Records Management Journal最新文献

{"title":"Implementation of electronic records management systems","authors":"Liah Shonhe, B. Grand","doi":"10.1108/rmj-03-2019-0013","DOIUrl":"https://doi.org/10.1108/rmj-03-2019-0013","url":null,"abstract":"\u0000Purpose\u0000Technology has influenced the implementation of electronic records management systems (ERMS) in government agencies. The high incidence of poor service delivery in government agencies is a key factor that has put pressure on the government to implement ERMS. Despite the potential benefits of implementing ERMS, the adoption and use of these programs has been slow and some systems have failed. Therefore, the purpose of this study is to assess how Tlokweng land board (TLB) implemented its electronic records management program using Kotter’s model and awareness, desire, knowledge, ability and reinforcement change model.\u0000\u0000\u0000Design/methodology/approach\u0000The study adopted a pragmatic paradigm and used a case study research design to collect data at TLB. The research made use of mixed methods approach to collect data using questionnaires, interviews and document reviews. Purposeful sampling was used to solicit data from 53 participants in the land board.\u0000\u0000\u0000Findings\u0000The findings of the study revealed that communication has been used as the most effective tool for managing change at TLB. However, TLB has not yet managed to reinforce the change implemented because of the lack of adequate training and motivation of change champions. Moreover, the change management team has little training on the change management framework produced by the Ministry of Lands and Housing.\u0000\u0000\u0000Research limitations/implications\u0000The study was limited to one land board in Botswana. Therefore, the findings may not be generalized to all land boards.\u0000\u0000\u0000Originality/value\u0000This is the first study to be conducted in Botswana that has assessed change management practices in the implementation of records management systems. This study therefore recommends adoption of the change management lens/framework by a records professional when implementing ERMS.\u0000","PeriodicalId":20923,"journal":{"name":"Records Management Journal","volume":" ","pages":""},"PeriodicalIF":1.4,"publicationDate":"2019-09-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1108/rmj-03-2019-0013","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44311854","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Document management practices in SMEs","authors":"Mayra A. Macías-Jiménez, Luis C. Acosta-Fontalvo, Miguel A. Jimenez-Barros","doi":"10.1108/rmj-10-2018-0042","DOIUrl":"https://doi.org/10.1108/rmj-10-2018-0042","url":null,"abstract":"\u0000Purpose\u0000This research studied the current document management (DM) practices in small and medium-sized enterprises (SMEs) of a road freight transport sector in a South American city with the aim to determine strengths and challenges for improving information management.\u0000\u0000\u0000Design/methodology/approach\u0000The study was conducted using a survey approach based on measuring information management capabilities (IMC) through the following main dimensions: perception about DM practices, DM policies and tools, IT usage, organizational climate, and problems related to document management.\u0000\u0000\u0000Findings\u0000The main results from the work stated the challenges for these companies in adopting electronic document management systems (EDMS) and handling information effectively even though the business experience. Also, the study highlighted the top management commitment in terms of investments for IMC development. Nevertheless, this economic support tends to be not enough to afford the EDMS implementation.\u0000\u0000\u0000Originality/value\u0000Regarding the importance of information in road freight transport sector, this paper explored DM practices in a field in which no previous studies related to DM had been conducted and set the basis to make decisions to improve information management performance.\u0000","PeriodicalId":20923,"journal":{"name":"Records Management Journal","volume":" ","pages":""},"PeriodicalIF":1.4,"publicationDate":"2019-09-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1108/rmj-10-2018-0042","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49407878","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Factors influencing the implementation of electronic records and information management","authors":"A. Abdullah, Z. M. Yusof, U. A. Mokhtar","doi":"10.1108/rmj-10-2018-0043","DOIUrl":"https://doi.org/10.1108/rmj-10-2018-0043","url":null,"abstract":"\u0000Purpose\u0000The purpose of this paper is to explore, identify and gain insight into factors related to electronic records and information management (e-RIM) issues and their influence on the implementation of e-RIM initiative in military service in Malaysia. This exploration was conducted via a literature review and case study.\u0000\u0000\u0000Design/methodology/approach\u0000This study adopted a qualitative approach and used a case study involving two army departments in Malaysia. Interviews triangulated by document content analysis and observations were used for data collection. The data were analysed using a directional content analysis approach.\u0000\u0000\u0000Findings\u0000This study reveals that people, organizations, technology and processes are the interrelated contexts underlying e-RIM issues which inevitably influence the implementation of e-RIM initiatives. Competency and leadership, governance structure, culture and strategic planning, technology development and record-keeping process are the main factors impacting such efforts, in turn forming potential obstacles for organizations implementing such initiatives.\u0000\u0000\u0000Research limitations/implications\u0000The research approach and design adopted and the sample size were insufficient for generalization of the findings.\u0000\u0000\u0000Practical implications\u0000This study shows that e-RIM initiatives pose greater challenges related to various issues that cause difficulties in improving and implementing the initiative. Thus, it is crucial for organizations to ascertain and comprehend the factors that influence e-RIM initiatives prior to formulating strategies and approaches in addressing those factors, which would in turn affect the implementation of e-RIM initiatives.\u0000\u0000\u0000Originality/value\u0000This study provides insights into the fundamental factors embracing the e-RIM issues which influence the initiatives, and thereby fosters further discussion and research in the subject matter in Malaysia.\u0000","PeriodicalId":20923,"journal":{"name":"Records Management Journal","volume":" ","pages":""},"PeriodicalIF":1.4,"publicationDate":"2019-08-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1108/rmj-10-2018-0043","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46299097","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The monistic diversity of continuum informatics","authors":"Frank Upward","doi":"10.1108/RMJ-09-2018-0028","DOIUrl":"https://doi.org/10.1108/RMJ-09-2018-0028","url":null,"abstract":"\u0000Purpose\u0000The Information Age during the transition from the paper era to the digital one saw the fracturing and fragmenting of the information-based specialisations. More recently, professional norms for governance have been swept aside within new business models based on information based business applications. This paper aims to support an advance towards networked cohesion based on informatics, regenerating professionalism for the complex networked age.\u0000\u0000\u0000Design/methodology/approach\u0000New regulatory approaches will have to manage monistic diversity, connecting the deeper logic of continuum thinking in which information governance exists as part of a simple whole (the monistic component) with a recognition that the parts of information governance are much more complex than the whole (the expanding diversity). A continuum approach of this type involves studying things in motion as part of evolutionary processes.\u0000\u0000\u0000Findings\u0000The production of information is galloping ahead of its authoritative management, and this is at the heart of many of the failings of the post-truth information era. Informatics with its emphasis upon the joint operation of technologies, social processes and knowledge forming and its ability to be an umbrella term for many specialisations can be a cohering force.\u0000\u0000\u0000Practical implications\u0000The alignment of thought, action and ethical information governance across inter-connected practices for individuals, groups and organisations can be supported by the deeper logic and grounded experience of continuum thinking.\u0000\u0000\u0000Originality/value\u0000This paper will look to expand the array of sympathisers who wish to get more in touch with studying things in motion, including those trying to cope with the need to develop more adequate ways for managing nanosecond archiving processes.\u0000","PeriodicalId":20923,"journal":{"name":"Records Management Journal","volume":" ","pages":""},"PeriodicalIF":1.4,"publicationDate":"2019-03-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1108/RMJ-09-2018-0028","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45219057","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The defensible deletion of government email","authors":"James Lappin, Thomas W. Jackson, G. Matthews, Ejovwoke Onojeharho","doi":"10.1108/RMJ-09-2018-0036","DOIUrl":"https://doi.org/10.1108/RMJ-09-2018-0036","url":null,"abstract":"PurposeTwo rival approaches to email have emerged from information governance thought: the defensible deletion approach, in which emails are routinely deleted from email accounts after a set period of time; and the Capstone approach, in which the email accounts of important government officials are selected for permanent preservation. This paper aims to assess the extent to which the defensible deletion approach, when used in conjunction with efforts to move important emails into corporate records systems, will meet the needs of originating government departments and of wider society.Design/methodology/approachThe paper forms the first stage of a realist evaluation of policy towards UK government email.FindingsThe explanation advanced in this paper predicts that the routine deletion of email from email accounts will work for government departments even where business email is inconsistently or haphazardly captured into records systems, provided officials have access to their own emails for a long enough period to satisfy their individual operational requirements. However the routine deletion of email from email accounts will work for wider society only if and when business email is consistently captured into other systems.Originality/valueThe paper looks at the policy of The National Archives (TNA) towards UK government email and maps it against the approaches present in records management and information governance thought. It argues that TNA’s policy is best characterised as a defensible deletion approach. The paper proposes a realist explanation as to how defensible deletion policies towards email work in a government context.","PeriodicalId":20923,"journal":{"name":"Records Management Journal","volume":" ","pages":""},"PeriodicalIF":1.4,"publicationDate":"2019-03-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1108/RMJ-09-2018-0036","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47917947","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Leadership and political will for implementation of the access to information (ATI) Act (2016) in Kenya","authors":"Victor Kabata, F. Garaba","doi":"10.1108/RMJ-09-2018-0034","DOIUrl":"https://doi.org/10.1108/RMJ-09-2018-0034","url":null,"abstract":"PurposeThe purpose of this paper is to demonstrate the importance of leadership and political will towards successful implementation of an access to information (ATI) legislation.Design/methodology/approachThe paper adopted a mixed methods approach with a bias towards a quantitative survey, complemented by a qualitative follow-up and triangulation during data collection. A complement of theoretical models underpinned the paper, thus enhancing understanding of the multifaceted phenomenon of ATI.FindingsThe paper revealed that the state has demonstrated leadership and political will for ATI by developing government-wide records management manual for public entities; developing an ATI implementation action plan and availing resources for ATI. However, there is need to review laws that perpetuate secrecy; formulate regulations to operationalize the Act and allocate adequate finances for ATI activities.Research limitations/implicationsThe paper focused on assessing the extent of leadership and political will on the executive arm of the government excluding the Judiciary and the legislature.Practical implicationsThe paper proposes an ATI implementation roadmap, which can be adopted by other countries with comparable contexts.Social implicationsThe proposed action plan if adopted will result in an informed citizenry that understands and leverages ATI to claim their socio-economic rights.Originality/valueThe paper provides empirical evidence on some aspects of leadership such as the ministries with ATI policy; level of engagement of policy-makers in ATI matters and the availability of resources for ATI. Further, the paper adopted a multidisciplinary approach by including the concept of ‘meaningful engagement’ whose theoretical foundation is in law to the concept of access to information.","PeriodicalId":20923,"journal":{"name":"Records Management Journal","volume":" ","pages":""},"PeriodicalIF":1.4,"publicationDate":"2019-03-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1108/RMJ-09-2018-0034","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41764457","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Guest editorial","authors":"Elizabeth Lomas, Basma Makhlouf Shabou, Arina Grazhenskaya","doi":"10.1108/rmj-03-2019-048","DOIUrl":"https://doi.org/10.1108/rmj-03-2019-048","url":null,"abstract":"","PeriodicalId":20923,"journal":{"name":"Records Management Journal","volume":" ","pages":""},"PeriodicalIF":1.4,"publicationDate":"2019-03-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1108/rmj-03-2019-048","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45634983","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The role of information governance in e-discovery – the case of China","authors":"G. Fan","doi":"10.1108/RMJ-09-2018-0031","DOIUrl":"https://doi.org/10.1108/RMJ-09-2018-0031","url":null,"abstract":"\u0000Purpose\u0000This paper aims to examine the situation of organizational information governance (IG) and its relationship with e-discovery in China.\u0000\u0000\u0000Design/methodology/approach\u0000This study collects laws, court opinions, cases and relevant literature as data and analyzes their content under the guidance of the framework of Information Governance Reference Model of the Electronic Discovery Reference Model (EDRM).\u0000\u0000\u0000Findings\u0000Inspired by discussions on the challenges of e-discovery and, in particular, the relationships between organizational IG and e-discovery in English literature, the present study attempts an examination of the relevant situations in China. It is the belief of the study that the connection between IG and the legal risk as framed in the EDRM is a necessary one for China as the country is opening its door wider and continues to seek multilateral cooperation. The study found out, through observations and analyses, the following distinctions of e-discovery and its relationship with IG in China. Despite the very similar US and Chinese digital technological environments and the similar acceptance of electronic evidence into litigations, the situations with e-discovery/electronically stored information (ESI) and IG are different within a Chinese context. Legal provisions regarding electronic evidence are brief and vague, litigating procedures rely on the explanations of the Supreme Court and the Supreme Procuratorate and, most relevantly, there is only a small portion of litigations that features a large quantity of ESI in the context of dramatically increased cases involving electronic evidence. The evidentiary qualifications of ESI, e.g. authenticity and reliability, are discussed intensively in academic writings, which, however, was done in a rather isolated manner, without referring to the relationships between and among them. The concept of proportionality, which was one of the key constructions in e-discovery discussions in English literature, was not found in these writings. As a result, organizational IG in China is not discussed in relation to e-discovery or electronic evidence, raising the question as to how e-discovery of a large quantity of ESI will be handled, should such cases emerge.\u0000\u0000\u0000Research limitations/implications\u0000Extracted mainly from available literature in legal and information fields, this study is necessarily neither exhaustive nor definitive. However, it can be used to further strengthen other empirical data studies. It could be extended within a Chinese context with interviews with legal and IG professionals. In this regard, the reasons that lead to the distinctions as exhibited in the findings could be explored in future investigations. This study does serve as a marker of the position in China compared to the USA. This research suggests that there is an opportunity for comparable studies at a national level, thus generating complementary knowledge for the IG and e-discovery community internationally.\u0000\u0000\u0000Practical ","PeriodicalId":20923,"journal":{"name":"Records Management Journal","volume":" ","pages":""},"PeriodicalIF":1.4,"publicationDate":"2019-03-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1108/RMJ-09-2018-0031","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48649346","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Perspectives on the relationship between records management and information governance","authors":"J. Brooks","doi":"10.1108/RMJ-09-2018-0032","DOIUrl":"https://doi.org/10.1108/RMJ-09-2018-0032","url":null,"abstract":"\u0000Purpose\u0000The increasing prominence of the use of the term information governance (IG) raises fundamental questions about the role and relevance of records management in today’s organisations. As a starting point, this paper aims to explore the relationship between records management and IG by considering both recordkeeping and non-recordkeeping perspectives.\u0000\u0000\u0000Design/methodology/approach\u0000The research discusses literature chiefly from 2013 to the present to shed light on how discussion of the relationship between records management and IG has evolved over the past few years.\u0000\u0000\u0000Findings\u0000A range of perspectives on the relationship between records management and IG was evident and, notably, a lack of direct engagement from the records management community. Taking the positive perspectives that emerged, IG was seen as an opportunity for records management. By contrast, others regarded it as a necessary successor to records management, the latter perceived as too associated with the paper era to be capable of meeting the organisational information needs of today. Equally, others were sceptical about the real difference IG offered, suggesting it was in part a rebranding exercise, which did not necessarily articulate anything fundamentally new.\u0000\u0000\u0000Originality/value\u0000Defining literature in the broadest sense, this paper offers a high-level review of some of the recent discussions that have taken place in a wide variety of contexts around the relationship between records management and IG. It includes journal articles, books, online discussions from professional forums and listservs, vendor contributions, opinion-pieces and blogs and in particular focuses on presenting a range of viewpoints from individuals operating within various information-related spaces, including records and information management, IG, and information technology. It is hoped that this preliminary research will encourage further engagement on the subject from recordkeeping professionals.\u0000","PeriodicalId":20923,"journal":{"name":"Records Management Journal","volume":" ","pages":""},"PeriodicalIF":1.4,"publicationDate":"2019-03-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1108/RMJ-09-2018-0032","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49524478","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The role of archives and records management legislation after colonialism in Africa","authors":"N. S. Netshakhuma","doi":"10.1108/RMJ-09-2018-0024","DOIUrl":"https://doi.org/10.1108/RMJ-09-2018-0024","url":null,"abstract":"This paper aims to analyse the current Southern African countries’ archives and records management legislations to identify the gaps and challenges. It is important to assess the role played by National Archives legislations within the preservation of heritage and history; private archives known as liberation archives; the transfer of archives; the disposal and retention of records, access, copyright management and skills; and development of staff.,The study used a qualitative methodology through document analysis, interviews and observation. The sampling of the study comprised representatives from the selected Southern African National Archives (South Africa, Mozambique, Botswana and Namibia).,The key findings revealed gaps of the archives and records management legislations in terms of definitions, transfer, disposal and transfer of records and accessibility. Some of the Southern African countries failed to use archives and records management legislation to promote accountability and governance.,The research is limited to the following countries: Botswana, Mozambique, Namibia and South Africa.,Archive and records management legislation which has gaps creates problems in terms of effective implementation of archives and records management programmes.,The failure by Southern African countries to revise their National Archives legislations and clarify the role of National Archives will lead to loss of archival materials if not addressed.,Updated archives legislation contributes to the development of effective archives and records management programme.","PeriodicalId":20923,"journal":{"name":"Records Management Journal","volume":" ","pages":""},"PeriodicalIF":1.4,"publicationDate":"2019-03-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1108/RMJ-09-2018-0024","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45699799","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}