ISO 9001 maintenance, decertification and recertification: a systematic literature review

IF 3.6 4区管理学 Q2 MANAGEMENT

Total Quality Management & Business Excellence Pub Date : 2023-04-24 DOI:10.1080/14783363.2023.2203379

Crispim Camango, C. Cândido

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引用次数: 2

Abstract

Previous research on ISO 9001 certification maintenance, decertification and recertification is fragmented and lacks an integrated theoretical framework. Thus, the aims of this study are to provide an overview of current research, develop an integrated framework and identify research gaps. The research methodology consists of a systematic literature review (SLR) which starts with the definition of a research protocol, proceeds with searches in Web of Science and Scopus, and selects a final sample of 32 articles for analysis. Results show that the research interest in certification maintenance, decertification and recertification is growing, but is still scarce. Extant research focuses on certification maintenance factors, benefits and frameworks; decertification reasons and consequences, and recertification impact on efficiency. There is a lack of consensus on these topics, but the data extracted from the literature is used to develop a theoretical framework of what companies do in the post-certification period. The framework identifies the main variables involved in certification maintenance, decertification and recertification, and establishes the main relationships between them. This is the first SLR conducted on these topics, which provides the first integrated framework of the research phenomena, a comprehensive list of research gaps to guide future studies, and relevant management recommendations.

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ISO 9001维护，取消认证和重新认证:系统的文献综述

以往对ISO 9001认证维持、取消认证和重新认证的研究是碎片化的，缺乏一个完整的理论框架。因此，本研究的目的是提供当前研究的概述，制定一个综合框架，并确定研究差距。研究方法包括系统文献回顾(SLR)，从研究方案的定义开始，在Web of Science和Scopus中进行搜索，并选择32篇文章的最终样本进行分析。结果表明，对认证维护、取消认证和重新认证的研究兴趣正在增长，但仍然很少。现有的研究主要集中在认证维护的因素、好处和框架;取消认证的原因和后果，以及重新认证对效率的影响。在这些话题上缺乏共识，但从文献中提取的数据被用来开发一个理论框架，说明公司在认证后的时期做了什么。该框架确定了认证维护、取消认证和重新认证所涉及的主要变量，并建立了它们之间的主要关系。这是针对这些主题进行的第一次单反研究，它提供了研究现象的第一个综合框架，指导未来研究的全面研究差距清单，以及相关的管理建议。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Total Quality Management & Business Excellence MANAGEMENT-

CiteScore

8.90

自引率

12.80%

发文量

期刊介绍： Total Quality Management & Business Excellence is an international journal which sets out to stimulate thought and research in all aspects of total quality management and to provide a natural forum for discussion and dissemination of research results. The journal is designed to encourage interest in all matters relating to total quality management and is intended to appeal to both the academic and professional community working in this area. Total Quality Management & Business Excellence is the culture of an organization committed to customer satisfaction through continuous improvement. This culture varies both from one country to another and between different industries, but has certain essential principles which can be implemented to secure greater market share, increased profits and reduced costs. The journal provides up-to-date research, consultancy work and case studies right across the whole field including quality culture, quality strategy, quality systems, tools and techniques of total quality management and the implementation in both the manufacturing and service sectors. No topics relating to total quality management are excluded from consideration in order to develop business excellence.