Total Quality Management & Business Excellence最新文献_第5页

Role of brand heritage in local and franchise restaurant service 品牌传承在本地和特许经营餐厅服务中的作用

IF 3.9 4区管理学

Total Quality Management & Business Excellence Pub Date : 2023-05-12 DOI: 10.1080/14783363.2023.2211012

Jiseon Ahn

{"title":"Role of brand heritage in local and franchise restaurant service","authors":"Jiseon Ahn","doi":"10.1080/14783363.2023.2211012","DOIUrl":"https://doi.org/10.1080/14783363.2023.2211012","url":null,"abstract":"Given the growth of franchise practices in the service industry, this study focuses on the impact of restaurant heritage in helping to create positive outcomes in company performance. In particular, this study examines the direct impact of brand heritage on customers’ perceived restaurant image and whether it produces positive attitudes and behavior. Due to limited studies on restaurant operation type, the proposed relationship is compared between franchise and local restaurants. Partial least squares structural equation modeling with SmartPLS 4.0 software was used to analyze 599 restaurant customers in the United States. The findings confirm that the perceived restaurant heritage affects the brand image for customers, leading to positive customer evaluations (i.e. satisfaction and trust). In addition, differing levels of customer satisfaction and trust are found to influence the behavioral intentions of customers (i.e. willingness to pay a premium and repurchase intentions). Last, a multigroup analysis showed that the effect of trust on customer behavior was significantly higher among franchise than local customers. In contrast, the effect of satisfaction on customer behavioral intentions was stronger among local than franchise customers. This study provides valuable insights for both local and franchise operators who need to manage their brands to create positive customer outcomes.","PeriodicalId":23149,"journal":{"name":"Total Quality Management & Business Excellence","volume":null,"pages":null},"PeriodicalIF":3.9,"publicationDate":"2023-05-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"75996749","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Institutions threshold effect in the corporate social responsibility-corporate performance relationship: a PSTR approach 企业社会责任-企业绩效关系中的制度门槛效应:PSTR方法

IF 3.9 4区管理学

Total Quality Management & Business Excellence Pub Date : 2023-05-12 DOI: 10.1080/14783363.2023.2210065

Wafa Ghardallou

{"title":"Institutions threshold effect in the corporate social responsibility-corporate performance relationship: a PSTR approach","authors":"Wafa Ghardallou","doi":"10.1080/14783363.2023.2210065","DOIUrl":"https://doi.org/10.1080/14783363.2023.2210065","url":null,"abstract":"The present study investigates whether the relationship between corporate social responsibility (CSR) and business performance varies with the quality of formal and informal institutions. It particularly examines the non linearity of this relationship by considering the institutional quality as a threshold variable. The composite index measuring the regulatory efficiency quality is used to measure formal institutions, whereas indexes of self-enhancement and Self-transcendence are used to proxy the quality of informal values. Relying on a Panel Smooth Threshold Regression for 402 firms in 24 emerging countries over the period 2015-2021, findings indicate a non-linear link between CSR and firm performance. Particularly, there is a regulatory quality and Self-transcendence levels thresholds, beyond them CSR increases the corporate profitability whereas CSR impedes firm performance for higher levels of self-enhancement values. Managers can better identify where strategic priorities exist by analyzing whether these informal or formal institutions are evident in businesses’ actions connected to social responsibility.","PeriodicalId":23149,"journal":{"name":"Total Quality Management & Business Excellence","volume":null,"pages":null},"PeriodicalIF":3.9,"publicationDate":"2023-05-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"89505656","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

An investigation of the global awareness of business excellence and best practices in promoting the use of business excellence 一项关于全球卓越经营意识和促进卓越经营的最佳实践的调查

IF 3.9 4区管理学

Total Quality Management & Business Excellence Pub Date : 2023-05-12 DOI: 10.1080/14783363.2023.2210061

Saad Ghafoor, R. Mann, N. Grigg

{"title":"An investigation of the global awareness of business excellence and best practices in promoting the use of business excellence","authors":"Saad Ghafoor, R. Mann, N. Grigg","doi":"10.1080/14783363.2023.2210061","DOIUrl":"https://doi.org/10.1080/14783363.2023.2210061","url":null,"abstract":"This research was undertaken to investigate how Business Excellence (BE) Custodians (BECs) within a country or region, promote BE. A review of the literature revealed a gap in the understanding of how BECs promote BE and that there is limited data on the popularity of BE worldwide. To address these issues a survey and structured interview was designed in collaboration with the Global Excellence Model (GEM) Council and 65 BECs were encouraged to participate in the research. In total, 29 BECs from 26 countries completed the survey whilst 13 also participated in optional structured interviews. BECs perceived that on average 11%–20% of CEOs and organisational heads were aware of BE and that awareness had slightly increased in the last three years, however, another key finding was that there is a lack of BE awareness data and lack in the rigour of data collection by the BECs. The promotional activity considered to be the most important to focus on and improve for the next few years and most impactful on awareness was ‘marketing of BE to CEO’s/senior managers/board of directors’. Best practices were identified such as collaborating with assessors to promote BE to their networks, making on-site presentations to explain BE frameworks, and carrying out BE impression surveys to estimate BE awareness levels. This research collected data directly from the BECs worldwide and investigated how they promote BE in their country/region. It provides recommendations on how BECs could improve their BE promotional activities to raise BE awareness levels.","PeriodicalId":23149,"journal":{"name":"Total Quality Management & Business Excellence","volume":null,"pages":null},"PeriodicalIF":3.9,"publicationDate":"2023-05-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"87642795","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Achieving business excellence through sustainable supply chain management 通过可持续的供应链管理实现卓越的业务

IF 3.9 4区管理学

Total Quality Management & Business Excellence Pub Date : 2023-05-03 DOI: 10.1080/14783363.2023.2206554

Lu Xu, Xinyu Wei, Ying Cao, Xianghui Peng, V. Prybutok

{"title":"Achieving business excellence through sustainable supply chain management","authors":"Lu Xu, Xinyu Wei, Ying Cao, Xianghui Peng, V. Prybutok","doi":"10.1080/14783363.2023.2206554","DOIUrl":"https://doi.org/10.1080/14783363.2023.2206554","url":null,"abstract":"This paper presents a comprehensive research framework for achieving business excellence through sustainable supply chain management (SSCM), based on an extensive review of the literature examining the impact of SSCM practices on sustainability performance and their associated metrics. The study investigates the influence of individual SSCM practices that address economic, environmental, or social aspects on various dimensions of sustainability performance. A two-stage meta-analysis was performed, encompassing 97 empirical studies on SSCM published between 2010 and 2020. In the first stage, the relationship between SSCM practices and sustainability performance at an aggregate level was tested, alongside an examination of potential moderating factors. The second stage assessed the relationships between SSCM practices and sustainability performance at the dimensional level, paying particular attention to the presence of moderating factors in these relationships. The findings reveal a positive impact of SSCM practices on overall sustainability performance and on each dimensional level, with one exception being the link between economic SSCM practices and environmental sustainability performance. Moreover, the results confirm the presence of moderating factors in all relationships between SSCM practices and sustainability performance. The paper concludes by discussing the theoretical and practical implications of these findings for the SSCM domain.","PeriodicalId":23149,"journal":{"name":"Total Quality Management & Business Excellence","volume":null,"pages":null},"PeriodicalIF":3.9,"publicationDate":"2023-05-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"76272567","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

Do CEO’s early-life marketisation experiences affect corporate social responsibility? CEO早年的市场化经历会影响企业的社会责任吗?

IF 3.9 4区管理学

Total Quality Management & Business Excellence Pub Date : 2023-05-03 DOI: 10.1080/14783363.2023.2203378

Dayuan Li, Jialin Jiang, Lu Zhang, Ding Wang

{"title":"Do CEO’s early-life marketisation experiences affect corporate social responsibility?","authors":"Dayuan Li, Jialin Jiang, Lu Zhang, Ding Wang","doi":"10.1080/14783363.2023.2203378","DOIUrl":"https://doi.org/10.1080/14783363.2023.2203378","url":null,"abstract":"As interest in the role of the early-life experience of CEOs on firms’ decisions and outcomes increases, this study examines how a CEO’s early-life experience of China’s Reforms and Open policy period may influence his/her strategic decision on corporate social responsibility (CSR). A longitudinal analysis of a unique, hand-collected dataset of Chinese CEOs in publicly listed firms from 2009 to 2020 suggest that CEOs experienced the preliminary stage of reform and opening-up era negatively influence CSR undertaking while the CEOs grew up through the profound stage take more CSR. We further find that CEOs’ overseas study experience weakens the negative impact of CEOs that experienced through the preliminary stage of Reform and Opening-up era and CSR whereas it has no significant impact on relationship between CEOs that experienced through the profound stage of reform and opening-up era and CSR. And market competition weakens both CEOs experienced preliminary and profound stage of Reform and Opening-up era’ relationship with CSR. Implications for the upper echelons theory and non-market strategy are discussed.","PeriodicalId":23149,"journal":{"name":"Total Quality Management & Business Excellence","volume":null,"pages":null},"PeriodicalIF":3.9,"publicationDate":"2023-05-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"73845141","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Knowledge transfer and entrepreneurial orientation: the mediating effect of the transactive memory system 知识转移与创业导向:交互记忆系统的中介作用

IF 3.9 4区管理学

Total Quality Management & Business Excellence Pub Date : 2023-04-26 DOI: 10.1080/14783363.2023.2205016

S. Chión, Vincent Charles, Luz Elvira Vásquez Luna

{"title":"Knowledge transfer and entrepreneurial orientation: the mediating effect of the transactive memory system","authors":"S. Chión, Vincent Charles, Luz Elvira Vásquez Luna","doi":"10.1080/14783363.2023.2205016","DOIUrl":"https://doi.org/10.1080/14783363.2023.2205016","url":null,"abstract":"The constant dynamism of the market forces companies to prepare and acquire knowledge and manage it properly, which in turn will allow them to achieve higher levels of modernity, stability, and solvency, thus improving their chances of survival. In this research paper, we aim to investigate the relationship between Knowledge Transfer and Entrepreneurial Orientation in light of the mediating role played by the Transactive Memory System. The Transactive Memory System is a variable that has been very little studied and understood, but which requires greater attention because it constitutes a common knowledge platform that is encoded, stored, retrieved, and exchanged among the members of the organisation to obtain specialised knowledge in the performance of tasks. To this aim, we use structural equation modelling and further analyse the mediation effect with alternative tests in a sample of 206 manufacturing MSMEs in Ecuador. Among others, the results indicate that the Transactive Memory System exerts a total mediation role between Knowledge Transfer and Entrepreneurial Orientation. Theoretical contributions and practical implications are discussed.","PeriodicalId":23149,"journal":{"name":"Total Quality Management & Business Excellence","volume":null,"pages":null},"PeriodicalIF":3.9,"publicationDate":"2023-04-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"82674269","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

ISO 9001 maintenance, decertification and recertification: a systematic literature review ISO 9001维护，取消认证和重新认证:系统的文献综述

IF 3.9 4区管理学

Total Quality Management & Business Excellence Pub Date : 2023-04-24 DOI: 10.1080/14783363.2023.2203379

Crispim Camango, C. Cândido

{"title":"ISO 9001 maintenance, decertification and recertification: a systematic literature review","authors":"Crispim Camango, C. Cândido","doi":"10.1080/14783363.2023.2203379","DOIUrl":"https://doi.org/10.1080/14783363.2023.2203379","url":null,"abstract":"Previous research on ISO 9001 certification maintenance, decertification and recertification is fragmented and lacks an integrated theoretical framework. Thus, the aims of this study are to provide an overview of current research, develop an integrated framework and identify research gaps. The research methodology consists of a systematic literature review (SLR) which starts with the definition of a research protocol, proceeds with searches in Web of Science and Scopus, and selects a final sample of 32 articles for analysis. Results show that the research interest in certification maintenance, decertification and recertification is growing, but is still scarce. Extant research focuses on certification maintenance factors, benefits and frameworks; decertification reasons and consequences, and recertification impact on efficiency. There is a lack of consensus on these topics, but the data extracted from the literature is used to develop a theoretical framework of what companies do in the post-certification period. The framework identifies the main variables involved in certification maintenance, decertification and recertification, and establishes the main relationships between them. This is the first SLR conducted on these topics, which provides the first integrated framework of the research phenomena, a comprehensive list of research gaps to guide future studies, and relevant management recommendations.","PeriodicalId":23149,"journal":{"name":"Total Quality Management & Business Excellence","volume":null,"pages":null},"PeriodicalIF":3.9,"publicationDate":"2023-04-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"79253908","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 2

How to develop standardized work for business processes in the transactional office environment 如何在事务性办公环境中为业务流程开发标准化工作

IF 3.9 4区管理学

Total Quality Management & Business Excellence Pub Date : 2023-04-23 DOI: 10.1080/14783363.2023.2203377

T. Ahmadi, N. Rahmani

{"title":"How to develop standardized work for business processes in the transactional office environment","authors":"T. Ahmadi, N. Rahmani","doi":"10.1080/14783363.2023.2203377","DOIUrl":"https://doi.org/10.1080/14783363.2023.2203377","url":null,"abstract":"Standardised Work (STW) is one of the most effective but least utilized Lean tools for business process improvement initiatives in the transactional office environment known as the ‘Lean office’. The STW not only establishes a baseline for continuous improvement initiatives but also facilitates them by giving indications of key improvement opportunities in the present best practice. The STW is a thorough document in which the process workflow is broken into a number of consecutive work elements whose processing times are labelled according to their nature and required resources. Developing the STW for business processes in the manufacturing environment is quite common; however, it is quite rare and limited in the transactional office environment. This is primarily caused by the business-office processes’ complexity or underestimating their influence on overall business success. In this study, we position and highlight the importance of the STW in the Lean office programme and propose a pragmatic and tractable framework for developing the STW for business-office processes through the use of a pilot process. The proposed STW framework was implemented successfully in the pharma industry. Finally, the paper is concluded by discussing the possible obstacles and providing future research directions.","PeriodicalId":23149,"journal":{"name":"Total Quality Management & Business Excellence","volume":null,"pages":null},"PeriodicalIF":3.9,"publicationDate":"2023-04-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"76099245","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Analysing 20 years of the TQM&BE journal: a bibliometric approach TQM&BE期刊20年历史分析:文献计量学方法

IF 3.9 4区管理学

Total Quality Management & Business Excellence Pub Date : 2023-04-19 DOI: 10.1080/14783363.2023.2202309

Navjit Singh, Bharti Kapur, J. Antony, E. Cudney, Sandy Furterer

{"title":"Analysing 20 years of the TQM&BE journal: a bibliometric approach","authors":"Navjit Singh, Bharti Kapur, J. Antony, E. Cudney, Sandy Furterer","doi":"10.1080/14783363.2023.2202309","DOIUrl":"https://doi.org/10.1080/14783363.2023.2202309","url":null,"abstract":"The study is an attempt to recognise the contributions of the Total Quality Management & Business Excellence journal and its editorial team toward the development of the field of quality management. The authors performed a bibliometric analysis on the Scopus-indexed publications of the journal from 2003 to 2022 using the VOSviewer software package. This study outlines the findings through various analyses of bibliographic data relating to citations, contributing authors, country-wise contributions, and keywords used. The research found that the journal has a solid reputation among researchers across the globe, with publications coming from all continents. The average number of citations per document is approximately 24, which portrays the quality and recognition of the works published in the journal. The journal consistently accepted and published research articles relevant to the scope, as reflected through the keyword analysis. The top three contributors to the journal in terms of documents and total citations are Dahlgaard, Dahlgaard-Park, and Antony. The journal’s editorial board has made a very noteworthy contribution to the growth of the journal and the development of the field of quality management.","PeriodicalId":23149,"journal":{"name":"Total Quality Management & Business Excellence","volume":null,"pages":null},"PeriodicalIF":3.9,"publicationDate":"2023-04-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"86453710","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Integrating ISO 9001 and Industry 4.0. An implementation guideline and PDCA model for manufacturing sector 整合ISO 9001和工业4.0。制造部门PDCA实施指南及模型

IF 3.9 4区管理学

Total Quality Management & Business Excellence Pub Date : 2023-04-11 DOI: 10.1080/14783363.2023.2192916

A. Chiarini, A. Cherrafi

{"title":"Integrating ISO 9001 and Industry 4.0. An implementation guideline and PDCA model for manufacturing sector","authors":"A. Chiarini, A. Cherrafi","doi":"10.1080/14783363.2023.2192916","DOIUrl":"https://doi.org/10.1080/14783363.2023.2192916","url":null,"abstract":"The main purpose of this paper is to develop an implementation guideline for manufacturing companies integrating ISO 9001 requirements and Industry 4.0 technologies. The implementation guideline follows the Plan-Do-Check-Act model of ISO 9001 standard. We interviewed 25 experts and observed the quality management documentation of seven European manufacturing companies. Results emerged using thematic content analysis and we gained further insights from interviewees, allowing us to propose suggestions garnered from the interviews. The guideline demonstrates how requirements can be integrated with Industry 4.0 technologies such as radiofrequency identification tags, smart sensors, the internet of things, smart human interface, enterprise resource planning modules, artificial intelligence to improve a typical ISO 9001 quality management system. Some issues emerged relating to the fear of losing jobs, validation of quality control equipment based on artificial intelligence, and decision-making and problem-solving processes. The implications of this research are mainly related to the opening of a new debate concerning the integration between ISO 9001 and Industry 4.0 as well as the proposal, to our knowledge, of the first tentative integration. Manufacturing companies can use the guideline for integrating their quality management system with Industry 4.0 technologies while considering also the practical suggestions provided by the experts.","PeriodicalId":23149,"journal":{"name":"Total Quality Management & Business Excellence","volume":null,"pages":null},"PeriodicalIF":3.9,"publicationDate":"2023-04-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"78045260","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 3