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The Service Industries Journal最新文献

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Why users continue E-commerce chatbots? Insights from PLS-fsQCA-NCA approach 用户为何继续使用电子商务聊天机器人？PLS-fsQCA-NCA 方法的启示
The Service Industries Journal Pub Date : 2024-07-12 DOI: 10.1080/02642069.2024.2371910
B. Foroughi, Tran Quang Huy, Mohammad Iranmanesh, M. Ghobakhloo, Abderahman Rejeb, D. Nikbin
{"title":"Why users continue E-commerce chatbots? Insights from PLS-fsQCA-NCA approach","authors":"B. Foroughi, Tran Quang Huy, Mohammad Iranmanesh, M. Ghobakhloo, Abderahman Rejeb, D. Nikbin","doi":"10.1080/02642069.2024.2371910","DOIUrl":"https://doi.org/10.1080/02642069.2024.2371910","url":null,"abstract":"","PeriodicalId":22929,"journal":{"name":"The Service Industries Journal","volume":"1 3","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-07-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141654510","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Empowering employee creativity in service organizations: unlocking the role of ownership, employee vitality and supportive leadership 增强服务组织中员工的创造力：发挥所有权、员工活力和支持性领导的作用
The Service Industries Journal Pub Date : 2024-07-04 DOI: 10.1080/02642069.2024.2370037
Edem Maxwell Azila-Gbettor, Francis Fonyee Nutsugah, Jewel Dela Novixoxo, Stanley Nelvis Glate, Christopher Mensah
{"title":"Empowering employee creativity in service organizations: unlocking the role of ownership, employee vitality and supportive leadership","authors":"Edem Maxwell Azila-Gbettor, Francis Fonyee Nutsugah, Jewel Dela Novixoxo, Stanley Nelvis Glate, Christopher Mensah","doi":"10.1080/02642069.2024.2370037","DOIUrl":"https://doi.org/10.1080/02642069.2024.2370037","url":null,"abstract":"This study examines the moderating effect of employee vitality and supportive leadership on the relationship between psychological ownership, that is, individual and collective psychological and em...","PeriodicalId":22929,"journal":{"name":"The Service Industries Journal","volume":"4 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-07-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141586823","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Brand transgression in corporate social responsibility era: empirical evidence from hospitality industry 企业社会责任时代的品牌越轨：来自酒店业的经验证据
The Service Industries Journal Pub Date : 2024-07-02 DOI: 10.1080/02642069.2024.2361469
Anzar Ahmed, Ali Raza, Qurat-ul-ain Talpur, Muhammad Ishtiaq Ishaq, Tehmeena Shafqat
{"title":"Brand transgression in corporate social responsibility era: empirical evidence from hospitality industry","authors":"Anzar Ahmed, Ali Raza, Qurat-ul-ain Talpur, Muhammad Ishtiaq Ishaq, Tehmeena Shafqat","doi":"10.1080/02642069.2024.2361469","DOIUrl":"https://doi.org/10.1080/02642069.2024.2361469","url":null,"abstract":"Consumers rely on prior information and interactions with the brands to develop their expectations through the firm's corporate social responsibility (CSR) initiatives, but some adverse incidents v...","PeriodicalId":22929,"journal":{"name":"The Service Industries Journal","volume":"31 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-07-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141586819","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Ethics in services: an historical perspective and new research arcs 服务伦理：历史视角和新的研究方向
The Service Industries Journal Pub Date : 2024-07-02 DOI: 10.1080/02642069.2024.2370038
Eileen Bridges
{"title":"Ethics in services: an historical perspective and new research arcs","authors":"Eileen Bridges","doi":"10.1080/02642069.2024.2370038","DOIUrl":"https://doi.org/10.1080/02642069.2024.2370038","url":null,"abstract":"","PeriodicalId":22929,"journal":{"name":"The Service Industries Journal","volume":"52 6","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-07-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141688173","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Ageing and wellbeing co-creation: systematic literature review and future avenues for Transformative Service Researchers 老龄化与福祉共创：系统文献综述与转型服务研究人员的未来出路
The Service Industries Journal Pub Date : 2024-06-29 DOI: 10.1080/02642069.2024.2363934
Md H Asibur Rahman, Jörg Finsterwalder, Volker G. Kuppelwieser
{"title":"Ageing and wellbeing co-creation: systematic literature review and future avenues for Transformative Service Researchers","authors":"Md H Asibur Rahman, Jörg Finsterwalder, Volker G. Kuppelwieser","doi":"10.1080/02642069.2024.2363934","DOIUrl":"https://doi.org/10.1080/02642069.2024.2363934","url":null,"abstract":"Ageing is a natural process that is accompanied by several physical, psychological, cognitive, and social changes, which can have significant impact on health and wellbeing. This bibliometric analy...","PeriodicalId":22929,"journal":{"name":"The Service Industries Journal","volume":"33 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-06-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141586820","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
How and when workplace suspicion triggers knowledge hiding: the cross-level moderation effects of performance climate and mastery climate 工作场所的猜疑如何以及何时引发知识隐藏：绩效氛围和掌握氛围的跨层次调节效应
The Service Industries Journal Pub Date : 2024-06-28 DOI: 10.1080/02642069.2024.2369318
Mengying Wu, Wei Li, Xiaoling Wang, Yunbo Lu, Christophe Estay
{"title":"How and when workplace suspicion triggers knowledge hiding: the cross-level moderation effects of performance climate and mastery climate","authors":"Mengying Wu, Wei Li, Xiaoling Wang, Yunbo Lu, Christophe Estay","doi":"10.1080/02642069.2024.2369318","DOIUrl":"https://doi.org/10.1080/02642069.2024.2369318","url":null,"abstract":"Based on conservation of resources theory and social information processing theory, the paper explores how workplace suspicion behaviors by suspicious perceivers initiate subsequent knowledge hidin...","PeriodicalId":22929,"journal":{"name":"The Service Industries Journal","volume":"41 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-06-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141738525","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Artificial intelligence ethics in services: are we paying attention to that?! 服务业的人工智能伦理：我们关注了吗？
The Service Industries Journal Pub Date : 2024-06-26 DOI: 10.1080/02642069.2024.2369322
Ahmed Tlili, Mouna Denden, Mourad Abed, Ronghuai Huang
{"title":"Artificial intelligence ethics in services: are we paying attention to that?!","authors":"Ahmed Tlili, Mouna Denden, Mourad Abed, Ronghuai Huang","doi":"10.1080/02642069.2024.2369322","DOIUrl":"https://doi.org/10.1080/02642069.2024.2369322","url":null,"abstract":"Scant information exists in the literature on the ethical considerations when adopting and implementing Artificial Intelligence (AI) in services. To address this research gap, this study conducts a...","PeriodicalId":22929,"journal":{"name":"The Service Industries Journal","volume":"69 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-06-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141508976","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Ethical considerations of service organizations in the information age信息时代服务组织的道德思考 信息时代服务组织的道德思考
The Service Industries Journal Pub Date : 2024-06-17 DOI: 10.1080/02642069.2024.2353613
Mark Anthony Camilleri, Lina Zhong, Mark S. Rosenbaum, Jochen Wirtz
{"title":"Ethical considerations of service organizations in the information age信息时代服务组织的道德思考","authors":"Mark Anthony Camilleri, Lina Zhong, Mark S. Rosenbaum, Jochen Wirtz","doi":"10.1080/02642069.2024.2353613","DOIUrl":"https://doi.org/10.1080/02642069.2024.2353613","url":null,"abstract":"Few researchers sought to identify the most popular themes of study that promote ethical leadership in service organizations. This paper addresses this knowledge gap in the academic literature. Its...","PeriodicalId":22929,"journal":{"name":"The Service Industries Journal","volume":"33 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-06-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141508977","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Artificial intelligence psychological anthropomorphism: scale development and validation 人工智能心理拟人化：量表开发与验证
The Service Industries Journal Pub Date : 2024-06-17 DOI: 10.1080/02642069.2024.2366970
Pengyi Shen, Fengying Zhang, Xiucheng Fan, Feng Liu
{"title":"Artificial intelligence psychological anthropomorphism: scale development and validation","authors":"Pengyi Shen, Fengying Zhang, Xiucheng Fan, Feng Liu","doi":"10.1080/02642069.2024.2366970","DOIUrl":"https://doi.org/10.1080/02642069.2024.2366970","url":null,"abstract":"This study explores the conceptualization, dimensional structure, and measurement of artificial intelligence (AI) psychological anthropomorphism in service scenarios. Data were collected using semi...","PeriodicalId":22929,"journal":{"name":"The Service Industries Journal","volume":"25 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-06-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141508978","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Leveraging responsible artificial intelligence to enhance salespeople well-being and performance 利用负责任的人工智能提高销售人员的福利和绩效
The Service Industries Journal Pub Date : 2024-06-17 DOI: 10.1080/02642069.2024.2361291
Chenchen Weng, Ruizhi Yuan, Dandan Ye, Bo Huang, Jiyao Xun
{"title":"Leveraging responsible artificial intelligence to enhance salespeople well-being and performance","authors":"Chenchen Weng, Ruizhi Yuan, Dandan Ye, Bo Huang, Jiyao Xun","doi":"10.1080/02642069.2024.2361291","DOIUrl":"https://doi.org/10.1080/02642069.2024.2361291","url":null,"abstract":"While artificial intelligence (AI) technologies have emerged as powerful tools for improving sales encounters and performance, the negative impacts of AI on frontline service employees are inevitab...","PeriodicalId":22929,"journal":{"name":"The Service Industries Journal","volume":"5 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-06-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141508979","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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