Int. J. Strateg. Decis. Sci.最新文献_第7页

How Does Offshore Outsourcing of Customer Services Affect Customer Satisfaction: The Case of AOL in India? 客户服务离岸外包如何影响客户满意度:以美国在线印度为例?

Int. J. Strateg. Decis. Sci. Pub Date : 2018-10-01 DOI: 10.4018/IJSDS.2018100103

Sean Skaarup, C. Mclarney

{"title":"How Does Offshore Outsourcing of Customer Services Affect Customer Satisfaction: The Case of AOL in India?","authors":"Sean Skaarup, C. Mclarney","doi":"10.4018/IJSDS.2018100103","DOIUrl":"https://doi.org/10.4018/IJSDS.2018100103","url":null,"abstract":"As national boundaries and cultural lines continue to blend together, the success of a modern business enterprise has increasingly depended on a global network of stakeholders. To remain sustainable, multinational enterprises (MNEs) seek any competitive advantage that strengthens their brand, improves efficiency, increases profitability, or lowers costs. Considering all available options and committing to perpetual value creation is not just good business sense, it is fundamental to survival. Driving up shareholder value is the result of a culmination of business decisions to meet the expectations of one important stakeholder, the customer. Customers are consumers, and despite significant differences in needs, tastes, and preferences, common denominators are an appreciation for value and transaction benefits that exceed opportunity costs. How effectively a business meets or exceeds a customer's expectations will directly impact their overall satisfaction. Customer satisfaction is sensitive to a wide variety of factors, and how a company addresses them will ultimately determine their success, longevity, and positioning amongst industry peers.","PeriodicalId":242450,"journal":{"name":"Int. J. Strateg. Decis. Sci.","volume":"27 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129400579","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Effects of Quality Improvement and Upgrading on Software Market Disruption 质量改进与升级对软件市场扰动的影响

Int. J. Strateg. Decis. Sci. Pub Date : 2018-10-01 DOI: 10.4018/IJSDS.2018100101

Evangelos Katsamakas

引用次数: 1

The SccoB Process: An Integration of the Exploitory and Exploratory Processes Through a Self-Sustaining Process of Knowledge Creation SccoB过程:通过自我维持的知识创造过程整合探索和探索过程

Int. J. Strateg. Decis. Sci. Pub Date : 2018-10-01 DOI: 10.4018/IJSDS.2018100102

Theodore J. Randles, Zhe Zhang, W. J. Miller

引用次数: 0

Predicting Credit Rating Migration Employing Neural Network Models 利用神经网络模型预测信用评级迁移

Int. J. Strateg. Decis. Sci. Pub Date : 2018-10-01 DOI: 10.4018/IJSDS.2018100105

Michael D'Rosario, Calvin Hsieh

引用次数: 1

A New Location-Allocation Model for Blood Distribution Considering Limited Lifespan Under Fuzzy Conditions: A Real Application 模糊条件下考虑有限寿命的血液分配位置-分配新模型的实际应用

Int. J. Strateg. Decis. Sci. Pub Date : 2018-10-01 DOI: 10.4018/IJSDS.2018100107

V. Ghezavati, Y. Moeini

{"title":"A New Location-Allocation Model for Blood Distribution Considering Limited Lifespan Under Fuzzy Conditions: A Real Application","authors":"V. Ghezavati, Y. Moeini","doi":"10.4018/IJSDS.2018100107","DOIUrl":"https://doi.org/10.4018/IJSDS.2018100107","url":null,"abstract":"One of the important centers among the health facilities is the centers of blood donations. Blood donors may not be able to donate because of the long distance between blood donation centers and their location. In this article, a dynamic hierarchical location-allocation model with fuzzy conditions is offered to locate blood donation centers and assign blood donors to these centers. The limited life span for blood is considered as the most important model assumption. Because of this in real world situations, fuzzy theory and uncertainty approaches will be applied to formulate the problem. In addition, the total amount of donated blood for each area is not definite. The ratio between different expiration dates and blood depends on blood donations during different periods, so this parameter is faced with uncertainty. Numerical examples are presented to show benefits the and the performance of proposed model. In addition, the proposed model is run for a real-world case in the city of Tehran, Iran. The results indicate that applying the proposed optimization model can improve amount of shortage and inventory in the blood network against current status in the case study. Besides, experiments indicate that applying fuzzy theory for this problem can reduce 12.5% of total costs via the certain formulation.","PeriodicalId":242450,"journal":{"name":"Int. J. Strateg. Decis. Sci.","volume":"17 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115819826","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

In-Store Stimuli and Impulsive Buying Behaviour: Modeling Through Regression Equation 店内刺激与冲动购买行为:回归方程模型

Int. J. Strateg. Decis. Sci. Pub Date : 2018-07-01 DOI: 10.4018/IJSDS.2018070105

C. Parsad, S. Prashar, Sai Vijay Tata, Mukesh Kumar

引用次数: 6

Predicting Stock Market Price Using Neural Network Model 用神经网络模型预测股票市场价格

Int. J. Strateg. Decis. Sci. Pub Date : 2018-07-01 DOI: 10.4018/IJSDS.2018070104

N. Tripathy

引用次数: 6

Predicting Shoppers' Continuous Buying Intention Using Mobile Apps 使用移动应用程序预测购物者的持续购买意愿

Int. J. Strateg. Decis. Sci. Pub Date : 2018-07-01 DOI: 10.4018/IJSDS.2018070103

S. Prashar, Priyanka Gupta, C. Parsad, Sai Vijay Tata

引用次数: 2

Compliance with International Soft Law: Is the Adoption of Soft Law Predictable? 遵守国际软法:采用软法可预见吗?

Int. J. Strateg. Decis. Sci. Pub Date : 2018-07-01 DOI: 10.4018/IJSDS.2018070101

Michael D'Rosario, John Zeleznikow

{"title":"Compliance with International Soft Law: Is the Adoption of Soft Law Predictable?","authors":"Michael D'Rosario, John Zeleznikow","doi":"10.4018/IJSDS.2018070101","DOIUrl":"https://doi.org/10.4018/IJSDS.2018070101","url":null,"abstract":"The present article considers the importance of legal system origin in compliance with ‘international soft law,' or normative provisions contained in non-binding texts. The study considers key economic and governance metrics on national acceptance an implementation of the first Basle accord. Employing a data set of 70 countries, the present study considers the role of market forces and bilateral and multi-lateral pressures on implementation of soft law. There is little known about the role of legal system structure-related variables as factors moderating the implementation of multi-lateral agreements and international soft law, such as the 1988 accord. The present study extends upon research within the extant literature by employing a novel estimation method, a neural network modelling technique, with multi-layer perceptron artificial neural network (MPANN). Consistent with earlier studies, the article identifies a significant and positive effect associated with democratic systems and the implementation of the Basle accord. However, extending upon traditional estimation techniques, the study identifies the significance of savings rates and government effectiveness in determining implementation. Notably, the method is able to achieve a superior goodness of fit and predictive accuracy in determining implementation.","PeriodicalId":242450,"journal":{"name":"Int. J. Strateg. Decis. Sci.","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114357301","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 4

Business Models in Modern Competitive Scenarios: The Role of Information in the Formulation of the Strategy 现代竞争环境下的商业模式:信息在战略制定中的作用

Int. J. Strateg. Decis. Sci. Pub Date : 2018-07-01 DOI: 10.4018/IJSDS.2018070102

J. Rascão

{"title":"Business Models in Modern Competitive Scenarios: The Role of Information in the Formulation of the Strategy","authors":"J. Rascão","doi":"10.4018/IJSDS.2018070102","DOIUrl":"https://doi.org/10.4018/IJSDS.2018070102","url":null,"abstract":"The purpose of this article is to contribute to a better understanding of the role of information in the process of strategy formulation, based on the aggregation of existing literature. This article is descriptive research, with the goal of identifying and characterizing the role of information in strategic decision making. The structure of the article synthesizes the existing academic work, seeking to generate new knowledge. The strategy of any organization can be defined from the outside to the inside, according to the schools of the positioning, or from the inside out, according to the schools of the movement, in which the organization influences the surroundings with its offer of products and or innovative services, since it has competencies and capabilities that competitors do not have and that are difficult to imitate or to buy. Hence the importance that weak and strong signals play as information of anticipation in the definition of the strategy and so, the goal is to treat the issue of the role of information in the process of formulation of the strategy in the context of strategic decision making. Based on research and practical experiences carried out by the investigator in strategic consulting in small, medium and large companies for about 20 years, the author will propose a model of the role of information in the process of formulating the strategy and its operationalization.","PeriodicalId":242450,"journal":{"name":"Int. J. Strateg. Decis. Sci.","volume":"51 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129263553","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1