International Journal of Managerial Studies and Research最新文献

{"title":"Customer Satisfaction in Non-Life Insurance Companies in Kenya: Does Information Technology Agility Matter?","authors":"Adams Lincolin Motum, Godfrey Kinyua PhD","doi":"10.20431/2349-0349.1010003","DOIUrl":"https://doi.org/10.20431/2349-0349.1010003","url":null,"abstract":": The insurance industry plays a key role in the development of a nation’s economy through provision of employment and financial security. Despite this, it has been noted that the non-life insurance firms in the Kenyan context have been faced with concerns in regards non-resolved customer complaints, insurance penetration, and clients’ confidence. As a result, this study examined the effect of information technology agility on customer satisfaction in the context of non-life insurance firms in Kenya. Variables for this research were anchored on dynamic capabilities and dissonance theories. The study population consisted of 28 non-life insurance companies that was observed through a sample survey of 133 from a population of 196. The methodology of the study was informed by descriptive research design. Data was obtained via a structured questionnaire. Face, content and construct validities were confirmed on the research instrument. Further, reliability of the research instrument was analyzed on the basis of Cronbach Alpha index constructed from observations gathered in a pilot study. Statistical interrogation of data involved the use of descriptive and inferential analysis. Whereas descriptive analysis focused on sample mean and sample standard deviation, inferential analysis encompassed correlation and regression analysis. Statistical results were displayed in figures and tables. The study revealed a moderate positive linear relationship between information technology agility and customer satisfaction. Additionally, linear regression analysis confirmed that information technology agility has positive effect on customer satisfaction. It’s therefore recommended that the managers in charge of information technology should strengthen programs on information technology sharing, and business process integration. Sufficient resources should be availed for consistently maintaining and upgrading the information technology infrastructure so as to be responsive to shift in information needs in an ever-changing business environment.","PeriodicalId":277653,"journal":{"name":"International Journal of Managerial Studies and Research","volume":"5 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114901118","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Assessing the Role of Domestic Loans on Economic Growth in Cameroon","authors":"","doi":"10.20431/2349-0349.0904012","DOIUrl":"https://doi.org/10.20431/2349-0349.0904012","url":null,"abstract":"","PeriodicalId":277653,"journal":{"name":"International Journal of Managerial Studies and Research","volume":"19 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122946791","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The Tourism Development in Uzbekistan: An Assessment","authors":"A. Israilov, Asterio Miranda, J. L. F. Miranda","doi":"10.20431/2349-0349.08080010","DOIUrl":"https://doi.org/10.20431/2349-0349.08080010","url":null,"abstract":"Every field of social, political, and financial activity is up to contribute to the economy of a particular country, and one of them is tourism industry. The tourism industry being a relevant dimension in the Abstract: This study endeavored to assess the quality of tourism development in Uzbekistan, particularly in the 3 cities of Samarkand, Khiva and Bukhara. Specifically, this investigation determined the demographic profile of the respondents; determined the level of perceptions among respondents on their assessment regarding the quality of tourism development in Uzbekistan; and determined whether a relationship existed between the demographic profile of the respondents and their level of perception on the quality of tourism development in Uzbekistan.","PeriodicalId":277653,"journal":{"name":"International Journal of Managerial Studies and Research","volume":"48 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122665891","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Measuring of Information Communication Technology (ICT) Impact on Sustainable Development","authors":"Prof. Adewoye, Adebayo A.A","doi":"10.20431/2349-0349.0912004","DOIUrl":"https://doi.org/10.20431/2349-0349.0912004","url":null,"abstract":": Information and communication technology (ICT) Impact measurement and the goal of attaining sustainable development with technology has become a subject of debate among policy makers, accountant, financial analyst and researchers. The concept of sustainable development of the nation is based on socio-economic, financial-economic and environmental conversation. Despite several studies regarding the impacts ICT on specific aspects of human life and the economy of developing nations like Nigeria, the measurement technique and extent to which ICT Impact on Sustainable Development mechanism has not been well explored. This research investigates the Measurement techniques of ICT Impact and how its influence the sustainable development through the socio, economic environmental perspective of developing nation. Finding from the study revealed that the Meta-Analysis technique was employed. Findings reveals that the integration of ICT has positive impacts on Nigeria development through effective support in all area of development mechanisms of nation like education system, health management, socio, and financial development. Further ICT infrastructure and services allow countries to participate in the digital economy and increase the overall economic well-being and competitiveness. The combination of ICT investment with investments in organizational and human capital trigger will trigger development. Based on the empirical findings of research, the study concluded that Measurement of ICTs impact can be done via several technique such as Analytical technique, case studies technique, Panel Studies technique, Statistical survey technique, Administrative Data and Other methodologies and data sources. Further the use of ICT is significant to the sustainable development of developing nation. It is recommended that government should regulate technology policy in a way that will strengthens capacity building of human resources.","PeriodicalId":277653,"journal":{"name":"International Journal of Managerial Studies and Research","volume":"126 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128215652","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The Effect of Company Characteristics on Voluntary Disclosure with Corporate Governance as a Moderated Variables","authors":"Jaka Ardinata Rahman, Rosidi, A. Rahman","doi":"10.20431/2349-0349.0810004","DOIUrl":"https://doi.org/10.20431/2349-0349.0810004","url":null,"abstract":"In the business world, information is the main source of economic decision making. Companies will be encouraged to disclose information related to the company's performance and prospects either voluntarily or not. The availability of important information that is needed by the users of the information is usually regulated by a regulator in a country. In Indonesia, the obligation to submit minimum information in the annual report of companies listed on the Indonesia Stock Exchange is regulated in Bapepam Rule Number X.K.6. In the Indonesian capital market, the level of compliance of companies related to mandatory disclosure is quite good, namely 88.89% (Diyanti 2010). Meanwhile, voluntary disclosure in Indonesia is still low, namely 33.71% (Yanuarto 2012). This low level of voluntary disclosure does not only occur in Indonesia but also in several other developing countries, as found by Barako (2007) in Kenya (11% -20%), Soliman (2013) in Egypt (31.92%) , AlShammari (2008) in Kuwait (15%), Bhasin et al (2012) in Khazastan (24.95%), Yuen et al (2009) in China (21.4%), and Hammami and Hossain (2009). ) in Qatar (36.84%).","PeriodicalId":277653,"journal":{"name":"International Journal of Managerial Studies and Research","volume":"52 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128968778","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Quality Improvement Strategies of Mobile Phone Product Based on Text and Sentiment Analysis","authors":"Xiaoxiao Qin","doi":"10.20431/2349-0349.1101003","DOIUrl":"https://doi.org/10.20431/2349-0349.1101003","url":null,"abstract":"e-commerce reviews to build a new sentiment lexicon, combined with python language to traverse degree adverbs, negation words, etc., to calculate the sentiment value of each review sentence, so as to realize the sentiment tendency classification of e-commerce products. Zul Abstract: The development of the Internet has brought people the opportunity to communicate online, and user reviews have appeared under the review interface of various brands of hot products, and these reviews containing emotions have also intensified the competition among products. This paper takes cell phone background as an example, through data mining cell phone user reviews, using word frequency and word cloud methods for text analysis of user reviews, extracting two types of hot review words-[service features] and [cell phone features], exploring whether each hot review word behind can significantly affect the favorable rating of cell phones by establishing a random forest regression model, and calculating the corresponding sentiment score of each hot review word according to the sentiment tendency calculation method. Finally, this paper analyzes each hot review term in depth and designs a specific evaluation system, which can be used to paint an overall and detailed portrait of the cell phone, thus helping merchants to quickly find the shortcomings of the product and determine the direction of improvement.","PeriodicalId":277653,"journal":{"name":"International Journal of Managerial Studies and Research","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129084960","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Procurement Policy as a Determinant for Organizational Performance of University College Hospital (UCH), Ibadan, Nigeria","authors":"Oyedokun Godwin Emmanuel, Garba Mariam Abiola, Adeolu-Akande Modupeola Atoke","doi":"10.20431/2349-0349.0911006","DOIUrl":"https://doi.org/10.20431/2349-0349.0911006","url":null,"abstract":": The procurement system invariably suffers various forms of malpractices and unethical conduct which includes high incidence of vested interest, contract inflation, delay in suppliers’ payment and increased procurement cycle. The review explored procurement policy as a determinant for organizational performance in teaching hospitals in Ibadan, Oyo State, with reference to University College Hospital (UCH), Ibadan. Descriptive and survey design was embraced for the review. The populace in the review contained 158. A stratified sampling technique was used and the strata’s are procurement, stores, payment units (Account) and the different end users department. An organized poll was directed. The instrument was approved and information assembled was broke down utilizing mean, standard deviation and correlation analysis. Out of the 158 polls directed, 136 were recovered (86% reaction rate). The review discovered that negotiation management (mean worth 4.2581), competitive bidding (mean worth 4.2581), and suppliers’ relationship management (mean worth 4.3065), and procurement policy indices utilizing correlation co-efficient: (negotiation the management 0.737, competitive bidding 0.230 and suppliers' relationship management 0.311) were found to have a positive and significant effect on organizational performance of UCH. The study subsequently inferred that procurement policies are proactive in nature and a panacea to organizational performance. Based on the findings, it is therefore recommended that there is need to have a check list that guarantees that procurement of supplies and services are done within the budgetary approvals so as to avoid delay in payments. Also, staff and providers' training is one more key system in the realization of organizational performance.","PeriodicalId":277653,"journal":{"name":"International Journal of Managerial Studies and Research","volume":"453 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129433553","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Employees’ Engagement in the Context of the Reliability of Information Systems in the Organization","authors":"K. Tworek","doi":"10.20431/2349-0349.0702003","DOIUrl":"https://doi.org/10.20431/2349-0349.0702003","url":null,"abstract":"In recent years, the literature indicates the growing importance of employees' commitment in the organization as a factor affecting the organization's ability to build competitive advantage and stay on the market (Kompaso and Sridevi, 2010, Clifton, 2008). Employees’ commitment is a subject that appeared in the literature in the 1990s and was initially mixed with the English-language concepts: \"high commitment\", \"high involvement\", \"high performance\" (Wood and DeMezenes, 1998).Over time the management method was formed and is now referred to as \"High Commitment Management (HCM)\" (Grobelna, 2014; Juchnowicz, 2010).","PeriodicalId":277653,"journal":{"name":"International Journal of Managerial Studies and Research","volume":"26 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130362660","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Impact of Exchange Rate Volatility on Afghanistan Trade Flows","authors":"M. Shahab, Amirhamza Aslami, Jawed Ahmad Shahidi","doi":"10.20431/2349-0349.0812002","DOIUrl":"https://doi.org/10.20431/2349-0349.0812002","url":null,"abstract":"The exchange rate is considered as one of the important indicators of international economic development and thereby has had a significant influence on the country's‟ foreign tradeflows. Real exchange rate movement is commonly believed to permanently affect both the export and import. One of the major economic issues that have received a great deal of attention by many researchers and academics is also the effects of exchange rate movement on the trade volumes and flows.","PeriodicalId":277653,"journal":{"name":"International Journal of Managerial Studies and Research","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130531165","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Global Perspective of Digitization and Innovation in Shipping Industry","authors":"Baha M. Mohsen","doi":"10.20431/2349-0349.1005007","DOIUrl":"https://doi.org/10.20431/2349-0349.1005007","url":null,"abstract":": Digitization and innovation is transforming the shipping industry. This will have considerable improvements on revenue and cost. Already, several companies are on the top of that, other companies still have the opportunity to follow and adopt the digital transformation. Digitization different forms to improve operation and business in general. been already digitized package tracking, document management, network design, pricing, and empty container repositioning. Of course digitization has two sides, internal one within the shipping company itself and the other side that deals with customers. To succeed in adopting digitization, any company should have a clear vision about digitization, integrating new technologies, IT capabilities and mindsets into their traditional business. In this paper, related literature was reviewed, the impact of logistic industry as a service sector on economic development was identified. Shipping industry as a major component in logistic was discussed. The role of digitization and innovation in developing logistic and in particular shipping industry was identified. As a case study, the case of KX Group, which is a leading global provider of innovative and fully integrated supply chain solutions was discussed. Results of using digital solutions are presented and analyzed.CAGE analysis was carried out to understand how the digitization in KXGroup was utilized and perceived in different countries. Analysis showed a big gap between USA and Middle East & Africa numbers on the online bookings.","PeriodicalId":277653,"journal":{"name":"International Journal of Managerial Studies and Research","volume":"3 4","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"113970642","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}