Document management practices in SMEs

IF 0.8 Q3 INFORMATION SCIENCE & LIBRARY SCIENCE

Records Management Journal Pub Date : 2019-09-06 DOI:10.1108/rmj-10-2018-0042

Mayra A. Macías-Jiménez, Luis C. Acosta-Fontalvo, Miguel A. Jimenez-Barros

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引用次数: 0

Abstract

Purpose This research studied the current document management (DM) practices in small and medium-sized enterprises (SMEs) of a road freight transport sector in a South American city with the aim to determine strengths and challenges for improving information management. Design/methodology/approach The study was conducted using a survey approach based on measuring information management capabilities (IMC) through the following main dimensions: perception about DM practices, DM policies and tools, IT usage, organizational climate, and problems related to document management. Findings The main results from the work stated the challenges for these companies in adopting electronic document management systems (EDMS) and handling information effectively even though the business experience. Also, the study highlighted the top management commitment in terms of investments for IMC development. Nevertheless, this economic support tends to be not enough to afford the EDMS implementation. Originality/value Regarding the importance of information in road freight transport sector, this paper explored DM practices in a field in which no previous studies related to DM had been conducted and set the basis to make decisions to improve information management performance.

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中小企业的文件管理实践

目的本研究研究了南美洲城市道路货运部门中小型企业（SME）当前的文档管理（DM）实践，旨在确定改进信息管理的优势和挑战。设计/方法/方法本研究采用了一种基于测量信息管理能力（IMC）的调查方法，通过以下主要维度进行：对DM实践的看法、DM政策和工具、IT使用、组织氛围以及与文档管理相关的问题。调查结果这项工作的主要结果表明，这些公司在采用电子文档管理系统（EDMS）和有效处理信息方面面临挑战，尽管有商业经验。此外，该研究强调了最高管理层在IMC发展投资方面的承诺。然而，这种经济支持往往不足以支付EDMS的实施费用。独创性/价值关于信息在公路货运行业的重要性，本文探讨了以前没有进行过与DM相关研究的领域中的DM实践，并为提高信息管理绩效的决策奠定了基础。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Records Management Journal INFORMATION SCIENCE & LIBRARY SCIENCE-

CiteScore

3.50

自引率

7.10%

发文量

期刊介绍： ■Electronic records management ■Effect of government policies on record management ■Strategic developments in both the public and private sectors ■Systems design and implementation ■Models for records management ■Best practice, standards and guidelines ■Risk management and business continuity ■Performance measurement ■Continuing professional development ■Consortia and co-operation ■Marketing ■Preservation ■Legal and ethical issues