{"title":"Impact of delays on customers' safety perceptions and behavioral intentions","authors":"Pablo E. S. Oliveira, J. Ferrer, A. Parasuraman","doi":"10.3926/JAIRM.7","DOIUrl":"https://doi.org/10.3926/JAIRM.7","url":null,"abstract":"Purpose: The main objective of this paper is to examine how the customers' perceptions of delays and safety relate to each other and to behavioral intentions","PeriodicalId":30504,"journal":{"name":"Journal of Airline and Airport Management","volume":"2 1","pages":"86-100"},"PeriodicalIF":0.0,"publicationDate":"2012-12-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.3926/JAIRM.7","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"70340873","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Use of social media by airports","authors":"Nigel Halpern","doi":"10.3926/JAIRM.9","DOIUrl":"https://doi.org/10.3926/JAIRM.9","url":null,"abstract":"Purpose: This study investigates use of social media by airports according to geographical location of the airport, airport size, and airport ownership and operation. Design/methodology/approach: The study is based on a content analysis of airport websites. The sample consists of 1559 airports worldwide that are members of Airports Council International (ACI). Findings: Almost one-fifth of airports use at least one type of social media; 13% use Facebook, 12% use Twitter, 7% use LinkedIn and 4% use YouTube. There is a greater use of social media by airports in North America and Europe, by larger airports, and by airports that are owned and operated by private interests. Originality/value: This study determines how widespread the use of social media is by airports. The degree to which airports and their customers actually use social media is also determined. Researchers can use the approach and findings of this study as a basis for investigating trends over time. Airport managers can use the findings to inform their own social media decisions.","PeriodicalId":30504,"journal":{"name":"Journal of Airline and Airport Management","volume":"2 1","pages":"67-85"},"PeriodicalIF":0.0,"publicationDate":"2012-10-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.3926/JAIRM.9","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"70340952","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"“Non-Aviation” activities and the introduction of new thinking and ideas in the airport business: Empirical evidence from an Italian case study","authors":"V. Fasone, P. Maggiore","doi":"10.3926/JAIRM.3","DOIUrl":"https://doi.org/10.3926/JAIRM.3","url":null,"abstract":"Purpose: This paper aims to describe the main changes occurring in the airport industry with particular attention to the increasing relevance of the non-aviation activities. In fact, during the most recent decades, the airport business has evolved into a dynamic and competitive industry. In order to reduce their deficits airport management policies have progressively favoured the commercial aspects in order to produce greater profit margins. In many countries, greater management elasticity in business administration has occurred, and important modifications have been introduced in the national and international regulations according to a market oriented perspective. Design/methodology/approach: The method used is the case study approach and the analysis utilizes empirical data originating from the airport in Olbia. Findings: Findings show how the choice to invest in the non-aviation sector can be ascribed to the strategic orientation adopted by airport managers. Originality/value: Empirical evidence can highlight certain trends in the industry, whose values can lead to a core definition of the new paths of development for the airport business to follow in the non-aviation dimension, and identifying at the same time innovative business ideas for opening up new market scenarios.","PeriodicalId":30504,"journal":{"name":"Journal of Airline and Airport Management","volume":"2 1","pages":"34-50"},"PeriodicalIF":0.0,"publicationDate":"2012-05-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.3926/JAIRM.3","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"70340034","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Determinants of profitability and recovery from system-wide shocks: The case of the airline industry","authors":"B. Mantin, J. Wang","doi":"10.3926/JAIRM.2","DOIUrl":"https://doi.org/10.3926/JAIRM.2","url":null,"abstract":"Purpose: Examination of the determinants of profitability in the U.S. domestic airline industry by considering operations strategy, productivity, and service measures, while focusing the attention on the effects of the 9/11 attack. Design/methodology/approach: We propose a series of hypotheses regarding the effect of operations strategy, productivity, and service before and after the 9/11 attack. Using quarterly data between 1995 and 2007 we run empirical analysis using the Parks time series method. Findings: Prior to 9/11, operations strategy, productivity, and service measures are significantly related to profitability. However, after 9/11, none of the service measures are significant. Further analysis suggests that after 9/11 passengers are more forgivable to service glitches or are associating lack of service with the intensified security measures imposed after 9/11. We also find that after 9/11, the profitability of full-service carriers is improving faster than that of focused carriers. Originality/value: Our work extends earlier work in a variety of directions by accounting for more recent data, larger scope of variables, and the consideration of the 9/11 attack. We highlight an important link between an outside shock (9/11) and the importance of service that follows this shock.","PeriodicalId":30504,"journal":{"name":"Journal of Airline and Airport Management","volume":"2 1","pages":"1-33"},"PeriodicalIF":0.0,"publicationDate":"2012-05-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.3926/JAIRM.2","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"70339899","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Varig case: the downfall of a Brazilian icon","authors":"M. E. Moreira, C. Ferrer","doi":"10.3926/JAIRM.6","DOIUrl":"https://doi.org/10.3926/JAIRM.6","url":null,"abstract":"Purpose: This article aims to examine the reasons of strategic nature that led Varig, the traditional 80 year-old Brazilian flag carrier, to a decadence process, which, in 2006, put a doubt over the continuity of its operations. Design/methodology/approach: To accomplish to this purpose the case study investigative methodology was applied and official sources were consulted, such as annual reports, previous studies and electronic documents at Civil Aviation Department. In parallel, direct observation was also used, which was possible because at the time the authors were executives of GOL, which was another Brazilian airline. Findings: The main reasons identified were the environmental change occurred in the international and domestic scenarios, increasing sector competition; the peculiarities of its corporate governance; and the internal contradictions and its lack of capability to react to environmental changes. Originality/value: No other studies covering the decadence and the last days of Varig had been written before and the fulfillment of this gap may be useful to understand why and how apparently invulnerable traditional and prestigious airlines can perish.","PeriodicalId":30504,"journal":{"name":"Journal of Airline and Airport Management","volume":"2 1","pages":"51-66"},"PeriodicalIF":0.0,"publicationDate":"2012-05-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"70340735","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
David Gonzalez-Prieto, Oriol Lordan, J. Sallan, Pep Simó, Mihaela Enache, Vicenc Fernandez
{"title":"Journal of Airline and Airport Management: taking off on an exciting journey into air transport research","authors":"David Gonzalez-Prieto, Oriol Lordan, J. Sallan, Pep Simó, Mihaela Enache, Vicenc Fernandez","doi":"10.3926/JAIRM.1","DOIUrl":"https://doi.org/10.3926/JAIRM.1","url":null,"abstract":"We are pleased to introduce this first and inaugural issue of the first volume of the Journal of Airline and Airport Management (JAIRM). JAIRM is an international journal that proposes and fosters discussion on the theory and application in all areas of air transport, including (but not limited to) air transport and globalization, airline and airport management. We are interested in issues related to production, logistics, operations, marketing, policy and regulation, information systems, project management, quality, as well as regional development, economics, organizational behaviour, finance and accounting in air transport research.","PeriodicalId":30504,"journal":{"name":"Journal of Airline and Airport Management","volume":"1 1","pages":"1-3"},"PeriodicalIF":0.0,"publicationDate":"2011-11-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.3926/JAIRM.1","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"70339659","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}