{"title":"Impact of delays on customers' safety perceptions and behavioral intentions","authors":"Pablo E. S. Oliveira, J. Ferrer, A. Parasuraman","doi":"10.3926/JAIRM.7","DOIUrl":null,"url":null,"abstract":"Purpose: The main objective of this paper is to examine how the customers' perceptions of delays and safety relate to each other and to behavioral intentions","PeriodicalId":30504,"journal":{"name":"Journal of Airline and Airport Management","volume":"2 1","pages":"86-100"},"PeriodicalIF":0.0000,"publicationDate":"2012-12-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.3926/JAIRM.7","citationCount":"6","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Journal of Airline and Airport Management","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.3926/JAIRM.7","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 6
Abstract
Purpose: The main objective of this paper is to examine how the customers' perceptions of delays and safety relate to each other and to behavioral intentions
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