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The Service Industries Journal最新文献

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Big data analytic capabilities, intrapreneurship, and service innovation behaviors: a moderated mediation model 大数据分析能力、创业精神和服务创新行为：调节中介模型
The Service Industries Journal Pub Date : 2024-06-08 DOI: 10.1080/02642069.2024.2364816
Emre Yaşar, Mahmut Demir, Cihan Cobanoglu
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引用次数: 0
The impact of family-like employee-organization relationship on unethical pro-family behavior 家庭式员工组织关系对不道德的亲家行为的影响
The Service Industries Journal Pub Date : 2024-06-06 DOI: 10.1080/02642069.2024.2362831
Zhu Yao, Zhengde Xiong
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引用次数: 0
The role of customer’s engagement in service recovery 客户参与在服务恢复中的作用
The Service Industries Journal Pub Date : 2024-06-06 DOI: 10.1080/02642069.2024.2358506
M. S. Abdo, M. Elsharnouby, Amira Fouad Ahmed Mahran
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引用次数: 0
Responsible brand leadership in services: fostering love, ethics, and empowerment 服务业负责任的品牌领导力：培养爱心、道德和能力
The Service Industries Journal Pub Date : 2024-06-06 DOI: 10.1080/02642069.2024.2355614
Muhammad Junaid, Muzhar Javed, Khalid Hussain, Khaldoon Nusair
{"title":"Responsible brand leadership in services: fostering love, ethics, and empowerment","authors":"Muhammad Junaid, Muzhar Javed, Khalid Hussain, Khaldoon Nusair","doi":"10.1080/02642069.2024.2355614","DOIUrl":"https://doi.org/10.1080/02642069.2024.2355614","url":null,"abstract":"Recognizing the absence of clear guidance from marketing literature on the most effective leadership approach for brands, this study explores how brands, akin to human leaders, can strategically ad...","PeriodicalId":22929,"journal":{"name":"The Service Industries Journal","volume":"20 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-06-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141508980","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Ethical implementation of artificial intelligence in the service industries 人工智能在服务行业的伦理应用
The Service Industries Journal Pub Date : 2024-05-30 DOI: 10.1080/02642069.2024.2359077
Sanaz Vatankhah, Vahideh Bamshad, Hasan Evrim Arici, Yanqing Duan
{"title":"Ethical implementation of artificial intelligence in the service industries","authors":"Sanaz Vatankhah, Vahideh Bamshad, Hasan Evrim Arici, Yanqing Duan","doi":"10.1080/02642069.2024.2359077","DOIUrl":"https://doi.org/10.1080/02642069.2024.2359077","url":null,"abstract":"This study employs a systematic literature review (SLR) combined with bibliometric analysis to investigate the ethical implementation of Artificial Intelligence (AI) in the service industries. This...","PeriodicalId":22929,"journal":{"name":"The Service Industries Journal","volume":"28 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-05-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141523177","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Conceptualizing service ethics for the complexity of modern service interactions 针对现代服务互动的复杂性构思服务伦理
The Service Industries Journal Pub Date : 2024-05-29 DOI: 10.1080/02642069.2024.2359651
Samuel Petros Sebhatu, Qusay Hamdan, Raymond P. Fisk
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引用次数: 0
Health and fitness marketing appeals to older consumers 健康和健身营销吸引老年消费者
The Service Industries Journal Pub Date : 2024-05-23 DOI: 10.1080/02642069.2024.2355255
S. Badham, Babak Taheri, Daniele Magistro, Nicole Grant, Naomi May, Anna Goddard
{"title":"Health and fitness marketing appeals to older consumers","authors":"S. Badham, Babak Taheri, Daniele Magistro, Nicole Grant, Naomi May, Anna Goddard","doi":"10.1080/02642069.2024.2355255","DOIUrl":"https://doi.org/10.1080/02642069.2024.2355255","url":null,"abstract":"","PeriodicalId":22929,"journal":{"name":"The Service Industries Journal","volume":"9 5","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-05-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141105186","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Unraveling women (in) leadership in tourism and hospitality: a retrospect and outlook 解读旅游业和酒店业中的女性领导力：回顾与展望
The Service Industries Journal Pub Date : 2024-05-23 DOI: 10.1080/02642069.2024.2357584
Anita Manfreda, Danni Wang, Yun Zhang, Emily Ma
{"title":"Unraveling women (in) leadership in tourism and hospitality: a retrospect and outlook","authors":"Anita Manfreda, Danni Wang, Yun Zhang, Emily Ma","doi":"10.1080/02642069.2024.2357584","DOIUrl":"https://doi.org/10.1080/02642069.2024.2357584","url":null,"abstract":"","PeriodicalId":22929,"journal":{"name":"The Service Industries Journal","volume":"10 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-05-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141104524","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Corporate social responsibility in hospitality and tourism: a systematic review 款待业和旅游业的企业社会责任：系统回顾
The Service Industries Journal Pub Date : 2024-05-09 DOI: 10.1080/02642069.2024.2345299
H. Arıcı, M. Saydam, Alptekin Sökmen, Nagihan Cakmakoglu Arici
{"title":"Corporate social responsibility in hospitality and tourism: a systematic review","authors":"H. Arıcı, M. Saydam, Alptekin Sökmen, Nagihan Cakmakoglu Arici","doi":"10.1080/02642069.2024.2345299","DOIUrl":"https://doi.org/10.1080/02642069.2024.2345299","url":null,"abstract":"","PeriodicalId":22929,"journal":{"name":"The Service Industries Journal","volume":" 17","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-05-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140995847","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
How does AI agent (vs. IVR system) service failure impact customer purchase behavior: mediating effect of customer involvement 人工智能代理（与 IVR 系统）服务失败如何影响客户购买行为：客户参与的中介效应
The Service Industries Journal Pub Date : 2024-05-07 DOI: 10.1080/02642069.2024.2344113
Bin Li, Yufei Chang, Luning Liu, Haijia Liu, Jie Sun
{"title":"How does AI agent (vs. IVR system) service failure impact customer purchase behavior: mediating effect of customer involvement","authors":"Bin Li, Yufei Chang, Luning Liu, Haijia Liu, Jie Sun","doi":"10.1080/02642069.2024.2344113","DOIUrl":"https://doi.org/10.1080/02642069.2024.2344113","url":null,"abstract":"","PeriodicalId":22929,"journal":{"name":"The Service Industries Journal","volume":"61 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-05-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141002916","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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