Journal of Business & Retail Management Research最新文献

{"title":"A conceptual framework in promoting knowledge management in electricity industry in South Africa: The case of ESKOM","authors":"A. Okharedia","doi":"10.24052/JBRMR/V13IS03/ART-24","DOIUrl":"https://doi.org/10.24052/JBRMR/V13IS03/ART-24","url":null,"abstract":"This research paper attempts to investigate if the implementation of knowledge management capability, adaptive strategy for managing knowledge and the minimisation of knowledge management challenges can help ESKOM to improve its organizational performance. In investigating the above issues, we used quantitative research methodology to collect and analyse the research data. The findings of the research confirm that it is imperative for ESKOM to pay urgent attention on how best the organization can improve on its knowledge management capability, adaptive strategy for managing knowledge and a mechanism to be used in minimizing the current knowledge management challenges confronting ESKOM. In view of the research findings, we developed a conceptual framework that ESKOM needs to implement to improve its organization performance in respect of customer satisfaction, employee’s retention, attraction and the quality of the services it renders to the public. Corresponding author: A.A. Okharedia Email addresses for the corresponding author: aaokharedia@gmail.com First submission received: 23rd August 2017 Revised submission received: 14th January 2019 Accepted: 7th February 2019","PeriodicalId":236465,"journal":{"name":"Journal of Business & Retail Management Research","volume":"54 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-01-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114525429","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Marketing strategies for closing the market access gap experienced by small craft producers in South Africa","authors":"K. Makhitha","doi":"10.24052/JBRMR/V13IS03/ART-14","DOIUrl":"https://doi.org/10.24052/JBRMR/V13IS03/ART-14","url":null,"abstract":"The purpose of this paper was to determine the need for a marketing strategy on the part of small craft producers in South Africa. Existing literature on marketing planning and the local craft industry was used to prove that craft producers need marketing strategy planning to overcome the market access challenges they currently experience. Craft producers lack access to the market and need to formulate appropriate marketing strategies in order to overcome this obstacle. A marketing strategy impacts positively on business sales and the profitability of a business, and is the backbone of any enterprise, regardless of size. However, craft producers need an understanding of the market for them to formulate an effective and efficient marketing strategy. Corresponding author: KM Makhitha Email addresses for the corresponding author: makhikm@unisa.ac.za First submission received: 24th May 2018 Revised submission received: 15th August 2018 Accepted: 10th December 2018 Introduction Craft producers in South Africa have limited access to markets (Department of Sports, Arts, Recreation & Culture [DSARC], 2007; Hay, 2008; Makhitha, 2016; Makhitha & Bresler, 2011). They struggle to market their products competitively, and also face competition from foreign craft producers (DSARC, 2007). The local craft industry is further crippled by a lack of reliable and accessible research data (Department of Economic Development [DED], 2009), which impedes the industry’s development and competitiveness. Craft producers do not determine which products to sell to which target market. Since different markets have different needs, producers should determine the needs of each, before deciding which to focus on by offering products that can meet their unique needs (Makhitha, 2016). This requires that they do marketing planning, such that all aspects of marketing activity are carefully coordinated and integrated (Carson & Cromie, 1990). Owing to the diversified nature of the craft industry, there is no universally accepted definition for ‘crafts’. In South Africa, the craft market encompasses “the creation and production of a broad range of utilitarian and decorative items produced on a small scale, with hand processes being the significant part of the value-added content. The production of goods uses a range of natural and synthetic materials” (Department of Arts, Culture, Science & Technology [DACST], 1997). Crafts are also known as handicraft or artisanal products, which are defined as those produced by artisans, either completely by hand, or with the help of hand tools or even mechanical means, as long as the direct manual contribution of the artisan remains the most substantial component of the finished product. These are produced using raw materials from sustainable resources. The special nature of artisanal products derives from their distinctive features, which can be utilitarian, aesthetic, creative, culturally attached, decorative, functional, religiously and socially s","PeriodicalId":236465,"journal":{"name":"Journal of Business & Retail Management Research","volume":"28 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-01-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129930171","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Corporate Governance Practices in the Banking and Finance Sector: Perspectives from Bangladesh","authors":"M. Hossain, Raju Mohammad Kamrul Alam, Palto Datta, Mark T. Jones","doi":"10.24052/jbrmr/v13is01/art-256","DOIUrl":"https://doi.org/10.24052/jbrmr/v13is01/art-256","url":null,"abstract":"","PeriodicalId":236465,"journal":{"name":"Journal of Business & Retail Management Research","volume":"661 ","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-10-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"120940362","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"An empirical investigation of gist helpfulness in online reviews","authors":"Sanjay M. Bhāle, Ketan Tongare","doi":"10.24052/JBRMR/V13IS02/ART-05","DOIUrl":"https://doi.org/10.24052/JBRMR/V13IS02/ART-05","url":null,"abstract":"The online-purchase trends suggest that consumers’ online reviews have become very important for customers and the sellers in purchase decisions and product sales respectively. Although the significance of online reviews has been examined, there are research gaps in studies on how to make title of online reviews helpful. The paper explores the traits that influence the formation of title of online reviews. The study proposes gist helpfulness for the title of online reviews adopting elements such as online recommendation, online reviewer, and online review timeline, online review indicator. Our analysis of data from survey of 528 customers shows that daily use of internet positively influences gist helpfulness. The analysis was conducted through binary logistic regression. It is found that review depth and online reading experience have significance over gist helpfulness. The approach in this study is empirical where it attempts to improvise selection of reading reviews based on titles. The scope of the study is as such that it can be adopted by online companies to upgrade the current online review system and enrich customer experience to maintain relationship with their users. Besides, this paper aims to develop a normative model considering important strategic issues to develop an insight related to consumer reviews. Corresponding author: Sanjay Bhāle Email addresses for corresponding author: sanjay.bhale@indiraiimp.edu.in First submission received: 25th March 2018 Revised submission received: 10th May 2018 Accepted: 28th May 2018","PeriodicalId":236465,"journal":{"name":"Journal of Business & Retail Management Research","volume":"87 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-07-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126999177","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The influence of selected demographic variables on the triple bottom line reporting of businesses in the Nelson Mandela Bay","authors":"T. Matchaba-hove, Xolile Antoni, E. Smith","doi":"10.24052/JBRMR/V13IS02/ART-22","DOIUrl":"https://doi.org/10.24052/JBRMR/V13IS02/ART-22","url":null,"abstract":"Triple bottom line reporting is an important aspect of a business’s sustainability efforts. The compilation of these reports allows the stakeholders of a business to assess the impact that it has on the economy, society, and environment. This increased stakeholder scrutiny of triple bottom line reports has led businesses that report on the triple bottom line to gain a competitive advantage through increased levels of trust and loyalty from their stakeholders. Other benefits of triple bottom line reporting include employee satisfaction and the minimisation of risk through ethical conduct. The purpose of this article was to investigate the influence of selected demographic variables on the triple bottom line reporting of businesses in the Nelson Mandela Bay region. A quantitative approach was implemented, and a self-administered questionnaire was distributed to the respondents. An exploratory factor analysis was conducted, and Cronbach’s alpha coefficients were calculated to assess the validity and reliability of the measuring instrument. The empirical results showed that some demographic variables – the size of the business, the industry in which the business operates, and the management style of the business – had a significant influence on the business’s triple bottom line reporting. Corresponding author: Tony Matchaba-Hove Email addresses for corresponding author: Tony.Matchaba-hove@mandela.ac.za First submission received: 28th February 2018 Revised submission received: 14th May 2018 Accepted: 25th May 2018","PeriodicalId":236465,"journal":{"name":"Journal of Business & Retail Management Research","volume":"789 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-07-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123901535","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Measuring management and leadership competencies of business school educated managers in South Africa","authors":"A. Shaikh, C. Bisschoff, C. Botha","doi":"10.24052/jbrmr/v13is02/art-14","DOIUrl":"https://doi.org/10.24052/jbrmr/v13is02/art-14","url":null,"abstract":"This paper explores a model to measure managerial and leadership competence of business school educated managers. It starts by reviewing the literature on general management and leadership, seeking to establish a broad theoretical framework to guide this study. After statistically ensuring that the respective theoretical measuring criteria selected do measure the specific management and leadership competency, the paper then presents a model to measure management and leadership competencies. The final model has a total of eleven management and leadership competencies. These are Personal Value System, Career Awareness, Ethical and External Influences, Leading Change, Cultural Sensitivity, Team Building, Strategic Leadership, Conflict Management, Communication Skills, Global Leadership Mindset and Emotional Intelligence. This paper goes on to statistically measure the management and leadership competencies while also determining if the demographic variables influence the management and leadership competencies in any way. Also, the paper seeks to determine if any significant correlations exist between management and leadership competencies. The results of this study are of value to business school educated managers who aim to improve their managerial and leadership skills. It is also of value to researchers and scholars who intend to explore this avenue of managerial and leadership competency models further. Corresponding author: Christo A Bisschoff Email addresses for corresponding author: Christo.bisschoff@nwu.ac.za First submission received: 8th February 2018 Revised submission received: 25th April 2018 Accepted: 22nd May 2018 Introduction In the current highly integrated global economy where many organisations operate across multiple geographies, the importance of a talented and competent workforce is axiomatic. Competent employees are not only central to productive and enriched work environments but also contribute to prosperous outcomes for organisational performance. These, and other, business environmental issues have generated an urgency among organisations to build their executive teams with the requisite managerial and leadership competencies, so that these competencies can be deployed in a manner that achieves superior individual and organisational performance. Previous studies in the field of work-based competencies demonstrate a link between managerial and leadership competencies, and superior executive performance. Following the formalisation of management and leadership competencies as a managerial concept, management and leadership competencies have gained significant impetus as a substantive management focus area in recent human resource management literature (Lewis, Donaldson-Feilder and Tharani, 2012; Sinh, 2016; Bagraim et al., 2016). The concept of competency-based human resources has been explored seminally by David McClelland (1973). Since then it has moved from a novel approach to widespread practice in the last four decades ","PeriodicalId":236465,"journal":{"name":"Journal of Business & Retail Management Research","volume":"24 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-07-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114338225","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"An investigation into the relationship between customer relationship marketing and customer retention: superstore retailing context in Bangladesh","authors":"Palto Datta, P. Fraser, Mohamed Lebcir","doi":"10.24052/jbrmr/v13is02/art-03","DOIUrl":"https://doi.org/10.24052/jbrmr/v13is02/art-03","url":null,"abstract":"The context of this study is Bangladesh`s food retailing sector. The main purpose of this study is to investigate the relationship between Customer Relationship Marketing (CRM) and customer retention. The core aim of Relationship Marketing is to build long lasting mutually bonded relationships with customers and various other important stakeholders. The concept has attracted considerable attention among scholars in recent decades and has appeared in service marketing literature as a new marketing paradigm. The concept is critical to the success of any organisation as it has been an accepted phenomenon that maintains that existing customers are far easier to retain than is the process of acquiring new customers. In order to stay in business and cope with the challenging business dynamism, organisations are continuously searching for reliable and serviceable strategies to be employed in order to increase customer retention. However, there is a lack of consensus among researchers on the core antecedents of relationship marketing that can be used to achieve the above aims, especially while the concept is new in the context of organised retailing sectors in Bangladesh. In response, the study developed a conceptual framework of customer retention strategy which incorporates bonds, service quality and relational quality into one relationship model. The model establishes eleven hypotheses. A sample of 202 grocery food retail customers were selected in a random sample from four selected superstores. The results support hypothesized relationships built on the model. The findings indicate that service quality, trust, bond and customer satisfactions are vital for creating positive customer loyalty which in turn creates customer retention. Corresponding author: Palto Datta Email addresses for corresponding author: paltodatta@yahoo.co.uk First submission received: 10th August 2017 Revised submission received: 24th May 2018 Accepted: 9th July 2018","PeriodicalId":236465,"journal":{"name":"Journal of Business & Retail Management Research","volume":"06 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-07-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115053547","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Integrated Analysis of Retail Trade Areas: (2) Empirical Validation","authors":"H. D. Toit, C. Cloete","doi":"10.24052/jbrmr/v13is02/art-20","DOIUrl":"https://doi.org/10.24052/jbrmr/v13is02/art-20","url":null,"abstract":"An integrated analysis of retail trade areas was proposed in Part I of two papers on the analysis of trade areas. The proposed analysis incorporated four techniques, namely the Multi-Criteria Saturation Index (MCSI), Retail Diversification Index (RDI), Demand Density Analysis (DDA) and Growth Matrix (GM). Improvements to the analogue method are also proposed, including economic indicators to account for the time value of money. In Part II the validity of the proposed integrated analysis is tested, based on a comparison of actual versus forecast shopping centre sales data for twelve shopping centres in South Africa. A negligible difference was observed between actual and forecast sales. Corresponding author: C E Cloete Email addresses for corresponding author: chris.cloete@up.ac.za First submission received: 13th March 2018 Revised submission received: 15th May 2018 Accepted: 18th June 2018","PeriodicalId":236465,"journal":{"name":"Journal of Business & Retail Management Research","volume":"75 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-07-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124734849","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Measuring work engagement strategies and employees’ behavioural outcomes in Nigerian Universities","authors":"falola h.o, oludayo o.a, igbinoba e.e, salau o.p, borishade t.t","doi":"10.24052/JBRMR/V13IS02/ART-09","DOIUrl":"https://doi.org/10.24052/JBRMR/V13IS02/ART-09","url":null,"abstract":"Institutions of higher learning in the modern and highly competitive academic environment compete to drive work engagement and explore possible means by which employees can develop and exhibit right attitudes and disposition to work. The main objective of this study was to examine the effect of work engagement strategies on employees’ behavioural outcomes. Few studies analysed how work engagement strategies could help in driving standard work behaviour particularly in higher institutions. In an attempt to bridge this gap, this study was carried out using descriptive research method and Structural Equation Model (AMOS 22) for the analysis of four hundred and forty-one (441) valid questionnaire which were completed by the faculty members of the six selected private universities in Nigeria using stratified and simple random sampling techniques. Factor model which shows high-reliability and good fit was generated, while construct validity was provided through convergent and discriminant analyses. The findings indicate that career opportunities, recognition of efforts, institution’s reputation, investment in employees and fun at work have positive influence on job satisfaction, job involvement and employees’ loyalty. This study contributes to the scientific knowledge in the area of Strategic Human Resources Management and the insight discovered from the study would help the management of institutions of higher learning to improve their employees’ level of engagement as well as their behavioural outcomes.","PeriodicalId":236465,"journal":{"name":"Journal of Business & Retail Management Research","volume":"31 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-07-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129625014","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Socio Cultural Influences on Online Shopping Behaviour","authors":"Zaid Ahmad Ansari","doi":"10.24052/jbrmr/v13is02/art-23","DOIUrl":"https://doi.org/10.24052/jbrmr/v13is02/art-23","url":null,"abstract":"Purpose: The study had been carried out with the aim to find out the influence of Customers;’ Socio Cultural Factors on their Online Shopping Behaviour. The findings of the study would be very fruitful to company owners who sell their products online by making them aware about customers’ online shopping behaviour in respect to their social and cultural factors. Methodology: The study is quantitative and descriptive in nature, based on primary data collected from the various people of Saudi Arabia and Non-Saudi nationals. A structured close ended questionnaire has been used in this study as research instrument based on 5-point Likert Scale from 5 to 1. Total 400 respondents had been participated in the present research work. Analysis has been made with the help of various statistical tools and techniques i.e. Factor Analysis, Mean and Standard Deviation. Findings: Present study concludes that Customers’ Socio-Cultural Factors has a significant influence on Online Shopping Behaviour. Total three factors captioned Social Factors, Cultural factors and Social Class with 4, 8 and 5 variables respectively had been extracted with a high degree of reliability. Among all these three factors Cultural Factors and Social Class with three variables each has a significant influence on online shopping behaviour of customers. Rest of the findings has been discussed in the research paper. Study Limitations: Present Study had been carried out in Saudi Arabia and the analysis results of this study could not be inferred in other parts of the world. Corresponding author: Zaid Ahmad Ansari Email addresses for corresponding author: drzaidansari@gmail.com First submission received: 2nd February 2018 Revised submission received: 14th May 2018 Accepted: 22nd May 2018 Introduction Internet influenced every aspects of life across the globe including the method of conducting business, communication, business relations. Ecommerce is one such result of internet and information technology development. The business transactions have gone from traditional mode of personal contacts to virtual mode where the two parties transact, negotiate over the internet and do not come in personal contact of each other. Gradually online shopping evolved rapidly giving birth to many e-retailers starting from developed countries followed by the developing countries such as India, China, and other middleeast countries including Saudi Arabia. Online shopping is on rise globally. Dawn of 21st century witnessed rampant and rapid development in the field of e-commerce and success was achieved by many enterprises in western countries. According to Wallis (2006) internet sales to households from the UK nonfinancial sector stood at pound 4billion which increased to £ 18 billion in 2004. The growth in internet sales between 2003 and 2004 was over 67%, a clear mandate that internet sales was there to stay. Information Data Center predicted that e-commerce spending will reach $496.7 billion in the United sta","PeriodicalId":236465,"journal":{"name":"Journal of Business & Retail Management Research","volume":"75 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-07-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131042864","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}