2009 6th International Conference on Service Systems and Service Management最新文献_第2页

Employee engagement and personal performance in hotel service industry of China 中国酒店服务业员工敬业度与个人绩效

2009 6th International Conference on Service Systems and Service Management Pub Date : 2009-06-08 DOI: 10.1109/ICSSSM.2009.5174973

Hui Zeng, Xiang Zhou, Jinghe Han

{"title":"Employee engagement and personal performance in hotel service industry of China","authors":"Hui Zeng, Xiang Zhou, Jinghe Han","doi":"10.1109/ICSSSM.2009.5174973","DOIUrl":"https://doi.org/10.1109/ICSSSM.2009.5174973","url":null,"abstract":"To investigate the status of employee engagement and its effects on service performance in China hotel industry, the total of 402 samples are collected from full-time employees in 8 hotels in China by Multiple Employee Engagement Inventory (MEEI). The results show that the hotel employee engagement is significantly different with professional characteristics in age, education level, work position, length of service and salary. Generally speaking, the employee engagement increases with age, education level, work position, length of service and salary. However, the senior managers with higher education and the staff whose length of service is 11 to 15 years appear unusual decline in engagement. The performances of the groups with different level of employee engagement are significantly different, i.e., the higher the employee engagement, the better the performance. In conclusion, employee engagement with industrial characteristics is a significant predictor of staff performance in hotel, and besides, the demographic variables, and some other comprehensive factors impacting employee engagement, such as the organization change and career planning, should be further considered for future research.","PeriodicalId":287881,"journal":{"name":"2009 6th International Conference on Service Systems and Service Management","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128652087","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 11

Service innovation: A business model perspective 服务创新:商业模式视角

2009 6th International Conference on Service Systems and Service Management Pub Date : 2009-06-08 DOI: 10.1109/ICSSSM.2009.5175020

Di Xu

引用次数: 3

Theories and principles of designing lean service process 设计精益服务流程的理论和原则

2009 6th International Conference on Service Systems and Service Management Pub Date : 2009-06-08 DOI: 10.1109/ICSSSM.2009.5174994

Jerry C. Wei

引用次数: 17

Moderating role of environment uncertainty on the relationship between interdependence and relationship performance 环境不确定性对相互依赖与关系绩效关系的调节作用

2009 6th International Conference on Service Systems and Service Management Pub Date : 2009-06-08 DOI: 10.1109/ICSSSM.2009.5174852

Hongmei Qu, Liao Nuo, Li Hui

引用次数: 3

Research on e-Service quality, customer relational benefits and customer satisfaction 电子服务质量、顾客关系利益与顾客满意度研究

2009 6th International Conference on Service Systems and Service Management Pub Date : 2009-06-08 DOI: 10.1109/ICSSSM.2009.5175009

Fan Jun

引用次数: 4

Transshipment problem with penalty in crossdocking distribution networks 交叉对接配送网络中的转运问题及处罚

2009 6th International Conference on Service Systems and Service Management Pub Date : 2009-06-08 DOI: 10.1109/ICSSSM.2009.5174893

Z. Miao, Feng Yang, Ke Fu

引用次数: 6

Analysis on impacting factors of stability of supply chain cooperation relationship 供应链合作关系稳定性的影响因素分析

2009 6th International Conference on Service Systems and Service Management Pub Date : 2009-06-08 DOI: 10.1109/ICSSSM.2009.5175004

Z. Ya, Wang Lan

引用次数: 0

An analysis on the relationship between the degree of organizational socialization and individual traits 组织社会化程度与个体特质的关系分析

2009 6th International Conference on Service Systems and Service Management Pub Date : 2009-06-08 DOI: 10.1109/ICSSSM.2009.5175012

Guoying Wu

引用次数: 1

The formation mechanism of business-to-business relationship commitment and its effects on alliance performance in supply chain 供应链企业对企业关系承诺的形成机制及其对联盟绩效的影响

2009 6th International Conference on Service Systems and Service Management Pub Date : 2009-06-08 DOI: 10.1109/ICSSSM.2009.5174871

Xiao-rong Jiang, Suichuan Li, Shen-jie

{"title":"The formation mechanism of business-to-business relationship commitment and its effects on alliance performance in supply chain","authors":"Xiao-rong Jiang, Suichuan Li, Shen-jie","doi":"10.1109/ICSSSM.2009.5174871","DOIUrl":"https://doi.org/10.1109/ICSSSM.2009.5174871","url":null,"abstract":"Relationship commitment has increasingly received attention from scholars and practitioners in recent years. However, the knowledge of what influences relationship commitment is still very limited. The formation mechanism of business-to- business relationship commitment in supply chain is examined in this paper. Based on the investigation among Chinese enterprises, Firstly, the results show the factors which influence on the formation of business-to-business relationship commitment, The characteristics of supplier include supplier's capacity, products, person and so on, The relation characteristics between manufacturer and supplier include experience, mutual interdependence, trust and power; Second, relationship commitment can be divided into three dimensions: normative relationship commitment, instrumental relationship commitment and emotional commitment, and the antecedents we discussed above impacts these three dimensions in different ways; Third, relationship commitment have positive efforts on relational stability in supply chain, and then positively affects the alliance performance.","PeriodicalId":287881,"journal":{"name":"2009 6th International Conference on Service Systems and Service Management","volume":"81 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126005132","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The exploration of relationship between organizational culture and style of leadership 组织文化与领导风格关系的探讨

2009 6th International Conference on Service Systems and Service Management Pub Date : 2009-06-08 DOI: 10.1109/ICSSSM.2009.5174951

Yafang Tsai, Shih-Wang Wu, Hsien-Jui Chung

{"title":"The exploration of relationship between organizational culture and style of leadership","authors":"Yafang Tsai, Shih-Wang Wu, Hsien-Jui Chung","doi":"10.1109/ICSSSM.2009.5174951","DOIUrl":"https://doi.org/10.1109/ICSSSM.2009.5174951","url":null,"abstract":"Organizational culture is the belief and value that exist in organization for a long time. The staffs' belief and value for their work will influence their attitude and behavior. The administrators usually adjust their style of leadership in order to reach the mission and goal that organizations gave to. The key factor that forms the organizational culture is entrepreneur. They have to understand how the culture influences administrators' leading behavior, and then they can make sure to mold the appropriate culture that will be helpful to reach the goal. We tried to explore the relationship between organizational culture and administrators' leading behavior. We collected our data by structural questionnaire; we issued 400 and retrieved 241 effectives. The results show us that organizational cultures do influence the style of leadership. There is positive correlation between ideological culture and transformational leadership. There is positive correlation between hierarchical culture and charismatic leadership. There is positive correlation between coordinate culture and team leadership. There is positive correlation between rational culture and transactional leadership.","PeriodicalId":287881,"journal":{"name":"2009 6th International Conference on Service Systems and Service Management","volume":"32 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115866328","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 16