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International Journal of Theory of Organization and Practice (IJTOP)最新文献

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IMPACT OF SERVICE TRANSPARENCY AND SERVICE CONTROL ON COMPETITIVENESS 服务透明度和服务控制对竞争力的影响
International Journal of Theory of Organization and Practice (IJTOP) Pub Date : 2022-11-30 DOI: 10.54489/ijtop.v1i1.152
B. Al Kurdi, M. Alshurideh, Hevron Alshurideh
{"title":"IMPACT OF SERVICE TRANSPARENCY AND SERVICE CONTROL ON COMPETITIVENESS","authors":"B. Al Kurdi, M. Alshurideh, Hevron Alshurideh","doi":"10.54489/ijtop.v1i1.152","DOIUrl":"https://doi.org/10.54489/ijtop.v1i1.152","url":null,"abstract":"The successful business organizations simply concentrated on their purpose, mission, vision, and goals, and they established open business practices to quench their clients and get the best opportunities to compete with their competitors by offering superior customer service and future orientations. The foundational component of businesses is transparency at all levels, which helps the company gain a significant amount of consumer confidence for both its commercial and residential solutions. These businesses continually assess their rivals' innovative business strategies and client success rates. A systematic review is embracing the research to improve understanding of the impact of service transparency and service control on competitiveness in order to present the literature-based evidence.","PeriodicalId":269637,"journal":{"name":"International Journal of Theory of Organization and Practice (IJTOP)","volume":"5 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-11-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129444176","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
THE IMPACT OF SERVICE QUALITY AND SERVICE TRANSPARENCY ON CUSTOMER SATISFACTION 服务质量和服务透明度对顾客满意度的影响
International Journal of Theory of Organization and Practice (IJTOP) Pub Date : 2022-11-30 DOI: 10.54489/ijtop.v1i1.150
M. Alshurideh, Wasfi Alrawabdeh, B. Al Kurdi, Ali A. Alzoubi
{"title":"THE IMPACT OF SERVICE QUALITY AND SERVICE TRANSPARENCY ON CUSTOMER SATISFACTION","authors":"M. Alshurideh, Wasfi Alrawabdeh, B. Al Kurdi, Ali A. Alzoubi","doi":"10.54489/ijtop.v1i1.150","DOIUrl":"https://doi.org/10.54489/ijtop.v1i1.150","url":null,"abstract":"High-quality services that satisfy customers improve a company's capacity to compete in the market. It is crucial for the business professionals to encourage the practices that can enhance service quality and service transparency. High service quality and transparency can be attained by identifying service concerns and developing strategies for service performances, and customer satisfaction. To create and investigate a conceptual model and to study the factors with a systematic review, this research area is being provided.","PeriodicalId":269637,"journal":{"name":"International Journal of Theory of Organization and Practice (IJTOP)","volume":" 41","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-11-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132093942","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
IMPACT OF EFFECTIVE ORDER MANAGEMENT AND USE OF INFORMATION TECHNOLOGY IN SERVICE OPERATIONS IN ENHANCING SERVICE QUALITY LEVEL IN HOSPITALITY INDUSTRY 有效的订单管理及在服务运作中使用资讯科技对提升酒店业服务质素水平的影响
International Journal of Theory of Organization and Practice (IJTOP) Pub Date : 2022-11-30 DOI: 10.54489/ijtop.v1i1.149
Hevron Alshurideh, Ali A. Alzoubi, M. Alshurideh, B. Al Kurdi
{"title":"IMPACT OF EFFECTIVE ORDER MANAGEMENT AND USE OF INFORMATION TECHNOLOGY IN SERVICE OPERATIONS IN ENHANCING SERVICE QUALITY LEVEL IN HOSPITALITY INDUSTRY","authors":"Hevron Alshurideh, Ali A. Alzoubi, M. Alshurideh, B. Al Kurdi","doi":"10.54489/ijtop.v1i1.149","DOIUrl":"https://doi.org/10.54489/ijtop.v1i1.149","url":null,"abstract":"In Hospitality industry, to maintain consistency, not every customer receives the same degree of treatment. Truly good customer service requires personalization and making each client feel as though they are the only ones who count right now. That is the phenomenon to successful hotel management, better order management with time effective way by adopting technological strategies can enhance the service quality. The objective to this research is to explore the impact and factors affecting service quality in the hotel management.","PeriodicalId":269637,"journal":{"name":"International Journal of Theory of Organization and Practice (IJTOP)","volume":"9 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-11-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115795338","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
THE IMPACT OF BUSINESS INTELLIGENCE AND BUSINESS PROCESS AGILITY ON ACHIEVING COMPETITIVE ADVANTAGE 商业智能和业务流程敏捷性对获得竞争优势的影响
International Journal of Theory of Organization and Practice (IJTOP) Pub Date : 2022-11-30 DOI: 10.54489/ijtop.v1i1.143
M. Alshurideh, B. Al Kurdi, Ali A. Alzoubi, A. Alhamad
{"title":"THE IMPACT OF BUSINESS INTELLIGENCE AND BUSINESS PROCESS AGILITY ON ACHIEVING COMPETITIVE ADVANTAGE","authors":"M. Alshurideh, B. Al Kurdi, Ali A. Alzoubi, A. Alhamad","doi":"10.54489/ijtop.v1i1.143","DOIUrl":"https://doi.org/10.54489/ijtop.v1i1.143","url":null,"abstract":"Modern businesses face new challenges as a result of the shifting environments in which they conduct organizational operations. These include the requirement for value creation in partnership with customers, preparedness for change, and the capacity to act quickly in response to consumer needs and to gain competitive advantage. Agile companies are seen as a new paradigm for businesses and are defined by these characteristics. This research aimed to seek the signified role of business intelligence and business process agility by attempting to create a conceptual model in order to dig more knowledge in this concept a literature based research carried to contribute in literature and academic source.","PeriodicalId":269637,"journal":{"name":"International Journal of Theory of Organization and Practice (IJTOP)","volume":"13 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-11-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124283846","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
CRITICAL SUCCESS FACTORS TO IMPROVE THE PERFORMANCE OF SERVICE OPERATIONS 提高服务运营绩效的关键成功因素
International Journal of Theory of Organization and Practice (IJTOP) Pub Date : 2022-11-30 DOI: 10.54489/ijtop.v1i1.144
B. Al Kurdi, M. Alshurideh, Samer Hamadneh, Hevron Alshurideh
{"title":"CRITICAL SUCCESS FACTORS TO IMPROVE THE PERFORMANCE OF SERVICE OPERATIONS","authors":"B. Al Kurdi, M. Alshurideh, Samer Hamadneh, Hevron Alshurideh","doi":"10.54489/ijtop.v1i1.144","DOIUrl":"https://doi.org/10.54489/ijtop.v1i1.144","url":null,"abstract":"It is a big controversy that holds up an organizational operations and development to focus on critical success factors. Critical success factors are as important and straightforward as they appear to be. They are the elements that make up a business or project and are crucial to its success and aid in concentration and make sure that teams and departments are collaborated on organizational projects. In order to find the specific improving factors for an organization, this research is focused to investigate, what are that critical factors to improve operations performance to bring wide knowledge for businesses and learners.","PeriodicalId":269637,"journal":{"name":"International Journal of Theory of Organization and Practice (IJTOP)","volume":"42 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-11-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"120842178","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
IMPACT OF INFORMATION TECHNOLOGY CAPABILITIES AND EFFECTIVE INVENTORY MANAGEMENT ON ENHANCED SERVICE DELIVERY IN HOSPITALITY SECTOR 信息技术能力和有效的库存管理对加强酒店部门提供服务的影响
International Journal of Theory of Organization and Practice (IJTOP) Pub Date : 2022-11-30 DOI: 10.54489/ijtop.v1i1.147
Iman A. Akour, B. Al Kurdi, M. Alshurideh, A. Alhamad
{"title":"IMPACT OF INFORMATION TECHNOLOGY CAPABILITIES AND EFFECTIVE INVENTORY MANAGEMENT ON ENHANCED SERVICE DELIVERY IN HOSPITALITY SECTOR","authors":"Iman A. Akour, B. Al Kurdi, M. Alshurideh, A. Alhamad","doi":"10.54489/ijtop.v1i1.147","DOIUrl":"https://doi.org/10.54489/ijtop.v1i1.147","url":null,"abstract":"Organisations in hospitality sector to become agile are required to invest more in IT capabilities in order to obtain significant organisational capabilities and strategic processes. Through utilization of IT capabilities strategically and synergistically organisation in hospitality sector achieves alignment, adaptability and agility in long run. They make short term changes and makes organisation compatible to deal with uncertainties. IT adaption are made to adapt market changes and alignment is done to integrate IT capabilities with inventory management within organisation by strategic thinking for achievement of better performance.","PeriodicalId":269637,"journal":{"name":"International Journal of Theory of Organization and Practice (IJTOP)","volume":"760 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-11-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"117011652","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
IMPACT OF SERVICE STRATEGY AND SERVICE QUALITY ON OPERATIONS EFFICIENCY 服务策略和服务质量对运营效率的影响
International Journal of Theory of Organization and Practice (IJTOP) Pub Date : 2022-11-30 DOI: 10.54489/ijtop.v1i1.151
M. Alshurideh, B. Al Kurdi, Ali A. Alzoubi, Hevron Alshurideh
{"title":"IMPACT OF SERVICE STRATEGY AND SERVICE QUALITY ON OPERATIONS EFFICIENCY","authors":"M. Alshurideh, B. Al Kurdi, Ali A. Alzoubi, Hevron Alshurideh","doi":"10.54489/ijtop.v1i1.151","DOIUrl":"https://doi.org/10.54489/ijtop.v1i1.151","url":null,"abstract":"The relevance of conducting research in this field is obvious, and there is considerable opportunity for adapting service strategy and service quality concepts to the operational performance. This significance is attributed to recent developments in the organizations, such as the introduction of new types of services, the fierce multidimensional rivalry in price, speed, quality, delivery, flexibility, creative methods for managing human resources, and new technologies that enables operations efficiency. This research contributes to exploring the impact of service strategy and service quality on operations efficiency","PeriodicalId":269637,"journal":{"name":"International Journal of Theory of Organization and Practice (IJTOP)","volume":"84 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-11-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133236066","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
THE IMPACT OF LEAN PRACTICES AND AGILE PRACTICES ON PROCESS QUALITY 精益实践和敏捷实践对过程质量的影响
International Journal of Theory of Organization and Practice (IJTOP) Pub Date : 2022-11-30 DOI: 10.54489/ijtop.v1i1.148
Ali A. Alzoubi, M. Alshurideh, Iman A. Akour, B. Al Kurdi
{"title":"THE IMPACT OF LEAN PRACTICES AND AGILE PRACTICES ON PROCESS QUALITY","authors":"Ali A. Alzoubi, M. Alshurideh, Iman A. Akour, B. Al Kurdi","doi":"10.54489/ijtop.v1i1.148","DOIUrl":"https://doi.org/10.54489/ijtop.v1i1.148","url":null,"abstract":"Finding the best lean and agile practices to enhance the effectiveness of the filling process in the manufacturing companies is the aim of this research. Lean agile seeks to minimize inefficient processes and tasks for increased effectiveness and lower costs never compromising on quality. In reality, lean agile places a high priority on giving the customer value with every decision. Lean agile, a development methodology, helps teams to identify waste and streamline processes to raise the firm's process quality. This research is aiming to provide the investigated evidences to provide the impact of lean and agile practices on process quality.","PeriodicalId":269637,"journal":{"name":"International Journal of Theory of Organization and Practice (IJTOP)","volume":"83 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-11-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131574292","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
IMPACT OF INVENTORY MANAGEMENT AND SERVICE STRATEGY ON SERVICE PROCESS IMPROVEMENT IN HOSPITALITY SECTOR 库存管理和服务策略对酒店服务流程改进的影响
International Journal of Theory of Organization and Practice (IJTOP) Pub Date : 2022-11-30 DOI: 10.54489/ijtop.v1i1.146
Samer Hamadneh, M. Alshurideh, B. Al Kurdi, Hevron Alshurideh
{"title":"IMPACT OF INVENTORY MANAGEMENT AND SERVICE STRATEGY ON SERVICE PROCESS IMPROVEMENT IN HOSPITALITY SECTOR","authors":"Samer Hamadneh, M. Alshurideh, B. Al Kurdi, Hevron Alshurideh","doi":"10.54489/ijtop.v1i1.146","DOIUrl":"https://doi.org/10.54489/ijtop.v1i1.146","url":null,"abstract":"The primary goal of this research is to analyze how inventory management practices and service strategy affected the performance and competitiveness of service organizations. The research findings suggest that increased levels of inventory management can boost competitive advantage and boost organizational performance. Despite the inventory management strategy having a direct favorable effect on organizational performance, the study also discovered that a competitive edge can be achieved if an organization have an improved services through efficient inventory management strategies.","PeriodicalId":269637,"journal":{"name":"International Journal of Theory of Organization and Practice (IJTOP)","volume":"19 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-11-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134108267","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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