Review of Applied Management and Social Sciences最新文献_第7页

How Social Media moderates the impact of Service Quality and Customer Satisfaction on Consumer Loyalty 社交媒体如何调节服务质量和顾客满意度对消费者忠诚度的影响

Review of Applied Management and Social Sciences Pub Date : 2022-09-30 DOI: 10.47067/ramss.v5i3.240

Ayesha Malik, A. Hasnain, Nimra Fazil, M. Adnan

{"title":"How Social Media moderates the impact of Service Quality and Customer Satisfaction on Consumer Loyalty","authors":"Ayesha Malik, A. Hasnain, Nimra Fazil, M. Adnan","doi":"10.47067/ramss.v5i3.240","DOIUrl":"https://doi.org/10.47067/ramss.v5i3.240","url":null,"abstract":"The banking sector continues to face intense competitive pressures in a global economy where customer satisfaction, customer loyalty, and service quality continue to be critical factors. The aim of this study is to examine the relationship between service quality and customer satisfaction and customer loyalty. Additionally, in order to fill the empirical literature gap, the role of social media has been examined as a moderator. 230 retail banking customers from Pakistan were chosen as a representative sample. Using the structured questionnaire, convenient (non-probability) sampling was employed to gather primary data from the target population. A statistical analysis of the collected data was conducted using Structural Equation Modeling - Partial Least Squares (SEM-PLS). The findings of the study revealed that customer loyalty is significantly influenced by service quality and customer satisfaction. Furthermore, social media also influences the correlations between service quality and customer satisfaction with consumer loyalty. This study will provide retail banking management and strategists with various useful insights about how to manage service quality and customer satisfaction in relation to customer loyalty.","PeriodicalId":226115,"journal":{"name":"Review of Applied Management and Social Sciences","volume":"47 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-09-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127684025","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The Effect of Overthinking on Mental Health: A Case Study from University Students in Multan District 过度思考对木尔坦地区大学生心理健康的影响

Review of Applied Management and Social Sciences Pub Date : 2022-06-30 DOI: 10.47067/ramss.v5i2.233

Tahira Bano Qasim, Ansa Sahar, Tooba Nihal, Asma Bashir

{"title":"The Effect of Overthinking on Mental Health: A Case Study from University Students in Multan District","authors":"Tahira Bano Qasim, Ansa Sahar, Tooba Nihal, Asma Bashir","doi":"10.47067/ramss.v5i2.233","DOIUrl":"https://doi.org/10.47067/ramss.v5i2.233","url":null,"abstract":"Overthinking is most common in students nowadays after the COVID-19 pandemic in Pakistan. The main reason behind this is due to lockdown or quarantine at home for a long time. The coronavirus infected many people some have died, and this may cause worry and ruminative thoughts that result in mental illness. This research is designed to study the significant exposure of overthinking in which we take five factors related to overthinking. For this purpose, we used a sample of 150 students from different universities in Multan via purposive and snowball sampling. The variables of the study are Rumination, Depression, Brooding, Worry, and the Mental health of the students. These were measured on the Likert scale through the questionnaire. The findings concluded that there is a positive correlation among all the variables of the study. From the correlation matrix, we see that mental health is strongly correlated with rumination and worry. Mental health is one of the causes of overthinking, it is used as a dependent variable in this study. Furthermore, a multiple linear regression model is used to check the effect of rumination, brooding, depression, and worry on mental health. Results show that rumination and worry were the significant exposures for making changes in mental health. The study concluded that as rumination and worry increase, mental health disturbs so which may result in overthinking in the students. This study will be helpful for worldwide students to overcome mental health problem and fight against overthinking during any pandemic.","PeriodicalId":226115,"journal":{"name":"Review of Applied Management and Social Sciences","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-06-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116582928","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

How Does Participative Leadership Influences Employee Engagement via the Mediational Effect of Employee Perceived Corporate Social Responsibility? An Analysis of Front-line Employees of Hotels 参与式领导如何通过员工感知企业社会责任的中介效应影响员工敬业度?酒店一线员工分析

Review of Applied Management and Social Sciences Pub Date : 2022-06-30 DOI: 10.47067/ramss.v5i2.218

Sadia Ishaque, Malka Liaquat, S. Irshad, Maria Shams Khakwani

{"title":"How Does Participative Leadership Influences Employee Engagement via the Mediational Effect of Employee Perceived Corporate Social Responsibility? An Analysis of Front-line Employees of Hotels","authors":"Sadia Ishaque, Malka Liaquat, S. Irshad, Maria Shams Khakwani","doi":"10.47067/ramss.v5i2.218","DOIUrl":"https://doi.org/10.47067/ramss.v5i2.218","url":null,"abstract":"Over the course of the year, the study of engaged employees has drawn increased attention. In accordance with the social learning theory, people pick up skills from verbal, symbolic, and living role models through their behaviors. Through the use of employee perceptions of corporate social responsibility as a mediator, this research seeks to inspect the connection between participatory leadership and engagement of employees. The study is unusual because it examines the underlying mechanism between participatory leadership and commitment using employee perceived CSR as a mediator for the first time in literature. The 348 replies were gathered from hotel industry workers. The outcomes were analyzed using a structural equation modelling approach. The findings demonstrated a strong correlation between participatory leadership and employee engagement. Employee perception of CSR plays a factor in mediating the influence of participatory leadership on engagement of employees. This article explores the responsibilities of participative leaders and their influence on employee engagement using motivational and multilevel perspectives, with the mediation function of employee perception of CSR. This study has important ramifications for businesses and managers, particularly in terms of increasing employee engagement.","PeriodicalId":226115,"journal":{"name":"Review of Applied Management and Social Sciences","volume":"182 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-06-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129197053","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

Impact of business incubations on entrepreneurial mindset: in the context of Pakistan 企业孵化对企业家心态的影响:以巴基斯坦为例

Review of Applied Management and Social Sciences Pub Date : 2022-06-30 DOI: 10.47067/ramss.v5i2.234

Mubashar Ali, Samia Jamshed, Ayesha Shams

引用次数: 0

Russia-Ukraine Crisis and Its Impact on South Asia 俄乌危机及其对南亚的影响

Review of Applied Management and Social Sciences Pub Date : 2022-06-30 DOI: 10.47067/ramss.v5i2.219

Syed Alamdar Ali Shah, Gulshan Majeed, Rao Akmal Ali, Tauqir Hussain

引用次数: 6

Growth and Development of Islamic Banking: A Global Review 伊斯兰银行的成长与发展:全球回顾

Review of Applied Management and Social Sciences Pub Date : 2022-06-30 DOI: 10.47067/ramss.v5i2.235

M. Ali

{"title":"Growth and Development of Islamic Banking: A Global Review","authors":"M. Ali","doi":"10.47067/ramss.v5i2.235","DOIUrl":"https://doi.org/10.47067/ramss.v5i2.235","url":null,"abstract":"The paper appraises the growth and development of Islamic banking sector internationally in various parts of the world covering several countries from across the globe, including Saudi Arabia, Iran, Bahrain, Kuwait, UAE, Qatar, Jordan, Egypt, Oman, Turkey, Malaysia, Pakistan, Bangladesh, Indonesia, Singapore, Philippines, Sudan, Nigeria, Algeria, and Kenya. Islamic banking domains in the western and European regions were also part of the discussion involving the following countries: Australia, UK, Luxembourg, Germany, Italy, France, USA and Canada. The paper employs qualitative research approach in evaluating the progress of Islamic banking initiative throughout various countries of the globe by fetching data from the central banking as well as from the financial regulatory bodies of different countries. Islamic banking initiative considerably developed in the Middle East region, spreading to global scale from this region to other Asian and European countries. The growth of Islamic banking setup in non-Muslims countries reflects the power and potential of Islamic banking as a global financial force. The paper provides key facts along with vital information offering a comprehensive review of global growth of Islamic banking initiative in major regions of the world including Middle East, Asia, Africa, Europe, Australia and North America.","PeriodicalId":226115,"journal":{"name":"Review of Applied Management and Social Sciences","volume":"17 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-06-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129855005","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

Assessing the Role of Economic Growth in Achieving Environmental Sustainability: EKC in Developing Countries 评估经济增长在实现环境可持续性中的作用:发展中国家的环境可持续性

Review of Applied Management and Social Sciences Pub Date : 2022-06-30 DOI: 10.47067/ramss.v5i2.215

Muhammad Waqas Ashraf, H. Rehman

引用次数: 0

Military Expenditures, Income Inequality and Economic Growth Interlinkages: An Empirical Assessment for Developing Countries 军事开支、收入不平等和经济增长的相互联系:对发展中国家的实证评估

Review of Applied Management and Social Sciences Pub Date : 2022-06-30 DOI: 10.47067/ramss.v5i2.217

Seemab Gillani, Fatima Farooq, Atif Nawaz Khan, F. Bashir

{"title":"Military Expenditures, Income Inequality and Economic Growth Interlinkages: An Empirical Assessment for Developing Countries","authors":"Seemab Gillani, Fatima Farooq, Atif Nawaz Khan, F. Bashir","doi":"10.47067/ramss.v5i2.217","DOIUrl":"https://doi.org/10.47067/ramss.v5i2.217","url":null,"abstract":"The precise objective of the research is to empirically analyze the interdependence between military expenditure, income inequality and economic growth in 51 developing nations. For this purpose, study is used aggregate and disaggregate data analysis of developing countries on the basis of democracy. To tackle the endogeneity between the variables, three-stage least squares (3SLS) econometric technique is used for the current analysis by using dataset spanning over 2000-2020. Data for the variables used is obtained from different sources including World Bank, World Governance Indicator, International Country Risk Guide and World Income Inequality Database. The 3SLS result for the military expenditure shows that higher level of military expenditure reduces the income inequality and economic growth. The result for income inequality shows that it impedes the economic growth and also reduces the military expenditure in developing countries. The results of the third model of economic growth shows that increase in economic growth will negatively affects the income inequality and military expenditure. In this study, the disaggregate analysis is done on the basis of democracy level by splitting the countries into two groups namely democratic countries and authoritarian countries. The results of the democratic countries are same with the results of combine data analysis,while in the case of authoritarian countries results are same with aggregate data analysis except the economic growth which has insignificant impact.","PeriodicalId":226115,"journal":{"name":"Review of Applied Management and Social Sciences","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-06-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129647366","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 2

Impact of Work from home on Organizational Commitment: The Moderating Role of Emotional Intelligence 在家工作对组织承诺的影响:情绪智力的调节作用

Review of Applied Management and Social Sciences Pub Date : 2022-06-30 DOI: 10.47067/ramss.v5i2.227

Rabia Anwar, Muhammad Waqas Maharvi, Aneel Kumar

引用次数: 1

Linking Service-oriented High-Performance Work Practices Bundle with Person-job Fit, Person Organization Fit and Affective Commitment: A Parallel Mediation Analysis 面向服务的高性能工作实践捆绑与个人-工作契合度、个人-组织契合度和情感承诺的平行中介分析

Review of Applied Management and Social Sciences Pub Date : 2022-06-30 DOI: 10.47067/ramss.v5i2.220

Adnan Ahmed Sheikh, Nadir Munir Hassan, R. Sultana

引用次数: 0