{"title":"Three ways of looking at the history of information design: A brief guide","authors":"Jay L. Gordon","doi":"10.1109/procomm52174.2021.00008","DOIUrl":"https://doi.org/10.1109/procomm52174.2021.00008","url":null,"abstract":"In this paper, brief introductions to three different ways of looking at the history of information design are presented. The goal of the paper is to provide both researchers and practitioners with a practical point of departure for understanding this history. First, the problem of defining information design is addressed. Then the three approaches are discussed. Finally, the paper concludes with a turn to the theoretical perspective that information design is a form of spatialized discourse.","PeriodicalId":278101,"journal":{"name":"2021 IEEE International Professional Communication Conference (ProComm)","volume":"24 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125610602","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Enacting an Ethic of Care in Technical and Professional Communications","authors":"Danielle Feldman Karr","doi":"10.1109/procomm52174.2021.00030","DOIUrl":"https://doi.org/10.1109/procomm52174.2021.00030","url":null,"abstract":"One of the biggest lessons many corporations and professional writers learned during the COVID-19 crisis was the importance of authenticity and empathy in everyday interactions with an audience. By implementing a care-based ethical framework, such as an ethics of care framework, for professional communications, professional writers are better able to engage responsibly and ethically with their audiences. This study directly engages care with document creation and performance in technical and professional communication. I compare the effectiveness of two corporate marketing brochures, one developed using a traditional marketing approach and one developed using an ethics of care framework, through two audience surveys: a usability test and a comparison survey.","PeriodicalId":278101,"journal":{"name":"2021 IEEE International Professional Communication Conference (ProComm)","volume":"16 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128063825","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Title Page i","authors":"","doi":"10.1109/procomm52174.2021.00001","DOIUrl":"https://doi.org/10.1109/procomm52174.2021.00001","url":null,"abstract":"","PeriodicalId":278101,"journal":{"name":"2021 IEEE International Professional Communication Conference (ProComm)","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129241990","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Building Hyflex UX \"Lab Spaces\" for Developing Student Research Toolkits","authors":"Jack T. Labriola, Kylie M. Jacobsen","doi":"10.1109/procomm52174.2021.00015","DOIUrl":"https://doi.org/10.1109/procomm52174.2021.00015","url":null,"abstract":"In this paper, we present an extension of best practices for proposing and equipping a usability lab for research and education in a technical and professional communication university department. We implemented future-proofing approaches while building our labs during a global pandemic to prepare research and learning opportunities for students to gain user experience research methods and literacies in a highly flexible and virtual environment. Students who can point to well-articulated research can successfully advocate for more user-centered design practices in their future workplaces. But, the COVID-19 pandemic shed light on instances where practitioners and educators were forced to adjust their research methodologies in the middle of planning a project. Through university grants and internal funding, we each proposed separate styles of usability labs based on these experiences at separate universities. By expanding on established usability lab building practices, we offer this case study of how we created labs in two separate institutions that were built to adapt for future UX research needs. While the two labs are built with different university-based objectives in mind, the authors find common ground on developing research toolkits and competencies for their students for communicating, collaborating, and connecting their research both in-person and virtually.","PeriodicalId":278101,"journal":{"name":"2021 IEEE International Professional Communication Conference (ProComm)","volume":"5 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127636888","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Extended Abstract: Brewing community on Whatsapp: Tactics of online collaboration among amateur and professional brewers in India","authors":"P. Rajan","doi":"10.1109/procomm52174.2021.00017","DOIUrl":"https://doi.org/10.1109/procomm52174.2021.00017","url":null,"abstract":"Despite owing its existence and relevance to professional organizations and lay users alike, user-generated content (UGC) remains viewed in dichotomous terms as the product of work done by professionals or lay users. Empirical contexts for UGC research typically distinguish between motivations for producing UGC in firms and communities by professionals and lay users.","PeriodicalId":278101,"journal":{"name":"2021 IEEE International Professional Communication Conference (ProComm)","volume":"18 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114191827","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Comparative analysis of public health information about Covid-19 for nursing homes","authors":"Y. Cleary, Z. Bousa, Conor Talty","doi":"10.1109/procomm52174.2021.00029","DOIUrl":"https://doi.org/10.1109/procomm52174.2021.00029","url":null,"abstract":"This paper describes a study that examined the extent to which COVID-19 information for nursing homes follows plain language guidelines. The study involved analysis of government information from the United States and Ireland, focusing on content from the Centers for Disease Control and Prevention (CDC) in the United States and the Health Service Executive (HSE) in Ireland. Preliminary findings suggest that most content incorporated some plain language guidelines, e.g. consistent terminology and use of headings. Some phrasing was ambiguous, however, and the majority of documents did not directly address nursing home residents, but rather visitors and staff. Documents did not include images, that might have helped to explain concepts. Further research is needed about how older populations process and use public health information, to ensure that content addresses them directly and in ways appropriate for their needs.","PeriodicalId":278101,"journal":{"name":"2021 IEEE International Professional Communication Conference (ProComm)","volume":"16 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126578306","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Communication Instruction in Select UK Electrical Engineering Undergraduate Curricula","authors":"Crista Mohammed, Ruqayyah Baksh","doi":"10.1109/procomm52174.2021.00026","DOIUrl":"https://doi.org/10.1109/procomm52174.2021.00026","url":null,"abstract":"There is no ignoring the explosion of curriculum provisions, over the last two decades or so, for the teaching of communication in engineering programs. As it relates to the United States of America and Canada, there are scores of papers which detail the communication curriculum at single institutions, and several that examine curricula across engineering schools. Where there are accounts of communication content in UK programs these tend to be brief. Further, there appears to be no cross-institutional comparisons of engineering programs. This study addresses this gap in part: It reports on openly available curriculum material at five Electrical Engineering undergraduate programs. Per program, we examined courses with communication instruction; the communication topics that are taught; the types of student submissions that programs require; and provisions for communication support external to programs, as may be available at writing centers.","PeriodicalId":278101,"journal":{"name":"2021 IEEE International Professional Communication Conference (ProComm)","volume":"12 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130874919","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Practitioner Attitudes towards an Early Warning System : From Professional Distraction to Relational Support","authors":"L. Campbell, Amrita George, Shion Guha","doi":"10.1109/procomm52174.2021.00028","DOIUrl":"https://doi.org/10.1109/procomm52174.2021.00028","url":null,"abstract":"As the general population ages and life expectancy increases in the United States, demand for virtual health care is on the rise. Undoubtedly, the next several decades will see increases in automated patient care and use of data-driven warning systems, trends which have already accelerated in the wake of Covid-19. Thus, understanding how traditionally trained healthcare practitioners respond to predictive analytics, like early warning systems, is vital for their successful implementation in the future.","PeriodicalId":278101,"journal":{"name":"2021 IEEE International Professional Communication Conference (ProComm)","volume":"24 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133687842","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}