WACANA: Jurnal Ilmiah Ilmu Komunikasi最新文献

Tantangan Implementasi Corporate Social Responsibility Perusahaan Saat Pandemi Covid-19 Tahun 2020-2022

WACANA: Jurnal Ilmiah Ilmu Komunikasi Pub Date : 2023-06-30 DOI: 10.32509/wacana.v22i1.3014

Resty Amanda Erbhasan, Lucy Pujasari Supratman

{"title":"Tantangan Implementasi Corporate Social Responsibility Perusahaan Saat Pandemi Covid-19 Tahun 2020-2022","authors":"Resty Amanda Erbhasan, Lucy Pujasari Supratman","doi":"10.32509/wacana.v22i1.3014","DOIUrl":"https://doi.org/10.32509/wacana.v22i1.3014","url":null,"abstract":"During the current Covid-19 pandemic, many sectors were paralyzed and affected and affected the people's economy during the pandemic. CSR as a form of company activity has become a breath of fresh air for the community during the increasing number of the Covid-19 pandemic that has entered Indonesia. The discussion of this research aims to determine the obstacles to corporate social responsibility (CSR) faced by PT Vale Indonesia Tbk while implementing the CSR program to strengthen local communities in dealing with the COVID-19 outbreak. The population taken from this research is PT Vale Indonesia's CSR report during the pandemic, while the sample is PT Vale Indonesia's CSR report for 2020-2022. This type of research uses a qualitative approach with the case study method. The results of the study show that there are three challenges that hinder the CSR program and three implementations found in the company's CSR program. Due to the Covid-19 pandemic, several of these aspects have hindered the sustainability of PT Vale Indonesia's CSR program, namely Community Development and Empowerment (PPM). Where this program wants to involve the community gathering in large numbers for a local event, as well as the existence of licensing barriers from the local government. Overall, the community has greatly benefited from the PPM program during the pandemic and this program has received broad support from the communities within the area.","PeriodicalId":251187,"journal":{"name":"WACANA: Jurnal Ilmiah Ilmu Komunikasi","volume":"20 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121129021","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Peran Komunikasi Hexahelix Dalam Konstruksi Sosial Mitigasi Covid-19 Pada Masyarakat Badui Luar hexa赫利克斯在外部贝都因社区的Covid-19社会减轻covid的作用

WACANA: Jurnal Ilmiah Ilmu Komunikasi Pub Date : 2023-06-29 DOI: 10.32509/wacana.v22i1.2741

Made Wilantara, M. Misnan

{"title":"Peran Komunikasi Hexahelix Dalam Konstruksi Sosial Mitigasi Covid-19 Pada Masyarakat Badui Luar","authors":"Made Wilantara, M. Misnan","doi":"10.32509/wacana.v22i1.2741","DOIUrl":"https://doi.org/10.32509/wacana.v22i1.2741","url":null,"abstract":"The purpose of the study was to find out the social construction of the reality of the Badui community against zero percent COVID-19 transmission. The research approach is qualitative with a constructivist paradigm. The research method is descriptive with purposive data collection. The results showed that the Bureaucrats (Local Government Officials) carried out effective externalization-internalization communication management, namely instructions from the central government could be implemented maximally with effective coordination of meaning. Furthermore, the Customary Head carries out legitimacy–socialization communication management, which emphasizes that COVID-19 must be overcome by treating ancestral heritage and following government instructions in interacting. Next, Scholars (Badui Culture Observers) carry out institutionalization-objectivation communication management, namely that the community must obey the rules and customary culture and believe in the Almighty. As for the Volunteers, they carry out socialization communication management, namely providing input and warnings to the local community to maintain the health of their respective families. Other supports are health workers, through health communication and the communication nodes of the Badui community themselves as small circles at the family and community level (internalization). ","PeriodicalId":251187,"journal":{"name":"WACANA: Jurnal Ilmiah Ilmu Komunikasi","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129668054","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Penerapan Omnichannel Untuk Caring Pelanggan Indihome Pada Customer Care Telkom Witel Bandung

WACANA: Jurnal Ilmiah Ilmu Komunikasi Pub Date : 2023-06-29 DOI: 10.32509/wacana.v22i1.2770

Rahayu Adha Putri, Hadi Purnama

{"title":"Penerapan Omnichannel Untuk Caring Pelanggan Indihome Pada Customer Care Telkom Witel Bandung","authors":"Rahayu Adha Putri, Hadi Purnama","doi":"10.32509/wacana.v22i1.2770","DOIUrl":"https://doi.org/10.32509/wacana.v22i1.2770","url":null,"abstract":"This study aims to find out and describe the application of omnichannel for IndiHome customer caring programs carried out by the customer care unit from a digital public relations perspective, because to build long-term relationships to maintain customer loyalty is Customer Relations which is one of the Public Relations activities. The research uses a qualitative approach with a constructivism paradigm to find meaning in an event or activity through interviews and observation, and the case study method. Based on the results of this study, the implementation of omnichannel by customer care through various digital media, namely telephone, email, Whatsapp, dashboard Omnichannel Communication Assistant, and Online Integrated Notification focuses on building customer engagement and increasing customer loyalty, and refers to the goals set based on the company's customer journey which are integrated. The problems experienced during the customer caring program in the form of telephone rejection, messages not being answered, and invalid customer data. So that the evaluation is carried out by the customer care unit through reports, Net Promoter Score results, and the results of successful complaint handling.","PeriodicalId":251187,"journal":{"name":"WACANA: Jurnal Ilmiah Ilmu Komunikasi","volume":"62 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126506009","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Cultural Proximity of Korean and Indonesian in Korean Dramas 韩剧中韩文与印尼文的文化接近

WACANA: Jurnal Ilmiah Ilmu Komunikasi Pub Date : 2023-06-22 DOI: 10.32509/wacana.v22i1.2440

Suzy S. Azeharie

引用次数: 0

The Korean Wave as the Globalization of South Korean Culture 韩流是韩国文化的全球化

WACANA: Jurnal Ilmiah Ilmu Komunikasi Pub Date : 2023-06-21 DOI: 10.32509/wacana.v22i1.2671

Victor Glodev, Gustaf Wijaya, Rachmah Ida

引用次数: 1

Analisis Resepsi Imperialisme Budaya Dalam Film Seri Korea 《韩国文化帝国主义》系列电影中对文化帝国主义的分析

WACANA: Jurnal Ilmiah Ilmu Komunikasi Pub Date : 2023-06-20 DOI: 10.32509/wacana.v22i1.2447

Aditya Dwi Rachmad, Adi Bhakti

{"title":"Analisis Resepsi Imperialisme Budaya Dalam Film Seri Korea","authors":"Aditya Dwi Rachmad, Adi Bhakti","doi":"10.32509/wacana.v22i1.2447","DOIUrl":"https://doi.org/10.32509/wacana.v22i1.2447","url":null,"abstract":"This study aims to identify and describe the reception of Korean cultural imperialism through traditional games in the Squid Game movie series. This study uses a constructivist paradigm with a qualitative descriptive approach and Focus Group Discussion (FGD) as the data collection method. The subjects studied were 6 informants from followers of the Twitter account @kdrama_menfess who were selected purposively; the study scope was limited to the chosen informants who only come from Javanese culture. Secondary data from this study includes six scenes of traditional games in the Squid Game series and various data sources relevant to the topic of the study. The study used Stuart Hall's analysis theory, which focuses on the encoding-decoding process of the audience. This study found that the audience's attitude in accepting Korean culture was influenced by Korean media consumption activities, fondness for new things from Korea, and social environment. The movie series is an effective medium to create cultural imperialism, but the informants' openness in accepting foreign cultures is a strength for South Korea in building cultural imperialism through series films. So that Korean fans do not feel the impact of Korean cultural imperialism.","PeriodicalId":251187,"journal":{"name":"WACANA: Jurnal Ilmiah Ilmu Komunikasi","volume":"81 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115208179","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Perspektif Dramaturgi Pada Komunikasi Antar Budaya Indonesia-Australia 戏剧对印尼-澳大利亚文化之间交流的看法

WACANA: Jurnal Ilmiah Ilmu Komunikasi Pub Date : 2023-06-20 DOI: 10.32509/wacana.v22i1.2070

Moch. Armien Syifaa Sutarjo, Anisa Diniati, S. Setiawati

{"title":"Perspektif Dramaturgi Pada Komunikasi Antar Budaya Indonesia-Australia","authors":"Moch. Armien Syifaa Sutarjo, Anisa Diniati, S. Setiawati","doi":"10.32509/wacana.v22i1.2070","DOIUrl":"https://doi.org/10.32509/wacana.v22i1.2070","url":null,"abstract":"Individuals meet and communicate with other individuals in various social contexts every day. They interact and communicate by bringing with them the patterns of thinking, feeling and behavior they have learned during their lives. All forms of communication must have a cultural background, and the differences that exist in the communication process become a major obstacle. This study aims to discover how communication exists amid cultural differences between Indonesia and Australia so that the communication process continues to run well, using Erving Goffman's Dramaturgy theory approach, with the concept of backstage and frontstage. This research is qualitative research using a phenomenological approach. Data was collected through in-depth interviews, observation and documentation studies. The results of this study indicate that in the preparation stage (backstage), before directly meeting and communicating with Australian families, they used two kinds of information sources: Internet References and Human References. In their daily interactions, in presenting the frontstage, there were two kinds of characters shown by the speakers, namely Westernized Indonesian and Indonesianized-Indonesian.","PeriodicalId":251187,"journal":{"name":"WACANA: Jurnal Ilmiah Ilmu Komunikasi","volume":"49 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130236731","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Glorifikasi Kebebasan Dari Penjara Figur Publik Pelaku Kekerasan Seksual di Infotainment Indonesia 印尼信息娱乐公共形象性骚扰者监狱的荣耀

WACANA: Jurnal Ilmiah Ilmu Komunikasi Pub Date : 2023-06-20 DOI: 10.32509/wacana.v22i1.2323

Wiwid Adiyanto, Putri Ayu Sabrina

{"title":"Glorifikasi Kebebasan Dari Penjara Figur Publik Pelaku Kekerasan Seksual di Infotainment Indonesia","authors":"Wiwid Adiyanto, Putri Ayu Sabrina","doi":"10.32509/wacana.v22i1.2323","DOIUrl":"https://doi.org/10.32509/wacana.v22i1.2323","url":null,"abstract":"Freedom from prison for perpetrators of child sexual abuse, who is also a public figure, was warmly welcomed by fans and relatives. The excitement was inseparable from the infotainment coverage that was broadcast through the mass media. On the other hand, sexual violence has physical and psychological consequences that affect the lives of the victims. The presence of infotainment programs also creates debate, especially in the realm of journalism related to ethics. This study attempts to describe the inequality of coverage of Saipul Jamil's freedom from prison as a former inmate who perpetrates sexual violence on the infotainment program Intens Investigasi. This study places the Critical Discourse Analysis developed by Norman Fairclough as an analytical knife. The results of this study indicate that the glorification carried out by infotainment related to freedom from prison, public figures who are perpetrators of sexual violence have a tendency to normalize sexual violence, especially in public figures. Infotainment texts lead to dispensation for public figures who commit sexual violence. Gender literacy, sexual violence, and the media are absolutely necessary, both for media people and the wider community. In addition, a grassroots movement is needed to stop the glorification that leads to the normalization of sexual violence.","PeriodicalId":251187,"journal":{"name":"WACANA: Jurnal Ilmiah Ilmu Komunikasi","volume":"8 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127926071","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Preferensi Pasien Kanker Payudara Mengenai Komunikasi Interpersonal Dokter dalam Menyampaikan Berita Buruk 乳腺癌患者对医生私下交流的坏消息的偏好

WACANA: Jurnal Ilmiah Ilmu Komunikasi Pub Date : 2023-06-20 DOI: 10.32509/wacana.v22i1.2628

Anita Asmara, Ike junita Triwardhani

{"title":"Preferensi Pasien Kanker Payudara Mengenai Komunikasi Interpersonal Dokter dalam Menyampaikan Berita Buruk","authors":"Anita Asmara, Ike junita Triwardhani","doi":"10.32509/wacana.v22i1.2628","DOIUrl":"https://doi.org/10.32509/wacana.v22i1.2628","url":null,"abstract":"For a doctor delivering bad news to cancer patients is a challenging task. Because if communication in conveying bad news fails, it can lose the trust of patients and their families. The purpose of this study was to explore the preferences of breast cancer patients regarding physicians' interpersonal communication in conveying bad news. The research method was carried out using qualitative research with a case study approach. The informants for this study were three breast cancer patients who are members of the Bandung Cancer Fighting Family Community. In-depth interviews were conducted via zoom meeting. Semi-structured in-depth interviews were conducted to identify patient preferences through content analysis. The results of the study: The main categories that are patient preferences are the way doctors deliver bad news, medical information, doctor's interpersonal communication skills, the way doctors provide motivation, patient feelings, family support, patient acceptance of bad news in an Islamic perspective, patient expectations for empathetic communication doctor. Knowing the preferences of breast cancer patients when receiving bad news can help doctors deliver bad news with effective and empathetic interpersonal communication.","PeriodicalId":251187,"journal":{"name":"WACANA: Jurnal Ilmiah Ilmu Komunikasi","volume":"16 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116767356","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Komodifikasi Pekerja dan Dampaknya pada Kualitas Pemberitaan di YouTube KompasTV 工人修改及其对YouTube罗盘上的新闻质量的影响

WACANA: Jurnal Ilmiah Ilmu Komunikasi Pub Date : 2023-06-20 DOI: 10.32509/wacana.v22i1.2567

Sadryna Evanalia, Abdul Rochim, Siti Fatimah

引用次数: 0