Systematic literature review and future research directions for service robots in hospitality and tourism industries

The Service Industries Journal Pub Date : 2023-08-10 DOI:10.1080/02642069.2023.2243592

Subhodeep Mukherjee, Manish Mohan Baral, Ramji Nagariya, C. Venkataiah, U. V. A. Rao, K. S. Rao

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引用次数: 1

Abstract

ABSTRACT Service robots create a touchless experience for travellers; therefore, this research aims to conduct a systematic literature review (SLR) of service robots in the tourism and hospitality sector. This study used the Scientific Procedures and Rationales for Systematic Literature Reviews (SPAR-4-SLR) approach for reviewing the articles. One hundred eighteen articles are selected for the final review. A thematic analysis divided the articles into three themes and nine sub-themes. For establishing the future research directions Theory, Methodology, and Context (TMC) framework was used and forty-one future research questions are proposed. The study provides various research implications concerning theory and practical perspective. Different management theories are linked with future research questions. Few review papers discussed the service robot in the context of the tourism sector, but none of these studies used the SPAR-4-SLR and TMC framework. This study comprehensively reviews the articles and provides potential future research directions.

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系统的文献综述和未来的研究方向服务机器人在酒店和旅游行业

服务机器人为旅客创造非接触式体验;因此，本研究旨在对旅游和酒店业的服务机器人进行系统的文献综述(SLR)。本研究采用系统文献综述的科学程序和原理(SPAR-4-SLR)方法进行文献综述。选出一百一十八篇文章进行最终审查。主题分析将文章分为三个主题和九个副主题。为确定未来的研究方向，本文采用了理论、方法和情境(TMC)框架，并提出了41个未来的研究问题。本研究具有多方面的理论和实践意义。不同的管理理论与未来的研究问题联系在一起。很少有综述文章在旅游部门的背景下讨论服务机器人，但这些研究都没有使用SPAR-4-SLR和TMC框架。本研究对相关文献进行了综合综述，并提出了未来可能的研究方向。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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The Service Industries Journal

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