Jurnal Kepariwisataan dan Hospitalitas最新文献

{"title":"Persepsi karyawan food & beverage culinary terhadap kinerja butcher di hotel six senses uluwatu","authors":"Adryan Evaldo Anwar, Agus Muriawan Putra, N. M. Ariani","doi":"10.24843/jkh.2021.v05.i01.p08","DOIUrl":"https://doi.org/10.24843/jkh.2021.v05.i01.p08","url":null,"abstract":"This research is based on guest complaints regarding poor food quality, employees must make new food to handle guest complaints so that kitchen operations are disrupted. Butcher is a section contained in the food & beverage organization, tasked with maintaining food ingredients will later be cooked by employees in charge of the restaurant. The purpose of study was to determine the characteristics of food & beverage culinary employees and perceptions of food & beverage culinary employees on the performance of Butcher in the Six Senses Uluwatu hotel. Data collection methods are observation, interviews, questionnaires, literature study and documentation. The sampling technique uses saturated sampling because all members of the population are used as research samples, namely all employees who work at Rocka and Crudo restaurant with a total of 30 people. The data analysis technique used is descriptive qualitative and quantitative, then the data were analyzed using a Likert scale to determine the perception employees on Butcher performance. The results showed that the perception of culinary employees on the performance of Butcher in the Uluwatu Six Senses hotel was categorized in Good criteria with an average total questionnaire score of 4.09. According to the results of the interview Butcher has followed the applicable duties and responsibilities. However, there are several problems faced by Butcher namely difficulties in recruiting employees who understand food handling, therefore Butcher only uses contract or training employees to complete his work so that when not monitored there are still often errors in food processing.","PeriodicalId":252696,"journal":{"name":"Jurnal Kepariwisataan dan Hospitalitas","volume":"243 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-06-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130932260","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Peran dan Hambatan Stakeholders Dalam Penyediaan Fasilitas Dan Aksesibilita Pariwisata Bagi Wisatawan Disabilitas","authors":"Priti Nariya Kesami, Ni Ketut Arismayanti, Ni Putu Mirna Sari","doi":"10.24843/jkh.2021.v05.i01.p01","DOIUrl":"https://doi.org/10.24843/jkh.2021.v05.i01.p01","url":null,"abstract":"Tourism is a foreign exchange producer that has great potential to be developed in addition to other sector. The tourism industry is generally the mainstay of economy in every country and city. One of the cities that make tourism as a mainstay sector is a Denpasar City. In line with the phrase from UNWTO as a tourism organization, Denpasar City as a tourist city able to provide facilities and accesibility no only for general tourist, disabled tourist can use. Denpasar City determined as an inclusion city by UNESCO in 2014 with 15 other cities. Denpasar City became an inclusion city due to the role of stakeholder in providing facilities and accessibility. The purpose of this reasearch was to determine the role of each stakeholder in provide facilities and accessibility for disabled tourist and stakeholder barriers in provide fcilities and accesibility. The research used descriptive qualitative method with observation, documentasion and indepth inteview method. The Informan in this information in this research used purposive samling method.   \u0000The result of this research showed roles of stakeholder interest in providing facilities and accessibility for disabled tourist in Denpasar City divinded into three categories besed on their identification primery, key and secondary stakeholder. while reviewed based on the influence of level of stakeholder interest in providing facilities and accessibility key stakeholder,Crowed stakeholder and Contest Setter stakeholder. while  stakeholder berries providing facilities and accessibility for disabled tourist is no data collection regarding disability tourist, the mindset of the community in the community regarding facilities and accesibility for disabled tourist and regulation cooperation among stakeholder. \u0000Based on the results of research suggestions is especially for goverment in the future can be record disability tourist so they can establish wisdom. Besides that there need to be good cooperation between the goverment and the private sector or with the organization can provide complate and easy information to disability tourist especially in the tourism. \u0000  \u0000  Keywords: Disabled Tourist, Stakeholder, Facilities and Accessibility, Denpasar City.","PeriodicalId":252696,"journal":{"name":"Jurnal Kepariwisataan dan Hospitalitas","volume":"76 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-06-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123224046","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Persepsi wisatawan terhadap kuliner lokal pada hotel berbintang di kabupaten badung","authors":"N. M. Ariani, N. Aryanti","doi":"10.24843/jkh.2020.v04.i02.p03","DOIUrl":"https://doi.org/10.24843/jkh.2020.v04.i02.p03","url":null,"abstract":"Abstrak \u0000Kabupaten Badung merupakan salah satu destinasi wisata di Bali. Letak daerah ini sangat strategis yang merupakan akses wisata  ke Kuta Selatan,  Kuta dan ke Bandara Internasional Ngurah Rai. Daerah ini juga dilengkapi dengan sarana kepariwisataan yang dibutuhkan oleh wisatawan ketika berwisata meliputi restoran, akomodasi dan souvenir.Kajian penelitian ini difokuskan pada restoran merupakan suatu usaha komersial yang menyediakan jasa pelayanan makan dan minum bagi umum dan dikelola secara professional. Keberadaan restoran sebagai salah satu sarana penting dalam kegiatan pariwisata ada yang berdiri sendiri dan ada yang menjadi satu dengan lingkungan hotel. Restoran yang di kaji adalah restoran yang terdapat di dalam lingkungan hotel dan menyediakan kuliner lokal sebagai daya tarik bagi wisatawan yang menginap pada hotel berbintang di Kabupaten Badung. Beragamnya restoran yang tumbuh dan berkembang saat ini perlu kiranya untuk mengidentifikasi persepsi wisatawan terhadap adaptasi kuliner lokal tersebut. Penelitian ini dilaksanakan melalui kajian deskriptif interpretatif  dan kualitatif yang bertujuan untuk mengidentifikasikan kuliner lokal dari aspek persepsi. Penyajian hasil yang diuraikan secara Kualitatif dan  Kuantitatif,  dengan  demikian  akan  diperoleh  gambaran  yang  lebih  jelas  dan mendalam tentang penelitian yang dilakukan. Berdasarkan hasil penelitian diperoleh hasil bahwa persepsi wisatawan terhadap kuliner lokal yang ditawarkan pada hotel berbintang di Kabupaten Badung dengan katagori baik yang ditunjukkan dengan skor rata-rata 3,70. Hal ini dilihat dari aspek penampilan dalam penyajian, kualitas produk, kesesuian harga, variasi menu dan kualitas pelayanan. Adapun indikator kualitas pelayanan mendapatkan skor tertinggi sebesar 4.45 yang berarti sangat baik, karena kualitas pelayanan dalam usaha hospitality merupakan kunci utama bagi perusahaan jasa untuk mewujudkan kepuasan dari wisatawan. Variasi menu yang ditawarkan merupakan indikator dengan skor terrendah sebesar 2,65 yang artinya kuliner lokal yang ditawarkan memiliki variasi menu yang kurang beranekaragam sehingga wisatawan sulit untuk melakukan pemilihan terhadap kuliner lokal yang ditawarkan. \u0000  \u0000Kata Kunci :Kuliner Lokal, Wisatawan, Restoran","PeriodicalId":252696,"journal":{"name":"Jurnal Kepariwisataan dan Hospitalitas","volume":"22 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-01-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126044090","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Pengaruh bauran promosi terhadap keputusan wisatawan backpacker dalam memilih budget hotel di kabupaten badung","authors":"I. G. Suartama, I. K. W. Astina, Fanny Maharani Suarka","doi":"10.24843/jkh.2020.v04.i02.p04","DOIUrl":"https://doi.org/10.24843/jkh.2020.v04.i02.p04","url":null,"abstract":"  \u0000Abstract \u0000The research motivated by the increasing of accommodation growth in Badung Regency and backpacker trend tourism development that increase with economic accommodation needed. Backpacker is a person or group of people who trave for a relatively long time, with minimal budget, use motorbike as transportation and arrange itinerary independently.The variables used are advertising, personal selling, selling promotion and public relation and publicity. The data obtained through observation, questionnaire, literature study and documentation. Sampling technique using purposive sampling with total of respondent are 170 of backpacker tourists. Data analysis in this research using multiple linear regression to find impact of independent variable to dependent variable by partially and simultaneously. The test gave result simultaneously X’s variable got 15,460 Fcount with Ftabel 2,659. Therefore, partially with result tcount of advertising (X1) 3,080, personal selling (X2) 1,031, sales promotion (X3) 3,149, public relation and publicity (X4) 3,012 with ttabel 1,974 and determination coefficients is 27,3%. Conclusion of the research there are three variable have significantly, advertising (X1), sales promotion (X3), and public relation and publicity (X4) impacts of buying decision of backpacker about budget hotel. Therefore one variable is personal selling (X2) doesn’t give significantly impact. Also there are simultaneously impacts of promotional mix (X) variable to the buying decision of backpacker about budget hotel (Y). While, the dominant variable that impacts buying decision of backpacker about budget hotel in Badung Regency is advertising. \u0000Keywords: Backpacker, Budget Hotel, Promotional Mix, Accommodation \u0000","PeriodicalId":252696,"journal":{"name":"Jurnal Kepariwisataan dan Hospitalitas","volume":"150 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-12-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123225737","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Pengaruh promosi dan harga terhadap keputusan pembelian pada hotel berbintang tiga di kota palembang","authors":"Deyto Honggoriansyah, Pelliyezer Karo Karo, Mustika Permatasari","doi":"10.24843/jkh.2020.v04.i02.p06","DOIUrl":"https://doi.org/10.24843/jkh.2020.v04.i02.p06","url":null,"abstract":"Abstract Palembang City is the capital of South Sumatra Province which has diverse tourism potential in attracting tourists. It cannot be denied that the Asian Games will be held in 2018, contributing to the increasing number of accommodations in the city of Palembang. With the promotion activities carried out by hotel managers as well as offering the best prices for consumers, the determination of purchasing decisions will be easier. This research is a descriptive verification study using explanatory survey methods and the analysis technique used is path analysis. The purpose of this study was to determine the effect of promotions and prices both simultaneously and partially on purchasing decisions at three Three-Star Hotels, namely Santika Radial Palembang, Batiqa Hotel Palembang, and Swarna Dipa Hotels. The relationship between promotion variables on purchasing decisions has a value of 0.988. The relationship between price variables on purchasing decisions has a price value of 0.756. The relationship between promotion and price on purchasing decisions based on the results of this study states have a significant influence on purchasing decisions. Key words: Promotion, Price and Purchasing Decisions","PeriodicalId":252696,"journal":{"name":"Jurnal Kepariwisataan dan Hospitalitas","volume":"13 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-12-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129932248","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Pengaruh stres kerja dan ketidakamanan kerja terhadap turnover intention pada the lerina hotel nusa dua bali","authors":"Gusti Ayu Komang Aryati, Ni Putu Ratna Sari, Fanny Maharani Suarka","doi":"10.24843/jkh.2020.v04.i02.p01","DOIUrl":"https://doi.org/10.24843/jkh.2020.v04.i02.p01","url":null,"abstract":"  \u0000Abstract \u0000  \u0000                  Based of the research by the increasing problem of turnover intention at The Lerina Hotel Nusa Dua, Bali. Variables that caused of increased turnover intention are variables of work stress and work insecurity. The purpose of this study is to determine the influence of job stress and job insecurity on turnover intention at The Lerina Hotel Nusa Dua Bali, and to determine the effect job stress and job insecurity on turnover intention. Techniques data collection by observation, interviews, questionnaires, documentation, and literature studies. While the sampling technique is saturated sample with a number of respondents of 50 people. This research using descriptive qualitative and quantitative technique consisting of a likert scale, validity test and reliability test, classic assumption test, correlation test, multiple linear regression analysis, t test, F test, and determination test. \u0000                  The results shows that Fcount (39,020)> Ftable (3.20) with a sig value of 0,000 or <? (0,05). This shows that job stress variables (X1) and job insecurity (X2) simultaneously have a positive and significant effect on turnover intention (Y) at The Lerina Hotel Nusa Dua. The t-test or partial results show that job stress has a total influence of 2,566 with a significance level of 0.014 <0.05 and job insecurity has an influence of 5,849 with a significance level of 0,000 <0.05 which means that job stress and job insecurity have a positive and significant effect on employee turnover intention in The Lerina Hotel Nusa Dua. Furthermore, the results of the determination test showed that the effect of job stress and job insecurity on turnover intention was 62.4% and the remaining 37.6% was influenced by other factors not included in this study. \u0000  \u0000  \u0000Key Word : Job Stress, Job Insecurity, Turnover Intention, and The Lerina Hotel Nusa Dua Bali","PeriodicalId":252696,"journal":{"name":"Jurnal Kepariwisataan dan Hospitalitas","volume":"57 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-12-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116659478","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Analisis daya saing tenaga kerja pada front office dan housekeeping department di prama sanur beach hotel bali","authors":"Gede Ananda Putra, Agung Sri Sulistyawati, I. N. T. Sutaguna","doi":"10.24843/jkh.2020.v04.i02.p07","DOIUrl":"https://doi.org/10.24843/jkh.2020.v04.i02.p07","url":null,"abstract":"  \u0000  \u0000Abstract \u0000The aim  of this research is to determine the competitiveness and strategy to increase the competitiveness aspect of Front Office and Housekeeping Department especially room attendant section at Prama Sanur Beach Hotel, based on MEA 2015 drives competition between all labors more increasing. This research also based on the Front Office staff largely had above 20 years of service and had age above 45 years . The located of this research was in Prama Sanur Beach Hotel, Cemara street, Sanur Village, Denpasar. The tecnique of collecting data were observation, interviews, documentation and questionare.The technique of sampling in this research used quota and incidental sampling. The kind of data are qualitative and quantitative data, while source of data are primary data and secondary data. This research used descriptive analysis, data reduction, likert scale analysis and SWOT Analysis Based on the results of this research, Guest Service Attendant has score 4,30 category very good, Concierge has score 4,11 category good, GuestRelation Officer has score 4,30 category very good, Telepon Operator has score 3,94 category good and the average score is 4,15 category good and be able to have improvement. Room Attendant has score 4,15 category good and be able to have improvement. Some main strategy in Front Office there are departemental training, section training, refreshment training, handling complaint training, internal trainer, and employes sertification. Strategy in Housekeeping Department there are   departemental training, handling guest complaint training, internal trainer, employes sertification, outing intern department program. \u0000  \u0000Keywords           : Competitiveness, Labor, Front Office Department, Housekeeping Department \u0000 ","PeriodicalId":252696,"journal":{"name":"Jurnal Kepariwisataan dan Hospitalitas","volume":"18 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-12-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126479543","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Analisis pengaruh online review pada booking.com terhadap keputusan wisatawan menginap di de vins sky hotel seminyak, bali","authors":"Silvia Sevtiani, Anak Agung Putri Sri, Ni Putu Ratna Sari","doi":"10.24843/jkh.2020.v04.i02.p05","DOIUrl":"https://doi.org/10.24843/jkh.2020.v04.i02.p05","url":null,"abstract":"  \u0000Abstract \u0000On the site for online review there are some elements that are often read, namely information about the object sought, products presented in the form of reviews, photos, places and facilities downloaded on the page which will influence the decision to stay at a hotel. The purpose of this study was to determine the effect of an online review market (general information, reviews, photos, location, and facilities) on the booking.com site on travelers' decisions to stay at De Vins Sky Hotel, Seminyak. To find out the most significant variable influencing tourist decisions to stay at De Vins Sky Hotel, Seminyak. The way to collect data is through observation, questionnaires and literature study. The research method used in this research is Descriptive Statistical Analysis with Likert scale calculation, and Inferential Statistical Analysis consisting of correlation analysis, Multiple Linear Analysis, Simultaneous Analysis (F Test), Partial Analysis (T test), Determination Analysis. The results showed that there was a positive and significant influence from the Online Review on Booking.com on travelers' decision to stay at De Vins Sky Hotel with an F value of 19.667> F table (3.94) and sig. 0,000 <0.05, which means that the effect simultaneously so if the X variable (Online Review) increases or influences in one unit, then the variable Y (Decision Overnight) will increase or be fulfilled. The conclusion in outline is that online review has a positive and significant effect on travelers' decision to stay at De Vins Sky hotel with the most significant sub-variable facilities. \u0000  \u0000Keywords : Online Review, Booking.com, Decision to Stay.","PeriodicalId":252696,"journal":{"name":"Jurnal Kepariwisataan dan Hospitalitas","volume":"115 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-12-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122965493","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}