated financial reporting has a positive relationship with the value of firms listed at the NSE. The study thus recommended that the management of firms listed at the NSE should strive to adopt the various integrated financial reporting in enhancing the value of their firms.","PeriodicalId":311298,"journal":{"name":"Research Journal of Business and Finance","volume":"14 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-04-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122982027","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"A Theoretical Examination of the Composite Index or Measuring a Variable Using Likert Scale","authors":"Chimwani Pamela Muhenje","doi":"10.58721/rjbf.v1i1.125","DOIUrl":"https://doi.org/10.58721/rjbf.v1i1.125","url":null,"abstract":"The assumption whilst using Likert scales is that the intensity or strength of character and personality traits such as attitudes can be measured on a linear continuum from strongly agree to strongly disagree. This paper discusses Likert scale items vis-a-vis Likert type items and highlights the difference between the two. Likert scale used interrelated items that can be converted into a composite score during data analysis. As such appropriate inferential statistical techniques can be applied. Conversely Likert items are individual items based on an ordinal scale and data analysis is specific to the item and only non-parametric statistical methods are appropriate.","PeriodicalId":311298,"journal":{"name":"Research Journal of Business and Finance","volume":"14 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-01-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126617078","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}