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The Service Industries Journal最新文献

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How multi-actor resources create value for live streaming platforms: the mediating role of engaged spectators 多角色资源如何为直播平台创造价值：参与观众的中介作用
The Service Industries Journal Pub Date : 2024-02-16 DOI: 10.1080/02642069.2024.2312352
Yafei Liu, Mingli Zhang, Mu Hu, Tong Qiao
{"title":"How multi-actor resources create value for live streaming platforms: the mediating role of engaged spectators","authors":"Yafei Liu, Mingli Zhang, Mu Hu, Tong Qiao","doi":"10.1080/02642069.2024.2312352","DOIUrl":"https://doi.org/10.1080/02642069.2024.2312352","url":null,"abstract":"The development of digital media has led to the emergence of live streaming, a service system that involves multiple parties coexisting, including platforms, spectators, and streamers. The study co...","PeriodicalId":22929,"journal":{"name":"The Service Industries Journal","volume":"65 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-02-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139910601","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The dark side of artificial intelligence in services 服务业人工智能的阴暗面
The Service Industries Journal Pub Date : 2024-02-09 DOI: 10.1080/02642069.2024.2305451
Daniel Belanche, Russell W. Belk, Luis V. Casaló, Carlos Flavián
{"title":"The dark side of artificial intelligence in services","authors":"Daniel Belanche, Russell W. Belk, Luis V. Casaló, Carlos Flavián","doi":"10.1080/02642069.2024.2305451","DOIUrl":"https://doi.org/10.1080/02642069.2024.2305451","url":null,"abstract":"Artificial intelligence (AI) initiatives, including Generative AI, are being increasingly implemented in service industries, and are having a great impact on service operations and on customers’ re...","PeriodicalId":22929,"journal":{"name":"The Service Industries Journal","volume":"78 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-02-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139902392","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Understanding customer brand engagement through service environment: a multilevel analysis 通过服务环境了解客户品牌参与度：多层次分析
The Service Industries Journal Pub Date : 2023-12-20 DOI: 10.1080/02642069.2023.2289019
Mir Shahid Satar, Raouf Ahmad Rather, Shakir Hussain Parrey, Islam Elbayoumi Salem, Arslan Rafi, Z. Ghaderi
{"title":"Understanding customer brand engagement through service environment: a multilevel analysis","authors":"Mir Shahid Satar, Raouf Ahmad Rather, Shakir Hussain Parrey, Islam Elbayoumi Salem, Arslan Rafi, Z. Ghaderi","doi":"10.1080/02642069.2023.2289019","DOIUrl":"https://doi.org/10.1080/02642069.2023.2289019","url":null,"abstract":"","PeriodicalId":22929,"journal":{"name":"The Service Industries Journal","volume":"83 24","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-12-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138957852","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
ChatGPT-powered chatbot as a green evangelist: an innovative path toward sustainable consumerism in E-commerce chatgpt驱动的聊天机器人作为绿色布道者:电子商务中通向可持续消费主义的创新之路
The Service Industries Journal Pub Date : 2023-12-06 DOI: 10.1080/02642069.2023.2278463
Muhammad Waqas Sadiq, Muhammad Waheed Akhtar, Chunhui Huo, Salman Zulfiqar
{"title":"ChatGPT-powered chatbot as a green evangelist: an innovative path toward sustainable consumerism in E-commerce","authors":"Muhammad Waqas Sadiq, Muhammad Waheed Akhtar, Chunhui Huo, Salman Zulfiqar","doi":"10.1080/02642069.2023.2278463","DOIUrl":"https://doi.org/10.1080/02642069.2023.2278463","url":null,"abstract":"The purpose of the current article is to propose the construction of ChatGPT as a green evangelist (CGGE) and to develop and validate the CGGE scale using two independent studies. Study 1 mainly ad...","PeriodicalId":22929,"journal":{"name":"The Service Industries Journal","volume":"34 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-12-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138533676","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Employee quiet quitting behaviours: conceptualization, measure development, and validation 员工安静辞职行为:概念化、度量开发和验证
The Service Industries Journal Pub Date : 2023-12-06 DOI: 10.1080/02642069.2023.2286604
Mariam Arif Karrani, Shaker Bani-Melhem, Faridahwati Mohd-Shamsudin
{"title":"Employee quiet quitting behaviours: conceptualization, measure development, and validation","authors":"Mariam Arif Karrani, Shaker Bani-Melhem, Faridahwati Mohd-Shamsudin","doi":"10.1080/02642069.2023.2286604","DOIUrl":"https://doi.org/10.1080/02642069.2023.2286604","url":null,"abstract":"The prevalence and harmful impact of employee quiet quitting behaviours in organizational settings call for more research, yet the lack of understanding, conceptualization, and tailored measures hi...","PeriodicalId":22929,"journal":{"name":"The Service Industries Journal","volume":"7 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-12-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138533682","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Service innovation capability: a systematic literature review and research agenda 服务创新能力:系统的文献综述与研究议程
The Service Industries Journal Pub Date : 2023-09-01 DOI: 10.1080/02642069.2023.2249830
Tadhg Blommerde
{"title":"Service innovation capability: a systematic literature review and research agenda","authors":"Tadhg Blommerde","doi":"10.1080/02642069.2023.2249830","DOIUrl":"https://doi.org/10.1080/02642069.2023.2249830","url":null,"abstract":"ABSTRACT Though singular or discrete service innovations are accepted as essential to the performance and survival of organizations, practitioners and researchers are increasingly directing their attention towards the firm-level capability that underlies their repeated and continuous introduction, commonly referred to as service innovation capability (SIC). However, compared to the rich body of literature on the innovation capability of manufacturers and industrial organizations, SIC is poorly understood by managers and service researchers and there is no consensus on its definition, antecedents, outcomes, or dimensions. This study remedies this protracted gap through a comprehensive review of 45 academic journals reporting on firm-level studies of SIC using the SPAR-4-SLR protocol. These were found in the Web of Science and Scopus databases and analyzed according to the TCCM framework. Our research provides new theoretical and managerial insights, advancing a consolidated original definition of SIC, reconciles and organizes factors in SIC’s nomological network advanced by disparate studies and synthesizes links between them in an integrating framework, and makes 13 propositions for advancing this topic based on the research gaps identified.","PeriodicalId":22929,"journal":{"name":"The Service Industries Journal","volume":"1 1","pages":"1197 - 1227"},"PeriodicalIF":0.0,"publicationDate":"2023-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"76271758","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
What we know about transformational leadership in tourism and hospitality: a systematic review and future agenda 我们对旅游业和酒店业转型领导力的了解:系统回顾和未来议程
The Service Industries Journal Pub Date : 2023-08-27 DOI: 10.1080/02642069.2023.2250302
Bavik Ali
{"title":"What we know about transformational leadership in tourism and hospitality: a systematic review and future agenda","authors":"Bavik Ali","doi":"10.1080/02642069.2023.2250302","DOIUrl":"https://doi.org/10.1080/02642069.2023.2250302","url":null,"abstract":"","PeriodicalId":22929,"journal":{"name":"The Service Industries Journal","volume":"29 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-08-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"78088664","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The work–family spillover and crossover effects of negative workplace gossip 负面职场八卦的工作-家庭溢出效应和交叉效应
The Service Industries Journal Pub Date : 2023-08-22 DOI: 10.1080/02642069.2023.2247341
Qianlin Zhu, K. Cheng
{"title":"The work–family spillover and crossover effects of negative workplace gossip","authors":"Qianlin Zhu, K. Cheng","doi":"10.1080/02642069.2023.2247341","DOIUrl":"https://doi.org/10.1080/02642069.2023.2247341","url":null,"abstract":"","PeriodicalId":22929,"journal":{"name":"The Service Industries Journal","volume":"41 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-08-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"75430949","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
How ethical leadership influences knowledge hiding? A sequential mediation model 道德领导如何影响知识隐藏?顺序中介模型
The Service Industries Journal Pub Date : 2023-08-14 DOI: 10.1080/02642069.2023.2245356
Yi Xie, Qinghua Xia, Jia Song, Shuchuan Hu, Xiaolong Liu
{"title":"How ethical leadership influences knowledge hiding? A sequential mediation model","authors":"Yi Xie, Qinghua Xia, Jia Song, Shuchuan Hu, Xiaolong Liu","doi":"10.1080/02642069.2023.2245356","DOIUrl":"https://doi.org/10.1080/02642069.2023.2245356","url":null,"abstract":"","PeriodicalId":22929,"journal":{"name":"The Service Industries Journal","volume":"245 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-08-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"75053895","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Systematic literature review and future research directions for service robots in hospitality and tourism industries 系统的文献综述和未来的研究方向服务机器人在酒店和旅游行业
The Service Industries Journal Pub Date : 2023-08-10 DOI: 10.1080/02642069.2023.2243592
Subhodeep Mukherjee, Manish Mohan Baral, Ramji Nagariya, C. Venkataiah, U. V. A. Rao, K. S. Rao
{"title":"Systematic literature review and future research directions for service robots in hospitality and tourism industries","authors":"Subhodeep Mukherjee, Manish Mohan Baral, Ramji Nagariya, C. Venkataiah, U. V. A. Rao, K. S. Rao","doi":"10.1080/02642069.2023.2243592","DOIUrl":"https://doi.org/10.1080/02642069.2023.2243592","url":null,"abstract":"ABSTRACT Service robots create a touchless experience for travellers; therefore, this research aims to conduct a systematic literature review (SLR) of service robots in the tourism and hospitality sector. This study used the Scientific Procedures and Rationales for Systematic Literature Reviews (SPAR-4-SLR) approach for reviewing the articles. One hundred eighteen articles are selected for the final review. A thematic analysis divided the articles into three themes and nine sub-themes. For establishing the future research directions Theory, Methodology, and Context (TMC) framework was used and forty-one future research questions are proposed. The study provides various research implications concerning theory and practical perspective. Different management theories are linked with future research questions. Few review papers discussed the service robot in the context of the tourism sector, but none of these studies used the SPAR-4-SLR and TMC framework. This study comprehensively reviews the articles and provides potential future research directions.","PeriodicalId":22929,"journal":{"name":"The Service Industries Journal","volume":"58 1","pages":"1083 - 1116"},"PeriodicalIF":0.0,"publicationDate":"2023-08-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"88660207","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
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