Bin Li, Yufei Chang, Luning Liu, Haijia Liu, Jie Sun
{"title":"How does AI agent (vs. IVR system) service failure impact customer purchase behavior: mediating effect of customer involvement","authors":"Bin Li, Yufei Chang, Luning Liu, Haijia Liu, Jie Sun","doi":"10.1080/02642069.2024.2344113","DOIUrl":null,"url":null,"abstract":"","PeriodicalId":22929,"journal":{"name":"The Service Industries Journal","volume":"61 1","pages":""},"PeriodicalIF":0.0000,"publicationDate":"2024-05-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"The Service Industries Journal","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1080/02642069.2024.2344113","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}