THE IMPACT OF SERVICE QUALITY AND SERVICE TRANSPARENCY ON CUSTOMER SATISFACTION

M. Alshurideh, Wasfi Alrawabdeh, B. Al Kurdi, Ali A. Alzoubi
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Abstract

High-quality services that satisfy customers improve a company's capacity to compete in the market. It is crucial for the business professionals to encourage the practices that can enhance service quality and service transparency. High service quality and transparency can be attained by identifying service concerns and developing strategies for service performances, and customer satisfaction. To create and investigate a conceptual model and to study the factors with a systematic review, this research area is being provided.
服务质量和服务透明度对顾客满意度的影响
让客户满意的高质量服务提高了公司在市场上的竞争能力。对于业务专业人员来说,鼓励可以提高服务质量和服务透明度的做法是至关重要的。通过识别服务关注的问题和制定服务绩效和客户满意度的策略,可以达到高服务质量和透明度。为了建立和调查一个概念模型,并研究与系统回顾的因素,提供了这个研究领域。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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