Journal of Hospitality & Tourism Management最新文献

{"title":"Community Participation and Residents’ Attitudes towards Tourism Development in Rimoi National Reserve, Kenya","authors":"Susan Boit","doi":"10.53819/81018102t4274","DOIUrl":"https://doi.org/10.53819/81018102t4274","url":null,"abstract":"Tourism development has become a focal point for many towns across the world, providing both cultural and economic interchange. However, the attitudes and involvement of locals play a major role in the success and longevity of such efforts. There has been little research on how community involvement affects locals' perceptions of tourist destination areas, particularly in the early phases of development, despite the crucial role that community participation plays in the development of sustainable tourism. The study aimed to investigate the relationship between locals' opinions regarding the growth of tourism in Kenya's Rimoi National Reserve and community participation. A convergent design and a mixed-methods approach were used in the investigation. Data was gathered from 10 resident teenagers who were purposefully chosen and 231 family heads who were chosen using a systematic sampling technique. While focus groups were used to produce qualitative data, questionnaires were employed to gather quantitative data. The results demonstrated a strong positive correlation between locals' sentiments toward tourism development and community participation (R=.666). Furthermore, the model indicated that approximately 44.4% of the variation in community participation could be directly accounted for by variations in the in residents' attitudes toward support for tourism development within the Rimoi National Reserve (R2=0.444). The study concludes that locals' perceptions of tourist development are significantly improved by community participation. Thus, active engagement of the community residents not only fosters positive attitudes but also holds the promise of yielding more sustainable and inclusive outcomes in tourism development initiatives within the community. The study recommends actively involving Rimoi National Reserve gateway community residents in tourism development discussions and decisions, raising awareness about the benefits of community participation, implementing capacity-building initiatives, and maintaining transparent communication channels. Keywords: Tourism development, Community participation, Residents' attitudes, Sustainable tourism, and Rimoi National Reserve","PeriodicalId":189746,"journal":{"name":"Journal of Hospitality & Tourism Management","volume":"9 6","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-07-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141803691","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Cultural Practices and Food Consumption Behaviour of Guests Dining In 4-5 Star Hotels in Nairobi City County, Kenya","authors":"Rachel Ndunge Mwanzia","doi":"10.53819/81018102t4254","DOIUrl":"https://doi.org/10.53819/81018102t4254","url":null,"abstract":"In a culturally diverse market such as Kenya, consumers form a mindset of foods to consume while dining out, have different food preferences, and assume different consumption behavior patterns while making food purchases. Cultural practices may influence their decisions, prohibiting them from eating certain foods. The study sought to investigate the influence of cultural practices on behaviors regarding food consumption of guests when dining out in restaurants found in 4–5-star hotels in Nairobi County. The study’s target population was customers dining out in restaurants in 4–5-star hotels in Nairobi County and respective restaurant managers. A suitable pretest sample of 10 respondents was selected from walk-in customers and three restaurant managers from three restaurants picked from the hotels that were not part of the sample. Cronbach's Alpha obtained from the pre-tested 13 participants was 0.743. The ideal sample size of respondents drawn from restaurants in hotels classified as four- and five-star hotels according to the Tourism Regulatory Authority classification 2016 was determined by proportionate stratified sampling. The sampling technique for the Managers was purposive, selecting each Restaurant's Manager. The estimated number of respondents was 385 from a sample of restaurants in 21 hotels ranked as 4- and 5-star hotels in Nairobi County. Data collection involved questionnaires and direct interviews, yielding an 80.5% response rate with 310 adequately completed questionnaires and seven interviews. The analysis utilized descriptive and inferential statistics, presenting the data in tables, charts, and graphs for each category of variables. The Chi-square Test was employed to assess the relationship between dependent and independent variables at a 95% confidence level. The findings showed a significant association between food taboos and the dining habits of patrons in 4-5 star hotel restaurants in Nairobi County (χ2=8.980, p=0.003), a notable link between cultural beliefs and dining habits in the same context (χ2=22.099, p<0.05), and a significant influence of rituals on these dining habits (χ2=5.361, p=0.021<0.05). The study further established that the decision-making process significantly moderated the relationship between cultural practices and consumption behavior of diners in restaurants in four and five-star hotels in Nairobi County. The study concludes that modern-day food consumption behaviors result from several factors, including culture, taboo, religious beliefs, rituals, and thus food choice diversity. Therefore, 4- and 5-star hotel professionals should factor in the cultural element during menu planning to balance the catering, financial, and marketing policies. Keywords: Cultural influences, food consumption patterns, luxury hospitality, gastronomic tourism, Nairobi city county hospitality.","PeriodicalId":189746,"journal":{"name":"Journal of Hospitality &amp; Tourism Management","volume":"17 10","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140083342","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Emergency Preparedness for Guests with Mobility Impairments and Frequency of Visits in Five-Star Hotels in Nairobi City County, Kenya","authors":"Ketem Hillary Kwambai","doi":"10.53819/81018102t4252","DOIUrl":"https://doi.org/10.53819/81018102t4252","url":null,"abstract":"The purpose of this study was therefore to establish the influence of emergency preparedness on the frequency of visits to five-star hotels in Nairobi City County, Kenya. The specific goals of this research were: to record the types of hazards encountered by five-star hotels in Nairobi City County; to identify the areas of those hotels where emergencies occur; to learn about the barriers to emergency response services for guests with mobility impairments in those hotels; and to identify the factors in emergency response systems that significantly influence visit by guests with mobility impairments. The study was informed by two theories; the theory of time constraints on leisure activities and the theory of social oppression. Ten five-star hotels in Nairobi County served as the sample for this census-style investigation. The sample size was determined by a systematic sampling procedure. The data was gathered through the use of semi-structured questionnaires that were administered by the researcher. Data was coded and analyzed in SPSS using both descriptive and inferential statistical methods. Relationships between the independent variable and the dependent variables were determined using multiple regressions. Tables, charts, and bars were used to show the study's findings. The findings showed that the majority of the five-star hotels had not frequently encountered several types of emergencies. The study found that employee training for emergency preparedness was positively and significantly related to the frequency of visits by guests with mobility impairments to five-star hotels in Nairobi City County, Kenya at (β=0.595, p˂.001). The study concludes that while most sections of these five-star hotels, like kitchens and swimming pools, are perceived as safe zones with minimal emergencies, the parking area emerges as a potential concern. The hotels' commitment to staff training in emergency preparedness is evident, especially in hazard identification and spill response. The study thus recommends that the management of five-star hotels in Nairobi City County should conduct thorough risk assessments, considering both high and low-frequency hazards. Emergency protocols should also be in place not only for situations like terrorist threats but also for seemingly less immediate threats like floods and utility failures. Keywords: Emergency preparedness, Risk assessment, Five-Star Hotels, Mobility impairments, Nairobi City County","PeriodicalId":189746,"journal":{"name":"Journal of Hospitality &amp; Tourism Management","volume":"30 9","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-02-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139957312","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Crowd Management, Risk Assessment Strategies and Sports Tourism Events in Nairobi County, Kenya","authors":"Moses Chengo","doi":"10.53819/81018102t4253","DOIUrl":"https://doi.org/10.53819/81018102t4253","url":null,"abstract":"The lack of long-term, sustainable strategic planning and development for sports and tourism in Kenya is a challenge for Kenya's sports tourism industry. The purpose of the study was thus to determine the impact of risk assessment methodologies on sporting tourism events. The specific objectives of the study were: to create a profile of the sports tourism events and venues, to establish the effect of crowd management and risk assessment strategies on sports tourism events in Nairobi County, Kenya; and to determine the moderating effect of financial capability on the relationship between crowd management, risk assessment strategies, and sports tourism events in Nairobi County, Kenya. In this study, a descriptive research approach was utilized, and the population of interest consisted of 17 prominent sporting event venues located within Nairobi County. The research focused its attention on a total of 340 participants in addition to 69 managers. The participants in the study, which consisted of 17 managers and 105 sportspeople, were chosen using a technique called purposeful sampling. In order to obtain data that reflect the ideas and opinions of the respondents in an unfiltered manner, questionnaires and an interview guide were used. A linear regression model was used to link the independent variable to the dependent variable. Result outputs were represented in tables, charts, and bars. The multiple linear regression analysis findings revealed a coefficient of determination of 0.700, implying that the independent variable used in this study; crowd management and risk management strategies, explains 70% of the variation in sports tourism events in Nairobi County, Kenya. The study established that there was a positive and statistically significant relationship between Crowd management and risk management strategies and the success of sports tourism events in Nairobi County (β=0.837, p=0.000<0.05). The study also established that financial capability had moderating effect on the relationship between crowd management and risk assessment strategies and the success of sports tourism events in Nairobi County. The study thus recommends a multi-agency approach to strengthen risk assessment and crowd management protocols. Keywords: Crowd Management, Sports Tourism Events, Risk Assessment Strategies, Kenya Sports Tourism Safety, Nairobi County Sports Events","PeriodicalId":189746,"journal":{"name":"Journal of Hospitality &amp; Tourism Management","volume":"61 10","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-02-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140436747","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Fostering Market Penetration Strategies for Sustainable Conservation of Heritage Sites in Nyeri County, Kenya","authors":"Beatrice Wairimu Kinyua","doi":"10.53819/81018102t4183","DOIUrl":"https://doi.org/10.53819/81018102t4183","url":null,"abstract":"Sustainable conservation has become popular in tourism, accepted by developers and stakeholders as an economically viable, socially acceptable, and environmentally friendly model for heritage tourism development models. However, heritage tourism encounters challenges like cultural commercialization, deterioration, development pressure, marketing gaps, and insufficient maintenance. Consequently, Kenya has prioritized long-term heritage tourism development goals to realize Vision 2030. This paper examines how market penetration strategies can leverage the sustainable conservation of heritage sites in Nyeri County, Kenya. The study adopted a cross-sectional descriptive survey design, targeting the local community members, tourists visiting the heritage sites, key informants from the local government of Nyeri, officials from the National Museums of Kenya, and site supervisors. The sample size was 762 respondents, 11 were interviewed, and 752 were administered questionnaires. The results of correlation analysis revealed that market penetration strategies exhibited a positive and statistically significant relationship with sustainable conservation (r=0.620, P=0.000), explaining 38.4% of heritage sites' sustainable conservation variations. The study concludes that market penetration catalyzes the sustainable preservation of heritage sites. The study recommends integrating heritage sites into the County's economic plans and employing a comprehensive approach that engages the local community at all stages. This approach should encompass these sites' social, cultural, and economic importance for the local population. Furthermore, the findings highlight the need for a collaborative effort involving multiple government levels and diverse agencies to develop, expand, and market heritage products, with due consideration for biodiversity conservation. Keywords: Biodiversity, Heritage Sites, Market Penetration Strategies, Nyeri County, Sustainable Conservation, Tourism.","PeriodicalId":189746,"journal":{"name":"Journal of Hospitality &amp; Tourism Management","volume":"9 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-08-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123879239","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Sporty Moments and Tourism Development: The Involvement of Local Community in Sports Events Hosting","authors":"Charity Chepkemei","doi":"10.53819/81018102t4180","DOIUrl":"https://doi.org/10.53819/81018102t4180","url":null,"abstract":"In the 21st century, sports events hosting has emerged as a strategic tool for enhancing tourism sectors in various destinations, including Kenya. Despite this, academic research on the viability of sports events hosting as a tourism product in Kenya has been limited. Therefore, this study aims to explore the influence of local community involvement in sports events hosting on tourism development in Uasin Gishu County, with a specific focus on the urban area of Eldoret and its metropolitan regions. The study's theoretical foundation is based on social exchange theory. The research design adopts a cross-sectional approach, with 552 respondents. The sample includes 384 locals, 152 sports tourists, six event managers, eight hotel managers, and two tourism county officials. Data collection involves questionnaires and interview schedules. Quantitative data is analyzed using the Statistical Package for Social Sciences (SPSS), employing descriptive and inferential analyses. Qualitative data undergoes text/content analysis, and its integration with quantitative findings is presented during the discussion. The study's findings reveal a positive and statistically significant relationship between local community involvement in hosting sports events and tourism development (r=0.723, p=0.000). Impressively, local community involvement accounts for 52.2% of the variability in tourism development. Based on these results, the study concludes that local community involvement significantly influences hosting sports events and is associated with regional tourism development. To optimize the benefits derived from hosting sports events, the study recommends adopting a local community-centered approach in managerial, policy, and marketing aspects. By incorporating macro-level involvement through community groups and individual participation, a more equitable distribution of benefits can be achieved, fostering tourism development. Keywords: Local community involvement, Sports events, Hosting, Tourism Development, Uasin Gishu County.","PeriodicalId":189746,"journal":{"name":"Journal of Hospitality &amp; Tourism Management","volume":"12 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-08-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129278757","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Eco-Trekking in Southeast Asia: A Comparative Study of Sustainable Practices in Mountain Tourism","authors":"Puwadej Y. Boonyasurat","doi":"10.53819/81018102t4175","DOIUrl":"https://doi.org/10.53819/81018102t4175","url":null,"abstract":"This research investigated eco-trekking in Southeast Asia with a comparative analysis of sustainable practices in mountain tourism. Existing literature and case studies across various countries, including Vietnam, Thailand, and Malaysia, served as the primary sources for the evaluation of different practices. The core components of the study were understanding the impact of eco-trekking on local communities, economies, and the environment, and the sustainability of these practices. The research found a range of approaches to eco-trekking across Southeast Asia. For instance, in Vietnam, community-based eco-trekking initiatives emerged as a significant driving force for sustainable local economic development. These initiatives were also critical in preserving local ethnic cultures and traditions. In contrast, Thailand and Malaysia showcased more top-down, government-led eco-trekking practices that concentrated on environmental conservation and maintaining a balance between tourism and nature. The study also identified common challenges, such as managing visitor impacts, maintaining the quality of trekking experiences, and the need for increased local community involvement. Furthermore, the research emphasized the importance of cross-border learning and the potential for sharing best practices among countries in the region. In conclusion, the research demonstrated that while eco-trekking practices varied across countries, they all played a crucial role in promoting sustainable mountain tourism. The study highlighted the need for a more integrated, cooperative approach among Southeast Asian countries to share lessons and jointly tackle common challenges. These findings can inform policy-making and planning for sustainable mountain tourism in Southeast Asia and other similar regions globally. Future research directions may include examining the effects of recent global trends, such as the COVID-19 pandemic, on eco-trekking and sustainable tourism practices in the region. Keywords: Eco-Trekking, Sustainable Practices, Mountain Tourism, Southeast Asia, Environmental Conservation, Adventure Travel Sustainability.","PeriodicalId":189746,"journal":{"name":"Journal of Hospitality &amp; Tourism Management","volume":"59 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-07-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132590285","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The Role of Destination Image in Influencing Tourist Behaviors and Experiences: A Comparative Study of the Greek Islands versus Mainland Destinations","authors":"Nikos L. Homer","doi":"10.53819/81018102t4174","DOIUrl":"https://doi.org/10.53819/81018102t4174","url":null,"abstract":"This research delved into the significance of destination image in shaping tourist behaviors and experiences, through a comparative study between the Greek Islands and mainland destinations. Previous literature provided substantial groundwork for understanding the concept of destination image and its correlation with tourist behavior. A comprehensive review of numerous scholarly articles, journals, and books was undertaken to identify the core elements contributing to destination image, such as natural resources, cultural heritage, hospitality, and tourist facilities. The study highlighted the crucial role of destination image as a determinant of tourist satisfaction, which, in turn, influenced behavioral intentions like word-of-mouth promotion and revisits. The analysis was bifurcated into two sections, representing the Greek Islands and the mainland, with each section examining distinct aspects of these diverse environments. Findings from the literature revealed a more romantic and adventurous image associated with the Greek Islands, rooted in their unique cultural attributes, beautiful landscapes, and laid-back lifestyle. This image was found to stimulate tourist activities related to relaxation, exploration, and cultural immersion. In contrast, mainland Greece, rich in history, architecture, and tradition, was perceived as more educational and historical. Tourists here were likely to engage in activities like museum visits, city tours, and archaeological explorations. Discrepancies in tourist behaviors and experiences in the two regions underlined the powerful influence of destination image. While both regions attracted tourists, their behaviors and experiences differed based on the respective destination images. This research has filled an academic gap by providing a comparative analysis of tourist behaviors and experiences influenced by the destination image between the Greek Islands and mainland Greece. It also offers practical insights to tourism planners and marketers in these regions, emphasizing the need for destination marketing strategies that accurately reflect and capitalize on their distinct destination images. Keywords: Destination Image, Tourist Behaviors, Tourist Experiences, Greek Islands Tourism, Mainland Greece Tourism","PeriodicalId":189746,"journal":{"name":"Journal of Hospitality &amp; Tourism Management","volume":"36 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-07-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115966059","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Information Management Technology and Customer Satisfaction in the Hospitality Industry in Kenya","authors":"L. Gichia","doi":"10.53819/81018102t4165","DOIUrl":"https://doi.org/10.53819/81018102t4165","url":null,"abstract":"Information management technology in the hospitality industry remain critical area of study; nonetheless, it has become an integral part of people’s daily lives. ICT and by extension IMT are everywhere with major economic sectors adopting the technique to enhance their operations. The purpose of this study was to investigate the role of hospitality information management technology in enhancing competitiveness through customer satisfaction in Kenya with a focus on five 5-star hotels in Nairobi. The study aimed at investigating how IMT enhanced consumer product awareness, service quality, and employee performance toward customer satisfaction. The study mostly used open-ended questionnaires administered to 91 participants who involved employees and customers of the 5 hotels. Quantitative data was analyzed descriptively using Excel and presented through charts and narrative form. The response rate was 84%. Findings from the study indicated that product awareness, service quality, and employee performance enhance customer satisfaction within the hotel sector. The study recommended that managers in the hospitality sector design better ways of using IMT to ensure competitive advantage. Suggestions are made on further research should focus on the role played by IMT in enhancing customer preference and buying behaviours, using in-depth approaches in other service sub-sectors like tour operators and travel agents. Keywords: Awareness, Competitive advantage, Customer satisfaction, Information management technology, Service quality.","PeriodicalId":189746,"journal":{"name":"Journal of Hospitality &amp; Tourism Management","volume":"40 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122287861","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Stakeholder Analysis in Hospitality Management: An Examination of Tourism Infrastructure Reform and the Impact on the Workforce in Brazil","authors":"Paulo J. Amado","doi":"10.53819/81018102t4139","DOIUrl":"https://doi.org/10.53819/81018102t4139","url":null,"abstract":"This study provides an in-depth analysis of stakeholder dynamics in Brazil's hospitality sector amid ongoing tourism infrastructure reforms and their implications for the workforce. Stakeholder analysis is a critical tool in hospitality management, aiding in understanding the perspectives, interests, and potential impacts of various stakeholder groups on industry trends and reforms. In the context of Brazil's hospitality industry, key stakeholders range from government agencies and investors to local communities, customers, and the workforce itself. Brazil has launched substantial tourism infrastructure reforms under programs such as \"Brasil Mais Turismo,\" aiming to enhance the country's attractiveness as a global tourist destination. These reforms target improvements in accommodations, transportation, visitor amenities, and overall accessibility. However, the reform process is complex and multifaceted, implicating various stakeholder interests and carrying significant implications for the hospitality workforce. The study emphasizes that the interests and influences of stakeholders can shift rapidly in response to societal, economic, and industry changes. Therefore, stakeholder analysis should be an ongoing process, constantly updated and adapted to reflect these shifts. Further, the study analyzes the impact of tourism infrastructure reforms on the hospitality workforce in Brazil. The reforms present both opportunities and challenges for the workforce. While they promise improved working conditions, skill development opportunities, and job creation, they also pose challenges such as potential job displacement and skill mismatches. The study concludes with recommendations for enhancing stakeholder engagement in Brazil's hospitality sector and optimizing the benefits of tourism infrastructure reforms. These include strengthening partnerships among key stakeholders, adopting a proactive approach to workforce development, and implementing robust feedback and adjustment mechanisms to ensure the reforms remain responsive to evolving stakeholder needs and industry trends. Keywords: Stakeholder analysis, Hospitality management, Tourism infrastructure reform, Workforce, Brazil","PeriodicalId":189746,"journal":{"name":"Journal of Hospitality &amp; Tourism Management","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-05-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129198878","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}