Integrating ISO 9001 and Industry 4.0. An implementation guideline and PDCA model for manufacturing sector

IF 3.6 4区管理学 Q2 MANAGEMENT

Total Quality Management & Business Excellence Pub Date : 2023-04-11 DOI:10.1080/14783363.2023.2192916

A. Chiarini, A. Cherrafi

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引用次数: 3

Abstract

The main purpose of this paper is to develop an implementation guideline for manufacturing companies integrating ISO 9001 requirements and Industry 4.0 technologies. The implementation guideline follows the Plan-Do-Check-Act model of ISO 9001 standard. We interviewed 25 experts and observed the quality management documentation of seven European manufacturing companies. Results emerged using thematic content analysis and we gained further insights from interviewees, allowing us to propose suggestions garnered from the interviews. The guideline demonstrates how requirements can be integrated with Industry 4.0 technologies such as radiofrequency identification tags, smart sensors, the internet of things, smart human interface, enterprise resource planning modules, artificial intelligence to improve a typical ISO 9001 quality management system. Some issues emerged relating to the fear of losing jobs, validation of quality control equipment based on artificial intelligence, and decision-making and problem-solving processes. The implications of this research are mainly related to the opening of a new debate concerning the integration between ISO 9001 and Industry 4.0 as well as the proposal, to our knowledge, of the first tentative integration. Manufacturing companies can use the guideline for integrating their quality management system with Industry 4.0 technologies while considering also the practical suggestions provided by the experts.

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整合ISO 9001和工业4.0。制造部门PDCA实施指南及模型

本文的主要目的是为制造企业整合ISO 9001要求和工业4.0技术制定实施指南。实施指南遵循iso9001标准的“计划-执行-检查-行动”模式。我们采访了25位专家，并观察了7家欧洲制造公司的质量管理文件。通过主题内容分析得出结果，我们从受访者那里获得了进一步的见解，从而使我们能够提出从访谈中获得的建议。该指南展示了如何将要求与工业4.0技术(如射频识别标签、智能传感器、物联网、智能人机界面、企业资源规划模块、人工智能)相结合，以改进典型的ISO 9001质量管理体系。出现的一些问题与担心失业、基于人工智能的质量控制设备的验证以及决策和解决问题的过程有关。本研究的意义主要与ISO 9001与工业4.0之间整合的新辩论的开启以及据我们所知的第一次试探性整合的建议有关。制造企业可以使用该指南将其质量管理体系与工业4.0技术相结合，同时也考虑专家提供的实用建议。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Total Quality Management & Business Excellence MANAGEMENT-

CiteScore

8.90

自引率

12.80%

发文量

期刊介绍： Total Quality Management & Business Excellence is an international journal which sets out to stimulate thought and research in all aspects of total quality management and to provide a natural forum for discussion and dissemination of research results. The journal is designed to encourage interest in all matters relating to total quality management and is intended to appeal to both the academic and professional community working in this area. Total Quality Management & Business Excellence is the culture of an organization committed to customer satisfaction through continuous improvement. This culture varies both from one country to another and between different industries, but has certain essential principles which can be implemented to secure greater market share, increased profits and reduced costs. The journal provides up-to-date research, consultancy work and case studies right across the whole field including quality culture, quality strategy, quality systems, tools and techniques of total quality management and the implementation in both the manufacturing and service sectors. No topics relating to total quality management are excluded from consideration in order to develop business excellence.