Kung Jin Lee, Wendy Roldan, T. Zhu, Harkiran Kaur Saluja, Sungmin Na, Britnie Chin, Yilin Zeng, Jin Ha Lee, Jason C. Yip
{"title":"The Show Must Go On:: A Conceptual Model of Conducting Synchronous Participatory Design With Children Online","authors":"Kung Jin Lee, Wendy Roldan, T. Zhu, Harkiran Kaur Saluja, Sungmin Na, Britnie Chin, Yilin Zeng, Jin Ha Lee, Jason C. Yip","doi":"10.1145/3411764.3445715","DOIUrl":"https://doi.org/10.1145/3411764.3445715","url":null,"abstract":"Co-designing with children in an online environment is increasingly important due to external factors, such as the COVID-19 pandemic, and the diversification and inclusion of youth participants. Many prior studies about co-design with youth focus on co-located or asynchronous online sessions. However, conducting synchronous online co-design sessions adds layers of complexity and uncertainty to collaboration. This paper introduces a model explicating factors to consider when co-designing with children synchronously in an online space. We examined ten consecutive intergenerational participatory design sessions online where children (ages 7-11) and adults designed new technologies. Along with highlighting unexpected moments and interactions, we use theories of improvisation to guide our understanding of dynamic situations that are out of the control of researchers. This work contributes to improving theoretical understanding of improvisation as a method of inquiry for co-designing with youth, and offers practical suggestions for suitable online co-design techniques and implementation.","PeriodicalId":20451,"journal":{"name":"Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2021-05-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"85107189","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Ryan M. Kelly, Yueyang Cheng, Dana Mckay, G. Wadley, G. Buchanan
{"title":"“It’s About Missing Much More Than the People”: How Students use Digital Technologies to Alleviate Homesickness","authors":"Ryan M. Kelly, Yueyang Cheng, Dana Mckay, G. Wadley, G. Buchanan","doi":"10.1145/3411764.3445362","DOIUrl":"https://doi.org/10.1145/3411764.3445362","url":null,"abstract":"Homesickness, which refers to feelings of distress caused by separation from home, is prevalent among university-aged students. Chronic homesickness can exacerbate mood problems, erode academic performance and lead to dropout from school. The present research examines how students use digital technologies to resolve the experience of missing home. Qualitative interviews and diaries with 50 students at major Australian universities revealed that technologies play a significant role in alleviating homesickness. Specifically, students use technologies to acquire social contact, find help and support, build co-presence to recreate their home, connect with culture, experience distant places, and regulate emotions. However, the use of technology sometimes led to increased emotional labour, frequent exposure to homesickness triggers, and heightened perceptions of distance. We conclude by discussing possible design implications for new technologies that allow students to alleviate homesickness by experiencing their home from afar.","PeriodicalId":20451,"journal":{"name":"Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2021-05-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"81742011","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Zhicong Lu, Chenxinran Shen, Jiannan Li, Hong Shen, Daniel J. Wigdor
{"title":"More Kawaii than a Real-Person Live Streamer: Understanding How the Otaku Community Engages with and Perceives Virtual YouTubers","authors":"Zhicong Lu, Chenxinran Shen, Jiannan Li, Hong Shen, Daniel J. Wigdor","doi":"10.1145/3411764.3445660","DOIUrl":"https://doi.org/10.1145/3411764.3445660","url":null,"abstract":"Live streaming has become increasingly popular, with most streamers presenting their real-life appearance. However, Virtual YouTubers (VTubers), virtual 2D or 3D avatars that are voiced by humans, are emerging as live streamers and attracting a growing viewership in East Asia. Although prior research has found that many viewers seek real-life interpersonal interactions with real-person streamers, it is currently unknown what makes VTuber live streams engaging or how they are perceived differently than real-person streamers. We conducted an interview study to understand how viewers engage with VTubers and perceive the identities of the voice actors behind the avatars (i.e., Nakanohito). The data revealed that Virtual avatars bring unique performative opportunities which result in different viewer expectations and interpretations of VTuber behavior. Viewers intentionally upheld the disembodiment of VTuber avatars from their voice actors. We uncover the nuances in viewer perceptions and attitudes and further discuss the implications of VTuber practices to the understanding of live streaming in general.","PeriodicalId":20451,"journal":{"name":"Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2021-05-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"81786632","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
M. Søndergaard, Marianela Ciolfi Felice, Madeline Balaam
{"title":"Designing Menstrual Technologies with Adolescents","authors":"M. Søndergaard, Marianela Ciolfi Felice, Madeline Balaam","doi":"10.1145/3411764.3445471","DOIUrl":"https://doi.org/10.1145/3411764.3445471","url":null,"abstract":"Starting to menstruate can restrict adolescents’ movements due to physiological changes and societal stigma. We present a participatory soma design project advocating for young adolescents to listen to and care for their newly-menstruating bodies, specifically focusing on participation in sport. We designed Menarche Bits, an open-ended prototyping toolkit consisting of shape-changing actuators and heat pads, and used it in two design workshops with seven participants aged 16-18, as part of collaboration and menstrual advocacy in their sports clubs and high school. The participants designed menstrual technologies that respond to menstrual cramps and depressive, anxious feelings before menstruating. We contribute findings on designing menstrual technologies with adolescents using participatory soma design. We found that a toolkit approach to the design of menstrual technologies can allow for pluralist experiences of menstrual cycles. In addition, we found that participatory design with adolescents benefits from drawing on qualities of embodiment and participants’ own body literacy.","PeriodicalId":20451,"journal":{"name":"Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2021-05-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"82309658","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"IdeaBot: Investigating Social Facilitation in Human-Machine Team Creativity","authors":"A. Hwang, A. S. Won","doi":"10.1145/3411764.3445270","DOIUrl":"https://doi.org/10.1145/3411764.3445270","url":null,"abstract":"The present study investigates how human subjects collaborate with a computer-mediated chatbot in creative idea generation tasks. In three text-based between-group studies, we tested whether the perceived identity (i.e., whether a partner was believed to be a bot or as a human) or conversational style (human or robotic) of a teammate would moderate the outcomes of participants’ creative production. In Study 1, participants worked with either a chatbot or a human confederate. In Study 2, all participants worked with a human teammate but were informed that their partner was either a human or a chatbot. Conversely, all participants worked with a chatbot in Study 3, but their partner was described as either a chatbot or a human. We investigated differences in idea generation outcomes and found that participants consistently contributed more ideas and ideas of higher quality when they perceived their teamworking partner to be a bot. Furthermore, when the conversational style of the partner was robotic, participants with high anxiety in group communication reported greater creative self-efficacy in task performance. Finally, whether the perceived dominance of a partner and the pressure to come up with ideas during the task mediated positive outcomes of idea generation depended on whether the conversational style of the bot partner was robot- or human-like. Based on our findings, we discussed implications for future design of artificial agents as active team players in collaboration tasks.","PeriodicalId":20451,"journal":{"name":"Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2021-05-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"84026683","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Maha Elgarf, Natalia Calvo-Barajas, Ana Paiva, Ginevra Castellano, Christopher E. Peters
{"title":"Reward Seeking or Loss Aversion?: Impact of Regulatory Focus Theory on Emotional Induction in Children and Their Behavior Towards a Social Robot","authors":"Maha Elgarf, Natalia Calvo-Barajas, Ana Paiva, Ginevra Castellano, Christopher E. Peters","doi":"10.1145/3411764.3445486","DOIUrl":"https://doi.org/10.1145/3411764.3445486","url":null,"abstract":"According to psychology research, emotional induction has positive implications in many domains such as therapy and education. Our aim in this paper was to manipulate the Regulatory Focus Theory to assess its impact on the induction of regulatory focus related emotions in children in a pretend play scenario with a social robot. The Regulatory Focus Theory suggests that people follow one of two paradigms while attempting to achieve a goal; by seeking gains (promotion focus - associated with feelings of happiness) or by avoiding losses (prevention focus - associated with feelings of fear). We conducted a study with 69 school children in two different conditions (promotion vs. prevention). We succeeded in inducing happiness emotions in the promotion condition and found a resulting positive effect of the induction on children’s social engagement with the robot. We also discuss the important implications of these results in both educational and child robot interaction fields.","PeriodicalId":20451,"journal":{"name":"Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2021-05-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"80286137","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Marianela Ciolfi Felice, M. Søndergaard, Madeline Balaam
{"title":"Resisting the Medicalisation of Menopause: Reclaiming the Body through Design","authors":"Marianela Ciolfi Felice, M. Søndergaard, Madeline Balaam","doi":"10.1145/3411764.3445153","DOIUrl":"https://doi.org/10.1145/3411764.3445153","url":null,"abstract":"The menopause transition involves bodily-rooted, socially-shaped changes, often in a context of medicalisation that marginalises people based on their age and gender. With the goal of addressing this social justice matter with a participatory design approach, we started to cultivate partnerships with people going through menopause. This paper reports on interviews with 12 women and a design workshop with three. Our data analysis highlights their experiences from a holistic perspective that reclaims the primacy of the body and acknowledges the entanglement of the physical and the psychosocial. Participants’ design concepts show how design can come close the body to make space for menopause experiences, recognising and transforming them. We discuss how HCI can actively engage with the body to promote appreciation for it during menopause, and call for design that accompanies people in resisting the medicalisation of menopause as an enactment of social justice in everyday life.","PeriodicalId":20451,"journal":{"name":"Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2021-05-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"80561105","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Oliver Alonzo, J. Trussell, Becca Dingman, Matt Huenerfauth
{"title":"Comparison of Methods for Evaluating Complexity of Simplified Texts among Deaf and Hard-of-Hearing Adults at Different Literacy Levels","authors":"Oliver Alonzo, J. Trussell, Becca Dingman, Matt Huenerfauth","doi":"10.1145/3411764.3445038","DOIUrl":"https://doi.org/10.1145/3411764.3445038","url":null,"abstract":"Research has explored using Automatic Text Simplification for reading assistance, with prior work identifying benefits and interests from Deaf and Hard-of-Hearing (DHH) adults. While the evaluation of these technologies remains a crucial aspect of research in the area, researchers lack guidance in terms of how to evaluate text complexity with DHH readers. Thus, in this work we conduct methodological research to evaluate metrics identified from prior work (including reading speed, comprehension questions, and subjective judgements of understandability and readability) in terms of their effectiveness for evaluating texts modified to be at various complexity levels with DHH adults at different literacy levels. Subjective metrics and low-linguistic-complexity comprehension questions distinguished certain text complexity levels with participants with lower literacy. Among participants with higher literacy, only subjective judgements of text readability distinguished certain text complexity levels. For all metrics, participants with higher literacy scored higher or provided more positive subjective judgements overall.","PeriodicalId":20451,"journal":{"name":"Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2021-05-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"80588585","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Raina Langevin, Ross J. Lordon, T. Avrahami, Benjamin R. Cowan, Tad Hirsch, Gary Hsieh
{"title":"Heuristic Evaluation of Conversational Agents","authors":"Raina Langevin, Ross J. Lordon, T. Avrahami, Benjamin R. Cowan, Tad Hirsch, Gary Hsieh","doi":"10.1145/3411764.3445312","DOIUrl":"https://doi.org/10.1145/3411764.3445312","url":null,"abstract":"Conversational interfaces have risen in popularity as businesses and users adopt a range of conversational agents, including chatbots and voice assistants. Although guidelines have been proposed, there is not yet an established set of usability heuristics to guide and evaluate conversational agent design. In this paper, we propose a set of heuristics for conversational agents adapted from Nielsen’s heuristics and based on expert feedback. We then validate the heuristics through two rounds of evaluations conducted by participants on two conversational agents, one chatbot and one voice-based personal assistant. We find that, when using our heuristics to evaluate both interfaces, evaluators were able to identify more usability issues than when using Nielsen’s heuristics. We propose that our heuristics successfully identify issues related to dialogue content, interaction design, help and guidance, human-like characteristics, and data privacy.","PeriodicalId":20451,"journal":{"name":"Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2021-05-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"80616413","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Inha Cha, Sung-In Kim, Hwajung Hong, H. Yoo, Youn-kyung Lim
{"title":"Exploring the Use of a Voice-based Conversational Agent to Empower Adolescents with Autism Spectrum Disorder","authors":"Inha Cha, Sung-In Kim, Hwajung Hong, H. Yoo, Youn-kyung Lim","doi":"10.1145/3411764.3445116","DOIUrl":"https://doi.org/10.1145/3411764.3445116","url":null,"abstract":"Voice-based Conversational Agents (VCA) have served as personal assistants that support individuals with special needs. Adolescents with Autism Spectrum Disorder (ASD) may also benefit from VCAs to deal with their everyday needs and challenges, ranging from self-care to social communications. In this study, we explored how VCAs could encourage adolescents with ASD in navigating various aspects of their daily lives through the two-week use of VCAs and a series of participatory design workshops. Our findings demonstrated that VCAs could be an engaging, empowering, emancipating tool that supports adolescents with ASD to address their needs, personalities, and expectations, such as promoting self-care skills, regulating negative emotions, and practicing conversational skills. We propose implications of using off-the-shelf technologies as a personal assistant to ASD users in Assistive Technology design. We suggest design implications for promoting positive opportunities while mitigating the remaining challenges of VCAs for adolescents with ASD.","PeriodicalId":20451,"journal":{"name":"Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2021-05-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"77750423","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}